Display scheme for examination guidance of physical examination center based on client identity state

Abstract

The invention provides a display scheme of examination guidance of a physical examination center based on a client identity state. The method comprises the following steps: starting a virtual occupation function of a queue; setting a queue in a queuing process according to a virtual person generation rule to automatically generate virtual persons; and defining an emergency customer through rule conditions, and setting that the emergency customer enters a queue in a queue jumping mode in a mode of replacing virtual personnel when entering the queue for queuing. In the queuing process of ordinary customers, the situation that the actual queuing position is changed due to queue jumping of the emergency customers is avoided, the priority service of the emergency customers and the queuing feeling of the ordinary customers are considered, and the service satisfaction degree of physical examination is improved.

Description

Technical Field

[0001] The present invention proposes a display scheme for guiding inspection in a physical examination center based on the identity status of a customer. Background Art

[0002] In order to improve user experience, provide humanistic care for customers, and provide differentiated services, during the physical examination process, the physical examination center needs to distinguish between emergency customers and ordinary customers according to their identities and physical conditions, formulate different queue priority strategies, and implement priority services for emergency customers. The traditional priority strategy mainly implements customer priority queuing by directly cutting in line after identifying the customer's identity or physical condition. Since this method can clearly see the behavior of customers cutting in line on the queue screen, for ordinary customers who are cut in line, this explicit queue cutting mode is very likely to cause queue disputes and reduce customer experience. Summary of the invention

[0003] The present invention proposes a display scheme for guiding inspection in a physical examination center based on the identity status of a customer, which solves the problem of queue disputes caused by direct queue cutting in a physical examination center in the prior art.

[0004] The technical solution of the present invention is achieved in this way: A display scheme for guiding the inspection of a physical examination center based on the identity status of a customer, the method steps are as follows: (1) Enable the virtual placeholder function for a queue. This queue will automatically generate virtual personnel during the queuing process, and the names of the virtual personnel will be randomly generated. (2) Set the rules for generating virtual personnel. Specific rules include starting position, interval size, virtual number, disappearing position, and real serial number. [Starting position] Set the starting position of the virtual number generation. [Interval size] Set the interval between ordinary customers to generate virtual numbers. This can prevent ordinary customers from queuing too far back due to continuous virtual numbers, and there are too few people waiting, which can lead to queue disputes. [Virtual number] Set the total number of virtual personnel in the queue. When the set upper limit is reached, no new virtual personnel will be generated. [Disappearing position] Set the number of positions after which the virtual personnel will automatically disappear. The position limit of the disappearing position is less than the starting position. [Real serial number] Controls when the virtual personnel is replaced by an emergency customer. If it is turned on, the emergency customer will continue to use the queue number of the virtual personnel. If it is not turned on, a new serial number will be generated.

[0005] (3) Define emergency customers through rule conditions, and set them to enter the queue by replacing virtual personnel. When allocating queues, the waiting time of emergency customers is calculated based on the replaceable virtual position, so that they can enter the queue without affecting the queue position of ordinary customers. For queues that display fixed numbers, after the virtual personnel is replaced by the emergency customer, the emergency customer can continue to use the queue number of the virtual personnel by turning on [Real Serial Number]. Except for the name change, for queues set to display fixed numbers, the rest of the information on the waiting screen remains unchanged.

[0006] The beneficial effects of the present invention are: By using the method of the present invention, during the queuing process, the actual position of ordinary customers will not be changed due to customers cutting in line, which takes into account both the priority service for emergency customers and the queuing experience of ordinary customers, thereby improving the service satisfaction of physical examinations. By comprehensively setting multiple parameters such as the position of virtual personnel generation, interval generation, automatic disappearance at a designated position, and maintaining the queue number after replacement, the rationality of the number, position and queue number of virtual personnel in the queuing process is guaranteed, and the generation of fairness conflicts such as too many virtual personnel occupying seats and ordinary customers being cut in line by multiple people continuously resulting in long waiting times is reduced. DETAILED DESCRIPTION

[0007] The following will be combined with the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention. Example

[0008] (1) Enable the virtual placeholder function of the color Doppler ultrasound queue. The color Doppler ultrasound queue will automatically generate virtual personnel during the queuing process, and the names of the virtual personnel will be randomly generated; (2) Set the rules for generating virtual personnel, with the starting position set to 3, the interval size set to 1, the virtual number set to 5, the disappearance position set to 1, and the real serial number set to on. When the number of ordinary customers reaches 2, virtual personnel are generated starting from the 3rd position. When the 3rd ordinary customer enters, he is assigned to the 4th position, and a new virtual personnel is generated again at the 5th position, and so on, generating virtual personnel alternately. When the number of virtual personnel reaches 5, no new virtual personnel are generated. As the customers in front complete their medical examinations one by one, the positions of the personnel move forward one by one. When the virtual personnel has not been replaced by an urgent customer at the 1st position for a long time, the virtual personnel disappears automatically. As the number of virtual personnel decreases to 4, the system automatically generates a new virtual personnel at the end of the queue.

[0009] (3) Define the customer type as one who needs emergency services (such as soldiers, military dependents, the elderly, pregnant women, etc.) through rule conditions. When entering the queue, they can replace virtual personnel and enter the queue. When allocating queues, the waiting time of emergency customers is calculated based on the replaceable virtual position, so that they can be given priority to enter the queue without affecting the queue position of ordinary customers. The color ultrasound queue waiting information displays the fixed color ultrasound serial number of the waiting person. After the virtual person is replaced by the emergency customer, except for the name, the rest of the information on the waiting screen remains unchanged.

[0010] In summary, through the method of the present invention, during the queuing process, the actual position of ordinary customers will not be changed due to customers cutting in line, which takes into account both the priority service for emergency customers and the queuing experience of ordinary customers, and improves the service satisfaction of physical examinations. By comprehensively setting multiple parameters such as the position of virtual personnel generation, interval generation, automatic disappearance at the designated position, and maintaining the queue number after replacement, the rationality of the number, position and queue number of virtual personnel in the queuing process is guaranteed, and the generation of fairness conflicts such as too many virtual personnel occupying seats and ordinary customers being cut in line by multiple people continuously resulting in long waiting times is reduced.

[0011] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A display scheme for guiding the medical examination center based on the customer's identity status, the method steps are as follows: (1) Enable the virtual placeholder function for a queue. This queue will automatically generate virtual personnel during the queuing process, and the names of the virtual personnel will be randomly generated. (2) Set the rules for generating virtual personnel. Specific rules include starting position, interval size, virtual number, disappearing position, and real serial number. [Starting position] Set the starting position of the virtual number generation. [Interval size] Set the interval between ordinary customers to generate virtual numbers. This can prevent ordinary customers from queuing too far back due to continuous virtual numbers, and there are too few people waiting, which can lead to queue disputes. [Virtual number] Set the total number of virtual personnel in the queue. When the set upper limit is reached, no new virtual personnel will be generated. [Disappearing position] Set the number of positions after which the virtual personnel will automatically disappear. The position limit of the disappearing position is less than the starting position. [Real serial number] Controls when the virtual personnel is replaced by an emergency customer. If it is turned on, the emergency customer will continue to use the queue number of the virtual personnel. If it is not turned on, a new serial number will be generated.

2. (3) Define emergency customers through rule conditions, set the specified customer type, and when entering the queue, replace the virtual person and enter the queue. When allocating queues, the waiting time of emergency customers is calculated based on the replaceable virtual position, so that they can enter the queue without affecting the queue position of ordinary customers. For queues that display fixed numbers, after the virtual person is replaced by the emergency customer, the emergency customer continues to use the queue number of the virtual person by turning on [Real Serial Number]. Except for the name change, for queues set to display fixed numbers, the rest of the information on the waiting screen remains unchanged.