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Queuing machine system and queuing method

A queuing machine and system management technology, applied in the field of self-service equipment, can solve problems such as inability to achieve differentiated services, unreasonable, and no concept of priority

Active Publication Date: 2012-07-18
武汉市奥拓智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Among the above queuing methods, there is basically no concept of priority in the first method, and it is impossible to realize differentiated services for different customers
The second and third methods only prioritize from a certain aspect, and cannot comprehensively and comprehensively consider various priority situations
In the second method, as long as there are customers with higher priority business, the second-priority customers will be unconditionally postponed; in the third method, as long as there are higher-priority customers, the second-priority customers will be unconditionally postponed , this is unreasonable, so it needs to be improved

Method used

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  • Queuing machine system and queuing method
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  • Queuing machine system and queuing method

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0027] Such as figure 1 As shown, a queuing machine system provided in this specific embodiment includes a queuing machine host, a pager and a calling device; the calling device specifically includes a voice broadcast unit and a display unit; the queuing machine host and the pager, The voice broadcast unit and the display unit are respectively connected. The queuing machine host is the core of the whole system, which includes the queuing machine system management module at the core, and is respectively connected with the queuing machine system management module: human-computer interaction module, number generation and printing module, peripheral terminal communication module and Prioritize configuration modules.

[0028] The queuing system management module is used to manage, schedule and allocate all resources of the queuing machine system, and is the core of the entire queuing machine system. Its functions include but are not limited to: according to the numbering trigger...

specific Embodiment approach

[0034] Embodiment one

[0035] Such as figure 1 As shown, a queuing machine system provided in this specific embodiment includes a queuing machine host, a pager and a calling device; the calling device specifically includes a voice broadcast unit and a display unit; the queuing machine host and the pager, The voice broadcast unit and the display unit are respectively connected. The queuing machine host is the core of the whole system, which includes the queuing machine system management module at the core, and is respectively connected with the queuing machine system management module: human-computer interaction module, number generation and printing module, peripheral terminal communication module and Prioritize configuration modules.

[0036] The queuing system management module is used to manage, schedule and allocate all resources of the queuing machine system, and is the core of the entire queuing machine system. Its functions include but are not limited to: according...

Embodiment 2

[0065] This embodiment can be referred to as a temporary calculation method of the dynamic time axis, and the queuing method of the queuing machine system is as follows: image 3 As shown, the difference from Embodiment 1 is that step S2) is a temporary computing priority configuration method, and its specific sequence includes the following steps:

[0066] S24), after the queuing machine system management module receives the trigger call signal of the pager, the instruction priority configuration module calculates the queuing time of each ticket according to the "numbering information" in combination with the preset priority strategy, and generates The time axis of each ticket that has been numbered and has not been called is arranged in the order of queuing time. The time axis is temporarily generated after each trigger call, so it is called a static time axis;

[0067] S25), the queuing machine system management module finds out the number ticket that the queuing time is th...

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Abstract

The invention discloses a queuing machine system and a queuing method. The system comprises a priority configuration module, which is used for figuring out queuing time of each number ticket according to number marking information input by a human-machine interaction module as well as a preset priority strategy and is used for generating a time axis on which each number ticket is arranged in sequence according to the queuing time. The method comprises number calling preparation, priority configuration and number calling, wherein the priority configuration comprises the following steps of: the priority configuration module is used for figuring out the queuing time of each number ticket according to the number marking information and the priority strategy and used for generating the time axis; and after receiving calling triggering of a number caller, a queuing machine system management module is used for taking out a number ticket with the most front queuing time from the time axis as a number ticket to be called and used for transmitting a number calling instruction to a number calling device. The queuing machine system using the queuing method provided by the technical scheme of the invention can be used for comprehensively considering various different priority situations without clients to wait for an indefinite period; therefore, the queuing machine system disclosed by the invention is more scientific and reasonable.

Description

technical field [0001] The invention relates to the technical field of self-service equipment, in particular to a queuing machine and a queuing method thereof. Background technique [0002] The queuing methods of the existing queuing machine system are roughly divided into the following types: first, the one-cabinet way, that is, all customers first-come-first-served; The business window is processed according to the set business priority; thirdly, the customer level priority method divides customers into different levels and processes according to the set level. [0003] Among the above queuing methods, there is basically no concept of priority in the first method, and differentiated services for different customers cannot be realized. The second and third methods only prioritize from a certain aspect, and cannot comprehensively and comprehensively consider various priority situations. In the second method, as long as there are customers with higher priority business, the...

Claims

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Application Information

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IPC IPC(8): G07C11/00
Inventor 周拥王昊翔吴涵渠
Owner 武汉市奥拓智能科技有限公司
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