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Queuing machine system and queuing method

A queuing machine and system management technology, applied in the field of self-service equipment, which can solve the problems of inability to achieve differentiated services, no concept of priority, and inability to comprehensively and comprehensively consider priority situations.

Active Publication Date: 2015-01-14
武汉市奥拓智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Among the above queuing methods, there is basically no concept of priority in the first method, and it is impossible to realize differentiated services for different customers
The second and third methods only prioritize from a certain aspect, and cannot comprehensively and comprehensively consider various priority situations
In the second method, as long as there are customers with higher priority business, the second-priority customers will be unconditionally postponed; in the third method, as long as there are higher-priority customers, the second-priority customers will be unconditionally postponed , this is unreasonable, so it needs to be improved

Method used

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  • Queuing machine system and queuing method
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  • Queuing machine system and queuing method

Examples

Experimental program
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Embodiment 1

[0038] Such as figure 1 As shown, the queuing machine system provided in this embodiment includes a queuing machine host, a pager, and a number calling device; the number calling device specifically includes a voice broadcasting unit and a display unit; the queuing machine host and the pager, The voice broadcast unit and the display unit are connected separately. The queuing machine host is the core of the entire system, which includes the queuing machine system management module at the core, and the queuing machine system management modules respectively connected to the human-computer interaction module, number generation and printing module, peripheral terminal communication module and Configure the module first.

[0039] The queuing system management module is used to manage, schedule and allocate all resources of the queuing machine system, and is the core of the entire queuing machine system. Its functions include but are not limited to: according to the number triggering r...

Embodiment 2

[0068] This embodiment can be called the temporary calculation method of the dynamic time axis. The queuing method of the queuing machine system is as follows: image 3 As shown, the difference from the first embodiment is that step S2) is a temporary calculation priority configuration mode, and the specific sequence includes the following steps:

[0069] S24). After the queuing machine system management module receives the calling number trigger signal from the pager, it instructs the priority configuration module to calculate the queuing time of each number ticket according to the "numbering information" combined with the preset priority strategy, and generate The time axis in which each numbered and uncalled number tickets are arranged in the order of queuing time, the time axis is temporarily generated after each number is triggered, so it is called a static time axis;

[0070] S25). The queue machine system management module finds the number ticket with the highest queue time o...

Embodiment 3

[0075] This embodiment can be called a temporary calculation method of two dynamic time axes. The queuing method of the queuing machine system is as follows: Figure 4 As shown, the difference from the second embodiment is that there are two or more sets of priority strategies, and each set of priority strategies corresponds to more than one pager; after the pager triggers the calling number, the priority configuration module generates one The time axis corresponding to the pager, and then the queuing machine system management module finds the number ticket with the highest queuing time from the time axis as the number ticket to be called.

[0076] Suppose there are two services A and B, two levels X and Y, and two windows No. 1 and No. 2.

[0077] The priority configuration set in window 1 is: A priority for 10 minutes, B priority for 0 minutes, X priority for 15 minutes, and Y priority for 0 minutes.

[0078] The priority configuration set in window 2 is: B priority 10 minutes, A ...

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Abstract

The invention discloses a queuing machine system and a queuing method. The system comprises a priority configuration module, which is used for figuring out queuing time of each number ticket according to number marking information input by a human-machine interaction module as well as a preset priority strategy and is used for generating a time axis on which each number ticket is arranged in sequence according to the queuing time. The method comprises number calling preparation, priority configuration and number calling, wherein the priority configuration comprises the following steps of: the priority configuration module is used for figuring out the queuing time of each number ticket according to the number marking information and the priority strategy and used for generating the time axis; and after receiving calling triggering of a number caller, a queuing machine system management module is used for taking out a number ticket with the most front queuing time from the time axis as a number ticket to be called and used for transmitting a number calling instruction to a number calling device. The queuing machine system using the queuing method provided by the technical scheme of the invention can be used for comprehensively considering various different priority situations without clients to wait for an indefinite period; therefore, the queuing machine system disclosed by the invention is more scientific and reasonable.

Description

Technical field [0001] The invention relates to the technical field of self-service equipment, in particular to a queuing machine and a queuing method thereof. Background technique [0002] The queuing methods of the existing queuing machine system are roughly divided into the following categories: first, the one-counter method, that is, all customers do business on a first-come, first-served basis; second, the business priority method, which sets the priority of some businesses in advance. The business window is processed in the order of the set business priority; third, the customer level priority method, the customers are divided into different levels, and the process is processed sequentially according to the set level. [0003] Among the above queuing methods, there is basically no concept of priority in the first method, and it cannot achieve different differentiated services to customers. The second and third methods only give priority to a certain aspect, and cannot compre...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G07C11/00
Inventor 周拥王昊翔吴涵渠
Owner 武汉市奥拓智能科技有限公司
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