Message processing method, related device, equipment and storage medium

Abstract

The invention discloses a message processing method, a related device, equipment and a storage medium, and application scenes at least comprise various terminals, such as a mobile phone, a computer, a vehicle-mounted terminal and the like. The method is applied to a first instant messaging application, the first instant messaging application has been logged in by using a personal account of a first object, and the method comprises the following steps: displaying a shop page of a target shop in response to a page access operation initiated for the target shop; in response to a selection operation for the first commodity display component, displaying a commodity detail page of the first commodity; in response to a selection operation for the first customer service control, displaying a commodity thumbnail component of the first commodity on the customer service session page; and in response to a selection operation for the commodity thumbnail component, controlling the personal account of the first object to send a commodity card message of the first commodity to the enterprise account of the second object. According to the application, the flexibility of communication between the user and the customer service staff is improved, and the efficiency of inputting the content by the user can be improved.

Description

Technical Field

[0001] The present application relates to the field of Internet technology, and in particular to a message processing method, related apparatus, equipment and storage medium. Background Art

[0002] With the popularization of the Internet, the e-commerce industry has developed rapidly in recent years. More and more people choose to shop online. Online shopping provides a more convenient shopping experience. Consumers can browse and purchase goods anytime and anywhere through computers, mobile phones and other devices. At the same time, users can also compare prices and product reviews of different merchants in order to choose the most suitable products.

[0003] In the e-commerce industry, the customer service team is a very important part. In order to promptly solve the problems or troubles encountered by users when shopping online, many e-commerce platforms will use online customer service technology. Online customer service technology refers to a customer service model that communicates with users in real time through text, images, voice, video, etc. on the e-commerce platform.

[0004] The inventors have found that the current solution has at least the following problems: With the diversification of online shopping, users can also shop online through services provided by instant messaging applications (for example, "Video Number Store"). When users communicate with customer service through instant messaging applications, they usually use text or pictures, the communication method is relatively simple, and the content that needs to be entered is relatively cumbersome. No effective solution has been proposed for the above problems. Summary of the invention

[0005] The embodiment of the present application provides a message processing method, related apparatus, device and storage medium. When a user uses an instant messaging application to shop online, the user can quickly send a product card message to a customer service staff for consultation through a product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of user input content.

[0006] In view of this, the present application provides a message processing method, which is applied to a first instant messaging application, where the first instant messaging application has been logged in using a personal account of a first subject, and the method includes:

[0007] In response to a page access operation initiated for a target store, displaying a store page of the target store, wherein the store page includes at least one product display component, each product display component being used to provide product information;

[0008] In response to a selection operation on a first product display component, a product details page of the first product is displayed, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control;

[0009] In response to a selection operation on the first customer service control, displaying a product thumbnail component of the first product on the customer service session page, wherein the product thumbnail component is used to provide at least one of a product thumbnail image and product description information;

[0010] In response to a selection operation on a product thumbnail component, the personal account of the first object is controlled to send a product card message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product card message through a user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

[0011] Another aspect of the present application provides a message processing method, which is applied to a second instant messaging application, where the second instant messaging application has been logged in using the enterprise account of the second object, and the method includes:

[0012] receiving a product card message of the first product sent by a personal account of the first subject, wherein the product card message of the first product is sent through a product thumbnail component displayed on a customer service session page provided by the first instant messaging application, the product thumbnail component is used to provide at least one of a product thumbnail image and product description information, and the first subject has logged in to the first instant messaging application using the personal account;

[0013] Display the product card message of the first product on the user session page.

[0014] Another aspect of the present application provides a message processing device, which is applied to a first instant messaging application, and the first instant messaging application has been logged in using a personal account of a first object, and the message processing device includes:

[0015] A display module, configured to display a store page of a target store in response to a page access operation initiated for the target store, wherein the store page includes at least one product display component, and each product display component is configured to provide product information;

[0016] The display module is further configured to display a product details page of the first product in response to a selection operation on the first product display component, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control;

[0017] The display module is further configured to display a product thumbnail component of the first product on the customer service session page in response to a selection operation on the first customer service control, wherein the product thumbnail component is configured to provide at least one of a product thumbnail image and product description information;

[0018] A control module is used to control the personal account of the first object to send a product card message of the first product to the corporate account of the second object in response to a selection operation on the product thumbnail component, so that the second instant messaging application displays the product card message through the user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

[0019] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0020] The display module is further configured to display a main page of the target store in response to a search operation initiated for the target store before displaying the store page of the target store in response to a page access operation initiated for the target store, wherein the main page includes a first viewing control;

[0021] The display module is specifically configured to trigger a page access operation initiated for a target store in response to a selection operation on the first viewing control, and display a store page of the target store.

[0022] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0023] The display module is further configured to, in response to a page access operation initiated for a target store, display a live broadcast page for the target store before displaying the store page of the target store, wherein the live broadcast page includes a second viewing control;

[0024] The display module is specifically configured to trigger a page access operation initiated for a target store in response to a selection operation on the second viewing control, and display a store page of the target store.

[0025] In one possible design, in another implementation of another aspect of the embodiment of the present application, the live broadcast page further includes a product recommendation component;

[0026] The display module is also used to display the live broadcast page for the target store, and then, in response to a selection operation on the product recommendation component, display the product details page of the first product if the product recommendation component is used to provide product information of the first product.

[0027] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0028] The display module is also used to respond to a selection operation on the product thumbnail component, control the personal account of the first object to send a product card message of the first product to the corporate account of the second object, and then display the product card message of the first product on the customer service session page, wherein the product card message of the first product includes a store avatar of the target store, a store name of the target store, the product name of the first product, the product price of the first product, and at least one of the product thumbnail and product label of the first product.

[0029] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0030] The display module is further used to display an order page in response to an order viewing operation, wherein the order page has at least one order display component, and each order display component is used to provide order information;

[0031] The display module is further used to display an order details page of a target product in response to a selection operation on a target order display component, wherein the target order display component is an order display component corresponding to the target product, and the order details page includes a customer service control;

[0032] The display module is further used to display a customer service session page in response to a selection operation on the customer service control, wherein the customer service session page displays an order thumbnail component for the target product, and the order thumbnail component is used to provide at least one of a product thumbnail image and order description information;

[0033] The control module is also used to control the personal account of the first object to send an order card message of the target product to the corporate account of the second object in response to a selection operation on the order thumbnail component, so that the second instant messaging application displays the order card message through the user session page.

[0034] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0035] The display module is further configured to display a live broadcast page for a target store before displaying the order page in response to the order viewing operation, wherein the live broadcast page includes a second viewing control;

[0036] A display module, specifically configured to display a store page of a target store in response to a selection operation on a second viewing control, wherein the store page includes a first order control;

[0037] In response to a selection operation on the first order control, an order viewing operation is triggered and an order page is displayed.

[0038] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0039] The display module is further configured to display, in response to the order viewing operation, an account setting page corresponding to the personal account of the first object before displaying the order page, wherein the account setting page includes a second order control;

[0040] The display module is specifically used to trigger an order viewing operation and display an order page in response to a selection operation on the second order control.

[0041] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0042] The display module is also used to respond to a selection operation on the order thumbnail component, control the personal account of the first object to send an order card message of the target product to the corporate account of the second object, and then display the order card message of the target product on the customer service session page, wherein the order card message of the target product includes at least one of the product name of the target product, the product quantity of the target product, the order status, the payment amount and the order mark.

[0043] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0044] The display module is further used to display an account setting page corresponding to the personal account of the first object, wherein the account setting page includes a privacy setting control;

[0045] The display module is further used to display an avatar switching control in response to a selection operation on the privacy setting control;

[0046] The display module is further configured to display a first avatar corresponding to the first object on the customer service session page when the avatar switching control is switched to an activated state, wherein the first avatar is an avatar of a personal account bound to the first object;

[0047] The display module is further used to display a second avatar corresponding to the first object on the customer service session page when the avatar switching control is switched to an inactive state, wherein the second avatar is a universal avatar.

[0048] In a possible design, in another implementation of another aspect of the embodiment of the present application, the product details page of the first product further includes a first storage control;

[0049] The display module is further configured to display a product detail page of the first product in response to a selection operation on the first product display component, and then display a product thumbnail of the first product in a storage area provided on the product detail page of the first product in response to a selection operation on the first storage control;

[0050] The display module is further configured to display a product details page of the second product in response to a selection operation on the second product display component, wherein the second product display component is a product display component corresponding to the second product, and the product details page of the second product includes a second customer service control and a second storage control;

[0051] The display module is further configured to display a product thumbnail of the first product and a product thumbnail of the second product in a storage area provided on a product details page of the second product in response to a selection operation on the second storage control;

[0052] The display module is further configured to display a product comparison thumbnail component on the customer service session page in response to a selection operation on the second customer service control, wherein the product comparison thumbnail component is configured to provide a product thumbnail image of the first product and a product thumbnail image of the second product included in the storage area;

[0053] The control module is also used to control the personal account of the first object to send a product comparison message to the corporate account of the second object in response to a selection operation on the product comparison thumbnail component, so that the second instant messaging application displays the product comparison message through the user session page.

[0054] In a possible design, in another implementation of another aspect of the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0055] The display module is further configured to, after displaying a product details page of the first product in response to a selection operation on the first product display component, display a product purchase page of the first product in response to a selection operation on the add-to-cart control, wherein the product purchase page includes K specification controls and a third customer service control, where K is an integer greater than or equal to 1;

[0056] The display module is further configured to, when at least one specification control is selected, display a specification thumbnail component of the first product on the customer service session page in response to a selection operation on a third customer service control, wherein the specification thumbnail component is configured to provide at least one of a product thumbnail image and product specification information;

[0057] The control module is also used to control the personal account of the first object to send the product specification message of the first product to the corporate account of the second object in response to the selection operation on the specification abbreviation component, so that the second instant messaging application displays the product specification message through the user session page.

[0058] In a possible design, in another implementation of another aspect of the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0059] The display module is further configured to, after displaying a product details page of the first product in response to a selection operation on the first product display component, display a product purchase page of the first product in response to a selection operation on the add-to-cart control, wherein the product purchase page includes T out-of-stock specification controls and a third customer service control, each out-of-stock specification control corresponds to a specification that is out of stock, and T is an integer greater than or equal to 1;

[0060] The display module is further configured to, when at least one out-of-stock specification control is selected, display a replenishment thumbnail component of the first product on the customer service session page in response to a selection operation on a third customer service control, wherein the replenishment thumbnail component is configured to provide at least one of a product thumbnail image and product specification information;

[0061] The control module is also used to control the personal account of the first object to send a product out-of-stock message of the first product to the corporate account of the second object in response to a selection operation on the replenishment thumbnail component, so that the second instant messaging application displays the product out-of-stock message through the user session page.

[0062] In one possible design, in another implementation of another aspect of the embodiment of the present application, the message processing device further includes a binding module;

[0063] The display module is further used to display an electronic coupon for the target store on the customer service session page, wherein the electronic coupon is sent by the second object through the second instant messaging application;

[0064] A binding module, configured to bind the electronic coupon to a personal account corresponding to the first object in response to a claiming operation on the electronic coupon;

[0065] The display module is further used to display the original amount of the first commodity on the order confirmation page of the first commodity;

[0066] The display module is further configured to display a target amount of the first commodity on an order confirmation page of the first commodity in response to a use operation of the electronic coupon, wherein the target amount is less than the original amount.

[0067] Another aspect of the present application provides a message processing device, which is applied to a second instant messaging application, and the second instant messaging application has been logged in using the enterprise account of the second object, and the message processing device includes:

[0068] a receiving module, configured to receive a product card message of a first product sent by a personal account of a first subject, wherein the product card message of the first product is sent by a product thumbnail component displayed on a customer service session page provided by a first instant messaging application, the product thumbnail component being configured to provide at least one of a product thumbnail image and product description information, and the first subject has logged into the first instant messaging application using a personal account;

[0069] The display module is used to display the product card message of the first product on the user session page.

[0070] In one possible design, in another implementation of another aspect of the embodiment of the present application, the message processing device further includes a control module;

[0071] The control module is used to control the corporate account of the second object to send a reply message to the personal account of the first object in response to a reply operation to the product card message after displaying the product card message of the first product on the user conversation page, so that the first instant messaging application displays the reply message to the product card message through the customer service conversation page.

[0072] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0073] The control module is further configured to, after displaying the product card message of the first product on the user session page, control the enterprise account of the second object to send the product card message to the enterprise account of the third object in response to a forwarding operation on the product card message, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0074] The display module is further used to display the commodity card message on the first conversation page, wherein the first conversation page is a page for the second object to have a conversation with the third object.

[0075] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0076] The display module is further configured to cancel display of the product card message on the first conversation page in response to a withdrawal operation on the product card message after the product card message is displayed on the first conversation page.

[0077] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0078] The control module is further used to add the product card message to a favorites list in response to a favorite operation on the product card message after displaying the product card message of the first product on the user session page, wherein the favorites list has a binding relationship with the corporate account of the second object.

[0079] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0080] The display module is further configured to cancel display of the product card message on the user session page in response to a delete operation on the product card message after displaying the product card message of the first product on the user session page.

[0081] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0082] The display module is further configured to display the M messages in a selected state in response to a selection operation on the M messages, wherein the M messages include at least one commodity card message, and M is an integer greater than or equal to 1;

[0083] The control module is further configured to control the enterprise account of the second object to send M messages to the enterprise account of the third object in response to the forwarding operation on the M messages in the selected state, wherein the third object has logged in to the second instant messaging application using the enterprise account;

[0084] The display module is further used to display M messages on a first conversation page, wherein the first conversation page is a page for the conversation between the second object and the third object;

[0085] The control module is further configured to, in response to a collection operation on the M messages in the selected state, merge the M messages into one collection item and add the item to a collection list, wherein the collection list is bound to the enterprise account of the second object;

[0086] The display module is further configured to cancel the display of the M messages on the user session page in response to a deletion operation of the M messages in the selected state.

[0087] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0088] The display module is also used to respond to the pinning operation on at least one product card message and display the pinned message corresponding to each product card message in at least one product card message on the second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has used a corporate account to log in to the second instant messaging application.

[0089] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0090] The display module is also used to display product message notifications for product card messages;

[0091] The display module is specifically configured to display a product card message of the first product on a user session page in response to a viewing operation on the product message notification.

[0092] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0093] The receiving module is further used to receive an order card message of the target product sent by the personal account of the first subject, wherein the order card message of the target product is sent through an order thumbnail component displayed on a customer service session page provided by the first instant messaging application, and the order thumbnail component is used to provide at least one of a product thumbnail image and order description information;

[0094] The display module is also used to display the order card message of the target product on the user session page.

[0095] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0096] The control module is also used to control the corporate account of the second object to send a reply message to the personal account of the first object in response to a reply operation to the order card message after the order card message of the target product is displayed on the user session page, so that the first instant messaging application displays the reply message to the order card message through the customer service session page.

[0097] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0098] The control module is further configured to, after displaying the order card message of the target product on the user session page, control the enterprise account of the second object to send the order card message to the enterprise account of the third object in response to a forwarding operation on the order card message, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0099] The display module is also used to display the order card message on the first conversation page, wherein the first conversation page is a page for the second object to have a conversation with the third object.

[0100] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0101] The display module is also used to cancel the display of the order card message on the first session page in response to a withdrawal operation on the order card message after the order card message is displayed on the first session page.

[0102] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0103] The display module is also used to cancel the display of the order card message on the user session page in response to a deletion operation on the order card message after the order card message of the target product is displayed on the user session page.

[0104] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0105] The display module is further configured to display N messages in a selected state in response to a selection operation on N order card messages, wherein the N messages include at least one order card message, and N is an integer greater than or equal to 1;

[0106] The control module is further configured to, in response to a forwarding operation on the N messages in the selected state, control the enterprise account of the second object to send the N messages to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0107] The display module is further used to display N messages on a first conversation page, wherein the first conversation page is a page for the conversation between the second object and the third object;

[0108] The display module is also used to cancel the display of N order card messages on the user session page in response to a delete operation on the N messages in the selected state.

[0109] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0110] The display module is also used to respond to the pinning operation on at least one order card message and display the pinned message corresponding to each order card message in at least one order card message on the second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has used a corporate account to log in to the second instant messaging application.

[0111] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0112] The display module is further configured to display an order message notification for the order card message after receiving the order card message of the target product sent by the personal account of the first subject;

[0113] The display module is specifically configured to display an order card message of a target product on a user session page in response to a viewing operation on an order message notification.

[0114] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0115] The display module is further used to display a product list in response to a list viewing operation, wherein the product list includes P product components, each product component corresponds to a product card message, and P is an integer greater than or equal to 1;

[0116] The control module is also used to control the corporate account of the second object to send Q product card messages to the personal account of the first object in response to the selection operation of Q product components in the product list, where Q is an integer greater than or equal to 1 and less than or equal to Q.

[0117] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0118] The display module is further used to display at least one electronic coupon corresponding to the target store in response to the coupon selection operation;

[0119] The control module is also used to control the second object's corporate account to send the electronic coupon for the target store to the first object's personal account in response to the sending operation for the electronic coupon, so that the first instant messaging application displays the electronic coupon for the target store through the customer service session page.

[0120] In one possible design, in another implementation of another aspect of the embodiment of the present application,

[0121] The control module is further used to control the enterprise account of the second object to send a session transfer message to the enterprise account of the third object in response to the session transfer operation, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0122] The control module is also used to control the enterprise account of the second object to send a message from the user session page to the enterprise account of the third object when the enterprise account of the third object responds to the session transfer message.

[0123] Another aspect of the present application provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and the processor implements the above-mentioned methods when executing the computer program.

[0124] Another aspect of the present application provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the above-mentioned methods are implemented.

[0125] Another aspect of the present application provides a computer program product, including a computer program, which implements the above-mentioned methods when executed by a processor.

[0126] It can be seen from the above technical solutions that the embodiments of the present application have the following advantages:

[0127] In an embodiment of the present application, a method for message processing is provided, which is applied to a first instant messaging application, and the first instant messaging application has been logged in using the personal account of the first object. First, a store page of a target store is provided. Then, the first product is selected, thereby displaying the product details page of the first product. Next, in response to a selection operation on the first customer service control, a product thumbnail component of the first product is displayed on the customer service session page. Finally, if the product thumbnail component is clicked, a product card message of the first product is directly sent to the corporate account of the second object, so that the customer service can receive the product card message through the second instant messaging application. In the above manner, when a user uses an instant messaging application for online shopping, the product card message can be quickly sent to the customer service staff for consultation through the product thumbnail component. Not only does it improve the flexibility of communication between users and customer service staff, but it can also improve the efficiency of user input content. BRIEF DESCRIPTION OF THE DRAWINGS

[0128] Figure 1 A schematic diagram of an implementation environment of the message processing method in the embodiment of the present application;

[0129] Figure 2 A schematic diagram of an interactive process of a message processing method in an embodiment of the present application;

[0130] Figure 3 A flowchart of a message processing method in an embodiment of the present application;

[0131] Figure 4 A schematic diagram of sending a commodity card message in an embodiment of the present application;

[0132] Figure 5 A schematic diagram of entering a store page of a target store in an embodiment of the present application;

[0133] Figure 6 Another schematic diagram of entering a store page of a target store in an embodiment of the present application;

[0134] Figure 7 This is a schematic diagram of entering a product details page in an embodiment of the present application;

[0135] Figure 8 A schematic diagram of a product card message in an embodiment of the present application;

[0136] Fig. 9 A schematic diagram of sending an order card message in an embodiment of the present application;

[0137] Fig.10 A schematic diagram of entering an order page in an embodiment of the present application;

[0138] Fig.11 Another schematic diagram of entering the order page in the embodiment of the present application;

[0139] Fig.12 A schematic diagram of an order card message in an embodiment of the present application;

[0140] Fig.13 A schematic diagram of displaying a corresponding avatar based on privacy settings in an embodiment of the present application;

[0141] Fig.14 A schematic diagram of sending a product comparison message in an embodiment of the present application;

[0142] Fig.15 A schematic diagram of sending a commodity specification message in an embodiment of the present application;

[0143] Fig.16 A schematic diagram of sending a product out-of-stock message in an embodiment of the present application;

[0144] Fig.17 A schematic diagram of using an electronic coupon for payment in an embodiment of the present application;

[0145] Fig.18 This is another flowchart of the message processing method in an embodiment of the present application;

[0146] Fig.19 A schematic diagram showing a product card message in an embodiment of the present application;

[0147] Fig. 20 A schematic diagram of replying to a product card message in an embodiment of the present application;

[0148] Fig.21 A schematic diagram of forwarding a commodity card message in an embodiment of the present application;

[0149] Fig. 22 A schematic diagram of withdrawing a product card message in an embodiment of the present application;

[0150] Fig.23 A schematic diagram of collecting a product card message in an embodiment of the present application;

[0151] Fig.24 A schematic diagram of deleting a product card message in an embodiment of the present application;

[0152] Fig.25 A schematic diagram of a multi-select product card message in an embodiment of the present application;

[0153] Fig.26 A schematic diagram of a top commodity card message in an embodiment of the present application;

[0154] Fig. 27 A schematic diagram of notifying a product card message in an embodiment of the present application;

[0155] Fig.28 A schematic diagram showing an order card message in an embodiment of the present application;

[0156] Fig.29 A schematic diagram of replying to an order card message in an embodiment of the present application;

[0157] Fig.30 A schematic diagram of forwarding an order card message in an embodiment of the present application;

[0158] Fig.31 A schematic diagram of withdrawing an order card message in an embodiment of the present application;

[0159] Fig.32 A schematic diagram of deleting an order card message in an embodiment of the present application;

[0160] Fig.33 A schematic diagram of a multi-select order card message in an embodiment of the present application;

[0161] Fig.34 A schematic diagram of a pinned order card message in an embodiment of the present application;

[0162] Fig.35 A schematic diagram of a notification order card message in an embodiment of the present application;

[0163] Fig.36 Another schematic diagram of sending a product card message in an embodiment of the present application

[0164] Fig.37 A schematic diagram of sending an electronic coupon in an embodiment of the present application;

[0165] Fig.38 A schematic diagram of replacing a customer service staff in an embodiment of the present application;

[0166] Fig.39 A schematic diagram of a message processing device in an embodiment of the present application;

[0167] Fig.40 This is another schematic diagram of the message processing device in an embodiment of the present application;

[0168] Fig.41 It is a structural diagram of a terminal in an embodiment of the present application. DETAILED DESCRIPTION

[0169] The embodiment of the present application provides a message processing method, related apparatus, device and storage medium. When a user uses an instant messaging application to shop online, the user can quickly send a product card message to a customer service staff for consultation through a product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of user input content.

[0170] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein, for example. In addition, the terms "including" and "corresponding to" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0171] With the popularization of the Internet, online shopping software has become an indispensable part of people's lives. In order to promptly solve the problems encountered by users when shopping online, many e-commerce platforms will arrange customer service personnel to communicate with users. At present, the main ways for users to communicate with customer service personnel are text, pictures, voice, video, etc., but such communication methods are still relatively simple. Based on this, the present application provides a message processing method that can support users to quickly send product card messages and order card messages to customer service personnel, thereby improving communication efficiency. The present application includes at least one of the following scenarios when applied.

[0172] Scenario 1: Applied to the video account service provided by instant messaging applications;

[0173] Provide video account service in instant messaging applications. Among them, video account is a content recording and creation platform. Video account supports the store opening model, that is, video account provides merchants with a technical service platform with functions such as product information display and product trading, and supports merchants to open and operate stores through video accounts.

[0174] Exemplarily, Merchant A registers a video account through an instant messaging application, and uses the account to open a video store. After the store is created, Merchant A can put products on the shelves for users to purchase. After the user enters Merchant A's video store, he can view the products in the store and ask Merchant A's customer service staff for product-related information. Based on the solution provided in this application, if the user needs to consult the relevant information of a certain product, the product card message can be quickly sent to the customer service staff through the product thumbnail component. Thus, the customer service staff of Store A can reply based on the product card message and inquiry message sent by the user. If the user needs to consult the relevant information of a certain order, the order card message can be quickly sent to the customer service staff through the order thumbnail component. Thus, the customer service staff of Store A can reply based on the order card message and inquiry message sent by the user.

[0175] Scenario 2: Applicable to mini-program services provided by instant messaging applications;

[0176] Mini Programs are provided in instant messaging applications. Mini Programs are applications that can be used without downloading or installing. Users can open the application by scanning or searching, and it is available at any time without installation or uninstallation.

[0177] Exemplarily, Merchant A develops a small program to provide online shopping, life services and other functions. Merchant A can list physical goods and virtual goods (for example, mobile phone bills, gift cards, etc.) for users to purchase. After entering the instant messaging application, the user can search and enter the small program developed by Merchant A. Based on the solution provided by this application, if the user needs to consult the relevant information of a certain product, the product card message can be quickly sent to the customer service staff through the product thumbnail component. Similarly, if the user needs to consult the relevant information of an order, the order card message can be quickly sent to the customer service staff through the order thumbnail component. The customer service staff replies according to the message sent by the user.

[0178] Scenario 3: Applied to the public account services provided by instant messaging applications;

[0179] Provide public account services in instant messaging applications. Among them, public accounts are a kind of media accounts based on instant messaging applications, which can not only push articles, pictures, audio, video and other content to users, but also provide some basic services, such as online customer service and appointment services.

[0180] Exemplarily, merchant A publishes an article introducing peaches in a public account, and a purchase link for peaches is displayed below the article. The user sees the article introducing peaches published by merchant A through the public account article pushed by the instant messaging application, so after clicking the link, the user can enter the purchase page of peaches. Based on the solution provided by the present application, if the user needs to consult the relevant information of the product, the product card message can be quickly sent to the customer service staff through the product thumbnail component, and the customer service staff will reply according to the message sent by the user. Assuming that the user has placed an order, the user can also consult the relevant information of the order, that is, the order card message can be quickly sent to the customer service staff through the order thumbnail component. The customer service staff will reply according to the message sent by the user.

[0181] It should be noted that the above application scenarios are only examples, and the message processing method provided in this application can also be applied to other scenarios, which are not limited here.

[0182] The method provided in this application can be applied to Figure 1 The implementation environment shown includes a first terminal 110, a second terminal 120, a first server 130 and a second server 140, and the first terminal 110 and the first server 130 can communicate through a communication network 150, and the second terminal 120 and the second server 140 can communicate through a communication network 150. The communication network 130 uses standard communication technology and / or protocols, usually the Internet, but can also be any network, including but not limited to Bluetooth, local area network (LAN), metropolitan area network (MAN), wide area network (WAN), mobile, dedicated network or any combination of virtual private networks. In some embodiments, customized or dedicated data communication technology can be used to replace or supplement the above data communication technology.

[0183] The terminals involved in this application (i.e., the first terminal 110 and the second terminal 120) include but are not limited to mobile phones, tablet computers, laptop computers, desktop computers, intelligent voice interaction devices, smart home appliances, vehicle-mounted terminals, aircraft, etc. Among them, the client is deployed on the terminal, and the client can be run on the terminal in the form of a browser, or in the form of an independent application (application, APP), etc. Among them, the first instant messaging application is run on the first terminal 110, and the second instant messaging application is run on the second terminal 120. Both the first instant messaging application and the second instant messaging application support the product message sending and receiving function and the order message sending and receiving function. The first object (i.e., the user) enters the first instant messaging application through the first terminal 110. The second object (i.e., the customer service staff) enters the second instant messaging application through the second terminal 120.

[0184] The server involved in this application (i.e., the first server 130 and the second server 140) can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers, or a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDN), and big data and artificial intelligence (AI) platforms. The first server 130 and the second server 140 can communicate with each other, that is, the first instant messaging application and the second instant messaging application can send messages to each other. The session in which the first instant messaging application and the second instant messaging application communicate and send messages to each other is an intercommunication session.

[0185] In combination with the above implementation environment, in step S1, the first object triggers a page access operation, and the first terminal 110 displays a store page. In step S2, the first object triggers a selection operation for the first product display component, and the first terminal 110 displays the product details page of the first product. In step S3, the first object triggers a selection operation for the first customer service control, and the first terminal 110 displays the product thumbnail component of the first product on the customer service session page. In step S4, the first object triggers a selection operation for the product thumbnail component. In step S5, the first terminal 110 sends a product card message of the first product to the first server 130 through the communication network 150. In step S6, the first server 130 sends a product card message of the first product to the second server 140. In step S7, the second server 140 sends a product card message of the first product to the second terminal 120 through the communication network 150. In step S8, the second terminal 120 displays the product card message of the first product on the user session page.

[0186] based on Figure 1 The implementation environment provided will be combined with Figure 2 For more information about message handling methods, see Figure 2 , Figure 2 This is an interactive flow diagram of the message processing method in the embodiment of the present application. As shown in the figure, the first instant messaging application server is used to receive messages from the second instant messaging application and messages from the first instant messaging application. The first instant messaging application client is used to display and interact with order bubbles and message bubbles. The second instant messaging application client is used to display and operate order card messages and product card messages. The second instant messaging application server is used to realize message conversion and message sending and receiving between the first instant messaging application and the second instant messaging application. Specifically:

[0187] In step 210, the first object sends a product card message or an order card message to a customer service staff through a first instant messaging application client.

[0188] In step 220, the first instant messaging application server pushes a product card message or an order card message to the second instant messaging application server.

[0189] In step 230, the second instant messaging application server converts the field protocol of the product card message or the order card message.

[0190] In step 240, the second instant messaging application server pushes the converted product card message or order card message to the second instant messaging application client.

[0191] In step 250, the second instant messaging application client displays the product card message or the order card message, and supports operations such as collecting, forwarding, replying, deleting, revoking and multi-selecting the product card message or the order card message.

[0192] In step 260, the second object replies to the message through the second instant messaging application client, and the second instant messaging application client sends the reply message to the second instant messaging application server.

[0193] In step 270, the second instant messaging application server performs field conversion on the reply message.

[0194] In step 280, the second instant messaging application server sends and pushes the converted reply message to the first instant messaging application server.

[0195] In step 290, the first instant messaging application server pushes a reply message to the first instant messaging application client, which is displayed by the first instant messaging application client.

[0196] Combined with the above introduction, the message processing method in this application will be introduced below. Please refer to Figure 3 The message processing method in the embodiment of the present application can be completed by the terminal independently, or by the terminal and the server in cooperation. The method provided by the present application can be applied to a first instant messaging application, wherein the first instant messaging application has been logged in using the personal account of the first object, and the method of the present application includes:

[0197] 310. In response to a page access operation initiated for a target store, display a store page of the target store, wherein the store page includes at least one product display component, and each product display component is used to provide product information;

[0198] In one or more embodiments, a user (eg, a first object) triggers a page access operation initiated for a target store through a first instant messaging application, thereby displaying a store page of the target store on the first terminal.

[0199] Specifically, for ease of understanding, see Figure 4 , Figure 4 This is a schematic diagram of sending a product card message in an embodiment of the present application. Figure 4 The middle (A) figure shows the store page of the target store (for example, "XXXX flagship store"). The store page displays four product display components, and the product display components are used to provide product information (for example, product pictures, product names, product prices, product sales, etc.).

[0200] It should be noted that the term "in response to" in this application is used to indicate the conditions or states on which the execution of an operation depends, and one or more operations can be executed when certain conditions or states are met. These operations can be real-time or have a certain delay.

[0201] 320. In response to a selection operation on a first product display component, display a product details page of the first product, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control;

[0202] In one or more embodiments, the user triggers a selection operation on the first product display component through the first instant messaging application, thereby displaying a product details page of the first product on the first terminal. A first customer service control is provided on the product details page of the first product.

[0203] Specifically, for ease of understanding, Figure 4As shown in Figure (A), assume that the first product is "stretch pants". Among them, 410 is used to indicate the first product display component (that is, the product display component corresponding to the first product). Based on this, when the user clicks the first product display component indicated by 410, the selection operation for the first product display component is triggered. As a result, the display is as follows Figure 4 The product details page of the first product shown in Figure (B) is shown in Figure 420. 420 is used to indicate the first customer service control.

[0204] It should be noted that the goods involved in this application can be physical goods (for example, clothes, shoes, headphones, etc.) or virtual goods (for example, mobile phone bills, housekeeping services, air tickets, etc.), and there is no limitation here.

[0205] 330. In response to a selection operation on the first customer service control, display a product thumbnail component of the first product on the customer service session page, wherein the product thumbnail component is used to provide at least one of a product thumbnail image and product description information;

[0206] In one or more embodiments, the user triggers a selection operation on the first customer service control through the first instant messaging application, whereby the first terminal jumps to a customer service session page provided by the first instant messaging application and displays a product thumbnail component of the first product on the customer service session page.

[0207] Specifically, for ease of understanding, Figure 4 As shown in FIG. 4B, when the user clicks the first customer service control indicated by 420, the selection operation for the first customer service control is triggered. Figure 4 The customer service conversation page shown in Figure (C) is shown in Figure 4. 430 is used to indicate a product thumbnail component, which displays a product thumbnail. Optionally, the product thumbnail component can also display product description information (for example, "stretch pants / best-selling model A10035").

[0208] It should be noted that the product thumbnail component includes but is not limited to the appearance of a bubble. Here, a "bubble" refers to a card-style pop-up window that pops up on the page, and users can quickly send messages by clicking on the pop-up window.

[0209] 340. In response to a selection operation on a product thumbnail component, control the personal account of the first object to send a product card message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product card message through a user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

[0210] In one or more embodiments, the user triggers a selection operation for the product thumbnail component through the first instant messaging application, whereby the first terminal controls the user's personal account to send a product card message of the first product to the customer service staff's corporate account. Based on this, on the one hand, the product card message of the first product is displayed on the customer service session page provided by the first instant messaging application, so that the user can view the product card message through the customer service session page. On the other hand, the product card message of the first product is displayed on the user session page provided by the second instant messaging application, based on which the customer service staff (e.g., the second object) can view the product card message through the user session page. In addition, the user or the customer service staff can also click on the product card message to enter the product details page for viewing.

[0211] Specifically, for ease of understanding, Figure 4 As shown in the middle (C) figure, when the user clicks the product thumbnail component indicated by 430, the selection operation for the product thumbnail component is triggered. Figure 4 The customer service conversation page shown in Figure (D) is shown in the figure. At this point, the user has sent a product card message of the first product to the customer service staff. 440 is used to indicate the product card message of the first product. The product card message is displayed as a card in the conversation. The product card message includes but is not limited to the product picture, product name, product price, etc.

[0212] It is understandable that in this application, the first instant messaging application is a social application that provides instant messaging services, and its service objects are mainly individual users. The second instant messaging application is an office application that provides instant messaging services, and its service objects are mainly corporate employees.

[0213] In an embodiment of the present application, a method for message processing is provided. In the above manner, when a user uses an instant messaging application to shop online, the product card message can be quickly sent to a customer service staff for consultation through the product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of user input content.

[0214] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to a page access operation initiated for a target store, before displaying a store page of the target store, the following may also be included:

[0215] In response to a search operation initiated for a target store, displaying a main page of the target store, wherein the main page includes a first viewing control;

[0216] In response to a page access operation initiated for a target store, a store page of the target store is displayed, specifically including:

[0217] In response to the selection operation on the first viewing control, a page access operation initiated on the target store is triggered, and a store page of the target store is displayed.

[0218] In one or more embodiments, a method of triggering a page access operation is introduced. As can be seen from the above embodiments, the first instant messaging application also provides a search function, based on which the user can use the function to find a target store and enter the store page of the target store.

[0219] Specifically, for ease of understanding, see Figure 5 , Figure 5 Schematic diagram of entering the store page of the target store in the embodiment of the present application, such as Figure 5 In the page shown in FIG. (A), 510 is used to indicate a search box. 520 is used to indicate a search control. The user can enter the store name of the target store through the search box indicated by 510, and after the input is completed, click the search control indicated by 520, thereby displaying the following Figure 5 The page shown in Figure (B) shows two search results. For example, 530 is used to indicate the search result of the target store.

[0220] When the user clicks the search result indicated by 530, a search operation for the target store is triggered. Figure 5 The main page of the target store shown in Figure (C). 540 is used to indicate the first viewing control. When the user clicks the first viewing control indicated by 540, that is, the selection operation for the first viewing control is triggered, and then the following is displayed: Figure 5 The store page of the target store shown in the middle (D) figure.

[0221] Secondly, in the embodiment of the present application, a method for triggering a page access operation is provided. In the above method, the user directly searches for the home page of the target store in the first instant messaging application, and enters the store page through the home page. Based on this, the user can enter the page of a certain store in a targeted manner, thereby improving the convenience of operation.

[0222] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to a page access operation initiated for a target store, before displaying a store page of the target store, the following may also be included:

[0223] Displaying a live broadcast page for a target store, wherein the live broadcast page includes a second viewing control;

[0224] In response to a page access operation initiated for a target store, a store page of the target store is displayed, specifically including:

[0225] In response to the selection operation on the second viewing control, a page access operation initiated on the target store is triggered, and a store page of the target store is displayed.

[0226] In one or more embodiments, another method of triggering a page access operation is introduced. As can be seen from the above embodiments, the first instant messaging application also provides a live broadcast function, based on which the user directly enters the store page through the live broadcast page of the target store.

[0227] Specifically, for ease of understanding, see Figure 6 , Figure 6 This is another schematic diagram of entering a store page of a target store in an embodiment of the present application. Figure 6 The live broadcast page of the target store is shown in Figure (A). 610 is used to indicate the second viewing control. When the user clicks the second viewing control indicated by 610, the selection operation for the second viewing control is triggered, and then the following is displayed: Figure 6 The store page of the target store shown in Figure (B) shows three product display components, and the product display components are used to provide product information (for example, product pictures, product names, product prices, product sales, etc.).

[0228] Secondly, in the embodiment of the present application, another method of triggering page access operation is provided. Through the above method, when the target store is live streaming, the user can also quickly enter the store page of the target store through the entrance provided by the live streaming page. This not only improves the convenience of operation, but also helps to improve the conversion rate of the store.

[0229] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, the live broadcast page also includes a product recommendation component;

[0230] After displaying the live page for the target store, you can also include:

[0231] In response to a selection operation on the product recommendation component, if the product recommendation component is used to provide product information of a first product, a product details page of the first product is displayed.

[0232] In one or more embodiments, a method of displaying a product details page is introduced. As can be seen from the above embodiments, the first instant messaging application also provides a live broadcast function. Based on this, the user directly enters the product details page of a certain product through the live broadcast page of the target store.

[0233] Specifically, for ease of understanding, Figure 7 This is a schematic diagram of entering a product details page in an embodiment of the present application. Figure 7The live page of the target store is shown in (A). For example, 710 is used to indicate the product recommendation component corresponding to the first product. Based on this, when the user clicks the product recommendation component indicated by 710, the selection operation for the product recommendation component is triggered, and then the following is displayed: Figure 7 The figure (B) shows the product details page of the first product.

[0234] Again, in the embodiment of the present application, a method for displaying a product details page is provided. In the above method, during the live broadcast of the target product, the product recommendation component corresponding to the product being introduced can be hung on the live broadcast page, thereby facilitating users to directly enter the product details page of the product through the live broadcast page. This not only improves the convenience of product selection, but also helps to improve the conversion rate of products.

[0235] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to a selection operation on a product thumbnail component, after controlling the personal account of the first object to send a product card message of the first product to the corporate account of the second object, the method may further include:

[0236] A product card message of the first product is displayed on the customer service conversation page, wherein the product card message of the first product includes a store avatar of the target store, a store name of the target store, a product name of the first product, a product price of the first product, a product thumbnail of the first product, and at least one of a product label.

[0237] In one or more embodiments, a method of displaying a product card message is introduced. As can be seen from the above embodiments, after the user triggers the selection operation for the product thumbnail component, the product card message can be quickly sent to the customer service staff. It should be noted that the product card message includes but is not limited to the appearance of the card.

[0238] Specifically, for ease of understanding, see Figure 8 , Figure 8 This is a schematic diagram of a product card message in an embodiment of the present application. As shown in the figure, 810 is used to indicate a product card message, wherein the product card message includes text and pictures. 820 is used to indicate the store avatar of the target store. 830 is used to indicate a product thumbnail of the first product, wherein the product thumbnail can specifically be an officially designated product image or a product image designated by the target store. Exemplarily, "XXXX flagship store" indicates the store name of the target store. "Stretch pants / best-selling model A10035" indicates the product name of the first product. "￥129" indicates the product price of the first product. "Product" indicates the product label.

[0239] It should be noted that, in actual applications, the product card message is transmitted through the protocol field, wherein the protocol field includes but is not limited to the store name, product name, etc.

[0240] Secondly, in the embodiment of the present application, a method for displaying product card messages is provided. Through the above method, the product card message can present information such as the store avatar, store name, product name, product price, product thumbnail and product label, so that the customer service staff can intuitively understand the product information that the user wants to consult, thereby improving the communication efficiency between the user and the customer service staff.

[0241] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0242] In response to the order viewing operation, an order page is displayed, wherein the order page has at least one order display component, and each order display component is used to provide order information;

[0243] In response to a selection operation on a target order display component, an order details page of a target product is displayed, wherein the target order display component is an order display component corresponding to the target product, and the order details page includes a customer service control;

[0244] In response to a selection operation on a customer service control, a customer service session page is displayed, wherein the customer service session page displays an order thumbnail component for a target product, and the order thumbnail component is used to provide at least one of a product thumbnail image and order description information;

[0245] In response to a selection operation on the order thumbnail component, the personal account of the first object is controlled to send an order card message of the target product to the corporate account of the second object, so that the second instant messaging application displays the order card message through the user session page.

[0246] In one or more embodiments, a method for sending an order card message is introduced. As can be seen from the aforementioned embodiments, a user triggers an order viewing operation through a first instant messaging application, thereby displaying an order page on a first terminal. At least one order display component can be displayed on the order page, and the user selects an order display component through the first instant messaging application, and the selected order display component is the target order display component. Thus, the order details page of the target commodity corresponding to the target order display component is displayed. The user triggers a selection operation for the customer service control through the order details page, so the first terminal jumps to the customer service session page provided by the first instant messaging application, and displays an order thumbnail component on the customer service session page. The user triggers a selection operation for the order thumbnail component through the first instant messaging application, based on which the first terminal controls the user's personal account to send an order card message to the customer service staff's corporate account.

[0247] It is understandable that, on the one hand, the order card message is displayed on the customer service conversation page provided by the first instant messaging application, so the user can view the order card message through the customer service conversation page. On the other hand, the order card message is displayed on the user conversation page provided by the second instant messaging application, based on which the customer service staff can view the order card message through the user conversation page. In addition, the user or the customer service staff can also click on the order card message to enter the order details page for viewing.

[0248] Specifically, for ease of understanding, see Fig. 9 , Fig. 9 This is a schematic diagram of sending an order card message in an embodiment of the present application. Fig. 9 The figure (A) in the figure shows the user's order page. The order page displays an order display component, and the order display component is used to provide order information (for example, product image, product name, product price, product specification, order status, etc.). Assume that 910 is used to indicate the order display component corresponding to the target product (that is, the target order display component). Based on this, when the user clicks the target order display component indicated by 910, the selection operation for the target order display component is triggered. Thus, the display is as follows: Fig. 9 The order details page of the target product shown in Figure (B) is shown in Figure 920, where 920 indicates a customer service control.

[0249] When the user clicks the customer service control indicated by 920, the selection operation for the customer service control is triggered. Fig. 9 The customer service conversation page shown in Figure (C) is shown in Figure 9. 930 is used to indicate an order thumbnail component, which displays a product thumbnail. Optionally, the order thumbnail component can also display order description information (for example, "stretch pants / best-selling model A10035"). It should be noted that the order thumbnail component includes but is not limited to the shape of a bubble.

[0250] When the user clicks the order thumbnail component indicated by 930, the selection operation for the order thumbnail component is triggered. Fig. 9 The customer service session page shown in Figure (D) is shown in the figure. At this point, the user has sent the order card message of the target product to the customer service staff. 940 is used to indicate the order card message of the target product. The order card message is displayed as a card in the session. The order card message includes but is not limited to the product image, product name, payment amount, order status, etc.

[0251] Secondly, in the embodiment of the present application, a method for sending an order card message is provided. In the above manner, when a user uses an instant messaging application to shop online, the order card message can be quickly sent to the customer service staff for consultation through the order thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user input content.

[0252] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to the order viewing operation, before displaying the order page, the following may also be included:

[0253] Displaying a live broadcast page for a target store, wherein the live broadcast page includes a second viewing control;

[0254] In response to the order viewing operation, the order page is displayed, including:

[0255] In response to a selection operation on the second viewing control, displaying a store page of the target store, wherein the store page includes a first order control;

[0256] In response to a selection operation on the first order control, an order viewing operation is triggered and an order page is displayed.

[0257] In one or more embodiments, a method for triggering an order viewing operation is introduced. As can be seen from the aforementioned embodiments, the first instant messaging application also provides a live broadcast function, based on which the user enters the order page through the live broadcast page of the target store.

[0258] Specifically, for ease of understanding, see Fig.10 , Fig.10 This is a schematic diagram of entering the order page in the embodiment of the present application. Fig.10 The live broadcast page of the target store is shown in Figure (A). 1010 is used to indicate the second viewing control. When the user clicks the second viewing control indicated by 1010, the selection operation for the second viewing control is triggered, and then the following is displayed: Fig.10The target store's store page is shown in Figure (B). 1020 is used to indicate the first order control. When the user clicks the first order control indicated by 1020, the selection operation for the first order control is triggered, that is, the order viewing operation is triggered. Thus, the following is displayed: Fig.10 The order page shown in Figure (C).

[0259] Again, in the embodiment of the present application, a method for triggering an order viewing operation is provided. Through the above method, the user can directly enter the order page through the live broadcast page provided by the first instant messaging application, thereby improving the convenience of operation.

[0260] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to the order viewing operation, before displaying the order page, the following may also be included:

[0261] Displaying an account setting page corresponding to the personal account of the first subject, wherein the account setting page includes a second order control;

[0262] In response to the order viewing operation, the order page is displayed, including:

[0263] In response to a selection operation on the second order control, an order viewing operation is triggered and an order page is displayed.

[0264] In one or more embodiments, another method of triggering an order viewing operation is introduced. As can be seen from the above embodiments, the first instant messaging application provides a setting function, based on which the user can enter the order page through the account setting page.

[0265] Specifically, for ease of understanding, see Fig.11 , Fig.11 This is another schematic diagram of entering the order page in the embodiment of the present application. Fig.11 The video account page is shown in Figure (A), where 1110 is used to provide a setting control. When the user clicks the setting control indicated by 1110, that is, a selection operation for the setting control is triggered, thereby displaying the following Fig.11 The account setting page shown in (B) corresponds to the personal account of the first object. 1120 is used to indicate the second order control. When the user clicks the second order control indicated by 1120, the selection operation for the second order control is triggered, and then the following is displayed: Fig.11 The order page shown in Figure (C).

[0266] Again, in the embodiment of the present application, another method of triggering the order viewing operation is provided. Through the above method, the user can view the order through the account setting page provided by the first instant messaging application, thereby increasing the flexibility of the operation.

[0267] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, in response to a selection operation on an order thumbnail component, after controlling the personal account of the first object to send an order card message of the target product to the corporate account of the second object, the method may further include:

[0268] An order card message of the target product is displayed on the customer service session page, wherein the order card message of the target product includes at least one of the product name of the target product, the product quantity of the target product, the order status, the payment amount, and the order mark.

[0269] In one or more embodiments, a method of displaying an order card message is introduced. As can be seen from the above embodiments, after the user triggers the selection operation for the order thumbnail component, the order card message can be quickly sent to the customer service staff. It should be noted that the order card message includes but is not limited to the appearance of the card.

[0270] Specifically, for ease of understanding, see Fig.12 , Fig.12 This is a schematic diagram of an order card message in an embodiment of the present application. As shown in the figure, 1210 is used to indicate an order card message, wherein the order card message includes text and pictures. 1220 is used to indicate a product thumbnail of the target product, wherein the product thumbnail can specifically be an officially designated product image or a product image designated by the target store. Exemplarily, "Stretch Pants / Best-selling Model A10035" indicates the product name of the target product. "1 piece in total" indicates the quantity of the target product. "To be paid" indicates the order status. "￥129" indicates the payment amount. "Order" indicates the order label.

[0271] It should be noted that, in actual applications, the order card message is transmitted through the protocol field, wherein the protocol field includes but is not limited to the store name, product name, etc.

[0272] Again, in the embodiment of the present application, a method for displaying order card messages is provided. Through the above method, the order card message can present information such as product name, product quantity, order status, payment amount, product thumbnail and order mark, so that the customer service staff can intuitively understand the order information that the user wants to consult, thereby helping to improve the communication efficiency between the user and the customer service staff.

[0273] Optionally, in the above Figure 3On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0274] Displaying an account setting page corresponding to the personal account of the first subject, wherein the account setting page includes a privacy setting control;

[0275] In response to a selection operation on the privacy setting control, displaying an avatar switching control;

[0276] When the avatar switching control is switched to an activated state, a first avatar corresponding to the first object is displayed on the customer service session page, wherein the first avatar is an avatar of a personal account bound to the first object;

[0277] When the avatar switching control is switched to an inactive state, a second avatar corresponding to the first object is displayed on the customer service session page, wherein the second avatar is a universal avatar.

[0278] In one or more embodiments, a method for supporting users to hide their avatars is introduced. As can be seen from the above embodiments, when a user conducts a conversation through a first instant messaging application, the user avatar will be displayed. The user avatar can be a picture uploaded by the user or a system preset image selected by the user, which is not limited here.

[0279] Specifically, for ease of understanding, see Fig.13 , Fig.13 This is a schematic diagram of displaying a corresponding avatar based on privacy settings in an embodiment of the present application. Fig.13 The figure (A) in the figure shows the account setting page corresponding to the personal account of the first object. Among them, 1310 is used to indicate the privacy setting control. When the user clicks the privacy setting control indicated by 1310, that is, the selection operation for the privacy setting control is triggered, thereby displaying the following Fig.13 The page shown in Figure (B) is shown in which 1320 is used to indicate an avatar switching control.

[0280] In one case, when the user sets the avatar switching control indicated by 1320 to an activated state, it indicates that the user agrees to display the first avatar to strangers, wherein the first avatar is bound to the personal account of the first object. Based on this, when the avatar switching control is switched to an activated state, the following is displayed: Fig.13 The customer service conversation page shown in Figure (C) is shown in Figure 1330. 1330 is used to indicate the first avatar corresponding to the first object.

[0281] In another case, when the user sets the avatar switching control indicated by 1320 to an inactive state, it means that the user refuses to show the first avatar to strangers and shows the second avatar to strangers. The second avatar is a system-preset universal avatar, which does not contain the user's personal information. For example, it can be a solid color image or no avatar is displayed. Based on this, when the avatar switching control is switched to an inactive state, the following is displayed: Fig.13 The customer service conversation page shown in Figure (D) is shown in Figure 1340. 1340 is used to indicate the second avatar corresponding to the first object.

[0282] Secondly, in the embodiment of the present application, a method for supporting users to hide their avatars is provided. Through the above method, users can choose to hide the avatars corresponding to their accounts when communicating with customer service personnel, thereby better protecting the privacy of users.

[0283] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, the product details page of the first product further includes a first storage control;

[0284] In response to the selection operation on the first product display component, after displaying the product details page of the first product, the method may further include:

[0285] In response to a selection operation on the first storage control, displaying a product thumbnail of the first product in a storage area provided on a product details page of the first product;

[0286] It may also include:

[0287] In response to a selection operation on a second product display component, a product details page of the second product is displayed, wherein the second product display component is a product display component corresponding to the second product, and the product details page of the second product includes a second customer service control and a second storage control;

[0288] In response to a selection operation on the second storage control, displaying a product thumbnail of the first product and a product thumbnail of the second product in a storage area provided on a product details page of the second product;

[0289] In response to a selection operation on the second customer service control, displaying a product comparison thumbnail component on the customer service session page, wherein the product comparison thumbnail component is used to provide a product thumbnail image of the first product and a product thumbnail image of the second product included in the storage area;

[0290] In response to a selection operation on the product comparison thumbnail component, the personal account of the first object is controlled to send a product comparison message to the corporate account of the second object, so that the second instant messaging application displays the product comparison message through the user session page.

[0291] In one or more embodiments, a method of sending a product comparison message is introduced. As can be seen from the above embodiments, a user enters a target store through a first instant messaging application and views multiple products in the target store. Based on this, the user can display multiple products in the same message and then send it to the customer service staff for consultation.

[0292] Specifically, for ease of understanding, see Fig.14 , Fig.14 This is a schematic diagram of sending a product comparison message in an embodiment of the present application. Fig.14 The figure (A) in the figure shows the product details page of the first product. At this time, the first product is "stretch pants". Among them, 1410 is used to indicate the first storage control. 1420 is used to indicate the storage area. When the user clicks the first storage control indicated by 1410, the selection operation for the first storage control is triggered, thereby displaying the product thumbnail of the first product in the storage area indicated by 1420. When the user clicks the second product display component, the selection operation for the second product display component is triggered. Thus, the display is as follows: Fig.14 The product details page of the second product shown in Figure (B) is "sport pants". 1430 is used to indicate the second storage control. 1440 is used to indicate the second customer service control. When the user clicks the second storage control indicated by 1430, the selection operation for the second storage control is triggered, and thus the product thumbnail of the second product is displayed in the storage area indicated by 1420.

[0293] Based on this, when the user clicks the second customer service control indicated by 1440, that is, the selection operation for the second customer service control is triggered. Fig.14 The customer service conversation page shown in Figure (C) is shown in Figure 1450. 1450 is used to indicate a product comparison thumbnail component, which displays a product thumbnail of the first product and a product thumbnail of the second product. Optionally, the product thumbnail component can also display product description information (for example, "stretch pants / best-selling model A10035", etc.).

[0294] When the user clicks the product comparison thumbnail component indicated by 1450, that is, a selection operation for the product comparison thumbnail component is triggered, thereby displaying the following Fig.14 The customer service conversation page shown in Figure (D) in the middle. At this point, the user has sent a product comparison message to the customer service staff. 1460 is used to indicate a product comparison message, which is displayed as a card in the conversation. The product comparison message includes but is not limited to product images, product names, product prices, etc.

[0295] It should be noted that this embodiment is introduced by taking the example that the product comparison message includes information of two products. In actual application, more products can be added for comparison, which is not limited here.

[0296] Secondly, in the embodiment of the present application, a method for sending a product comparison message is provided. Through the above method, the user can add several product information to the same message according to actual needs to generate a product comparison message. Based on this, the user directly sends the product comparison message to the customer service staff, which makes it easier for the user to ask about the differences between different products, thereby improving the communication efficiency between the user and the customer service staff.

[0297] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0298] In response to the selection operation on the first product display component, after displaying the product details page of the first product, the method may further include:

[0299] In response to a selection operation on the add-to-cart control, displaying a product purchase page for the first product, wherein the product purchase page includes K specification controls and a third customer service control, where K is an integer greater than or equal to 1;

[0300] When at least one specification control is selected, in response to a selection operation on a third customer service control, a specification thumbnail component of the first product is displayed on the customer service session page, wherein the specification thumbnail component is used to provide at least one of a product thumbnail image and product specification information;

[0301] In response to a selection operation on the specification thumbnail component, the personal account of the first object is controlled to send a product specification message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product specification message through the user session page.

[0302] In one or more embodiments, a method of sending product specification parameters is introduced. As can be seen from the above embodiments, after the user enters the product purchase page through the first instant messaging application, he can also select several specification parameters. Based on this, the user can send a product specification message containing the specification parameters to the customer service staff.

[0303] Specifically, for ease of understanding, see Fig.15 , Fig.15 This is a schematic diagram of sending a product specification message in an embodiment of the present application. Fig.15The figure (A) in the middle shows the product details page of the first product. At this time, the first product is "stretch pants". Among them, 1510 is used to indicate the add-to-cart control. When the user clicks the add-to-cart control indicated by 1510, the selection operation for the add-to-cart control is triggered, thereby displaying the following Fig.15 The product purchase page of the first product shown in Figure (B) is shown in FIG. The product purchase page includes 7 specification controls, that is, K is equal to 7 at this time. The 7 specification controls include 2 color-related specification controls and 5 size-related specification controls. Assume that the user clicks the specification control indicated by 1520 and the specification control indicated by 1530, that is, selects 2 specification controls, thereby obtaining the product specification information of "white" and "175 / L".

[0304] Based on this, when the user clicks the third customer service control indicated by 1540, that is, a selection operation for the third customer service control is triggered. Fig.15 The customer service conversation page shown in Figure (C) is shown in Figure 1550. 1550 is used to indicate a specification thumbnail component, which displays a product thumbnail image of the first product and product specification information. Optionally, the specification thumbnail component can also display product description information (for example, "stretch pants / best-selling model A10035", etc.).

[0305] When the user clicks the specification thumbnail component indicated by 1550, that is, triggering the selection operation for the specification thumbnail component, the display is displayed as follows. Fig.15 The customer service conversation page shown in Figure (D) in the figure. At this time, the user has sent the product specification message of the first product to the customer service staff. Among them, 1560 is used to indicate the product specification message of the first product. The product specification message is displayed as a card in the conversation. The product specification message includes but is not limited to product description information, product pictures, product names, product prices, etc.

[0306] Secondly, in the embodiment of the present application, a method for sending product specification parameters is provided. Through the above method, the user can also send a product specification message to the customer service staff, and the product specification message includes product specification information. This makes it easier for the user to consult the product information of the specified specification parameters, thereby improving the communication efficiency between the user and the customer service staff.

[0307] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0308] In response to the selection operation on the first product display component, after displaying the product details page of the first product, the method may further include:

[0309] In response to a selection operation on the add-to-cart control, displaying a product purchase page for the first product, wherein the product purchase page includes T out-of-stock specification controls and a third customer service control, each out-of-stock specification control corresponds to a specification that is out of stock, and T is an integer greater than or equal to 1;

[0310] When at least one out-of-stock specification control is selected, in response to a selection operation on a third customer service control, a replenishment thumbnail component of the first product is displayed on the customer service session page, wherein the replenishment thumbnail component is used to provide at least one of a product thumbnail image and product specification information;

[0311] In response to a selection operation on the replenishment thumbnail component, the personal account of the first object is controlled to send a product out-of-stock message of the first product to the business account of the second object, so that the second instant messaging application displays the product out-of-stock message through the user session page.

[0312] In one or more embodiments, a method of sending a product out-of-stock message is introduced. As can be seen from the above embodiments, after the user enters the product purchase page through the first instant messaging application, he can also select the specification parameters of the out-of-stock product. Based on this, the user can send a product out-of-stock message containing the specification parameters to the customer service staff.

[0313] Specifically, for ease of understanding, see Fig.16 , Fig.16 This is a schematic diagram of sending a product out-of-stock message in an embodiment of the present application. Fig.16 The figure (A) in the middle shows the product details page of the first product. At this time, the first product is "stretch pants". Among them, 1610 is used to indicate the add-to-cart control. When the user clicks the add-to-cart control indicated by 1610, the selection operation for the add-to-cart control is triggered, thereby displaying the following Fig.16 The product purchase page of the first product shown in Figure (B) is shown in FIG. The product purchase page includes 7 specification controls, that is, K is equal to 7 at this time. The 7 specification controls include 2 color-related specification controls and 5 size-related specification controls. Among them, when the "white" specification control corresponding to 1620 is selected, it is displayed that the size "175 / L" is out of stock, so 1630 is used to indicate the out-of-stock specification control. Assume that the user clicks the specification control indicated by 1620 and the out-of-stock specification control indicated by 1630, that is, selects 1 specification control and 1 out-of-stock specification control, thereby obtaining the product specification information of "white" and "175 / L".

[0314] Based on this, when the user clicks the third customer service control indicated by 1640, that is, a selection operation for the third customer service control is triggered. Fig.16The customer service conversation page shown in Figure (C) is shown in Figure 1650. 1650 is used to indicate a replenishment thumbnail component, which displays a product thumbnail image of the first product and product specification information. Optionally, the replenishment thumbnail component can also display product description information (for example, "stretch pants / best-selling model A10035", etc.).

[0315] When the user clicks the replenishment thumbnail component indicated by 1650, that is, triggering the selection operation for the replenishment thumbnail component, the following is displayed: Fig.16 The customer service session page shown in Figure (D) in the figure. At this time, the user has sent a message to the customer service staff that the first product is out of stock. Among them, 1660 is used to indicate the product out of stock message of the first product. The product out of stock message is displayed as a card in the session. The product out of stock message includes but is not limited to product description information, product pictures, product names, product prices, etc.

[0316] Secondly, in the embodiment of the present application, a method for sending a product out of stock message is provided. Through the above method, the user can also send a product out of stock message to the customer service staff, so as to facilitate the user to inquire about the product information of the out of stock product, thereby improving the communication efficiency between the user and the customer service staff.

[0317] Optionally, in the above Figure 3 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0318] Displaying an electronic coupon for the target store on the customer service session page, wherein the electronic coupon is sent by the second subject via the second instant messaging application;

[0319] In response to a claiming operation for the electronic coupon, binding the electronic coupon to a personal account corresponding to the first object;

[0320] It may also include:

[0321] Displaying the original amount of the first item on the order confirmation page of the first item;

[0322] In response to the use operation of the electronic coupon, a target amount of the first product is displayed on an order confirmation page of the first product, wherein the target amount is less than the original amount.

[0323] In one or more embodiments, a method for supporting users to use electronic coupons is introduced. As can be seen from the above embodiments, users can receive electronic coupons provided by customer service personnel through the first instant messaging application. Based on this, when paying for an order in a target store, users can also choose to use electronic coupons.

[0324] Specifically, for ease of understanding, see Fig.17 , Fig.17 This is a schematic diagram of using an electronic coupon for payment in an embodiment of the present application. Fig.17 The figure (A) in the middle shows the customer service conversation page. 1710 is used to indicate the electronic coupon of the target store sent by the customer service staff to the user. When the user clicks the electronic coupon indicated by 1710, the collection operation for the electronic coupon is triggered, and thus, the coupon collection prompt indicated by 1720 is displayed. Based on this, the electronic coupon will be bound to the user's personal account, and the user can use the electronic coupon in the target store.

[0325] Fig.17 The figure (B) in the middle shows the order confirmation page for the first product, which is "stretch pants". 1730 is used to indicate the coupon usage control. 1740 is used to indicate the original amount of the first product, that is, "￥129". When the user clicks the coupon usage control indicated by 1730, a list of electronic coupons for the user to choose will pop up. Assume that the user selects the electronic coupon of "20 off for purchases over 100", that is, the use operation of the electronic coupon is triggered. Thus, the following is displayed: Fig.17 The middle (C) figure shows the order confirmation page for the first product. 1750 is used to indicate the type of electronic coupon used. 1760 is used to indicate the target amount of the first product, that is, "￥109". It can be seen that the target amount is less than the original amount, thereby achieving the purpose of the discount.

[0326] Secondly, in the embodiments of the present application, a method is provided to support users to use electronic coupons. Through the above method, users can also use electronic coupons to deduct the amount when purchasing goods. For full-reduction coupons, the activity costs of the store can be reasonably controlled. For discount coupons, it is beneficial to increase the overall sales of the store. For random coupons, it can increase the fun of the activity. It can be seen that the use of electronic coupons can increase the enthusiasm of users to consume and help improve the conversion rate of the store.

[0327] Combined with the above introduction, the message processing method in this application will be introduced below. Please refer to Fig.18 The message processing method in the embodiment of the present application can be completed by the terminal independently or by the terminal and the server in cooperation. The method provided by the present application can be applied to a second instant messaging application, wherein the second instant messaging application has been logged in using the corporate account of the second object, and the method of the present application includes:

[0328] 1810. Receive a product card message of a first product sent by a personal account of a first subject, wherein the product card message of the first product is sent through a product thumbnail component displayed on a customer service session page provided by a first instant messaging application, the product thumbnail component is used to provide at least one of a product thumbnail image and product description information, and the first subject has logged in to the first instant messaging application using a personal account;

[0329] In one or more embodiments, the customer service staff (e.g., the second object) logs in to the second instant messaging application using the enterprise account. Based on this, the customer service staff uses the second instant messaging application running on the second terminal to receive the product card message of the first product sent by the personal account of the first object (e.g., the user).

[0330] It should be noted that, in this embodiment, the method in which the user sends the product card message of the first product through the first instant messaging application is the same as the above Figure 3 Steps 310 to 340 in the illustrated embodiment are similar and will not be described in detail herein.

[0331] Steps 601 to 602 in this embodiment are similar to those in the previous embodiment. Figure 3 Steps 301 to 302 in the illustrated embodiment are similar and will not be described in detail here.

[0332] 1820. Display a product card message of the first product on the user session page.

[0333] In one or more embodiments, the customer service staff can view the product card message of the first product sent by the user through the user session page provided by the second instant messaging application.

[0334] Specifically, for ease of understanding, see Fig.19 , Fig.19 A schematic diagram of displaying a product card message in an embodiment of the present application is shown in the figure, and the figure shows a user session page. Among them, 1910 is used to indicate a product card message of the first product, and the product card message is displayed as a card in the session. The product card message includes but is not limited to a product picture, product name, product price, etc.

[0335] In an embodiment of the present application, a method for message processing is provided. In the above manner, when a user uses an instant messaging application to shop online, the product card message can be quickly sent to a customer service staff for consultation through the product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of user input content.

[0336] Optionally, in the above Fig.18On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after displaying the product card message of the first product on the user session page, the method may further include:

[0337] In response to a reply operation to the product card message, the corporate account of the second object is controlled to send a reply message to the personal account of the first object to enable the first instant messaging application to display the reply message to the product card message through the customer service session page.

[0338] In one or more embodiments, a method of replying to a product card message is introduced. As can be seen from the above embodiments, the customer service staff can quote the product card message sent by the user through the second instant messaging application and make a corresponding reply. Based on this, the user can also view the quoted product card message and the corresponding reply content on the customer service session page.

[0339] Specifically, for ease of understanding, see Fig. 20 , Fig. 20 This is a schematic diagram of replying to a product card message in an embodiment of the present application. Fig. 20 The figure (A) in the middle shows the user session page. Among them, 2010 is used to indicate the product card message of the first product. When the customer service staff long presses (or double-clicks) the product card message indicated by 2010, the list of optional controls indicated by 2020 is displayed. Among them, 2030 is used to indicate the reply control. When the user clicks the reply control indicated by 2030, the reference operation for the product card message is triggered. Based on this, in the case where the product card message has been referenced, the corresponding reply content is input and sent, thereby triggering the reply operation for the product card message.

[0340] Then, the second terminal controls the enterprise account of the second object to send a reply message to the personal account of the first object for the commodity card message. Fig. 20 The user conversation page shown in Figure (B) is shown in which 2040 is used to indicate the referenced product card message and 2050 is used to indicate the reply message to the product card message.

[0341] It is understandable that the user can also view the reply message to the product card message through the customer service conversation page provided by the first instant messaging application.

[0342] Secondly, in the embodiment of the present application, a method for replying to a product card message is provided. Through the above method, the ability to reply to a product card message is realized on the second instant messaging application side, so that the customer service staff can reply to the user's inquiry about the product in a targeted manner, thereby improving the communication efficiency between the customer service staff and the user.

[0343] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after displaying the product card message of the first product on the user session page, the method may further include:

[0344] In response to a forwarding operation on the product card message, controlling the enterprise account of the second object to send the product card message to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0345] The product card message is displayed on a first conversation page, wherein the first conversation page is a page for the second object to have a conversation with the third object.

[0346] In one or more embodiments, a method for forwarding a product card message is introduced. As can be seen from the above embodiments, a customer service staff can forward a product card message sent by a user to other customer service staff through a second instant messaging application. Based on this, other customer service staff can also view the product card message on the user session page.

[0347] Specifically, for ease of understanding, see Fig.21 , Fig.21 This is a schematic diagram of forwarding a product card message in an embodiment of the present application. Fig.21 The figure (A) in the figure shows the user session page. Among them, 2110 is used to indicate the product card message of the first product. When the customer service staff long presses (or double-clicks) the product card message indicated by 2110, the optional control list indicated by 2120 is displayed. Among them, 2130 is used to indicate the forwarding control. When the user clicks the forwarding control indicated by 2130, a third object (for example, "Customer Service Zhang San") can be selected from the list of corporate personnel. Among them, the third object has logged in to the second instant messaging application using the corporate account.

[0348] Based on this, the display Fig.21 The forwarding page shown in Figure (B). The avatar and nickname of the third object are displayed in the message forwarding pop-up window indicated by 2140, and the product card message and the message box are displayed. 2150 is used to indicate the send control. When the customer service staff clicks the send control indicated by 2150, the forwarding operation for the product card message is triggered. Then, the second terminal controls the corporate account of the second object (i.e., "customer service staff") to forward the product card message to the corporate account of the third object (i.e., "Customer Service Zhang San"). As a result, the product card message is displayed on the first conversation page for the second object to have a conversation with the third object.

[0349] Secondly, in the embodiment of the present application, a method for forwarding a product card message is provided. Through the above method, the ability to forward the product card message is realized on the second instant messaging application side, so that the customer service staff can forward the product card message to other customer service staff for communication. In this way, the convenience of message transmission can be improved, thereby improving the communication efficiency between customer service staff.

[0350] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after displaying the product card message on the first conversation page, the following may also be included:

[0351] In response to the withdrawal operation on the product card message, the product card message is undisplayed on the first session page.

[0352] In one or more embodiments, a method for withdrawing a product card message is introduced. As can be seen from the above embodiments, a product card message forwarded by a second object (e.g., "customer service personnel") to a third object (e.g., "customer service Zhang San") can be displayed on the first conversation page. Based on this, the second object can also withdraw the product card message.

[0353] Specifically, for ease of understanding, see Fig. 22 , Fig. 22 This is a schematic diagram of withdrawing a product card message in an embodiment of the present application. Fig. 22 The figure (A) shows the first conversation page between the second object (i.e., "customer service personnel") and the third object (i.e., "customer service Zhang San"). Among them, 2210 is used to indicate the product card message of the first product. When the customer service personnel long presses (or double-clicks) the product card message indicated by 2210, the list of optional controls indicated by 2220 is displayed. Among them, 2230 is used to indicate the withdrawal control. When the user clicks the withdrawal control indicated by 2230, the withdrawal operation for the product card message is triggered. Thus, the display is as follows Fig. 22 As shown in the first conversation page in Figure (B), it can be seen that at this time, the product card message forwarded by the customer service staff is no longer displayed.

[0354] Again, in the embodiment of the present application, a method for withdrawing a product card message is provided. Through the above method, the ability to withdraw a product card message is realized on the second instant messaging application side, thereby avoiding communication obstruction caused by mis-sending a product card message, and thus facilitating communication efficiency between customer service personnel.

[0355] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after displaying the product card message of the first product on the user session page, the method may further include:

[0356] In response to a collection operation on the product card message, the product card message is added to a collection list, wherein the collection list is bound to the enterprise account of the second object.

[0357] In one or more embodiments, a method of collecting a product card message is introduced. As can be seen from the above embodiments, the customer service staff can collect the product card message sent by the user. Based on this, the customer service staff can view the product card message in the collection list.

[0358] Specifically, for ease of understanding, see Fig.23 , Fig.23 This is a schematic diagram of collecting a product card message in an embodiment of the present application. Fig.23 The user session page is shown in (A). 2310 is used to indicate the product card message of the first product. When the customer service staff long presses (or double-clicks) the product card message indicated by 2310, the optional control list indicated by 2320 is displayed. 2330 is used to indicate the collection control. When the user clicks the collection control indicated by 2330, the collection operation for the product card message is triggered. As a result, the product card message is added to the collection list.

[0359] When the customer service staff enters Fig.23 When the page shown in FIG. (B) is viewed, the collected product card messages indicated by 2340 can be viewed from the collection list. The messages included in the collection list are bound to the enterprise account of the second object (i.e., "customer service personnel"). Therefore, the customer service personnel can view the historical messages they have collected through the collection list.

[0360] Secondly, in the embodiment of the present application, a method for collecting product card messages is provided. Through the above method, the customer service staff can retain the product card messages sent by the user, thereby avoiding information loss. It is convenient for the customer service staff to view and process the product card messages.

[0361] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after displaying the product card message of the first product on the user session page, the method may further include:

[0362] In response to the deletion operation on the product card message, the product card message is cancelled from being displayed on the user session page.

[0363] In one or more embodiments, a method for deleting a product card message is introduced. As can be seen from the above embodiments, the customer service staff can receive the product card message sent by the user through the second instant messaging application, and choose whether to keep the product card message on the user session page. If not, the customer service staff can delete the product card message.

[0364] It should be noted that, in actual applications, the product card message forwarded by the second object (e.g., "customer service personnel") to the third object (e.g., "customer service Zhang San") can be displayed on the first conversation page. Based on this, the second object can also delete the product card message displayed on the first conversation page. It is worth noting that the deleted product card message is only a local message, and the other party can still see the product card message.

[0365] Specifically, for ease of understanding, see Fig.24 , Fig.24 A schematic diagram of deleting a product card message in an embodiment of the present application. Fig.24 The user session page is shown in (A). 2410 is used to indicate the product card message of the first product. When the customer service staff long presses (or double-clicks) the product card message indicated by 2410, the optional control list indicated by 2420 is displayed. 2430 is used to indicate the delete control. When the user clicks the delete control indicated by 2330, the delete operation for the product card message is triggered. Thus, the following is displayed: Fig.24 In the user session page shown in Figure (B), it can be seen that at this time, the second terminal used by the customer service staff no longer displays the product card message, but the first terminal used by the user still displays the product card message.

[0366] Secondly, in the embodiment of the present application, a method for deleting product card messages is provided. Through the above method, the ability to delete product card messages is realized on the second instant messaging application side, so that customer service personnel can clean up local messages in time, free up mobile phone memory, and avoid terminal freezes.

[0367] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0368] In response to a selection operation on M messages, displaying the M messages in a selected state, wherein the M messages include at least one commodity card message, and M is an integer greater than or equal to 1;

[0369] It may also include:

[0370] In response to a forwarding operation on the M messages in the selected state, controlling the enterprise account of the second object to send the M messages to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0371] Displaying M messages on a first conversation page, wherein the first conversation page is a page for the conversation between the second object and the third object;

[0372] It may also include:

[0373] In response to a collection operation on the M messages in the selected state, the M messages are merged into a collection item and added to a collection list, wherein the collection list is bound to the enterprise account of the second object;

[0374] It may also include:

[0375] In response to the deletion operation of the M messages in the selected state, the M messages are undisplayed on the user conversation page.

[0376] In one or more embodiments, a method for processing multiple selected product card messages is introduced. As can be seen from the above embodiments, the customer service staff can receive the product card messages sent by the user through the second instant messaging application. Based on this, the customer service staff can also select one or more product card messages at the same time for related processing (for example, forwarding processing, collection processing or deletion processing).

[0377] It should be noted that, in actual applications, the first conversation page may display the product card message forwarded by the second object (e.g., "customer service personnel") to the third object (e.g., "customer service Zhang San"). Based on this, the second object may also simultaneously select one or more product card messages for related processing (e.g., forwarding processing, collection processing, or deletion processing, etc.).

[0378] Specifically, for ease of understanding, see Fig.25 , Fig.25 This is a schematic diagram of a multi-select product card message in an embodiment of the present application. Fig.25 The user session page is shown in (A). 2510 is used to indicate the product card message. When the customer service staff long presses (or double-clicks) the product card message indicated by 2510, the optional control list indicated by 2520 is displayed. 2530 is used to indicate a multi-select control. When the user clicks the multi-select control indicated by 2530, the multi-select control for the product card message is triggered. Thus, the display is as follows: Fig.25 In the user conversation page shown in Figure (B), the customer service staff selects M messages by clicking the control indicated by 2540, where the M messages include at least one product card message. At this time, M is 2, and the 2 messages include one product card message.

[0379] Exemplarily, when the user clicks the control indicated by 2550, the forwarding operation for the M messages in the selected state is triggered. Thus, the second terminal can control the enterprise account of the second object to forward the M messages to the enterprise account of the third object. Based on this, the forwarded M messages are displayed on the page where the second object and the third object are in conversation (i.e., the first conversation page).

[0380] Exemplarily, when the user clicks the control indicated by 2560, that is, a collection operation for the M messages in the selected state is triggered. Thus, the M messages are merged into one collection item and added to the collection list of the second object.

[0381] Exemplarily, when the user clicks the control indicated by 2570, that is, a delete operation for the M messages in the selected state is triggered. Thus, the M messages are no longer displayed on the user conversation page seen by the customer service staff.

[0382] Secondly, in the embodiment of the present application, a related processing method for multi-selected product card messages is provided. Through the above method, the customer service staff can select multiple messages containing product card messages, and forward, collect or delete these messages at the same time. This can avoid processing messages one by one, thereby improving the message processing efficiency.

[0383] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0384] In response to a pinning operation on at least one product card message, a pinned message corresponding to each product card message in the at least one product card message is displayed on a second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for a second object to conduct a conversation with at least one object, and each of the at least one object has logged in to the second instant messaging application using a corporate account.

[0385] In one or more embodiments, a method of pinning a product card message is introduced. As can be seen from the aforementioned embodiments, the customer service staff can also pin at least one product card message on the second conversation page. It is understandable that the second conversation page can be a page for conversations between customer service staff, or a group chat page for customer service staff, or a user conversation page for conversations between customer service staff and users, which is not limited here.

[0386] Specifically, for ease of understanding, see Fig.26 , Fig.26This is a schematic diagram of a top commodity card message in an embodiment of the present application. Fig.26 The second session page is shown in (A). 2610 is used to indicate the product card message. When the customer service staff long presses (or double-clicks) the product card message indicated by 2610, the list of optional controls indicated by 2620 is displayed. 2630 is used to indicate the top control. When the user clicks the top control indicated by 2630, the top operation for the product card message is triggered. Thus, the following is displayed: Fig.26 The second conversation page shown in Figure (B) is shown in Figure 2640. 2640 is used to indicate the top message corresponding to the product card message. When the top message is clicked, the page can be redirected to the location where the corresponding product card message appears.

[0387] Secondly, in the embodiment of the present application, a method of pinning a product card message is provided. Through the above method, the ability to pin a product card message to the top is realized on the second instant messaging application side. As a result, the message viewing efficiency can be improved, and a product card message can be quickly located, thereby saving message query time.

[0388] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after receiving the product card message of the first product sent by the personal account of the first object, the method may further include:

[0389] Display product message notifications for product card messages;

[0390] Displaying a product card message of the first product on the user session page includes:

[0391] In response to a viewing operation on a product message notification, a product card message of the first product is displayed on a user session page.

[0392] In one or more embodiments, a method for notifying a product card message is introduced. As can be seen from the above embodiments, on the second terminal used by the customer service staff, a real-time reminder of the received product card message can also be made. Based on this, after the customer service staff clicks on the product message notification, they can enter the corresponding user session page to view the message.

[0393] Specifically, for ease of understanding, see Fig. 27 , Fig. 27 This is a schematic diagram of notifying a product card message in an embodiment of the present application. Fig. 27 The lock screen page of the second terminal is shown in (A). Among them, 2710 is used to indicate the product message notification of the product card message. When the customer service staff clicks the product message notification indicated by 2710, that is, the viewing operation for the product message notification is triggered, thereby displaying the following Fig. 27 The user session page shown in Figure (B) is shown in the figure. At this point, the customer service staff can directly view the product card messages sent by the user.

[0394] Secondly, in the embodiment of the present application, a method for notifying the product card message is provided. Through the above method, the customer service staff can timely check and reply to the product card message based on the product card message displayed on the terminal. This is conducive to improving the efficiency and timeliness of the customer service staff's reply to users.

[0395] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0396] Receiving an order card message of a target product sent by a personal account of the first subject, wherein the order card message of the target product is sent through an order thumbnail component displayed on a customer service session page provided by the first instant messaging application, and the order thumbnail component is used to provide at least one of a product thumbnail image and order description information;

[0397] Display the order card message for the target item on the user session page.

[0398] In one or more embodiments, a method for receiving an order card message is introduced. As can be seen from the foregoing embodiments, a customer service staff can receive an order card message of a certain product (e.g., a target product) sent by a user through a first instant messaging application through a second instant messaging application, and display it on a user session page provided by the second instant messaging application.

[0399] Specifically, for ease of understanding, see Fig.28 , Fig.28 This is a schematic diagram of displaying an order card message in an embodiment of the present application, as shown in the figure, which shows a user session page. Assuming that the target product is "stretch pants", based on this, 2810 is used to indicate the order card message of the target product. The order card message is displayed as a card in the session. The order card message includes but is not limited to the product picture, product name, payment amount, order status, etc.

[0400] Secondly, in the embodiment of the present application, a method for receiving order card messages is provided. Through the above method, when a user uses an instant messaging application to shop online, the order card message can be quickly sent to the customer service staff for consultation through the order thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user's input content.

[0401] Optionally, in the above Fig.18On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after the order card message of the target product is displayed on the user session page, the following may also be included:

[0402] In response to a reply operation to the order card message, the corporate account of the second object is controlled to send a reply message to the personal account of the first object to enable the first instant messaging application to display the reply message to the order card message through the customer service session page.

[0403] In one or more embodiments, a method of replying to an order card message is introduced. As can be seen from the above embodiments, the customer service staff can quote the order card message sent by the user through the second instant messaging application and make a corresponding reply. Based on this, the user can also view the quoted order card message and the corresponding reply content on the customer service session page.

[0404] Specifically, for ease of understanding, see Fig.29 , Fig.29 This is a schematic diagram of replying to an order card message in an embodiment of the present application. Fig.29 The figure (A) in the middle shows the user session page. Among them, 2910 is used to indicate the order card message of the target product. When the customer service staff long presses (or double-clicks) the order card message indicated by 2910, the list of optional controls indicated by 2920 is displayed. Among them, 2930 is used to indicate the reply control. When the user clicks the reply control indicated by 2930, the reference operation for the order card message is triggered. Based on this, when the order card message has been referenced, the corresponding reply content is entered and sent, thereby triggering the reply operation for the order card message.

[0405] Then, the second terminal controls the enterprise account of the second object to send a reply message to the personal account of the first object regarding the order card message. Fig.29 The user session page shown in Figure (B) is shown in which 2940 is used to indicate the referenced order card message and 2050 is used to indicate the reply message to the order card message.

[0406] It is understandable that the user can also view the reply message to the order card message through the customer service conversation page provided by the first instant messaging application.

[0407] Again, in the embodiment of the present application, a method for replying to order card messages is provided. Through the above method, the ability to reply to order card messages is realized on the second instant messaging application side, so that customer service personnel can reply to user inquiries about orders in a targeted manner, thereby improving the communication efficiency between customer service personnel and users.

[0408] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after the order card message of the target product is displayed on the user session page, the following may also be included:

[0409] In response to the forwarding operation on the order card message, controlling the enterprise account of the second object to send the order card message to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0410] An order card message is displayed on a first conversation page, wherein the first conversation page is a page for a conversation between the second object and the third object.

[0411] In one or more embodiments, a method for forwarding an order card message is introduced. As can be seen from the above embodiments, a customer service staff can forward an order card message sent by a user to other customer service staff through a second instant messaging application. Based on this, other customer service staff can also view the order card message on the user session page.

[0412] Specifically, for ease of understanding, see Fig.30 , Fig.30 This is a schematic diagram of forwarding an order card message in an embodiment of the present application. Fig.30 The figure (A) in the figure shows the user session page. Among them, 3010 is used to indicate the order card message of the target product. When the customer service staff long presses (or double-clicks) the order card message indicated by 3010, the optional control list indicated by 3020 is displayed. Among them, 3030 is used to indicate the forwarding control. When the user clicks the forwarding control indicated by 3030, a third object (for example, "Customer Service Zhang San") can be selected from the list of corporate personnel. Among them, the third object has logged in to the second instant messaging application using the corporate account.

[0413] Based on this, the display Fig.30 The forwarding page shown in Figure (B). The avatar and nickname of the third object are displayed in the message forwarding pop-up window indicated by 3040, and the order card message and the message box are displayed. 3050 is used to indicate the send control. When the customer service staff clicks the send control indicated by 3050, the forwarding operation for the order card message is triggered. Then, the second terminal controls the corporate account of the second object (i.e., "customer service staff") to forward the order card message to the corporate account of the third object (i.e., "Customer Service Zhang San"). As a result, the order card message is displayed on the first conversation page for the conversation between the second object and the third object.

[0414] Again, in the embodiment of the present application, a method for forwarding order card messages is provided. Through the above method, the ability to forward order card messages is realized on the second instant messaging application side, so that it is convenient for customer service personnel to forward order card messages to other customer service personnel for communication. In this way, the convenience of message transmission can be improved, thereby improving the communication efficiency between customer service personnel.

[0415] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after the order card message is displayed on the first session page, the following may also be included:

[0416] In response to a withdrawal operation on the order card message, the order card message is undisplayed on the first session page.

[0417] In one or more embodiments, a method for withdrawing an order card message is introduced. As can be seen from the above embodiments, an order card message forwarded by a second object (e.g., "customer service personnel") to a third object (e.g., "customer service Zhang San") can be displayed on the first conversation page. Based on this, the second object can also withdraw the order card message.

[0418] Specifically, for ease of understanding, see Fig.31 , Fig.31 This is a schematic diagram of withdrawing an order card message in an embodiment of the present application. Fig.31 The first conversation page between the second object (i.e., "customer service personnel") and the third object (i.e., "customer service Zhang San") is shown in (A). Among them, 3110 is used to indicate the order card message of the target product. When the customer service personnel long presses (or double-clicks) the order card message indicated by 3110, the list of optional controls indicated by 3120 is displayed. Among them, 3130 is used to indicate the withdrawal control. When the user clicks the withdrawal control indicated by 3130, the withdrawal operation for the order card message is triggered. Thus, the display is as follows: Fig.31 As shown in the first conversation page in Figure (B), it can be seen that at this time, the order card message forwarded by the customer service staff is no longer displayed.

[0419] Furthermore, in an embodiment of the present application, a method for withdrawing an order card message is provided. Through the above method, the ability to withdraw the order card message is realized on the second instant messaging application side, thereby avoiding communication obstruction caused by the wrong order card message, which is conducive to improving the communication efficiency between customer service personnel.

[0420] Optionally, in the above Fig.18On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after the order card message of the target product is displayed on the user session page, the following may also be included:

[0421] In response to a delete operation on the order card message, the order card message is undisplayed on the user session page.

[0422] In one or more embodiments, a method for deleting an order card message is introduced. As can be seen from the above embodiments, the customer service staff can receive the order card message sent by the user through the second instant messaging application, and choose whether to keep the order card message on the user session page. If not, the customer service staff can delete the order card message.

[0423] It should be noted that, in actual applications, the order card message forwarded by the second object (e.g., "customer service personnel") to the third object (e.g., "customer service Zhang San") can be displayed on the first conversation page. Based on this, the second object can also delete the order card message displayed on the first conversation page. It is worth noting that the deleted order card message is only a local message, and the other party can still see the order card message.

[0424] Specifically, for ease of understanding, see Fig.32 , Fig.32 This is a schematic diagram of deleting an order card message in an embodiment of the present application. Fig.32 The user session page is shown in (A). 3210 is used to indicate the order card message of the target product. When the customer service staff long presses (or double-clicks) the order card message indicated by 3210, the optional control list indicated by 3220 is displayed. 3230 is used to indicate the delete control. When the user clicks the delete control indicated by 3230, the delete operation for the order card message is triggered. Thus, the following is displayed: Fig.32 As shown in the user session page in Figure (B), it can be seen that at this time, the second terminal used by the customer service staff no longer displays the order card message, but the first terminal used by the user still displays the order card message.

[0425] Again, in the embodiment of the present application, a method for deleting order card messages is provided. Through the above method, the ability to delete order card messages is realized on the second instant messaging application side, so that customer service personnel can clean up local messages in time, free up mobile phone memory, and avoid terminal freezes.

[0426] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0427] In response to a selection operation on N order card messages, displaying N messages in a selected state, wherein the N messages include at least one order card message, and N is an integer greater than or equal to 1;

[0428] It may also include:

[0429] In response to a forwarding operation on the N selected messages, controlling the enterprise account of the second object to send the N messages to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0430] Displaying N messages on a first conversation page, wherein the first conversation page is a page for the conversation between the second object and the third object;

[0431] It may also include:

[0432] In response to a delete operation on the N messages in the selected state, the N order card messages are undisplayed on the user session page.

[0433] In one or more embodiments, a method for processing multiple-selected order card messages is introduced. As can be seen from the above embodiments, the customer service staff can receive the order card message sent by the user through the second instant messaging application. Based on this, the customer service staff can also select one or more order card messages at the same time for related processing (for example, forwarding processing or deletion processing).

[0434] It should be noted that, in actual applications, the order card message forwarded by the second object (e.g., "customer service personnel") to the third object (e.g., "customer service Zhang San") can be displayed on the first conversation page. Based on this, the second object can also select one or more order card messages at the same time for related processing (e.g., forwarding processing or deletion processing, etc.).

[0435] Specifically, for ease of understanding, see Fig.33 , Fig.33 This is a schematic diagram of a multi-select order card message in an embodiment of the present application. Fig.33 The figure (A) shows the user session page. 3310 is used to indicate the order card message. When the customer service staff long presses (or double-clicks) the order card message indicated by 3310, the list of optional controls indicated by 3320 is displayed. 3330 is used to indicate a multi-select control. When the user clicks the multi-select control indicated by 3330, the multi-select control for the order card message is triggered. Thus, the following is displayed: Fig.33 In the user conversation page shown in Figure (B), the customer service staff selects N messages by clicking the control indicated by 3340, where the N messages include at least one order card message. At this time, N is 2, and the 2 messages include one order card message.

[0436] Exemplarily, when the user clicks the control indicated by 3350, the forwarding operation for the N messages in the selected state is triggered. Thus, the second terminal can control the enterprise account of the second object to forward the N messages to the enterprise account of the third object. Based on this, the forwarded N messages are displayed on the page where the second object and the third object are in conversation (i.e., the first conversation page).

[0437] Exemplarily, when the user clicks the control indicated by 3360, that is, a delete operation for the N messages in the selected state is triggered. Thus, the N messages are no longer displayed on the user conversation page seen by the customer service staff.

[0438] Again, in the embodiment of the present application, a related processing method for multiple-selection order card messages is provided. Through the above method, the customer service staff can select multiple messages containing order card messages, and forward, collect or delete these messages at the same time. This can avoid processing messages one by one, thereby improving the message processing efficiency.

[0439] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0440] In response to a pinning operation on at least one order card message, a pinned message corresponding to each of the at least one order card message is displayed on a second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for a second object to conduct a conversation with at least one object, and each of the at least one object has logged in to the second instant messaging application using a corporate account.

[0441] In one or more embodiments, a method of pinning an order card message is introduced. As can be seen from the aforementioned embodiments, the customer service staff can also pin at least one order card message on the second conversation page. It is understandable that the second conversation page can be a page for conversations between customer service staff, or a group chat page for customer service staff, or a user conversation page for conversations between customer service staff and users, which is not limited here.

[0442] Specifically, for ease of understanding, see Fig.34 , Fig.34 This is a schematic diagram of a top order card message in an embodiment of the present application. Fig.34The second session page is shown in (A). 3410 is used to indicate the order card message. When the customer service staff long presses (or double-clicks) the order card message indicated by 3410, the optional control list indicated by 3420 is displayed. 3430 is used to indicate the top control. When the user clicks the top control indicated by 3430, the top operation for the order card message is triggered. Thus, the following is displayed: Fig.34 The second session page shown in Figure (B) is shown in Figure 3440. 3440 is used to indicate the pinned message corresponding to the order card message. When the pinned message is clicked, the page can be redirected to the location where the corresponding order card message appears.

[0443] Again, in the embodiment of the present application, a method of pinning order card messages is provided. Through the above method, the ability to pin order card messages to the top is realized on the second instant messaging application side. As a result, the message viewing efficiency can be improved, and a certain order card message can be quickly located, thereby saving message query time.

[0444] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, in another optional embodiment provided by the embodiment of the present application, after receiving the order card message of the target product sent by the personal account of the first object, the method may further include:

[0445] Display order message notification for order card message;

[0446] Display the order card message of the target product on the user session page, including:

[0447] In response to a viewing operation on the order message notification, an order card message of the target item is displayed on the user session page.

[0448] In one or more embodiments, a method for notifying an order card message is introduced. As can be seen from the aforementioned embodiments, on the second terminal used by the customer service staff, a real-time reminder of the received order card message can also be made. Based on this, after the customer service staff clicks on the order message notification, they can enter the corresponding user session page to view the message.

[0449] Specifically, for ease of understanding, see Fig.35 , Fig.35 This is a schematic diagram of a notification order card message in an embodiment of the present application. Fig.35 The lock screen page of the second terminal is shown in (A). Among them, 3510 is used to indicate the order message notification of the order card message. When the customer service staff clicks the order message notification indicated by 3510, that is, the viewing operation for the order message notification is triggered, thereby displaying the following Fig.35The user session page shown in Figure (B) is shown in the figure. At this point, the customer service staff can directly view the order card message sent by the user.

[0450] Again, in the embodiment of the present application, a method for notifying the order card message is provided. Through the above method, the customer service staff can timely check and reply to the order card message based on the order message notification displayed on the terminal. This is conducive to improving the efficiency and timeliness of the customer service staff's reply to users.

[0451] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0452] In response to the list viewing operation, displaying a product list, wherein the product list includes P product components, each product component corresponds to a product card message, and P is an integer greater than or equal to 1;

[0453] In response to a selection operation on Q product components in the product list, the enterprise account of the second object is controlled to send Q product card messages to the personal account of the first object, where Q is an integer greater than or equal to 1 and less than or equal to Q.

[0454] In one or more embodiments, a method for supporting customer service personnel to send product card messages is introduced. As can be seen from the above embodiments, customer service personnel can also actively recommend products to users, that is, send product card messages to users, so that users can learn about product information through product card messages, and can view product details and add products to purchase by clicking on product card messages.

[0455] Specifically, for ease of understanding, see Fig.36 , Fig.36 This is another schematic diagram of sending a product card message in an embodiment of the present application. Fig.36 The user session page is shown in Figure (A). 3610 is used to indicate a function control. When the customer service staff clicks the function control indicated by 3610, the following is displayed: Fig.36 The page shown in Figure (B) is shown in Figure 36. Among them, 3620 is used to indicate the product control. When the customer service staff clicks the product control indicated by 3620, the list viewing operation is triggered. As a result, the following is displayed: Fig.36 In the page shown in Figure (C), 3630 is used to indicate a product list. The product list includes 4 product components, and P is equal to 4. Each product component corresponds to a product card message.

[0456] Based on this, it is assumed that the customer service staff clicks the product component indicated by 3640, that is, triggering the selection operation for the product component. At this time, Q is equal to 1. Therefore, the second terminal controls the corporate account of the second object (that is, the customer service staff) to send the product card message to the personal account of the first object (that is, "user A"). As a result, the display is as follows: Fig.36 The middle (D) figure shows a user session page, and 3650 is used to indicate a product card message sent by a customer service staff.

[0457] Secondly, in the embodiment of the present application, a method is provided to support customer service personnel to send product card messages. Through the above method, customer service personnel can actively push product card messages to users, so that users can more intuitively understand the relevant information of recommended products. This not only improves the communication efficiency between customer service personnel and users, but also increases the convenience and accuracy of product recommendations.

[0458] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0459] In response to the coupon selection operation, displaying at least one electronic coupon corresponding to the target store;

[0460] In response to the sending operation for the electronic coupon, the business account of the second object is controlled to send the electronic coupon for the target store to the personal account of the first object, so that the first instant messaging application displays the electronic coupon for the target store through the customer service session page.

[0461] In one or more embodiments, a method is introduced to support customer service personnel to send electronic coupons to users. As can be seen from the above embodiments, customer service personnel can also issue electronic coupons to users, so that users can use electronic coupons to deduct payment amounts when shopping at target stores.

[0462] Specifically, for ease of understanding, see Fig.37 , Fig.37 This is a schematic diagram of sending an electronic coupon in an embodiment of the present application. Fig.37 The user session page is shown in Figure (A). 3710 is used to indicate a function control. When the customer service staff clicks the function control indicated by 3710, the following is displayed: Fig.37 The page shown in Figure (B) is shown in Figure 3720. 3720 is used to indicate the discount control. When the customer service staff clicks the discount control indicated by 3720, the following is displayed: Fig.37 The page shown in the middle (C) figure, wherein 3730 is used to indicate a coupon list. The coupon list includes 4 electronic coupons.

[0463] Based on this, it is assumed that the customer service staff clicks the electronic coupon indicated by 3740, that is, triggering the coupon selection operation. Then, the second terminal controls the corporate account of the second object (i.e., the customer service staff) to send the electronic coupon to the personal account of the first object (i.e., "user A"), wherein the electronic coupon can be used in the target store. Thus, the display is as follows Fig.37 The middle (D) figure shows a user session page, 3750 is used to indicate the electronic coupon sent by the customer service staff.

[0464] Secondly, in the embodiment of the present application, a method is provided to support customer service personnel to send electronic coupons to users. Through the above method, customer service personnel can actively issue electronic coupons to users, thereby increasing the enthusiasm of users to consume and helping to improve the conversion rate of stores.

[0465] Optionally, in the above Fig.18 On the basis of one or more corresponding embodiments, another optional embodiment provided by the embodiment of the present application may further include:

[0466] In response to the session transfer operation, controlling the enterprise account of the second object to send a session transfer message to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0467] In the case that the enterprise account of the third object responds to the session transfer message, the enterprise account of the second object is controlled to send a message originating from the user session page to the enterprise account of the third object.

[0468] In one or more embodiments, a method for supporting customer service personnel changes is introduced. As can be seen from the aforementioned embodiments, customer service personnel can also transfer user sessions to other customer service personnel for subsequent processing. For example, customer service personnel A transfers the session of user A to customer service personnel B, based on which customer service personnel B will continue to communicate with user A instead of customer service personnel A. For user A, the process of changing customer service personnel is imperceptible. For customer service personnel B, the historical session messages between customer service personnel A and the user will be displayed, so that customer service personnel B can continue to provide services.

[0469] Specifically, for ease of understanding, see Fig.38 , Fig.38 This is a schematic diagram of replacing a customer service staff in an embodiment of the present application. Fig.38 The middle (A) figure shows a user conversation page between a customer service staff (eg, customer service staff A) and user A. When the customer service staff clicks the additional function control indicated by 3810, the following is displayed: Fig.38 The page shown in Figure (B) is shown in Figure 3820, where 3820 is used to indicate the session transfer control. When the customer service staff clicks the session transfer control indicated by 3820, the following is displayed: Fig.38In the page shown in the middle (C) figure, 3830 is used to indicate a personnel list. The personnel list includes 4 optional personnel information.

[0470] Based on this, it is assumed that the customer service staff clicks on the personnel information indicated by 3840, that is, triggering a session transfer operation. Then, the second terminal controls the corporate account of the second object (that is, the customer service staff) to send a session transfer message to the corporate account of the third object (that is, "Customer Service Zhang San"), where "Customer Service Zhang San" has used the corporate account to log in to the second instant messaging application. If "Customer Service Zhang San" agrees to continue the customer service, then respond to the session transfer message (for example, click "Confirm"). Then, the historical session messages between the customer service staff and User A are sent to the corporate account of "Customer Service Zhang San". As a result, "Customer Service Zhang San" can view the following information: Fig.38 The user session page shown in Figure (D) continues to communicate with "User A".

[0471] Secondly, in the embodiment of the present application, a method for supporting the change of customer service personnel is provided. Through the above method, it is convenient for customer service personnel to coordinate work, which is conducive to better handling user consultation issues, thereby improving the communication effect between customer service personnel and users.

[0472] The message processing device in this application is described in detail below. Fig.39 , Fig.39 Schematic diagram of an embodiment of a message processing device in an embodiment of the present application, the message processing device is applied to a first instant messaging application, the first instant messaging application has been logged in using the personal account of the first object, and the message processing device 390 includes:

[0473] Display module 3901, for displaying a store page of a target store in response to a page access operation initiated for the target store, wherein the store page includes at least one product display component, each product display component is used to provide product information;

[0474] The display module 3901 is further configured to display a product details page of the first product in response to a selection operation on the first product display component, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control;

[0475] The display module 3901 is further configured to display a product thumbnail component of the first product on the customer service session page in response to a selection operation on the first customer service control, wherein the product thumbnail component is configured to provide at least one of a product thumbnail image and product description information;

[0476] Control module 3902 is used to control the personal account of the first object to send a product card message of the first product to the corporate account of the second object in response to a selection operation on the product thumbnail component, so that the second instant messaging application displays the product card message through the user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

[0477] In an embodiment of the present application, a message processing device is provided. With the above device, when a user uses an instant messaging application to shop online, the product card message can be quickly sent to a customer service staff for consultation through a product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user's input content.

[0478] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0479] The display module 3901 is further configured to display a main page of the target store in response to a search operation initiated for the target store before displaying the store page of the target store in response to a page access operation initiated for the target store, wherein the main page includes a first viewing control;

[0480] The display module 3901 is specifically configured to trigger a page access operation initiated for a target store in response to a selection operation on the first viewing control, and display a store page of the target store.

[0481] In an embodiment of the present application, a message processing device is provided. With the above device, a user directly searches for the home page of a target store in a first instant messaging application, and enters the store page through the home page. Based on this, the user can enter the page of a certain store in a targeted manner, thereby improving the convenience of operation.

[0482] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0483] The display module 3901 is further configured to, in response to a page access operation initiated for a target store, display a live broadcast page for the target store before displaying the store page of the target store, wherein the live broadcast page includes a second viewing control;

[0484] The display module 3901 is specifically configured to trigger a page access operation initiated for a target store in response to a selection operation on the second viewing control, and display a store page of the target store.

[0485] In an embodiment of the present application, a message processing device is provided. With the above device, when the target store is live streaming, the user can also quickly enter the store page of the target store through the entrance provided by the live streaming page. This not only improves the convenience of operation, but also helps to improve the conversion rate of the store.

[0486] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application, the live broadcast page also includes a product recommendation component;

[0487] Display module 3901 is also used to display the live broadcast page for the target store, and in response to a selection operation on the product recommendation component, if the product recommendation component is used to provide product information of the first product, display the product details page of the first product.

[0488] In an embodiment of the present application, a message processing device is provided. With the above device, during the live broadcast of the target product, the product recommendation component corresponding to the product being introduced can be hung on the live broadcast page, thereby facilitating users to directly enter the product details page of the product through the live broadcast page. This not only improves the convenience of product selection, but also helps to improve the conversion rate of products.

[0489] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0490] Display module 3901 is also used to respond to a selection operation on a product thumbnail component, control the personal account of the first object to send a product card message of the first product to the corporate account of the second object, and then display the product card message of the first product on the customer service session page, wherein the product card message of the first product includes a store avatar of the target store, a store name of the target store, the product name of the first product, the product price of the first product, a product thumbnail of the first product, and at least one of the product label.

[0491] In an embodiment of the present application, a message processing device is provided. With the above device, a product card message can present information such as a store avatar, store name, product name, product price, product thumbnail, and product label, so that customer service personnel can intuitively understand the product information that the user wants to consult, thereby improving the communication efficiency between the user and the customer service personnel.

[0492] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0493] The display module 3901 is further used to display an order page in response to an order viewing operation, wherein the order page has at least one order display component, and each order display component is used to provide order information;

[0494] The display module 3901 is further used to display an order details page of a target product in response to a selection operation on a target order display component, wherein the target order display component is an order display component corresponding to the target product, and the order details page includes a customer service control;

[0495] The display module 3901 is further configured to display a customer service session page in response to a selection operation on the customer service control, wherein the customer service session page displays an order thumbnail component for a target product, and the order thumbnail component is configured to provide at least one of a product thumbnail image and order description information;

[0496] The control module 3902 is also used to control the personal account of the first object to send an order card message of the target product to the corporate account of the second object in response to a selection operation on the order thumbnail component, so that the second instant messaging application displays the order card message through the user session page.

[0497] In an embodiment of the present application, a message processing device is provided. With the above device, when a user uses an instant messaging application to shop online, the order card message can be quickly sent to the customer service staff for consultation through the order thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user's input content.

[0498] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0499] The display module 3901 is further configured to display a live broadcast page for a target store before displaying an order page in response to an order viewing operation, wherein the live broadcast page includes a second viewing control;

[0500] Display module 3901, specifically configured to display a store page of a target store in response to a selection operation on a second viewing control, wherein the store page includes a first order control;

[0501] In response to a selection operation on the first order control, an order viewing operation is triggered and an order page is displayed.

[0502] In an embodiment of the present application, a message processing device is provided. With the above device, a user can directly enter an order page through the live broadcast page provided by the first instant messaging application, thereby improving the convenience of operation.

[0503] Optionally, in the above Fig.39On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0504] The display module 3901 is further configured to display, in response to the order viewing operation, an account setting page corresponding to the personal account of the first object before displaying the order page, wherein the account setting page includes a second order control;

[0505] Display module 3901 is specifically used to trigger an order viewing operation and display an order page in response to a selection operation on the second order control.

[0506] In an embodiment of the present application, a message processing device is provided. With the above device, a user can view orders through an account setting page provided by a first instant messaging application, thereby increasing the flexibility of operation.

[0507] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0508] Display module 3901 is also used to respond to a selection operation on the order thumbnail component, control the personal account of the first object to send an order card message of the target product to the corporate account of the second object, and then display the order card message of the target product on the customer service session page, wherein the order card message of the target product includes at least one of the product name of the target product, the product quantity of the target product, the order status, the payment amount and the order mark.

[0509] In an embodiment of the present application, a message processing device is provided. With the above device, the order card message can present information such as product name, product quantity, order status, payment amount, product thumbnail and order mark, so that the customer service staff can intuitively understand the order information that the user wants to consult, thereby improving the communication efficiency between the user and the customer service staff.

[0510] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application,

[0511] The display module 3901 is further used to display an account setting page corresponding to the personal account of the first object, wherein the account setting page includes a privacy setting control;

[0512] The display module 3901 is further configured to display an avatar switching control in response to a selection operation on the privacy setting control;

[0513] The display module 3901 is further configured to display a first avatar corresponding to the first object on the customer service session page when the avatar switching control is switched to an activated state, wherein the first avatar is an avatar of a personal account bound to the first object;

[0514] The display module 3901 is further configured to display a second avatar corresponding to the first object on the customer service session page when the avatar switching control is switched to an inactive state, wherein the second avatar is a general avatar.

[0515] In an embodiment of the present application, a message processing device is provided. With the above device, a user can choose to hide the avatar corresponding to the account when communicating with a customer service staff, thereby better protecting the user's privacy.

[0516] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application, the product details page of the first product further includes a first storage control;

[0517] The display module 3901 is further configured to display a product detail page of the first product in response to a selection operation on the first product display component, and then display a product thumbnail of the first product in a storage area provided on the product detail page of the first product in response to a selection operation on the first storage control;

[0518] The display module 3901 is further configured to display a product details page of the second product in response to a selection operation on the second product display component, wherein the second product display component is a product display component corresponding to the second product, and the product details page of the second product includes a second customer service control and a second storage control;

[0519] The display module 3901 is further configured to display a product thumbnail of the first product and a product thumbnail of the second product in a storage area provided on a product details page of the second product in response to a selection operation on the second storage control;

[0520] The display module 3901 is further configured to display a product comparison thumbnail component on the customer service session page in response to a selection operation on the second customer service control, wherein the product comparison thumbnail component is configured to provide a product thumbnail image of the first product and a product thumbnail image of the second product included in the storage area;

[0521] The control module 3902 is further used to control the personal account of the first object to send a product comparison message to the corporate account of the second object in response to a selection operation on the product comparison thumbnail component, so that the second instant messaging application displays the product comparison message through the user session page.

[0522] In an embodiment of the present application, a message processing device is provided. With the above device, a user can add information of several products to the same message according to actual needs, thereby generating a product comparison message. Based on this, the user directly sends a product comparison message to the customer service staff, which makes it easier for the user to ask about the differences between different products, thereby improving the communication efficiency between the user and the customer service staff.

[0523] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0524] The display module 3901 is further configured to display a product details page of the first product in response to a selection operation on the first product display component, and then display a product purchase page of the first product in response to a selection operation on the add-to-cart control, wherein the product purchase page includes K specification controls and a third customer service control, where K is an integer greater than or equal to 1;

[0525] The display module 3901 is further configured to, when at least one specification control is selected, display a specification thumbnail component of the first product on the customer service session page in response to a selection operation on a third customer service control, wherein the specification thumbnail component is configured to provide at least one of a product thumbnail image and product specification information;

[0526] The control module 3902 is also used to control the personal account of the first object to send the product specification message of the first product to the corporate account of the second object in response to the selection operation on the specification thumbnail component, so that the second instant messaging application displays the product specification message through the user session page.

[0527] In an embodiment of the present application, a message processing device is provided. With the above device, a user can also send a product specification message to a customer service staff, and the product specification message includes product specification information. This facilitates the user to consult product information with specified specification parameters, thereby improving the communication efficiency between the user and the customer service staff.

[0528] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application, the product details page of the first product further includes an add-to-cart control;

[0529] The display module 3901 is further configured to, after displaying a product details page of the first product in response to a selection operation on the first product display component, display a product purchase page of the first product in response to a selection operation on the add-to-cart control, wherein the product purchase page includes T out-of-stock specification controls and a third customer service control, each out-of-stock specification control corresponds to a specification that is out of stock, and T is an integer greater than or equal to 1;

[0530] The display module 3901 is further configured to, when at least one out-of-stock specification control is selected, display a replenishment thumbnail component of the first product on the customer service session page in response to a selection operation on a third customer service control, wherein the replenishment thumbnail component is configured to provide at least one of a product thumbnail image and product specification information;

[0531] The control module 3902 is also used to control the personal account of the first object to send a product out-of-stock message of the first product to the corporate account of the second object in response to a selection operation on the replenishment thumbnail component, so that the second instant messaging application displays the product out-of-stock message through the user session page.

[0532] In an embodiment of the present application, a message processing device is provided. With the above device, a user can also send a product out-of-stock message to a customer service staff, thereby facilitating the user to inquire about the product information of the out-of-stock product, thereby improving the communication efficiency between the user and the customer service staff.

[0533] Optionally, in the above Fig.39 On the basis of the corresponding embodiment, in another embodiment of the message processing device 390 provided in the embodiment of the present application, the message processing device 390 further includes a binding module 3903;

[0534] The display module 3901 is further used to display an electronic coupon for the target store on the customer service session page, wherein the electronic coupon is sent by the second object through the second instant messaging application;

[0535] A binding module 3903, configured to bind the electronic coupon to the personal account corresponding to the first object in response to a claiming operation on the electronic coupon;

[0536] The display module 3901 is further used to display the original amount of the first commodity on the order confirmation page of the first commodity;

[0537] The display module 3901 is further configured to display a target amount of the first commodity on the order confirmation page of the first commodity in response to a use operation of the electronic coupon, wherein the target amount is less than the original amount.

[0538] In an embodiment of the present application, a message processing device is provided. With the above device, users can also use electronic coupons to deduct the amount when purchasing goods. For full-reduction coupons, the activity costs of the store can be reasonably controlled. For discount coupons, it is beneficial to increase the overall sales of the store. For random coupons, the fun of the activity can be increased. It can be seen that the use of electronic coupons can increase the enthusiasm of users to consume and help improve the conversion rate of the store.

[0539] The message processing device in this application is described in detail below. Fig.40 , Fig.40 This is another embodiment schematic diagram of a message processing device in an embodiment of the present application. The message processing device is applied to a second instant messaging application. The second instant messaging application has been logged in using the enterprise account of the second object. The message processing device 400 includes:

[0540] A receiving module 4001 is used to receive a product card message of a first product sent by a personal account of a first subject, wherein the product card message of the first product is sent through a product thumbnail component displayed on a customer service session page provided by a first instant messaging application, and the product thumbnail component is used to provide at least one of a product thumbnail image and product description information, and the first subject has logged in to the first instant messaging application using a personal account;

[0541] The display module 4002 is used to display the product card message of the first product on the user session page.

[0542] In an embodiment of the present application, a message processing device is provided. With the above device, when a user uses an instant messaging application to shop online, the product card message can be quickly sent to a customer service staff for consultation through a product thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user's input content.

[0543] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application, the message processing device 400 further includes a control module 4003;

[0544] Control module 4003 is used to control the corporate account of the second object to send a reply message to the personal account of the first object in response to a reply operation to the product card message after displaying the product card message of the first product on the user conversation page, so that the first instant messaging application displays the reply message to the product card message through the customer service conversation page.

[0545] In an embodiment of the present application, a message processing device is provided. By using the above device, the second instant messaging application side realizes the ability to reply to the product card message, so that the customer service staff can reply to the user's inquiry about the product in a targeted manner, thereby improving the communication efficiency between the customer service staff and the user.

[0546] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0547] The control module 4003 is further configured to, after displaying the product card message of the first product on the user session page, control the enterprise account of the second object to send the product card message to the enterprise account of the third object in response to a forwarding operation on the product card message, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0548] The display module 4002 is further configured to display a commodity card message on a first conversation page, wherein the first conversation page is a page for the second object to have a conversation with the third object.

[0549] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to forward product card messages is realized on the second instant messaging application side, so that customer service personnel can forward product card messages to other customer service personnel for communication. In this way, the convenience of message transmission can be improved, thereby improving the communication efficiency between customer service personnel.

[0550] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0551] The display module 4002 is further configured to cancel display of the product card message on the first conversation page in response to a withdrawal operation on the product card message after the product card message is displayed on the first conversation page.

[0552] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to withdraw a product card message is realized on the second instant messaging application side, thereby avoiding communication obstruction caused by wrongly sending a product card message, thereby facilitating communication efficiency between customer service personnel.

[0553] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0554] The control module 4003 is further used to add the product card message to the favorites list in response to a favorite operation on the product card message after displaying the product card message of the first product on the user session page, wherein the favorites list has a binding relationship with the corporate account of the second object.

[0555] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can retain the commodity card message sent by the user, thereby avoiding information loss, and facilitating the customer service personnel to view and process the commodity card message.

[0556] Optionally, in the above Fig.40On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0557] The display module 4002 is further configured to cancel display of the product card message on the user session page in response to a delete operation on the product card message after displaying the product card message of the first product on the user session page.

[0558] In an embodiment of the present application, a message processing device is provided. With the above device, the second instant messaging application side realizes the ability to delete the product card message, so that the customer service staff can clean up the local messages in time, release the mobile phone memory, and avoid the terminal freezing.

[0559] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0560] The display module 4002 is further configured to display the M messages in a selected state in response to a selection operation on the M messages, wherein the M messages include at least one commodity card message, and M is an integer greater than or equal to 1;

[0561] The control module 4003 is further configured to control the enterprise account of the second object to send M messages to the enterprise account of the third object in response to the forwarding operation on the M messages in the selected state, wherein the third object has logged in to the second instant messaging application using the enterprise account;

[0562] The display module 4002 is further configured to display M messages on a first conversation page, wherein the first conversation page is a page for a conversation between the second object and the third object;

[0563] The control module 4003 is further configured to, in response to a collection operation on the M messages in the selected state, merge the M messages into one collection item and add the item to a collection list, wherein the collection list is bound to the enterprise account of the second object;

[0564] The display module 4002 is further configured to cancel the display of the M messages on the user session page in response to a deletion operation of the M messages in the selected state.

[0565] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can select multiple messages including product card messages and forward, collect or delete these messages at the same time. This can avoid processing messages one by one, thereby improving message processing efficiency.

[0566] Optionally, in the above Fig.40On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0567] The display module 4002 is also used to respond to the pinning operation on at least one product card message and display the pinned message corresponding to each product card message in at least one product card message on the second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has used a corporate account to log in to the second instant messaging application.

[0568] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to pin a product card message to the top is realized on the second instant messaging application side. Thus, the message viewing efficiency can be improved, and a product card message can be quickly located, thereby saving message query time.

[0569] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0570] The display module 4002 is also used to display a product message notification for a product card message;

[0571] The display module 4002 is specifically configured to display a product card message of the first product on the user session page in response to a viewing operation on the product message notification.

[0572] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can timely check and reply to product card messages based on the product card messages displayed on the terminal. This is conducive to improving the efficiency and timeliness of customer service personnel's reply to users.

[0573] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0574] The receiving module 4001 is further configured to receive an order card message of a target product sent by a personal account of the first subject, wherein the order card message of the target product is sent via an order thumbnail component displayed on a customer service session page provided by the first instant messaging application, and the order thumbnail component is configured to provide at least one of a product thumbnail image and order description information;

[0575] The display module 4002 is also used to display the order card message of the target product on the user session page.

[0576] In an embodiment of the present application, a message processing device is provided. With the above device, when a user uses an instant messaging application to shop online, the order card message can be quickly sent to the customer service staff for consultation through the order thumbnail component. This not only improves the flexibility of communication between the user and the customer service staff, but also improves the efficiency of the user's input content.

[0577] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0578] Control module 4003 is also used to control the corporate account of the second object to send a reply message to the personal account of the first object after displaying the order card message of the target product on the user session page, in response to a reply operation to the order card message, so that the first instant messaging application displays the reply message to the order card message through the customer service session page.

[0579] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to reply to order card messages is realized on the second instant messaging application side, so that customer service personnel can reply to user inquiries about orders in a targeted manner, thereby improving the communication efficiency between customer service personnel and users.

[0580] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0581] The control module 4003 is further configured to, after displaying the order card message of the target product on the user session page, control the enterprise account of the second object to send the order card message to the enterprise account of the third object in response to a forwarding operation on the order card message, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0582] The display module 4002 is further used to display the order card message on the first conversation page, wherein the first conversation page is a page for the second object to have a conversation with the third object.

[0583] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to forward order card messages is realized on the second instant messaging application side, so that customer service personnel can forward order card messages to other customer service personnel for communication. In this way, the convenience of message transmission can be improved, thereby improving the communication efficiency between customer service personnel.

[0584] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0585] The display module 4002 is also used to cancel the display of the order card message on the first session page in response to a withdrawal operation on the order card message after the order card message is displayed on the first session page.

[0586] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to withdraw the order card message is realized on the second instant messaging application side, thereby avoiding communication obstruction caused by the wrong order card message, thereby facilitating communication efficiency between customer service personnel.

[0587] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0588] The display module 4002 is also used to cancel the display of the order card message on the user session page in response to a delete operation on the order card message after the order card message of the target product is displayed on the user session page.

[0589] In an embodiment of the present application, a message processing device is provided. With the above device, the ability to delete order card messages is realized on the second instant messaging application side, so that customer service personnel can clean up local messages in time, free up mobile phone memory, and avoid terminal freezes.

[0590] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0591] The display module 4002 is further configured to display N messages in a selected state in response to a selection operation on N order card messages, wherein the N messages include at least one order card message, and N is an integer greater than or equal to 1;

[0592] The control module 4003 is further configured to, in response to a forwarding operation on the N messages in the selected state, control the enterprise account of the second object to send the N messages to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0593] The display module 4002 is further used to display N messages on a first conversation page, wherein the first conversation page is a page for the conversation between the second object and the third object;

[0594] Display module 4002 is also used to cancel the display of N order card messages on the user session page in response to a delete operation on the N messages in the selected state.

[0595] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can select multiple messages including order card messages, and forward, collect or delete these messages at the same time. This can avoid processing messages one by one, thereby improving message processing efficiency.

[0596] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0597] The display module 4002 is also used to respond to the pinning operation on at least one order card message and display the pinned message corresponding to each order card message in at least one order card message on the second conversation page, wherein the second conversation page is a user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has used a corporate account to log in to the second instant messaging application.

[0598] In an embodiment of the present application, a message processing device is provided. By using the above device, the ability to pin order card messages to the top is realized on the second instant messaging application side. As a result, the message viewing efficiency can be improved, and a certain order card message can be quickly located, thereby saving message query time.

[0599] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0600] The display module 4002 is further configured to display an order message notification for the order card message after receiving the order card message of the target product sent by the personal account of the first subject;

[0601] The display module 4002 is specifically configured to display an order card message of a target product on a user session page in response to a viewing operation on an order message notification.

[0602] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can timely check and reply to order card messages based on the order message notification displayed on the terminal. This is conducive to improving the efficiency and timeliness of customer service personnel's reply to users.

[0603] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0604] The display module 4002 is further used to display a product list in response to a list viewing operation, wherein the product list includes P product components, each product component corresponds to a product card message, and P is an integer greater than or equal to 1;

[0605] The control module 4003 is also used to control the corporate account of the second object to send Q product card messages to the personal account of the first object in response to the selection operation of Q product components in the product list, where Q is an integer greater than or equal to 1 and less than or equal to Q.

[0606] In an embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can actively push product card messages to users, so that users can more intuitively understand the relevant information of recommended products. This not only improves the communication efficiency between customer service personnel and users, but also increases the convenience and accuracy of product recommendations.

[0607] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0608] The display module 4002 is further used to display at least one electronic coupon corresponding to the target store in response to the coupon selection operation;

[0609] The control module 4003 is also used to control the second object's corporate account to send the electronic coupon for the target store to the first object's personal account in response to the sending operation for the electronic coupon, so that the first instant messaging application displays the electronic coupon for the target store through the customer service session page.

[0610] In the embodiment of the present application, a message processing device is provided. With the above device, customer service personnel can actively issue electronic coupons to users, thereby increasing the user's enthusiasm for consumption and helping to improve the conversion rate of the store.

[0611] Optionally, in the above Fig.40 On the basis of the corresponding embodiment, in another embodiment of the message processing device 400 provided in the embodiment of the present application,

[0612] The control module 4003 is further configured to control the enterprise account of the second object to send a session transfer message to the enterprise account of the third object in response to the session transfer operation, wherein the third object has logged into the second instant messaging application using the enterprise account;

[0613] The control module 4003 is further used to control the enterprise account of the second object to send a message from the user session page to the enterprise account of the third object when the enterprise account of the third object responds to the session transfer message.

[0614] In the embodiment of the present application, a message processing device is provided. The above device is used to facilitate work coordination between customer service personnel, which is conducive to better handling of user consultation issues, thereby improving the communication effect between customer service personnel and users.

[0615] The present application also provides a terminal, such as Fig.41 For the sake of convenience, only the parts related to the embodiments of the present application are shown. For specific technical details not disclosed, please refer to the method part of the embodiments of the present application. In the embodiments of the present application, the terminal is taken as an example for explanation:

[0616] Fig.41 FIG. 1 is a block diagram showing a partial structure of a mobile phone related to a terminal provided in an embodiment of the present application. Fig.41 The mobile phone includes: a radio frequency (RF) circuit 4110, a memory 4120, an input unit 4130, a display unit 4140, a sensor 4150, an audio circuit 4160, a wireless fidelity (WiFi) module 4170, a processor 4180, and a power supply 4190. Those skilled in the art will appreciate that Fig.41 The mobile phone structure shown in the figure does not constitute a limitation on the mobile phone, and may include more or fewer components than shown in the figure, or combine certain components, or arrange the components differently.

[0617] Combine the following Fig.41 A detailed introduction to the various components of the mobile phone:

[0618] The RF circuit 4110 can be used for receiving and sending signals during the process of sending and receiving information or making calls. In particular, after receiving the downlink information of the base station, it is sent to the processor 4180 for processing; in addition, the designed uplink data is sent to the base station. Generally, the RF circuit 4110 includes but is not limited to an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier (LNA), a duplexer, etc. In addition, the RF circuit 4110 can also communicate with the network and other devices through wireless communication. The above-mentioned wireless communication can use any communication standard or protocol, including but not limited to the global system of mobile communication (GSM), general packet radio service (GPRS), code division multiple access (CDMA), wideband code division multiple access (WCDMA), long term evolution (LTE), email, short messaging service (SMS), etc.

[0619] The memory 4120 can be used to store software programs and modules. The processor 4180 executes various functional applications and data processing of the mobile phone by running the software programs and modules stored in the memory 4120. The memory 4120 can mainly include a program storage area and a data storage area, wherein the program storage area can store an operating system, an application required for at least one function (such as a sound playback function, an image playback function, etc.), etc.; the data storage area can store data created according to the use of the mobile phone (such as audio data, a phone book, etc.), etc. In addition, the memory 4120 can include a high-speed random access memory, and can also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other volatile solid-state storage devices.

[0620] The input unit 4130 can be used to receive input digital or character information, and to generate key signal input related to the user settings and function control of the mobile phone. Specifically, the input unit 4130 may include a touch panel 4131 and other input devices 4132. The touch panel 4131, also known as a touch screen, can collect the user's touch operation on or near it (such as the user's operation on the touch panel 4131 or near the touch panel 4131 using any suitable object or accessory such as a finger, stylus, etc.), and drive the corresponding connection device according to a pre-set program. Optionally, the touch panel 4131 may include two parts: a touch detection device and a touch controller. Among them, the touch detection device detects the user's touch orientation, detects the signal brought by the touch operation, and transmits the signal to the touch controller; the touch controller receives the touch information from the touch detection device, converts it into contact coordinates, and then sends it to the processor 4180, and can receive and execute commands sent by the processor 4180. In addition, the touch panel 4131 can be implemented in various types such as resistive, capacitive, infrared, and surface acoustic waves. In addition to the touch panel 4131, the input unit 4130 may also include other input devices 4132. Specifically, the other input devices 4132 may include but are not limited to one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a mouse, a joystick, etc.

[0621] The display unit 4140 can be used to display information input by the user or information provided to the user and various menus of the mobile phone. The display unit 4140 may include a display panel 4141. Optionally, the display panel 4141 may be configured in the form of a liquid crystal display (LCD), an organic light-emitting diode (OLED), etc. Further, the touch panel 4131 may cover the display panel 4141. When the touch panel 4131 detects a touch operation on or near it, it is transmitted to the processor 4180 to determine the type of touch event. Subsequently, the processor 4180 provides a corresponding visual output on the display panel 4141 according to the type of touch event. Although in Fig.41 In the embodiment, the touch panel 4131 and the display panel 4141 are used as two independent components to realize the input and output functions of the mobile phone, but in some embodiments, the touch panel 4131 and the display panel 4141 can be integrated to realize the input and output functions of the mobile phone.

[0622] The mobile phone may also include at least one sensor 4150, such as a light sensor, a motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 4141 according to the brightness of the ambient light, and the proximity sensor may turn off the display panel 4141 and / or the backlight when the mobile phone is moved to the ear. As a type of motion sensor, the accelerometer sensor can detect the magnitude of acceleration in all directions (generally three axes), and can detect the magnitude and direction of gravity when stationary. It can be used for applications that identify the posture of the mobile phone (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer, tapping), etc.; as for other sensors that can be configured in the mobile phone, such as gyroscopes, barometers, hygrometers, thermometers, infrared sensors, etc., they will not be repeated here.

[0623] The audio circuit 4160, the speaker 4161, and the microphone 4162 can provide an audio interface between the user and the mobile phone. The audio circuit 4160 can transmit the electrical signal converted from the received audio data to the speaker 4161, which is converted into a sound signal for output; on the other hand, the microphone 4162 converts the collected sound signal into an electrical signal, which is received by the audio circuit 4160 and converted into audio data, and then the audio data is output to the processor 4180 for processing, and then sent to another mobile phone through the RF circuit 4110, or the audio data is output to the memory 4120 for further processing.

[0624] WiFi is a short-range wireless transmission technology. The mobile phone can help users send and receive emails, browse web pages and access streaming media through the WiFi module 4170. It provides users with wireless broadband Internet access. Fig.41 A WiFi module 4170 is shown, but it is understandable that it is not an essential component of the mobile phone and can be omitted as needed without changing the essence of the invention.

[0625] The processor 4180 is the control center of the mobile phone. It uses various interfaces and lines to connect various parts of the entire mobile phone. It executes various functions of the mobile phone and processes data by running or executing software programs and / or modules stored in the memory 4120 and calling data stored in the memory 4120. Optionally, the processor 4180 may include one or more processing units; optionally, the processor 4180 may integrate an application processor and a modem processor, wherein the application processor mainly processes the operating system, user interface, and application programs, and the modem processor mainly processes wireless communications. It is understandable that the above-mentioned modem processor may not be integrated into the processor 4180.

[0626] The mobile phone also includes a power supply 4190 (such as a battery) for supplying power to various components. Optionally, the power supply can be logically connected to the processor 4180 through a power management system, thereby managing functions such as charging, discharging, and power consumption management through the power management system.

[0627] Although not shown, the mobile phone may also include a camera, a Bluetooth module, etc., which will not be described in detail here.

[0628] The steps performed by the terminal in the above embodiment can be based on the Fig.41 The terminal structure shown.

[0629] A computer device is also provided in an embodiment of the present application, including a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of the methods described in the above embodiments are implemented.

[0630] A computer-readable storage medium is also provided in an embodiment of the present application, on which a computer program is stored. When the computer program is executed by a processor, the steps of the methods described in the above embodiments are implemented.

[0631] A computer program product is also provided in an embodiment of the present application, including a computer program, which, when executed by a processor, implements the steps of the methods described in the above embodiments.

[0632] It can be understood that in the specific implementation of this application, related data such as user information and user purchase information are involved. When the above embodiments of this application are applied to specific products or technologies, user permission or consent is required, and the collection, use and processing of relevant data need to comply with relevant laws, regulations and standards of relevant countries and regions.

[0633] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0634] In the several embodiments provided in the present application, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, which can be electrical, mechanical or other forms.

[0635] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0636] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0637] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application is essentially or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions for a computer device (which can be a server or terminal device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), disk or optical disk and other media that can store computer programs.

[0638] As described above, the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A message processing method, characterized in that: The method is applied to a first instant messaging application, the first instant messaging application has been logged in using a personal account of a first subject, and the method includes: In response to a page access operation initiated for a target store, displaying a store page of the target store, wherein the store page includes at least one product display component, each product display component being used to provide product information; In response to a selection operation on a first product display component, a product details page of the first product is displayed, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control; In response to a selection operation on the first customer service control, displaying a product thumbnail component of the first product on a customer service session page, wherein the product thumbnail component is used to provide at least one of a product thumbnail image and product description information; In response to a selection operation on the product thumbnail component, the personal account of the first object is controlled to send a product card message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product card message through a user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

2. The method according to claim 1, characterized in that In response to the page access operation initiated for the target store, before displaying the store page of the target store, the method further includes: In response to a search operation initiated for the target store, displaying a main page of the target store, wherein the main page includes a first viewing control; The step of displaying a store page of the target store in response to a page access operation initiated for the target store includes: In response to a selection operation on the first viewing control, a page access operation initiated on the target store is triggered, and a store page of the target store is displayed.

3. The method according to claim 1, characterized in that In response to the page access operation initiated for the target store, before displaying the store page of the target store, the method further includes: Displaying a live broadcast page for the target store, wherein the live broadcast page includes a second viewing control; The step of displaying a store page of the target store in response to a page access operation initiated for the target store includes: In response to a selection operation on the second viewing control, a page access operation initiated on the target store is triggered, and a store page of the target store is displayed.

4. The method according to claim 3, characterized in that The live broadcast page also includes a product recommendation component; After displaying the live broadcast page for the target store, the method further includes: In response to a selection operation on the product recommendation component, if the product recommendation component is used to provide product information of the first product, a product details page of the first product is displayed.

5. The method according to claim 1, characterized in that After the personal account of the first object is controlled to send a product card message of the first product to the corporate account of the second object in response to the selection operation on the product thumbnail component, the method further includes: A product card message of the first product is displayed on the customer service conversation page, wherein the product card message of the first product includes a store avatar of the target store, a store name of the target store, a product name of the first product, a product price of the first product, a product thumbnail of the first product, and at least one of a product label.

6. The method according to claim 1, characterized in that The method further comprises: In response to the order viewing operation, an order page is displayed, wherein the order page has at least one order display component, and each order display component is used to provide order information; In response to a selection operation on a target order display component, an order details page of a target product is displayed, wherein the target order display component is an order display component corresponding to the target product, and the order details page includes a customer service control; In response to a selection operation on the customer service control, displaying the customer service session page, wherein the customer service session page displays an order thumbnail component for the target product, the order thumbnail component being used to provide at least one of a product thumbnail image and order description information; In response to a selection operation on the order thumbnail component, the personal account of the first object is controlled to send an order card message of the target product to the corporate account of the second object, so that the second instant messaging application displays the order card message through a user session page.

7. The method according to claim 6, characterized in that In response to the order viewing operation, before displaying the order page, the method further includes: Displaying a live broadcast page for the target store, wherein the live broadcast page includes a second viewing control; In response to the order viewing operation, displaying the order page includes: In response to a selection operation on the second viewing control, displaying a store page of the target store, wherein the store page includes a first order control; In response to a selection operation on the first order control, the order viewing operation is triggered and the order page is displayed.

8. The method according to claim 6, characterized in that In response to the order viewing operation, before displaying the order page, the method further includes: Displaying an account setting page corresponding to the personal account of the first object, wherein the account setting page includes a second order control; In response to the order viewing operation, displaying the order page includes: In response to a selection operation on the second order control, the order viewing operation is triggered and the order page is displayed.

9. The method according to claim 6, characterized in that After the personal account of the first object is controlled to send an order card message of the target product to the corporate account of the second object in response to the selection operation on the order thumbnail component, the method further includes: An order card message of the target product is displayed on the customer service conversation page, wherein the order card message of the target product includes at least one of the product name of the target product, the product quantity of the target product, the order status, the payment amount and the order mark.

10. The method according to any one of claims 1 to 9, characterized in that The method further comprises: Displaying an account settings page corresponding to the personal account of the first object, wherein the account settings page includes a privacy settings control; In response to a selection operation on the privacy setting control, displaying an avatar switching control; When the avatar switching control is switched to an activated state, a first avatar corresponding to the first object is displayed on the customer service session page, wherein the first avatar is an avatar of a personal account bound to the first object; When the avatar switching control is switched to an inactive state, a second avatar corresponding to the first object is displayed on the customer service session page, wherein the second avatar is a universal avatar.

11. The method according to any one of claims 1 to 9, characterized in that The product details page of the first product also includes a first storage control; After displaying the product details page of the first product in response to the selection operation on the first product display component, the method further includes: In response to a selection operation on the first storage control, displaying a product thumbnail of the first product in a storage area provided on a product details page of the first product; The method further comprises: In response to a selection operation on a second product display component, a product details page of the second product is displayed, wherein the second product display component is a product display component corresponding to the second product, and the product details page of the second product includes a second customer service control and a second storage control; In response to a selection operation on the second storage control, displaying a product thumbnail of the first product and a product thumbnail of the second product in the storage area provided on the product details page of the second product; In response to a selection operation on the second customer service control, displaying a product comparison thumbnail component on the customer service session page, wherein the product comparison thumbnail component is used to provide a product thumbnail image of the first product and a product thumbnail image of the second product included in the storage area; In response to a selection operation on the product comparison thumbnail component, the personal account of the first object is controlled to send a product comparison message to the corporate account of the second object, so that the second instant messaging application displays the product comparison message through a user session page.

12. The method according to any one of claims 1 to 9, characterized in that The product details page of the first product also includes an add-to-cart control; After displaying the product details page of the first product in response to the selection operation on the first product display component, the method further includes: In response to a selection operation on the add-to-cart control, displaying a product purchase page for the first product, wherein the product purchase page includes K specification controls and a third customer service control, where K is an integer greater than or equal to 1; When at least one specification control is selected, in response to a selection operation on the third customer service control, a specification thumbnail component of the first product is displayed on the customer service session page, wherein the specification thumbnail component is used to provide at least one of a product thumbnail image and product specification information; In response to a selection operation on the specification thumbnail component, the personal account of the first object is controlled to send a product specification message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product specification message through the user session page.

13. The method according to any one of claims 1 to 9, characterized in that The product details page of the first product also includes an add-to-cart control; After displaying the product details page of the first product in response to the selection operation on the first product display component, the method further includes: In response to a selection operation on the add-to-cart control, displaying a product purchase page for the first product, wherein the product purchase page includes T out-of-stock specification controls and a third customer service control, each out-of-stock specification control corresponds to a specification that is out of stock, and T is an integer greater than or equal to 1; When at least one out-of-stock specification control is selected, in response to a selection operation on the third customer service control, a replenishment thumbnail component of the first product is displayed on the customer service session page, wherein the replenishment thumbnail component is used to provide at least one of a product thumbnail image and product specification information; In response to a selection operation on the replenishment thumbnail component, the personal account of the first object is controlled to send a product out-of-stock message of the first product to the corporate account of the second object, so that the second instant messaging application displays the product out-of-stock message through the user session page.

14. The method according to any one of claims 1 to 9, characterized in that The method further comprises: Displaying an electronic coupon for the target store on the customer service session page, wherein the electronic coupon is sent by the second object via the second instant messaging application; In response to a claiming operation for the electronic coupon, binding the electronic coupon to a personal account corresponding to the first object; The method further comprises: Displaying the original amount of the first commodity on the order confirmation page of the first commodity; In response to the use operation of the electronic coupon, a target amount of the first commodity is displayed on an order confirmation page of the first commodity, wherein the target amount is less than the original amount.

15. A message processing method, characterized in that: The method is applied to a second instant messaging application, the second instant messaging application has been logged in using the enterprise account of the second object, and the method includes: receiving a product card message of a first product sent by a personal account of a first subject, wherein the product card message of the first product is sent by a product thumbnail component displayed on a customer service session page provided by a first instant messaging application, the product thumbnail component being used to provide at least one of a product thumbnail image and product description information, and the first subject has logged in to the first instant messaging application using a personal account; A product card message of the first product is displayed on the user session page.

16. The method according to claim 15, characterized in that The method further comprises: In response to a pinning operation on at least one product card message, a pinned message corresponding to each of the at least one product card message is displayed on a second conversation page, wherein the second conversation page is the user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has logged in to the second instant messaging application using a corporate account.

17. The method according to claim 15, characterized in that The method further comprises: Receiving an order card message of a target product sent by the personal account of the first object, wherein the order card message of the target product is sent through an order thumbnail component displayed on a customer service session page provided by the first instant messaging application, and the order thumbnail component is used to provide at least one of a product thumbnail image and order description information; An order card message of the target product is displayed on the user session page.

18. The method according to claim 17, characterized in that The method further comprises: In response to a pinning operation on at least one order card message, a pinned message corresponding to each of the at least one order card message is displayed on a second conversation page, wherein the second conversation page is the user conversation page, or the second conversation page is a page for the second object to conduct a conversation with at least one object, and each of the at least one object has logged in to the second instant messaging application using a corporate account.

19. The method according to any one of claims 15 to 18, characterized in that The method further comprises: In response to the list viewing operation, displaying a product list, wherein the product list includes P product components, each product component corresponds to a product card message, and P is an integer greater than or equal to 1; In response to a selection operation on Q product components in the product list, the corporate account of the second object is controlled to send Q product card messages to the personal account of the first object, where Q is an integer greater than or equal to 1 and less than or equal to Q.

20. The method according to any one of claims 15 to 18, characterized in that The method further comprises: In response to the coupon selection operation, displaying at least one electronic coupon corresponding to the target store; In response to the sending operation for the electronic coupon, the corporate account of the second object is controlled to send the electronic coupon for the target store to the personal account of the first object, so that the first instant messaging application displays the electronic coupon for the target store through the customer service session page.

21. The method according to any one of claims 15 to 18, characterized in that The method further comprises: In response to the session transfer operation, controlling the enterprise account of the second object to send a session transfer message to the enterprise account of the third object, wherein the third object has logged into the second instant messaging application using the enterprise account; In a case where the enterprise account of the third object responds to the session transfer message, the enterprise account of the second object is controlled to send a message originating from the user session page to the enterprise account of the third object.

22. A message processing device, characterized in that: The message processing device is applied to a first instant messaging application, the first instant messaging application has been logged in using a personal account of a first subject, and the message processing device includes: A display module, configured to display a store page of a target store in response to a page access operation initiated for the target store, wherein the store page includes at least one product display component, each product display component being configured to provide product information; The display module is further configured to display a product details page of the first product in response to a selection operation on the first product display component, wherein the first product display component is a product display component corresponding to the first product, and the product details page of the first product includes a first customer service control; The display module is further configured to display a product thumbnail component of the first product on the customer service session page in response to a selection operation on the first customer service control, wherein the product thumbnail component is configured to provide at least one of a product thumbnail image and product description information; A control module is used to control the personal account of the first object to send a product card message of the first product to the corporate account of the second object in response to a selection operation on the product thumbnail component, so that the second instant messaging application displays the product card message through a user session page, wherein the second object has logged in to the second instant messaging application using the corporate account.

23. A message processing device, characterized in that: The message processing device is applied to a second instant messaging application, the second instant messaging application has been logged in using the enterprise account of the second object, and the message processing device includes: a receiving module, configured to receive a product card message of a first product sent by a personal account of a first subject, wherein the product card message of the first product is sent by a product thumbnail component displayed on a customer service session page provided by a first instant messaging application, the product thumbnail component being configured to provide at least one of a product thumbnail image and product description information, and the first subject has logged into the first instant messaging application using a personal account; The display module is used to display the product card message of the first product on the user session page.

24. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that: When the processor executes the computer program, the processor implements the steps of the method according to any one of claims 1 to 14, or implements the steps of the method according to any one of claims 15 to 21.

25. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the computer program implements the steps of the method according to any one of claims 1 to 14, or implements the steps of the method according to any one of claims 15 to 21.

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