Remote service device, system and method of intelligent equipment

Abstract

The invention provides a remote service device, a system and a method of intelligent equipment, and the method comprises that a cloud terminal communication server acquires operation state information of the intelligent equipment; a data processing server collects the operation state information in real time, determines a working state of the intelligent equipment according to the operation state information, and triggers a remote diagnosis service signal corresponding to an abnormal state when the abnormal state of the intelligent equipment is determined; a service processing server carries out remote diagnosis to the intelligent equipment according to the remote diagnosis service signal, uploads a diagnosis result to a display interface and triggers a fault repair service corresponding to the diagnosis result; and a dispatching management server dispatches corresponding management resources according to the demand for the fault repair service in order to realize fault repair. The remote service device, the system and the method of the intelligent equipment can diagnose and maintain faults of the intelligent equipment, realize rapid networking, the fault diagnosis and remote services of the intelligent equipment, increase after-sales serving efficiency of the intelligent equipment with the faults and provide better experience to users.

Description

technical field [0001] The present invention relates to the field of the Internet of Things, in particular, to a remote service device, system and method for smart devices. Background technique [0002] With the advent of the Internet of Things era, related products such as smart home, smart city, and smart earth have gradually entered people's daily work and life. ) smart devices are being connected to the Internet, forming a huge data network. [0003] Due to the sharp increase in the number of smart devices connected to the Internet, major service providers have provided cloud-based IOT platforms that manage smart devices in the Internet of Things based on cloud computing technology. Connection, data collection, remote control and device management make it easy for smart devices to access the Internet of Things, and it is convenient for smart device manufacturers to manage and maintain their smart devices. [0004] However, the cloud IoT platform in related technologies...

AI Technical Summary

Problems solved by technology

[0004] However, the cloud IoT platform in related technologies only provides basic functions such as data connection, data collection, remote control and device management of smart devices. Contact the customer service of the cloud IOT or the customer service of the smart device manufacturer, and report the problems and situations encountered by the smart device to the corresponding customer service personnel one by one, and the above-mentioned customer service personnel will answer or provide solutions to the problems encountered by the user's smart device Usually, users are not familiar with the composition and faults of their smart devices, which makes it impossible for users to clearly inform the customer service personnel of the problems of smart devices, or it takes a long time (such as 50 minutes to talk), which causes users to The problems cannot be solved in time, which greatly reduces the user experience

[0005] The inventor found in the research that the cloud IOT platform in the prior art has the problem of being unable to diagnose and maintain the faults of smart devices in a timely manner, and the above-mentioned problems of fast networking, fault diagnosis and remote services for smart devices have not yet been proposed. effective solution

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