The invention relates to the field of airport management and
aviation services, and discloses an airport check-in consignment counter configuration
planning method and device, and the method comprises the following steps: S1, collecting real-time or historical data, and obtaining a passenger arrival rate, a counter service rate, and
system limitation condition parameters; s2, based on the collected data, constructing a queuing
theory model, and performing preliminary evaluation on check-in counter configuration through an M / M / c queuing model; and S3, establishing a target function by using an
optimal control theory, optimizing a configuration scheme, and minimizing a comprehensive target among queuing time, passenger
waiting time and resource configuration cost. According to the dynamic counter configuration scheme based on the real-
time data acquisition and feedback mechanism, the technical effect of dynamically adjusting the number of counters in the peak period is achieved, so that the problem that passengers
queue for a long time in the peak period is effectively avoided, and resource waste in the valley period is also reduced.