Information inquiry method and server

An information query and server technology, applied in the fields of instruments, special data processing applications, electrical digital data processing, etc., can solve the problems that cannot be solved quickly, cannot be processed, and cannot accurately locate the technical experts needed.

Inactive Publication Date: 2016-06-01
BEIJING QILI SOFTWARE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When a computer or mobile phone fails, the user can ask for help from the corresponding technical expert. When obtaining the corresponding technical expert, he will often obtain a lot of expert information in multiple related fields, but which expert can accurately and quickly solve the user's problem? The user has no choice but to manually screen again according to the introduction of the obtained experts
This method cannot accurately locate the required technical experts, so that when users have problems and need help, they have no way to deal with them and cannot solve them quickly

Method used

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  • Information inquiry method and server
  • Information inquiry method and server
  • Information inquiry method and server

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Embodiment Construction

[0026] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0027] An embodiment of the present invention provides a method for information query, such as figure 1 As shown, the method includes:

[0028] 101. The server receives the professional assistance service request information sent by the client, and the request information includes keywords of professional assistance.

[0029] Before the server receives the professional assistance service request information sent by the user termin...

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PUM

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Abstract

The invention discloses an information inquiry method and a server, relates to the field of the information technology, mainly aims to accurately position a required technical expert, and can quickly solve problems when a user needs to seek help if problems happen. The main technical scheme of the information inquiry method comprises the following steps: a server receives professional help service request information sent from a user side, wherein the request information comprises the keyword of professional help; obtaining professional help experts associated with the keyword and the attribute information and the state information of the professional help experts; according to the attribute information and the state information, obtaining the matching degrees of the professional help experts and the keyword; and according to the descending order of the matching degrees, sorting the professional help experts, and sending the sorted expert information to a user side. The information inquiry method is mainly applied to a process that the information of the professional help experts inquired.

Description

technical field [0001] The invention relates to the field of information technology, in particular to an information query method and server. Background technique [0002] With the popularization of technology in various fields in today's information society, massive information is widely used in more and more places. In order to make better use of this information, higher requirements are put forward for the accuracy of information query. For example, at present, many technical experts in various technical fields are provided to solve the problems of blue screen, slow card, mobile phone flashing and unlocking of the computer. When a computer or mobile phone fails, the user can ask for help from the corresponding technical expert. When obtaining the corresponding technical expert, he will often obtain a lot of expert information in multiple related fields, but which expert can accurately and quickly solve the user's problem? The user has no choice but to manually screen aga...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 王丹穆玉伟谢艳平
Owner BEIJING QILI SOFTWARE TECH CO LTD
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