Method and system for intelligent telephone control suitable for mobile business

A technology of smart phones and control methods, applied in the direction of telephone communication, electrical components, selection devices, etc., to achieve the effects of saving office costs, improving office efficiency, and simplifying enterprise management

Inactive Publication Date: 2009-07-08
BEIJING JINHANGWANG BUILD PURCHASE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, there is no system with this function available

Method used

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  • Method and system for intelligent telephone control suitable for mobile business
  • Method and system for intelligent telephone control suitable for mobile business
  • Method and system for intelligent telephone control suitable for mobile business

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Embodiment Construction

[0020] The method and system of the present invention constitute a complete mobile office control scheme. It is mainly developed for newspaper offices, sales departments and other enterprise environments where a large number of employees go out to work every day. It can ensure that each employee has his own independent telephone environment, even when each employee is constantly adjusting the position of his desk. Does not increase the workload of the telephone system administrator.

[0021] Before the control method described in the present invention is implemented, the work of system initialization and starting system program must be executed first.

[0022] The specific meaning of system initialization is to load various configuration data such as the number of telephone extension lines and corresponding extension numbers in the physical sense into the control program of the voice board in the system.

[0023] The above configuration data refers to the system data configur...

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Abstract

The invention discloses a smart phone control method and system suitable for mobile office. The method comprises the following steps: (1) the employee goes to the reservation host to reserve the extension that he will use, and the system records the working time data; (2) the system performs the binding work of the reserved extension line and the extension number, and the employee activates the reserved extension (3) If an external user dials a call into the system, the system will process it according to the pre-configured process; (4) The control program cancels the extension number and extension line according to the employee's instruction or the scheduled time to cancel the appointment bundled. By using the method, the telephone system of the present invention can simultaneously provide the function of the customer call center and the function of attendance management, and can ensure that each employee has his own independent office telephone environment.

Description

technical field [0001] The invention relates to a method for intelligently controlling office telephones by utilizing computer telephony integration technology (CTI). The method can make the telephone system realize the organic combination of customer call center function and attendance management function, and belongs to the technical field of computer telephone integration. Background technique [0002] Now, major companies widely use PBX systems for internal company communications. The traditional telephone system is based on the private branch exchange. After the wiring is installed, a given telephone number is generally assigned to a physical line. This phone number is only related to a specific physical line and cannot be changed at will. When a staff member is transferred from one office department of the company to another office department, or simply adjusts the seat within the department, in order to keep the extension number used unchanged, relevant personnel ne...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M11/00H04M3/42H04Q3/545H04Q3/00
Inventor 常国斌
Owner BEIJING JINHANGWANG BUILD PURCHASE
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