Method, device, user terminal and network server for evaluating user experience quality

A network server and experience quality technology, applied in the field of evaluating user experience quality, can solve the problems of poor user participation, high accuracy, and high difficulty in determination, and achieve easy network configuration and optimization, improve accuracy, and improve timeliness. sexual effect

CN104378220AInactive Publication Date: 2015-02-25ZTE CORP
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2015-02-25
Estimated Expiration
Not applicable · inactive patent

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Patent Text Reader

Abstract

Disclosed are a method and device for evaluating the quality of a user experience, a user terminal and a network server. The method comprises: after starting a service to be evaluated, a user terminal acquiring real-time network service quality parameter information thereabout, service parameter information about the service to be evaluated and user parameter information, and reporting these pieces of parameter information to a network server, so as to enable the network server to calculate the quality of experience of a user in the service to be evaluated according to these pieces of parameter information, so that the quality of the user experience can be acquired in a real user environment, thereby improving the timeliness of the evaluation of the quality of the user experience.
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Description

technical field

[0001] The invention relates to the field of network management, in particular to a method and device for evaluating user experience quality, a user terminal, and a network server. Background technique

[0002] User's quality of experience (Quality of Experience, QoE) refers to the user's subjective experience of the business and services provided by the operator, and is the overall performance of the system felt from the user's perspective. QoE is a measure of customers' overall satisfaction with service providers. Currently, there are several ways to evaluate user experience quality:

[0003] (1) Generally, the evaluation is performed using the mapping relationship between network service quality parameters (Quality of Service, QoS) - user quality of experience QoE, but the factors that affect user experience quality are not only network factors, but also user level, business level, etc. Due to various factors, there will be situations where network parame...

Examples

Embodiment 1

[0032] This embodiment provides a data feedback method, which is applied to a network system providing multimedia services, such as an IPTV system, more precisely, to a user terminal receiving multimedia services in the network system. like figure 1 As shown, the data feedback method includes the following steps:

[0033] Step 101, after the service to be evaluated is started, obtain the service parameter information of the service to be evaluated, the service quality parameter information of the network, and the user parameter information;

[0034] Step 102: Send the service parameter information, service quality parameter information and user parameter information to a network server, so that the network server obtains the user's response to the waiting list according to the service parameter information, service quality parameter information and user parameter information. Evaluate the quality of experience of the service, wherein the user parameter information includes us...

Embodiment 2

[0050] This embodiment provides a method for evaluating user experience quality, which is used in a network server to evaluate user experience quality of a service to be evaluated by acquiring parameter information from a user terminal. like figure 2 As shown, the method for evaluating user experience quality includes:

[0051] Step 201, receiving service parameter information of the service to be evaluated, network service quality parameter information and user parameter information sent by the user terminal, wherein the user parameter information includes user satisfaction information on the service to be evaluated;

[0052] Step 202: Obtain the user's quality of experience of the service to be evaluated according to the service parameter information, service quality parameter information, and user parameter information.

[0053] Since the received service parameter information of the service to be evaluated, network service quality parameter information and user parameter...

Embodiment 3

[0070] Based on the same inventive concept as Embodiment 1, this embodiment provides a data feedback device, which is applied to a network system that provides multimedia services, such as an IPTV system, and more precisely, is applied to receive multimedia in the network system. business user terminals.

[0071] like Figure 4 As shown, the data feedback device 10 in this embodiment includes an acquisition module 11 and a sending module 12 . The obtaining module 11 is used to obtain the service parameter information of the service to be evaluated, the service quality parameter information and the user parameter information of the service to be evaluated after the service to be evaluated is started, and the sending module 12 is used to send the service parameter information, service quality parameter information and The user parameter information is sent to the network server, so that the network server obtains the user's quality of experience for the service to be evaluated ...