14 results about "Service engineer" patented technology

The invention relates to the technical field of charging pile management, in particular to an intelligent management method for charging piles, which comprises the following steps of: acquiring a fault reporting position, a fault type and a fault priority of each charging pile, simultaneously acquiring professional skills, a current position, a working time window and a central spare part library position of a maintenance engineer, and constructing a to-be-scheduled maintenance task list. According to the method, the fault position and the fault priority are mapped to the urban map grid and weighted counting is carried out to form the demand side pressure expression, the relationship between the service radius and the position of an engineer is introduced, the supply side space distribution is formed through superposition, the regional maintenance resource supply and demand situation is dynamically constructed in a quantifiable mode, and the task allocation efficiency is improved. According to the resource supply and demand diagram, an initial task sequence is allocated for an engineer, and sequence adjustment and task exchange are performed, so that a scheduling scheme can be optimized according to actual capability, path accessibility and a time window.

The invention provides a fault maintenance processing method and system, and the method comprises the steps: receiving fault information reported by a user, generating a fault work order, and determining maintenance analysis information and expert information of a plurality of maintenance experts; according to the maintenance analysis information and the expert information of each maintenance expert, determining a target maintenance expert corresponding to the fault work order, and generating an initial maintenance application form corresponding to the target maintenance expert, so that the target maintenance expert processes the initial maintenance application form to generate a target maintenance application form, and the target maintenance application form comprises a maintenance strategy; and generating a fault maintenance step according to a maintenance strategy included in the target maintenance application form, determining a target maintenance engineer under the condition that the fault maintenance step is verified to be correct, and presenting the fault maintenance step to the target maintenance engineer, so that the target maintenance engineer performs fault maintenance processing according to the fault maintenance step and feeds back a maintenance result. Therefore, the maintenance success rate is improved, and the reworking probability is reduced.

The invention provides a visual maintenance order processing method and a maintenance management platform system.The method is applied to the maintenance management platform system.The method comprises the steps that maintenance order information of a user is obtained, and the maintenance order information comprises maintenance product basic information and a maintenance site; matching a plurality of corresponding target maintenance delivery companies in a pre-stored delivery company distribution database according to a maintenance site in the maintenance order information; matching a corresponding target maintenance engineer according to the maintenance qualification information of a plurality of maintenance engineers in a plurality of target maintenance delivery companies; receiving maintenance order construction information fed back by the target maintenance engineer, and if an order receiving identifier exists in the maintenance order construction information, generating a reservation maintenance order; and if an order returning identifier exists in the maintenance order construction information, generating maintenance order reconstruction information.

This invention provides an automated digital printing sample adjustment method and system, including a sample adjustment client that imports a preset pattern file to be printed and performs similarity matching calculations with a local process database or a cloud process database on a cloud server. The local process data and the cloud process database store historical process scenario data examples. The sample adjustment client retrieves examples that meet the similarity criteria, corrects the data, and sends it to the digital printing machine terminal. The digital printing machine terminal drives the digital printing machine to print and saves the process scenario data that meets the finished product effect criteria to the local or cloud process database. The cloud server also communicates remotely with service engineers to manually set process scenario parameters. By storing and managing the printing difference parameters of all digital printing equipment, when a customer adjusts a sample, the system automatically matches and retrieves similar historical examples and makes corrections, improving the sampling efficiency of digital printing plants.

To prevent a user from unintentionally operating a rotation lever without impairing the workability of a service engineer. [Solution] The device comprises a front door that covers the front side of the device main body, a movable member that is movable relative to the device main body, an operating lever that is provided on the front side of the device main body and rotates around an axis between a locked position that locks the movable member and an unlocked position that releases the lock, the operating lever being covered by the front door and becoming accessible when the front door is opened, and a restricting member that is displaced between a restricting position that restricts the rotation of the operating lever and an allowing position that allows the rotation of the operating lever.

This invention discloses a standardized intelligent parsing method for home appliance service order information, comprising: determining target basic entities and confidence entities based on the matching degree and existence confidence of each preset basic entity in the order text; determining the corresponding target characteristic entities based on the confidence entities; determining reliability entities based on the matching degree, existence confidence, and preset reliability threshold; determining the conflict degree based on the cosine similarity between any two valid entities; determining the corrected score of valid entities based on the basic score and conflict degree of valid entities; using valid entities that meet the conditions as the decision result and outputting conflict warning and conflict handling information; and generating service prompt tags based on preset tag templates. This invention can convert unstructured natural language orders into standard service prompt tags, allowing service engineers to intuitively obtain user requests and precautions. This invention also discloses a system, electronic device, and storage medium for implementing the above method.

Embodiments of the present application provide a device fault processing method and device, the method comprising: obtaining first repair skills, first skill levels, current repair state characteristics, historical repair efficiency characteristics of each repair engineer, and repair information of a device to be processed; determining repair task characteristics of the device to be processed based on the repair information, the repair task characteristics comprising: a fault level, second repair skills, second skill levels, and a fault repair strategy; determining a target repair engineer corresponding to the device to be processed from N repair engineers based on the first repair skills, the first skill levels, the current repair state characteristics, the historical repair efficiency characteristics of each repair engineer, and the repair task characteristics; and generating and sending a repair task instruction to the target repair engineer based on the fault repair strategy, the repair task instruction being used to instruct the target repair engineer to repair the device to be processed according to the fault repair strategy.

The application relates to a PET system correction method, device and computer equipment. The method comprises the following steps: performing background quality detection on a PET system to obtain initial detection data of the PET system; correcting preset parameters of the PET system according to the initial detection data to obtain a modified PET system; performing background quality detection on the modified PET system again to obtain target detection data; and the target detection data is used for indicating whether active correction is performed on the preset parameters of the modified PET system. According to the method, when it is judged that the quality detection of the PET system does not pass through the background quality detection, the preset parameters of the PET system are first autonomously corrected based on the initial detection data obtained through the background quality detection, and then the modified PET system is subjected to background quality detection again; the number of times that a service engineer goes to the scene to perform active correction on the PET system can be reduced, and human consumption can be reduced.

The invention provides a maintenance service sheet dynamic assignment method based on a space-time diagram neural network, and relates to the technical field of operation and maintenance management, and the method comprises the steps: 2, calculating an initial matching score between each maintenance engineer and a service sheet through a matching degree prediction model based on dynamic feature representation; and step 3, based on the geographical distribution and movement rules of the maintenance engineers and the service orders, constructing a spatial correlation topology network, performing spatio-temporal evolution analysis on the topology structure, extracting dynamic trajectory features representing service efficiency and path feasibility, and generating a dynamic correction value to correct the initial matching score to obtain a final matching score. According to the invention, the dynamic assignment of the maintenance service order is realized, and the matching accuracy between the maintenance engineer and the service order and the overall scheduling efficiency are improved.

A database stores summaries of historical service cases. A request for assistance is received for a current service case for a medical device. A context of the current service case is identified based at least on the received request. Candidate filter value combinations are generated for a plurality of filters for use in searching the summaries of historical service cases. The candidate filter combinations are generated based on the identified context of the current service case. The candidate filter value combinations are simulated by filtering the database using the candidate filter combinations. A recommended combination of filter values or a recommended service action is identified based on the simulating. On a display device of an electronic processing device operable by a service engineer (SE), the recommended combination of filter values or recommended service action is output.

To provide a technique capable of promoting independent counteraction to malfunctions of an image forming apparatus by a user.SOLUTION: An image forming apparatus includes a detection unit, a calculation unit, and a display processing unit. The detection unit detects a malfunction of the image forming apparatus. The calculation unit calculates an amount of carbon dioxide emitted in a visit of a service engineer for maintenance work for the malfunction detected by the detection unit. The display processing unit displays the amount of carbon dioxide calculated by the calculation unit.SELECTED DRAWING: Figure 4

The invention relates to a method for logging on a user (BN) to one or more field devices (FG), comprising the steps of: operating a ticket server (TS) for user management by the manufacturer of the field device (FG); linking the field device (FG) to the ticket server (TS), as a result of which the ticket server (TS) and the field device (FG) have a cryptographically secured and mutual trust relationship and are designed for mutual transmission and reception of tickets; linking an operating unit (BE) to the ticket server (TS), as a result of which the ticket server (TS) and the operating unit (BE) are in a cryptographically secured and mutual trust relationship; logging on a user (BN) by means of first login data at the ticket server (TS) via the operating unit (BE); generating an account ticket (T) for each of the linked field devices (FG) by way of the ticket server (TS) for the user (BN) with second login data for the field device (FG); in particular, the second login data are the same as the first login data; transferring the account tickets (T) from the ticket server (TS) to the operating unit (BE); generating an SSO ticket (SSO-T) by way of the ticket server (TS) for the operating unit (BE), wherein the SSO ticket (SSO-T) comprises the second login data; transferring the SSO ticket (SSO-T) to the operating unit (BE); transporting the account ticket(s) (T) to the field device (FG) by means of the operating device (BE) and transferring the account ticket (T) to the field device (FG); checking the account ticket (T) by way of the field device (FG) in regard to whether the ticket (T) was actually created by the ticket server (TS); creating an account for the service engineer (BN) on the field device (FG) if the check is positive; and automatically logging on the user (BN) to the field device (FG) via the operating device (BE) using the second login data stored in the SSO ticket (SSO-T).

A vacuum pump, a vacuum pump controller, and a remote controller are provided that can reduce the workload of users and field service engineers. A vacuum pump 10 includes a turbomolecular pump 100 that exhausts gas inside a semiconductor manufacturing apparatus X, and a controller 200 that performs control on the turbomolecular pump 100. The controller 200 includes a remote signal receiving means that receives a command signal from a remote controller 300, which remotely controls the turbomolecular pump 100, and changes a setting relating to an operating specification of the turbomolecular pump 100 on the basis of the command signal received by the remote signal receiving means.

This invention relates to a machine monitoring system that automatically determines an optimal trigger angle for monitoring the rod descent of a reciprocating compressor and accordingly sets a trigger angle configuration value. Key pulses are monitored using a key phase sensor, the amplitude of the rod descent transducer voltage relative to time (or rotation angle) is analyzed, and the position of minimum change in the slope of the rod descent transducer voltage signal relative to the key mark is determined. The optimal trigger angle is determined based on the current time position, current speed, and configured piston angle. The optimal trigger angle is provided to the machine monitoring system for configuration. The system eliminates the need for service engineers to manually operate test instruments to test several trigger angles to determine the optimal trigger angle.