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Intelligent scheduling method

An intelligent scheduling and engineer technology, applied in instrument, business, data processing applications, etc., can solve the problems of inconvenient scheduling, low work efficiency, and cumbersome processes for after-sales engineers, and achieve the effect of saving telephone bills, improving efficiency, and saving cumbersome processes.

Inactive Publication Date: 2016-07-20
SHAGNHAI YIN SCI&TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In actual operation, each after-sales engineer is usually scattered in different maintenance sites for after-sales service, or on the way to the maintenance site, and will not be on standby in the after-sales service center. Managers need to understand the tasks of all after-sales engineers And designate a suitable after-sales engineer to do after-sales service after the location. The workload is heavy and the process is cumbersome, so it brings inconvenience to the scheduling of after-sales engineers and the work efficiency is not high.

Method used

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Embodiment Construction

[0023] In order to make the object, technical solution and advantages of the present invention clearer, various embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. However, those of ordinary skill in the art can understand that, in each implementation manner of the present invention, many technical details are provided for readers to better understand the present application. However, even without these technical details and various changes and modifications based on the following implementation modes, the technical solution claimed in each claim of the present application can be realized.

[0024] The first embodiment of the present invention relates to an intelligent scheduling method, the specific process is as follows figure 1 shown.

[0025] In step 101, the remote after-sales service center receives customer service request information. Specifically, the service request information in this step includes:...

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Abstract

The invention relates to the field of intelligent scheduling and discloses an intelligent scheduling method. The intelligent scheduling method comprises the following steps: after service request information of clients is received, obtaining personal information and position information of each engineer and position information of the clients, according to the service request information, the personal information and the position information of each engineer and the position information of the clients, searching for the personal information of engineers which accord with client service requests and accords with a preset distribution strategy as a search result; and then according to the search result, distributing the engineers to the clients. Compared to the prior art, after-sale service tasks can be distributed to the engineers according to the position information and service requests of the clients needing after-sale service and the preset distribution strategy, the automation degree is high, the after-sale service engineers are more simply and conveniently scheduled, and the work efficiency of the after-sale service is improved.

Description

technical field [0001] The invention relates to the field of intelligent scheduling, in particular to an intelligent scheduling method. Background technique [0002] With the expansion of the scale of after-sales service, the competitiveness of the company is not only in management and execution, but also in improving the efficiency of sales service. The current after-sales service system is that when the after-sales service center receives the fault repair information, the management personnel will send after-sales engineers to repair according to the fault information. In actual operation, each after-sales engineer is usually scattered in different maintenance sites for after-sales service, or on the way to the maintenance site, and will not be on standby in the after-sales service center. Managers need to understand the tasks of all after-sales engineers And designate a suitable after-sales engineer to do after-sales service after the location. The workload is heavy and ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/00G06Q30/00
CPCG06Q10/06311G06Q10/20G06Q30/016
Inventor 尹智勇
Owner SHAGNHAI YIN SCI&TECH CO LTD
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