Communication failure processing method, device and electronic equipment

Abstract

The present application discloses a method, device and electronic device for handling communication failures. The method includes: obtaining the account status of a target broadband account in a fixed telephone network system, wherein the target broadband account is a wired broadband account; when the account status is offline, sending a first instruction to a core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; when the account status is updated from an offline state to a normal state, sending a second instruction to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account. The present application solves the technical problem in the prior art that when a wired broadband fails and causes a service interruption, the use of the broadband network will continue to be affected before the fault is repaired.

Description

Technical Field

[0001] The present application relates to the field of communication technology, and in particular to a method, device and electronic equipment for processing communication failures. Background Art

[0002] In the field of communications, the network will inevitably be affected by some emergencies, such as network equipment upgrades, physical line failures caused by natural disasters or bad weather, which may cause wired broadband service interruptions. There are some fault diagnosis and repair methods for fixed-line wired broadband failures, but these methods all handle faults from the perspective of fault repair and cannot guarantee timely service recovery. The disadvantage is that the normal use of the broadband network will continue to be affected before the fault is repaired. If the physical line is interrupted due to natural disasters, the recovery time is generally longer, which seriously affects the user's perception of use.

[0003] To address the above-mentioned problems, no effective solution has been proposed yet. Summary of the invention

[0004] The embodiments of the present application provide a method, device and electronic device for processing communication failures, so as to at least solve the technical problem in the prior art that when a wired broadband failure causes service interruption, the use of the broadband network will continue to be affected before the failure is repaired.

[0005] According to one aspect of an embodiment of the present application, a method for handling communication failures is provided, including: obtaining the account status of a target broadband account in a fixed-line telephone network system, wherein the target broadband account is a wired broadband account; when the account status is offline, sending a first instruction to a core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; when the account status is updated from an offline state to a normal state, sending a second instruction to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account.

[0006] Optionally, obtaining the account status of a target broadband account in a fixed-line telephone network system includes: determining a status type of the target broadband account, wherein the status type includes an offline status and a normal status; when the status type is an offline status, determining an offline type of the target broadband account, wherein the offline type includes a normal offline status and an abnormal offline status; and determining the wired broadband account corresponding to the abnormal offline status as the account status of the target broadband account.

[0007] Optionally, determining the offline type of the target broadband account includes: when a first condition is met, determining the offline type of the target broadband account is normal offline; when a second condition is met, determining the offline type of the target broadband account is abnormal offline, wherein the offline reasons corresponding to the first condition and the second condition are different.

[0008] Optionally, sending a first instruction to the core network element includes: based on the target broadband account, querying the wireless network broadband account corresponding to the target broadband account from the database; based on the target broadband account and the wireless network broadband account, notifying the core network element to start using the wireless network broadband account to access the Internet, and sending the first instruction to the core network element.

[0009] Optionally, querying the wireless network broadband account corresponding to the target broadband account from the database includes: determining the wireless service identifier corresponding to the target broadband account from the database; and determining the wireless service information corresponding to the wireless service identifier based on the wireless service identifier, wherein the wireless service information at least includes the wireless network broadband account.

[0010] Optionally, sending a second instruction to the core network element includes: obtaining the account status of the target broadband account from the fixed-line telephone network system at a preset frequency; when the account status is updated from an offline state to a normal state, determining that the fault in the fixed-line telephone network system has been repaired; sending a second instruction to the core network element, and notifying the core network element to stop using the wireless network broadband account to access the Internet.

[0011] Optionally, the method also includes: displaying the account status of the target broadband account in the fixed-line network system on the first page; determining the execution operation corresponding to the account status, wherein the execution operation includes a first operation and a second operation, the first operation is used to send a query request to the database and display the query result on the second page, and the second operation is used to send an instruction to the core network element and display the network usage on the third page, the instruction includes at least one of the following: the first instruction and the second instruction, and the network usage includes at least one of the following: a wireless network broadband account and a wired broadband account.

[0012] According to another aspect of an embodiment of the present application, another method for handling communication failures is provided, including: when the account status of a target broadband account in a fixed-line telephone network system is offline, receiving a first instruction sent by a communication processing system, wherein the first instruction is used to control a core network element to switch the target broadband account to a corresponding wireless network broadband account, the target broadband account being a wired broadband account; when the account status is updated from an offline state to a normal state, receiving a second instruction sent by the communication processing system, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account.

[0013] According to another aspect of the embodiment of the present application, a communication failure processing device is also provided, including: an acquisition module, used to obtain the account status of a target broadband account in a fixed-line telephone network system, wherein the target broadband account is a wired broadband account; a first sending module, used to send a first instruction to a core network element when the account status is offline, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; a second sending module, used to send a second instruction to the core network element when the account status is updated from an offline state to a normal state, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account.

[0014] According to another aspect of the embodiment of the present application, another communication failure processing device is provided, including: a first receiving module, used to receive a first instruction sent by a communication processing system when the account status of a target broadband account in a fixed-line telephone network system is offline, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account, and the target broadband account is a wired broadband account; a second receiving module, used to receive a second instruction sent by the communication processing system when the account status is updated from an offline state to a normal state, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

[0015] According to another aspect of an embodiment of the present application, there is also provided an electronic device, comprising one or more processors and a memory, wherein the memory is used to store one or more programs, wherein when the one or more programs are executed by one or more processors, the one or more processors implement the above-mentioned method for processing communication failures.

[0016] According to another aspect of the embodiments of the present application, a non-volatile storage medium is provided, which includes a stored computer program, wherein the device where the non-volatile storage medium is located executes the above-mentioned method for processing communication failures by running the computer program.

[0017] In an embodiment of the present application, by obtaining the account status of a target broadband account in a fixed-line telephone network system, wherein the target broadband account is a wired broadband account; when the account status is offline, a first instruction is sent to a core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; when the account status is updated from an offline state to a normal state, a second instruction is sent to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account, thereby achieving the purpose of switching to wireless network broadband for Internet access when a wired broadband fails, thereby achieving the technical effect of ensuring the normal use of the network, and further solving the technical problem in the prior art that when a wired broadband fails and causes service interruption, the use of the broadband network will continue to be affected before the fault is repaired. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] The drawings described herein are used to provide a further understanding of the present application and constitute a part of the present application. The illustrative embodiments of the present application and their descriptions are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0019] Figure 1 It is a hardware structure block diagram of a computer terminal (or electronic device) for implementing a method for processing a communication failure according to an embodiment of the present application;

[0020] Figure 2 is a flow chart of a method for handling a communication failure according to an embodiment of the present application;

[0021] Figure 3 is a flowchart of another method for handling communication failures according to an embodiment of the present application;

[0022] Figure 4 is a structural diagram of a communication failure processing device according to an embodiment of the present application;

[0023] Figure 5 is a structural diagram of another communication failure processing device according to an embodiment of the present application;

[0024] Figure 6a is a flow chart of processing a communication failure according to an embodiment of the present application;

[0025] Figure 6b is an architecture diagram of a communication processing system according to an embodiment of the present application;

[0026] Figure 6c It is an interface diagram corresponding to the real-time monitoring module in the communication processing system;

[0027] Figure 6d It is an interface diagram corresponding to the query module in the communication processing system;

[0028] Figure 6e It is the interface diagram corresponding to the automatic trigger module in the communication processing system. DETAILED DESCRIPTION

[0029] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present application.

[0030] It should be noted that the terms "first", "second", etc. in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0031] First, some nouns or terms that appear in the process of explaining the embodiments of the present application are subject to the following explanations:

[0032] Home Subscriber Server (HSS) supports the main user database of the IMS network entity used to handle calls / sessions. It contains user profiles, performs authentication and authorization of users, and can provide information about the user's physical location.

[0033] Unified Data Management (UDM) is responsible for the management of user identification, contract data, authentication data, and user service network element registration management.

[0034] In the relevant technologies, when fixed-line wired broadband customers use their services, factors such as network equipment upgrades, failures, and line problems will inevitably lead to interruptions of customers' broadband services, affecting service usage, and thus triggering customer complaints, resulting in the failure to improve customer service perception and satisfaction with broadband network quality.

[0035] Since the first principle of handling faults in the communications field is "recovery first, then disposal", in order to solve the above problems and ensure that network services can be restored in real time in the scenario of wired broadband service interruption and to ensure customer broadband network access and use, the embodiments of the present application provide corresponding solutions, which are described in detail below.

[0036] The communication failure processing method embodiment provided in the embodiment of the present application can be executed in a mobile terminal, a computer terminal or a similar computing device. Figure 1 The hardware structure block diagram of a computer terminal (or electronic device) for implementing a method for handling communication failure is shown. Figure 1 As shown, the computer terminal 10 (or electronic device 10) may include one or more (102a, 102b, ..., 102n are used to illustrate) processors (the processor may include but is not limited to a processing device such as a microprocessor MCU or a programmable logic device FPGA), a memory 104 for storing data, and a transmission module 106 for communication functions. In addition, it may also include: a display, an input / output interface (I / O interface), a universal serial bus (USB) port (which may be included as one of the ports of the I / O interface), a network interface, a power supply and / or a camera. It can be understood by those skilled in the art that Figure 1 The structure shown is only for illustration and does not limit the structure of the above electronic device. Figure 1 More or fewer components as shown, or with Figure 1 Different configurations shown.

[0037] It should be noted that the one or more processors and / or other data processing circuits described above may generally be referred to herein as "data processing circuits". The data processing circuits may be embodied in whole or in part as software, hardware, firmware, or any other combination thereof. In addition, the data processing circuit may be a single independent processing module, or may be incorporated in whole or in part into any of the other components in the computer terminal 10 (or electronic device). As described in the embodiments of the present application, the data processing circuit acts as a processor control (e.g., selection of a variable resistor terminal path connected to an interface).

[0038] The memory 104 can be used to store software programs and modules of application software, such as the program instructions / data storage device corresponding to the method for handling communication failures in the embodiment of the present application. The processor executes various functional applications and data processing by running the software programs and modules stored in the memory 104, that is, the method for handling communication failures described above is implemented. The memory 104 may include a high-speed random access memory, and may also include a non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 104 may further include a memory remotely arranged relative to the processor, and these remote memories may be connected to the computer terminal 10 via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0039] The transmission module 106 is used to receive or send data via a network. The specific example of the above network may include a wireless network provided by a communication provider of the computer terminal 10. In one example, the transmission module 106 includes a network adapter (Network Interface Controller, NIC), which can be connected to other network devices through a base station so as to communicate with the Internet. In one example, the transmission module 106 can be a radio frequency (RF) module, which is used to communicate with the Internet wirelessly.

[0040] The display may be, for example, a touch screen liquid crystal display (LCD) that enables a user to interact with a user interface of the computer terminal 10 (or electronic device).

[0041] It should be noted that, in some optional embodiments, the above Figure 1 The computer device (or electronic device) shown may include hardware elements (including circuits), software elements (including computer code stored on a computer-readable medium), or a combination of hardware elements and software elements. It should be noted that Figure 1 This is merely one example of a particular embodiment and is intended to illustrate the types of components that may be present in the above-described computer device (or electronic device).

[0042] In the above-mentioned operating environment, an embodiment of the present application provides an embodiment of a method for handling communication failures. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and although the logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0043] Figure 2is a flow chart of a method for processing a communication failure according to an embodiment of the present application, such as Figure 2 As shown, the method comprises the following steps:

[0044] Step S202, obtaining the account status of a target broadband account in the fixed telephone network system, wherein the target broadband account is a wired broadband account;

[0045] Step S204, when the account status is offline, sending a first instruction to the core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to the corresponding wireless network broadband account;

[0046] Step S206: When the account status is updated from the offline status to the normal status, a second instruction is sent to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

[0047] In the above steps S202 to S206, the communication processing system obtains the account status of the target broadband account in the fixed-line telephone network system in real time, and sends corresponding instructions to the core network element according to different account statuses, thereby achieving the purpose of switching between using a wired broadband network and using a wireless broadband network.

[0048] In step S202 of the above-mentioned method for handling communication failures, the account status of the target broadband account in the fixed-line telephone network system is obtained, which specifically includes the following steps: determining the status type of the target broadband account, wherein the status type includes an offline status and a normal status; when the status type is an offline status, determining the offline type of the target broadband account, wherein the offline type includes a normal offline status and an abnormal offline status; determining the wired broadband account corresponding to the abnormal offline status as the account status of the target broadband account.

[0049] In the above steps, determining the offline type of the target broadband account specifically includes the following steps: when the first condition is met, determining the offline type of the target broadband account is normal offline; when the second condition is met, determining the offline type of the target broadband account is abnormal offline, wherein the offline reasons corresponding to the first condition and the second condition are different.

[0050] In an embodiment of the present application, the communication processing system can, for example, detect and obtain the account status of the target broadband account in the fixed telephone network system through a real-time monitoring module. An interface is established between the real-time monitoring module and the fixed telephone network system (hereinafter referred to as the fixed network system). The fixed network system transmits the household broadband information of the entire province to the real-time monitoring module of the communication processing system. By analyzing the reason why the account status is offline, it is determined whether the account is normally offline or abnormally offline. If it is abnormally offline, the abnormally offline account or user is output and displayed, and the display content includes: broadband account, online time, offline time, online device, user MAC address and other information.

[0051] In an embodiment of the present application, the first condition corresponding to the above-mentioned normal offline state may be, for example, a user requesting to terminate the service, expiration of the maximum session duration, administrator restarting the port or session, and user input error causing the session to terminate, etc. The second condition corresponding to the above-mentioned abnormal offline state may be, for example, data interruption, service interruption, port failure, NAS failure, and port deactivation, etc.

[0052] In step S204 of the above-mentioned method for handling communication failures, a first instruction is sent to the core network element, which specifically includes the following steps: based on the target broadband account, querying the wireless network broadband account corresponding to the target broadband account from the database; based on the target broadband account and the wireless network broadband account, notifying the core network element to start using the wireless network broadband account to access the Internet, and sending the first instruction to the core network element.

[0053] In the embodiment of the present application, the communication processing system also includes a database, which is used to store wired broadband accounts, wireless network broadband accounts, and the mapping relationship between wired broadband accounts and wireless network broadband accounts. The communication processing system also includes a query module, which accurately matches the wireless network broadband account (such as a mobile service account) corresponding to the abnormally offline wired broadband account through the database, and displays the relevant information of the wireless network broadband account, including: wireless service account (such as a mobile service account), account opening mobile phone number and other information.

[0054] After determining the wireless network broadband account corresponding to the abnormally offline wired broadband account, the communication processing system sends a first instruction to the core network element, for example, the automatic trigger module of the communication processing system sends the first instruction to the core network element. The automatic trigger module connects to the network element of the core network (referred to as the core network element) to enable and disable the wireless Internet access service on the network element side. In this way, after the wired broadband account is abnormally offline, the automatic trigger module will enable the wireless Internet access instruction, and the user will smoothly switch from the wired broadband service to the wireless Internet access service without affecting the user's Internet access perception.

[0055] In the above steps, the wireless network broadband account corresponding to the target broadband account is queried from the database, which specifically includes the following steps: determining the wireless service identifier corresponding to the target broadband account from the database; based on the wireless service identifier, determining the wireless service information corresponding to the wireless service identifier, wherein the wireless service information at least includes the wireless network broadband account.

[0056] In step S206 of the above-mentioned method for handling communication failures, a second instruction is sent to the core network element, which specifically includes the following steps: obtaining the account status of the target broadband account from the fixed-line telephone network system at a preset frequency; when the account status is updated from an offline state to a normal state, determining that the fault in the fixed-line telephone network system has been repaired; sending a second instruction to the core network element, and notifying the core network element to stop using the wireless network broadband account to access the Internet.

[0057] In the embodiment of the present application, after the wired broadband service is restored, the automatic trigger module turns off the wireless Internet access instruction on the network element side, so that the user can resume the Internet access with the original wired broadband account. In addition, the automatic trigger module can display the user operation log in the system webpage, including: the user's current Internet access mode, broadband online / offline time, wireless service online / offline time, etc.

[0058] In the above-mentioned method for handling communication failures, the method also includes the following steps: displaying the account status of the target broadband account in the fixed-line telephone network system on a first page; determining the execution operation corresponding to the account status, wherein the execution operation includes a first operation and a second operation, the first operation is used to send a query request to the database, and display the query result on the second page, the second operation is used to send an instruction to the core network element, and display the network usage on a third page, the instruction includes at least one of the following: the first instruction and the second instruction, and the network usage includes at least one of the following: a wireless network broadband account and a wired broadband account.

[0059] The communication failure processing method provided in the embodiment of the present application can use wireless network broadband to access the Internet in a timely manner when the fixed network broadband service is interrupted, realize the network connection capability after the broadband is disconnected, smoothly transition the service, ensure the customer's ability to access the network, realize the user's non-perception during the failure, and reduce the impact of external factors on the broadband service. After the wired broadband failure is restored, the wireless network broadband (such as mobile network hotspot) service is automatically closed and switched back to the original wired broadband Internet access.

[0060] The communication fault processing method provided in the embodiment of the present application has the following differences compared with the existing broadband fault diagnosis and repair methods:

[0061] (1) Different fault handling angles. The existing broadband fault repair methods all handle faults from the perspective of fault repair, rather than from the perspective of service recovery. The disadvantage is that the normal use of the broadband network will continue to be affected before the fault is completely repaired. If the physical line interruption is caused by a natural disaster, the recovery time is generally long, which seriously affects the user's perception of use. This method does not meet the first principle of fault handling of "recovery first, then handling". The communication fault handling method provided in this application can restore network services in real time in the scenario of wired broadband service interruption, ensuring the customer's ability to continue using the broadband network.

[0062] (2) Real-time judgment function of abnormal user offline. Traditional broadband fault diagnosis and repair methods require the system to be repaired after determining that a fault has occurred, and lack the function of real-time detection of broadband accounts and proactive discovery of abnormalities. The communication processing system of the present application analyzes the reasons for user offlineness, and defines offline reasons such as user request to terminate the service, expiration of the maximum session duration, administrator restart of the port or session, and user input error causing session termination as normal user offlineness, and defines reasons such as data interruption, service interruption, port failure, NAS failure, and port deactivation as abnormal user offlineness. Conduct detailed analysis of the offline reasons of broadband users, monitor in real time and proactively discover abnormally offline broadband accounts, laying the foundation for subsequent processing.

[0063] (3) Real-time response mechanism for abnormal interruptions. Traditional broadband fault diagnosis and repair methods focus on fault diagnosis and fault handling, and lack a corresponding mechanism for real-time service recovery. The communication processing system of the present application, when detecting that the broadband is abnormally offline, will open the wireless network broadband account (such as mobile hotspot service) in real time to continue to ensure the user's network access capability, so that abnormal interruptions of the broadband network will not affect the use of the home network, thereby solving the negative perception of users caused by network failures.

[0064] Figure 3 is a flowchart of another method for processing a communication failure according to an embodiment of the present application, such as Figure 3 As shown, the method includes:

[0065] Step S302, when the account status of the target broadband account in the fixed telephone network system is offline, receiving a first instruction sent by the communication processing system, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account, and the target broadband account is a wired broadband account;

[0066] Step S304, when the account status is updated from the offline status to the normal status, receiving a second instruction sent by the communication processing system, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

[0067] In the above steps S302 to S304, the communication processing system obtains the account status of the target broadband account in the fixed-line telephone network system in real time, and sends corresponding instructions to the core network element according to different account statuses. The core network element receives different instructions sent from the communication processing system according to the account status of the broadband account in the fixed-line telephone network system, and then switches different broadband accounts to access the Internet, thereby achieving the purpose of switching between using a wired broadband network and using a wireless broadband network.

[0068] Figure 4 is a structural diagram of a communication failure processing device according to an embodiment of the present application, such as Figure 4 As shown, the device comprises:

[0069] The acquisition module 402 is used to acquire the account status of the target broadband account in the fixed telephone network system, wherein the target broadband account is a wired broadband account;

[0070] A first sending module 404 is used to send a first instruction to the core network element when the account status is offline, wherein the first instruction is used to control the core network element to switch the target broadband account to the corresponding wireless network broadband account;

[0071] The second sending module 406 is used to send a second instruction to the core network element when the account status is updated from the offline status to the normal status, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

[0072] In the acquisition module in the above-mentioned communication failure processing device, the account status of the target broadband account in the fixed-line telephone network system is obtained, which specifically includes the following processes: determining the status type of the target broadband account, wherein the status type includes an offline status and a normal status; when the status type is an offline status, determining the offline type of the target broadband account, wherein the offline type includes a normal offline status and an abnormal offline status; determining the wired broadband account corresponding to the abnormal offline status as the account status of the target broadband account.

[0073] In the acquisition module in the above-mentioned communication failure processing device, the offline type of the target broadband account is determined, which specifically includes the following process: when the first condition is met, the offline type of the target broadband account is determined to be normal offline; when the second condition is met, the offline type of the target broadband account is determined to be abnormal offline, wherein the offline reasons corresponding to the first condition and the second condition are different.

[0074] In an embodiment of the present application, the first condition corresponding to the above-mentioned normal offline state may be, for example, a user requesting to terminate the service, expiration of the maximum session duration, administrator restarting the port or session, and user input error causing the session to terminate, etc. The second condition corresponding to the above-mentioned abnormal offline state may be, for example, data interruption, service interruption, port failure, NAS failure, and port deactivation, etc.

[0075] In the first sending module in the above-mentioned communication failure processing device, a first instruction is sent to the core network element, which specifically includes the following processes: based on the target broadband account, querying the wireless network broadband account corresponding to the target broadband account from the database; based on the target broadband account and the wireless network broadband account, notifying the core network element to start using the wireless network broadband account to access the Internet, and sending the first instruction to the core network element.

[0076] In an embodiment of the present application, the device further includes a database for storing wired broadband accounts, wireless network broadband accounts, and mapping relationships between wired broadband accounts and wireless network broadband accounts. The module accurately matches the wireless network broadband account (e.g., mobile service account) corresponding to the abnormally offline wired broadband account through the database, and displays relevant information of the wireless network broadband account, including: wireless service account (e.g., mobile service account), account opening mobile phone number, and other information.

[0077] After determining the wireless network broadband account corresponding to the abnormally offline wired broadband account, the communication processing system sends a first instruction to the core network element to enable and disable the wireless Internet access service on the network element side. In this way, after the wired broadband account is abnormally offline, the module will enable the wireless Internet access instruction, and the user will smoothly switch from the wired broadband service to the wireless Internet access service without affecting the user's Internet access perception.

[0078] In the first sending module in the above-mentioned communication failure processing device, the wireless network broadband account corresponding to the target broadband account is queried from the database, which specifically includes the following process: determining the wireless service identifier corresponding to the target broadband account from the database; based on the wireless service identifier, determining the wireless service information corresponding to the wireless service identifier, wherein the wireless service information at least includes the wireless network broadband account.

[0079] In the second sending module in the above-mentioned communication fault processing device, a second instruction is sent to the core network element, which specifically includes the following processes: obtaining the account status of the target broadband account from the fixed-line telephone network system at a preset frequency; when the account status is updated from an offline state to a normal state, determining that the fault repair of the fixed-line telephone network system is completed; sending the second instruction to the core network element, and notifying the core network element to stop using the wireless network broadband account to access the Internet.

[0080] In the embodiment of the present application, after the wired broadband service is restored, the second sending module closes the wireless Internet access instruction on the network element side, so that the user can resume Internet access through the original wired broadband account. In addition, the module can display the user operation log in the system webpage, including: the user's current Internet access mode, broadband online / offline time, wireless service online / offline time, etc.

[0081] In the above-mentioned communication failure processing device, the device also includes a display module, which is used to display the account status of the target broadband account in the fixed-line network system on the first page; determine the execution operation corresponding to the account status, wherein the execution operation includes a first operation and a second operation, the first operation is used to send a query request to the database and display the query result on the second page, the second operation is used to send an instruction to the core network element and display the network usage on the third page, the instruction includes at least one of the following: the first instruction and the second instruction, and the network usage includes at least one of the following: a wireless network broadband account and a wired broadband account.

[0082] The communication failure processing device provided in the embodiment of the present application can use wireless network broadband to access the Internet in a timely manner when the fixed network broadband service is interrupted, realize the network connection capability after the broadband is disconnected, smoothly transition the service, ensure the customer's ability to access the network, realize the user's non-perception during the failure, and reduce the impact of external factors on the broadband service. After the wired broadband failure is restored, the wireless network broadband (such as mobile network hotspot) service is automatically closed and switched back to the original wired broadband Internet access.

[0083] It should be noted that Figure 4 The communication failure processing device shown is used to perform Figure 2 The communication failure handling method shown above Figure 2 The relevant explanations and instructions in the method for handling communication failures are also applicable to the device for handling communication failures, and will not be repeated here.

[0084] Figure 5 is a structural diagram of another communication failure processing device according to an embodiment of the present application, such as Figure 5 As shown, the device comprises:

[0085] The first receiving module 502 is used to receive a first instruction sent by the communication processing system when the account status of the target broadband account in the fixed telephone network system is offline, wherein the first instruction is used to control the core network element to switch the target broadband account to the corresponding wireless network broadband account, and the target broadband account is a wired broadband account;

[0086] The second receiving module 504 is used to receive a second instruction sent by the communication processing system when the account status is updated from the offline status to the normal status, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

[0087] In the above-mentioned communication failure processing device, the communication processing system obtains the account status of the target broadband account in the fixed telephone network system in real time, and sends corresponding instructions to the core network element according to different account statuses. The core network element receives different instructions sent from the communication processing system according to the account status of the broadband account in the fixed telephone network system, and then switches different broadband accounts to access the Internet, thereby achieving the purpose of switching between using a wired broadband network and using a wireless broadband network.

[0088] It should be noted that Figure 5 The communication failure processing device shown is used to perform Figure 3 The communication failure treatment method shown is therefore Figure 3 The relevant explanations and instructions in the method for handling communication failures are also applicable to the device for handling communication failures, and will not be repeated here.

[0089] Figure 6a is a flow chart of processing a communication failure according to an embodiment of the present application, such as Figure 6a As shown, when a circuit fails or equipment is upgraded, the (wired) broadband service is interrupted and the user is forced to go offline. The abnormally offline broadband account is actively discovered in the fixed network system and notified to the communication processing system. The communication processing system sends a first instruction to the network element of the core network (referred to as the core network element), i.e., an instruction to turn on wireless Internet access. The network element of the core network (HSS or UDM) modifies the abnormally offline broadband account from a wired broadband account to a wireless broadband account, for example, the user accesses the network through a mobile network. After the fault is recovered, the login is successful after completing the broadband account authentication. At this time, the status of the broadband account that was originally abnormally offline is updated to a normal online status. The communication processing system sends a second instruction to the network element of the core network, i.e., an instruction to turn off wireless Internet access. The network element of the core network modifies the wireless broadband account to switch back to the wired broadband account to access the Internet. The wired broadband is the fixed network broadband.

[0090] Figure 6b is an architecture diagram of a communication processing system according to an embodiment of the present application, such as Figure 6b As shown, the system includes a real-time monitoring module, a query module and an automatic trigger module. The real-time monitoring module is used to detect the user's account status in real time. The query module is used to query the wireless network broadband account (such as a mobile service account) corresponding to the (wired) broadband account. The automatic trigger module is used to send different instructions to the network elements of the core network and is the switch of the wireless network broadband account (such as a mobile service).

[0091] Figure 6c It is the interface diagram corresponding to the real-time monitoring module in the communication processing system. Figure 6c As can be seen, this interface displays broadband account information, mainly for real-time detection of account status, and through the internal definition of abnormal offline reasons for accounts, detects abnormal offline accounts in real time and outputs them for display. The broadband information list included in this interface refers to the information of wired broadband accounts, including ID, access number (i.e. wired broadband account), account status, offline reason, whether it is abnormal offline, offline time, operation, etc.

[0092] Figure 6d It is the interface diagram corresponding to the query module in the communication processing system. Figure 6d It can be seen that the page mainly displays a list of wireless network broadband information, and accurately matches the wireless service identifier (or wireless network broadband account) corresponding to the abnormally offline wired broadband account in the database. In an optional embodiment, the wireless service identifier can be a mobile service identifier, and the relevant information corresponding to the wireless service identifier is displayed. The information in the table includes: ID, access number, wireless service identifier, user name, access address, remarks, operations and other information.

[0093] Figure 6e This is the interface diagram corresponding to the automatic trigger module in the communication processing system. This module enables and disables the wireless Internet access service by controlling the network elements of the core network. Figure 6e It can be seen that the information displayed in this module includes: ID, access number, wireless service identification, (user's current) network usage (wired broadband account or wireless network broadband account), service online time (including wired broadband service online time and wireless service online time), operation and other information.

[0094] An embodiment of the present application also provides a non-volatile storage medium, which includes a stored computer program, wherein the device where the non-volatile storage medium is located executes the following communication failure processing method by running the computer program: obtaining the account status of a target broadband account in a fixed-line telephone network system, wherein the target broadband account is a wired broadband account; when the account status is offline, sending a first instruction to a core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; when the account status is updated from an offline state to a normal state, sending a second instruction to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account.

[0095] The device where the above-mentioned non-volatile storage medium is located can also execute the following another method for handling communication failures by running a computer program: when the account status of the target broadband account in the fixed-line telephone network system is offline, receive a first instruction sent by the communication processing system, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account, and the target broadband account is a wired broadband account; when the account status is updated from an offline state to a normal state, receive a second instruction sent by the communication processing system, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to a corresponding wired broadband account.

[0096] The serial numbers of the above-mentioned embodiments of the present application are for description only and do not represent the advantages or disadvantages of the embodiments.

[0097] In the above embodiments of the present application, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, please refer to the relevant description of other embodiments.

[0098] In the several embodiments provided in this application, it should be understood that the disclosed technical content can be implemented in other ways. Among them, the device embodiments described above are only schematic. For example, the division of the units can be a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of units or modules, which can be electrical or other forms.

[0099] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple units. Some or all of the units may be selected according to actual needs to achieve the purpose of the present embodiment.

[0100] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0101] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application, in essence, or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, disk or optical disk and other media that can store program codes.

[0102] The above is only a preferred implementation of the present application. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principles of the present application. These improvements and modifications should also be regarded as the scope of protection of the present application.

Claims

1. A method for handling communication failures, characterized in that: include: Acquiring an account status of a target broadband account in a fixed telephone network system, wherein the target broadband account is a wired broadband account; When the account status is offline, sending a first instruction to the core network element, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; When the account status is updated from the offline status to the normal status, sending a second instruction to the core network element, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account; Among them, obtaining the account status of the target broadband account in the fixed-line telephone network system includes: determining the status type of the target broadband account, wherein the status type includes the offline status and the normal status; when the status type is the offline status, determining the offline type of the target broadband account, wherein the offline type includes normal offline and abnormal offline; determining the wired broadband account corresponding to the abnormal offline as the account status of the target broadband account.

2. The method according to claim 1, characterized in that Determining the offline type of the target broadband account includes: When the first condition is met, determining that the offline type of the target broadband account is the normal offline; When the second condition is met, the offline type of the target broadband account is determined to be the abnormal offline, wherein the offline reasons corresponding to the first condition and the second condition are different.

3. The method according to claim 1, characterized in that: Sending a first instruction to a core network element includes: According to the target broadband account, querying a wireless network broadband account corresponding to the target broadband account from a database; According to the target broadband account and the wireless network broadband account, the core network element is notified to start using the wireless network broadband account to access the Internet, and the first instruction is sent to the core network element.

4. The method according to claim 3, characterized in that Querying a wireless network broadband account corresponding to the target broadband account from a database includes: Determining a wireless service identifier corresponding to the target broadband account from the database; Based on the wireless service identifier, wireless service information corresponding to the wireless service identifier is determined, wherein the wireless service information at least includes the wireless network broadband account.

5. The method according to claim 1, characterized in that Sending a second instruction to the core network element includes: Obtaining the account status of the target broadband account from the fixed telephone network system at a preset frequency; When the account status is updated from the offline status to the normal status, it is determined that the fault existing in the fixed telephone network system is repaired; The second instruction is sent to the core network element, and the core network element is notified to stop using the wireless network broadband account to access the Internet.

6. The method according to any one of claims 1 to 5, characterized in that The method further comprises: Displaying the account status of the target broadband account in the fixed telephone network system on the first page; Determine an execution operation corresponding to the account status, wherein the execution operation includes a first operation and a second operation, the first operation is used to send a query request to the database and display the query result on a second page, the second operation is used to send an instruction to the core network element and display the network usage on a third page, the instruction includes at least one of the following: the first instruction and the second instruction, and the network usage includes at least one of the following: the wireless network broadband account and the wired broadband account.

7. A method for handling communication failures, characterized in that: include: When the account status of the target broadband account in the fixed telephone network system is offline, receiving a first instruction sent by the communication processing system, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account, and the target broadband account is a wired broadband account; When the account status is updated from the offline status to the normal status, receiving a second instruction sent by the communication processing system, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account; Among them, the account status of the target broadband account in the fixed-line telephone network system is determined in the following manner: determining the status type of the target broadband account, wherein the status type includes the offline status and the normal status; when the status type is the offline status, determining the offline type of the target broadband account, wherein the offline type includes normal offline and abnormal offline; determining the wired broadband account corresponding to the abnormal offline as the account status of the target broadband account.

8. A communication failure processing device, characterized in that: include: The acquisition module is used to acquire the account status of the target broadband account in the fixed telephone network system, wherein the target broadband account is a wired broadband account, and the acquisition of the account status of the target broadband account in the fixed telephone network system includes: determining the status type of the target broadband account, wherein the status type includes an offline status and a normal status; when the status type is the offline status, determining the offline type of the target broadband account, wherein the offline type includes a normal offline and an abnormal offline; and determining the wired broadband account corresponding to the abnormal offline as the account status of the target broadband account; A first sending module, configured to send a first instruction to a core network element when the account status is offline, wherein the first instruction is used to control the core network element to switch the target broadband account to a corresponding wireless network broadband account; The second sending module is used to send a second instruction to the core network element when the account status is updated from the offline status to the normal status, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

9. A communication failure processing device, characterized in that: include: A first receiving module is used to receive a first instruction sent by a communication processing system when the account status of a target broadband account in a fixed telephone network system is an offline state, wherein the first instruction is used to control a core network element to switch the target broadband account to a corresponding wireless network broadband account, the target broadband account is a wired broadband account, and the account status of the target broadband account in the fixed telephone network system is determined by: determining a state type of the target broadband account, wherein the state type includes the offline state and the normal state; when the state type is the offline state, determining an offline type of the target broadband account, wherein the offline type includes normal offline and abnormal offline; and determining the wired broadband account corresponding to the abnormal offline as the account status of the target broadband account; The second receiving module is used to receive a second instruction sent by the communication processing system when the account status is updated from the offline status to the normal status, wherein the second instruction is used to control the core network element to switch the wireless network broadband account to the corresponding wired broadband account.

10. An electronic device, characterized in that: It includes one or more processors and a memory, wherein the memory is used to store one or more programs, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the communication failure processing method described in any one of claims 1 to 6 or claim 7.

11. A non-volatile storage medium, characterized in that: The non-volatile storage medium includes a stored computer program, wherein the device where the non-volatile storage medium is located executes the method for processing communication failures described in any one of claims 1 to 6 or claim 7 by running the computer program.

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