130 results about "Incident report" patented technology

A service desk capability is accessible by customers of the service desk, the customers including external customers, e-commerce customers, and global customers. The service desk includes means for solving problems and incidents reported, and also means for tracking and reporting the service desk's performance in solving the problems and incidents. A method for providing the service desk capability is also disclosed.

A system and method for providing an accurate root cause failure by linking user incident reports to the root cause failure in a diagnostic database that reflects the system's current configuration. The system is pre-populated with pre-identified symptoms that are associated with assets in the system. The pre-identified symptoms are inactive until actual failures with assets are detected by a monitoring application. After the pre-identified symptoms become active, they are presented to service representatives who also answer calls from users. The activated pre-identified symptoms are used to assist the service representatives to solve problems observed by the users.

Methods, systems and computer program products are provided for managing information technology (IT) processes for a computer network. An incident report, including associated data, is received from an application monitoring resources on the computer network. Additional data associated with the computer network resources to be obtained based on the incident report is automatically identified and obtained. Related data in a historical database is automatically identified based on the incident report and / or the additional data and the identified related historical data is automatically retrieved. The incident report, the additional data and / or the related historical data are analyzed to identify a responsive process to respond to the incident report.

Method for automatically monitoring and verifying advertising content during a campaign, delivered over a data network. Accordingly, one or more advertisers submit, via a user interface, a list (that may be generated manually or by the mapping crawlers) of sites or of sections per site, on which the advertising content should be placed according to a desired insertion order (the insertion order information may modified at any time point). In addition, one or more mapping crawlers are activated to visit these sites and locate pages with advertisements that belong to required sections, pages that do not belong to the required sections or pages with high probability for incidents. A list of pages to visit per every site is generated and autonomous or Plug-in visual crawlers are allowed to visit the list of pages, according to a predetermined site visiting plan. A crawlers' manager allocates the pages between visual crawlers, for obtaining required adequate incident coverage and load on the visual crawlers. An incident identifier compares the insertion orders with the delivery data and whenever an insertion order and its corresponding delivery data do not match, an incident report is generated.

The disclosed embodiments relate to communication of financial messages from an Exchange to market participants whereby messages, or at least a portion of the content thereof, indicative of changes in the market, due to one or more trades between two or more market participants, are structured so as to reduce redundant data therein and prioritize the transmission of that portion of the message which summarizes the event and result thereof. Further, these event reporting messages may further consolidate, or otherwise be combined with, the corresponding directed reporting messages communicated to the particular market participants participating in the reported trade while preserving the anonymity of those market participants to which messages are particularly directed.

A method and architecture for constructing, updating, and maintaining a map database extended with real-time roadway speed data is described. The method and system include a plurality of mobile reporting devices, communication channels, and servers that receive the speed and incident reports and maintain an extended map database. The extended map database is a spatial database with extended speed attributes. The reporting devices or the server use map-assisted filtering and gyro history comparison to ensure a reported speed is snapped to a valid road segment and with sufficient accuracy.

Incident report management is provided for managing received incident reports in an enterprise environment. The incident report management includes a correlator configured to determine whether a received incident report correlates with a previously received incident report, wherein received incident reports of new incidents are forwarded to a response queue.

The present invention is an electronic emergency incident notification system ("EEINS") which allows subscribers to transmit notification of a nuclear / chemical / biological release to a central server for transmittal to the appropriate governmental agencies. In the preferred embodiment, a subscriber would utilize a user interface device to transmit spatial data and an incident report to the central server, typically using the Internet. The central server would map the spatial data onto a GIS database to determine which agencies require notification, and would then transmit the incident report to the receiving nodes at the appropriate agencies. At the local level, the receiving node may include software to automatically activate the appropriate public warning systems. The EEINS is sufficiently flexible to service both fixed and mobile sites.

A multi-staged framework for detecting and diagnosing Denial of Service attacks is disclosed in which a low-cost anomaly detection mechanism is first used to collect coarse data, such as may be obtained from Simple Network Management Protocol (SNMP) data flows. Such data is analyzed to detect volume anomalies that could possibly be indicative of a DDoS attack. If such an anomaly is suspected, incident reports are then generated and used to trigger the collection and analysis of fine grained data, such as that available in Netflow data flows. Both types of collection and analysis are illustratively conducted at edge routers within the service provider network that interface customers and customer networks to the service provider. Once records of the more detailed information have been retrieved, they are examined to determine whether the anomaly represents a distributed denial of service attack, at which point an alarm is generated.

A system, method and user terminal are provided to facilitate common situational awareness including, for example, awareness of evacuation and emergency vehicle routes. The system includes a plurality of user terminals in communication with a computing device, such as one or more servers. Each user terminal may include a processor and an associated display. The user terminals are configured to receive the evacuation routes and / or the routes for the emergency vehicles, as well as optionally other information regarding the underlying situation, from the computing device for display thereat. The user terminals may provide a field incident report to a computing device that provides the user terminals with information regarding the emergency situation.

A route comprises interconnected road segments that can be traveled to get from a location to a destination. Previously, routes are represented by display of the spatial arrangement of such road segments (e.g., a map). Here, a route is depicted as a linear shape, and portions of the linear shape represent portions of the route, regardless of their spatial arrangement. A scale is applied between a characteristic of the route and the linear shape. Information elements can be depicted at points on the linear shape that correspond, based on the scale, to locations on the route where such information applies. Portions of the linear shape can be colored or cross-hatched according to traffic congestion conditions. Incident reports can be represented by indicators along the linear shape. Alternate routes (detours) can be represented by respective separate linear shapes; lead lines can connect such linear shapes to points of the route linear shape where each such detour would be taken.

Methods, systems and products are provided for dynamic administration of component event reporting in a distributed processing system including receiving, by an events analyzer from an events queue, a plurality of events from one or more components of the distributed processing system; determining, by the events analyzer in dependence upon the received events and one or more event analysis rules, to change the event reporting rules of one or more components; and instructing, by the events analyzer, the one or more components to change the event reporting rules.

The present invention provides a device and method for automatically reporting and determining the geographic location of potential carbon monoxide emergencies utilizing wireless E-911 location systems. The combination carbon monoxide and wireless E-911 location alarm in its main device embodiment comprises a self-contained carbon monoxide alarm interfaced with a cellular transceiver, which operates in existing wireless E-911 location systems. The cellular transceiver is a cellular processor with integrated memory for storing emergency identification data for automated carbon monoxide emergency incident reporting to 911 public safety answering point operators. In one mode of operation, upon sensing the presence of carbon monoxide, the cellular transceiver automatically initiates a 911 emergency call, transmitting emergency identification information over a wireless E-911 location system to a 911 public safety answering point operator, who dispatches public safety personnel to the location of the emergency carbon monoxide incident.

A natural language incident report resolution method and system are provided. Natural language incident reports received from a user are analyzed to determine a category associated with the incident. A database of existing incidents is analyzed to determine whether a report for the incident has already been submitted. The current status or state of the device associated with the incident is then ascertained and the incident, if new, is added to an incident database. If the incident is preexisting, the incident in the database is updated with the current status. A solution database is then queried to determine any solutions, automatic or manual workflows, that may correct the error or fault associated with the incident. The determined solution is communicated to the device associated with the incident for implementation.

An incident managing module aggregates related database intrusion incidents and presents them in a manageable manner. A receiving module receives an anomalous query requesting data from a database and a type-identification module identifies anomaly type for the query received. A conversion module converts the anomalous query into a characteristic representation. In some embodiments, this is done by replacing literal field values in the query with representative values. In other embodiments, this is done by creating a tuple describing anomaly parameters for the anomalous query. In still other embodiments, the query is converted into a characteristic representation that distinguishes between injected and non-injected portions of the query. An aggregation module then aggregates into a group the anomalous queries with substantially similar characteristic representations according to anomaly type and a generation module generates a database intrusion incident report describing the group of anomalous queries.

Embodiments of the present invention address the above needs and / or achieve other advantages by providing a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system for production support that is standardized and centralized across the channels and sub-channels in an organization. The knowledge management system receives information relating to incidents from databases in the organization. The knowledge management system displays via a user interface at least the following information related to at least one incident, the current status of the incident, the recovery guidelines for effecting resolution of the incident, and scoring values associated with the incident. The knowledge management system also stores and displays historical information, contact information, incident reports, and outstanding incident tickets associated with the incident, as well as process maps or flowcharts for systems, applications, and customer views, and an academy for training associates.

Systems and methods are described for constructing predictive models, based on statistical machine learning, that can make forecasts about traffic flows and congestions, based on an abstraction of a traffic system into a set of random variables, including variables that represent the amount of time until there will be congestion at key troublespots and the time until congestions will resolve. Observational data includes traffic flows and dynamics, and other contextual data such as the time of day and day of week, holidays, school status, the timing and nature of major gatherings such as sporting events, weather reports, traffic incident reports, and construction and closure reports. The forecasting methods are used in alerting, the display graphical information about predictions about congestion on desktop on mobile devices, and in offline and real-time automated route recommendations and planning.

A system and method for reporting and monitoring driving incidents which includes monitoring for abusive reporting and which enables a driver having an incident report to dispute the report. The system and method can be used to automatically generate driving incident reports to interested subscribers such as parents, employers, and insurance companies.

A method and system for reporting incidents on a multimedia content distribution network (MCDN) includes generating user service alerts when a disruption to a channel of the multimedia content is observed. The user service alert may be generated at a client of the MCDN and recorded along with a timestamp and a channel indicator. A remote control device may be equipped to generate the user service alert. A support event may be generated in response to receiving the user service alert. The support event may cause the disruption to be investigated and a status report to be sent back to the client.

According to one embodiment of the present invention, there is provided apparatus for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising: an incident report analyser for identifying an object identified in the report relevant to the incident and for identifying for that object an external resolution resource; an incident dispatcher for dispatching at least a portion of the received incident report to the identified external resolution resource; and an incident manager for receiving resolution information concerning the dispatched incident report from the external resource.

A system for reporting incidents. A receiver for receiving cellular based communication corresponding to an incident, wherein the cellular based communication comprises an image. An incident location determiner for automatically determining a location of the incident based on the image of the cellular based communication. An incident report generator for generating a report of the incident, the report including the location of the incident.

Embodiments of the present invention include a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system with an incident communication interface for production support incidents that is standardized and centralized across the channels and sub-channels in an organization. The incident communication interface system is used to track, identify, and resolve the incidents that occur throughout the organization. The incident communication interface allows business associates to initiate an incident ticket associated with an incident. The incident communication interface also communicates information related to an incident to business associates. The incident communication interface provides the business associates knowledge management system access. The incident communication interface receives user input including details related to resolving the incident and the incident details are stored in the incident report database.

Embodiments of the present invention include a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system with an incident communication interface for production support incidents that is standardized and centralized across the channels and sub-channels in an organization. The incident communication interface system is used to track, identify, and resolve the incidents that occur throughout the organization. The incident communication interface allows business associates to initiate an incident ticket associated with an incident. The incident communication interface also communicates information related to an incident to business associates. The incident communication interface provides the business associates knowledge management system access. The incident communication interface receives user input including details related to resolving the incident and the incident details are stored in the incident report database.

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

A multi-staged framework for detecting and diagnosing Denial of Service attacks is disclosed in which a low-cost anomaly detection mechanism is first used to collect coarse data, such as may be obtained from Simple Network Management Protocol (SNMP) data flows. Such data is analyzed to detect volume anomalies that could possibly be indicative of a DDoS attack. If such an anomaly is suspected, incident reports are then generated and used to trigger the collection and analysis of fine grained data, such as that available in Netflow data flows. Both types of collection and analysis are illustratively conducted at edge routers within the service provider network that interface customers and customer networks to the service provider. Once records of the more detailed information have been retrieved, they are examined to determine whether the anomaly represents a distributed denial of service attack, at which point an alarm is generated.

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Methods, systems and products are provided for dynamic administration of component event reporting in a distributed processing system including receiving, by an events analyzer from an events queue, a plurality of events from one or more components of the distributed processing system; determining, by the events analyzer in dependence upon the received events and one or more event analysis rules, to change the event reporting rules of one or more components; and instructing, by the events analyzer, the one or more components to change the event reporting rules.

Disclosed is a system for traffic incident reporting comprising the present invention provides a system for traffic incident reporting comprising: a plurality of vehicles and infrastructure units employing a vehicle to vehicle and vehicle to infrastructure communication technology capable of sharing real time and historical information of one or more vehicles involved in the traffic incident and other vehicles in a predefined area of the traffic incident.

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Described herein are systems, devices, methods, and media for connecting a user for providing emergency response assistance to victims and emergency service providers. In some embodiments, a method for automatically populating an incident report includes the steps of: generating a victim code for display at a first electronic device; receiving an emergency data request comprising the victim code from a second electronic device associated with an emergency service provider (ESP) personnel; gathering emergency data associated with the victim code; transmitting the emergency data associated with the victim code to the second electronic device associated with the ESP personnel; and automatically populating, at the second electronic device associated with the ESP personnel, one or more fields of an incident report using the emergency data associated with the victim code.