Portable omnibearing operation table for electricity marketing

A power marketing, portable technology, applied in marketing, data processing applications, instruments, etc., can solve problems such as unsatisfactory success rate of reminders, affecting customer satisfaction, affecting secondary reminders and customer return visits, and reducing manual import. Templates, improve work efficiency, and improve the effect of payment rates

CN114782055APending Publication Date: 2022-07-22宋云
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2022-07-22

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Abstract

The invention discloses a portable all-dimensional operating platform for power marketing. The portable all-dimensional operating platform comprises an infrastructure, a platform application and a system interface, the infrastructure comprises a platform layer and a storage layer, the platform application comprises a user layer, an access layer and a service layer, and the system interface is used for docking a marketing system, a third-party CRM system, a third-party work order system, an order system and other systems. The robot can select a corresponding call-out strategy to complete payment reminding work according to different business conditions, so that the payment rate of the user is improved, and loss is avoided; the intelligent AI outbound robot is used for replacing manual calling of return visit calls, and business expansion return visit tasks are efficiently completed in batches; an intelligent AI outbound robot is adopted to replace manual work; the intelligent AI outbound robot records the user data and forms a report; the RPA technology is used for automatically obtaining the archives of the outbound user, the archives comprise arrearage information, return visit customer archive information and the like, manual template importing is reduced, and the working efficiency is improved.
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Description

technical field

[0001] The invention relates to the technical field of artificial intelligence, in particular to a portable all-round operation console for power marketing. Background technique

[0002] In recent years, with the full penetration of the Internet and various innovative technologies in various fields, it has led to rapid changes in production methods and business management models. Innovative technologies such as artificial intelligence, big data, the Internet of Things, and 5G will also be deeply applied to all aspects of the power system, which will have a profound impact on the optimization of power grid operation modes, the reengineering of corporate management processes, and the reform of corporate organizational structures.

[0003] In the process of work, it was found that a large number of monthly arrears from users resulted in a low recovery rate of electricity bills, and all work was carried out manually. The workload was huge, the labor efficiency wa...

Examples

Embodiment 1

[0027] Example 1, as Figure 1-Figure 6 As shown, a portable omni-directional console for power marketing, including infrastructure, platform applications and system interfaces;

[0028] Described infrastructure includes platform layer and storage layer, platform layer includes cloud server, independent host, Linux server and Docker container; Storage layer includes MySQL database, CACHE Redis, file storage CDN and Elasticsearch;

[0029] The platform application includes a user layer, an access layer and a service layer; wherein, the user layer includes a call center, a WeChat public account, an official website mall, APP / embedded web page IM, a customer service platform and a small program; the access layer includes ASR, TTS, NLP, knowledge graph, IVR, CTI and voice message; the service layer includes service communication, intelligent voice, intelligent dialogue, customer service work order, operation management, human-machine coupling, intelligent quality inspection, agent...