18 results about "Computer-aided dispatch" patented technology

A method, apparatus, and computer program product for autonomous public safety answering point (PSAP). Responsive to receiving emergency call(s) originating from client device(s) used to report emergency event(s), one or more artificial intelligence (AI) agents are initiated for handling the emergency call(s), the agent(s) being configured to: classify the emergency event(s) into event type(s) associated with response protocol(s) according to data extracted from the emergency call(s); initiate emergency event report interaction(s) via the client device(s) for prompting reply to query(s) relating to the emergency event(s) driven by the response protocol(s); determine event attribute(s) of the emergency event(s) according to data extracted from the reply received to the query(s); populate entry(s) of emergency event record(s) for computer aided dispatch (CAD) of responder units to emergency events; and responsive to a determination to dispatch responder unit(s) to address the emergency event(s), dispatch the responder unit(s) according to the emergency event record(s).

An emergency response data system (ERDS) provides AI-based real-time intelligence during a response to an incident. The system includes a monitoring module configured to receive and process incident metadata from an emergency system, such as a Computer-Aided Dispatch (CAD) system, wherein the incident metadata includes location, type of emergency, units dispatched, and comments. An analysis module analyzes the incident metadata and identifies changes in incident circumstances, including comparing current comments with historical comments corresponding to the location. A data retrieval module accesses and retrieves public record information corresponding to the location, including property data, tax records, real estate records, historical records, and permits. An insight generation module generates real-time insights and updates regarding the incident, including reclassifying the type of emergency based on the analyzed metadata and retrieved public records. An alert module transmits the real-time insights to emergency personnel, including field responders and Emergency Communication Centers (ECC).

Systems and methods relating to public notification. A system for public notification of emergency situations or for alerting the public of incidents uses one or more servers in a firewalled environment that is segregated from the general Internet. The system receives a data feed from the REST API of computer aided dispatch systems used by the authorities in a jurisdiction (e.g. police and emergency services). The data is converted into standardized nomenclature and is transmitted to apps installed on user computing devices.

A disclosed method of operating an emergency data management system includes: obtaining emergency data related to an emergency call to an emergency communication center (ECC) by a cloud server of the emergency data management system independent from the ECC; obtaining an address for the emergency call via a connectivity device located at the ECC, where the connectivity device is operatively coupled to the cloud server; matching the address to an ECC computer-aided-dispatch (CAD) system incident record address; and sending the emergency data to the ECC CAD system incident record corresponding to the matched CAD system incident record address.

The disclosed solution is generally configured for integration with a computer aided dispatch (“CAD”) system in order to analyze the mental and emotional health of law enforcement officers. The disclosed solution relies on artificial intelligence (“AI”) based on large-language models (“LLMs”) in order to process and categorize CAD-based data in order to detect opportunities to provide mental and emotional support for responding law enforcement who face difficult emergency situations. The disclosed solution is configured to operate with existing CAD systems in order to reduce reconfiguration and retraining of dispatchers.

Exemplary embodiments of the present invention provide a virtual dispatch assist system in which various types of Intelligent Agents are deployed (e.g., as part of a new CAD system architecture or as add-ons to existing CAD systems) to analyze vast amounts of historic operational data and provide various types of dispatch assist notifications and recommendations that can be used by a dispatcher or by the CAD system itself (e.g., autonomously) to make dispatch decisions.

Exemplary embodiments of the present invention provide a virtual dispatch assist system in which various types of Intelligent Agents are deployed (e.g., as part of a new CAD system architecture or as add-ons to existing CAD systems) to analyze vast 5 amounts of historic operational data and provide various types of dispatch assist notifications and recommendations that can be used by a dispatcher or by the CAD system itself (e.g., autonomously) to make dispatch decisions. 20 24 20 30 89 09 M ay 2 02 4 2 0 2 4 2 0 3 0 8 9 0 9 M a y 2 0 2 4 A B S T R A C T O F T H E D I S C L O S U R E 5

A disclosed method implements training an artificial intelligence module in a cloud-based emergency data management system using training data comprising emergency call data from an emergency communication center (ECC); generating a script, in response to the training data, by the artificial intelligence module, the script for converting emergency call data into a mapping subprocess format of the cloud-based emergency data management system; and configuring a cloud-based processor using the script.

A disclosed method implements: receiving, by a cloud server, unstructured computer-aided-dispatch (CAD) incident data from a CAD system corresponding to a CAD incident record for an emergency call received at an emergency communication center (ECC); performing entity extraction on the unstructured CAD incident data to generate output data; and sending the output data from the cloud-based server, to an emergency responder mobile device terminal to provide information related to the CAD incident record for the emergency call.

In order to provide an accurate emergency dispatch to the scene of an evolving emergency incident, a computer-aided dispatch (CAD) system is configured to create a data variable for a particular data input characterizing an aspect of the incident. Using data analytics, the CAD system automatically analyzes ingested data associated with the incident, updates the value of the data variable, and uses the updated value as a basis for generating or updating dispatch commands.

Embodiments of leveraging a large language model (LLM) for universal dispatch messaging is described. A computer aided dispatch (CAD) message describing an event is received from a dispatch service of a plurality of dispatch services. The CAD message is in a first format, and at least some of the plurality of dispatch services generate CAD messages that are in a different format. The LLM is prompted to generate a structured message from the CAD message. The LLM may be prompted, based in part on the CAD message, to generate announcement text. An event record is stored that includes the structured message and may also include the announcement text. User devices are identified that are associated with users based in part on content of the structured message. Alerts are provided of the event to the user devices based in part on the structured message and user preferences of the users.

A disclosed method implements training an artificial intelligence module in a cloud-based emergency data management system using training data comprising emergency call data from an emergency communication center (ECC); generating a script, in response to the training data, by the artificial intelligence module, the script for converting emergency call data into a mapping subprocess format of the cloud-based emergency data management system; and configuring a cloud-based processor using the script.

A disclosed method of operating a cloud-based emergency data management system implements: receiving supplemental emergency data from a mobile device that placed an emergency call to an emergency communication center (ECC); obtaining ECC emergency data related to the emergency call by a connectivity device located at the ECC and operatively coupled to a functional entity of the ECC; determining a class of service for the emergency call based on the ECC emergency data; formatting the supplemental emergency data using the class of service; and sending the supplemental emergency data, formatted using the class of service, to an ECC computer-aided-dispatch (CAD) system to update a CAD incident record corresponding to the emergency call.

A method implements; obtaining emergency call data from one or more functional elements of an emergency communication center (ECC) by an interoperability apparatus; sending the emergency data from the interoperability apparatus to a cloud-based emergency data management system; converting a portion of the emergency data into a data object at the cloud-based emergency data management system; providing the data object to an instance of a cloud-based application provided by the cloud-based emergency data management system, where the instance is executed using a browser on a computer located at the ECC, and the data object updates a map view within a graphical user interface provided by the instance; and providing update data from the cloud-based emergency data management system to a computer-aided-dispatch system using the interoperability apparatus. The emergency data includes: ANI / ALI (Automatic Number Identification / Automatic Location Identification) data, call detail record (CDR) data, AVL (Automatic Vehicle Location) data, and voice data.

Examples provide a public safety answering point server including a processor configured to determines that a call taker of the PSAP has received a call from a caller regarding an incident and generate a transcript of the call. Based on the transcript, the processor determines a set of call attributes associated with the call, and determines whether a computer automated dispatch (“CAD”) record associated with the call is created within a threshold time period from the start time of the call. When the CAD record associated with the call is not created within the threshold time period, the processor infers, using a first artificial intelligence model, whether a CAD record should be created. In response to inferring that a CAD record should be created based on the set of call attributes, the processor generates and transmits a quality alert to an electronic device associated with a user of the PSAP.

A system for managing responders acquiring medical equipment and responding to an emergency medical event includes mobile devices associated with responders; a computer aided dispatch (CAD), and an equipment / responder management system communicatively coupled to the mobile devices and CAD and configured to receive an event location from the CAD, retrieve medical equipment locations from a database, receive responder locations from the mobile devices, send the event and equipment locations to a first mobile device, generate an activity log for the event including first responder status information based on the responder location, the event and medical equipment locations, send the activity log to the first mobile device, send the event location and the medical equipment locations to a second mobile device, update the activity log with second responder status information based on the responder, event and medical equipment locations, and send the activity log to the mobile devices.

A system for managing responders acquiring medical equipment and responding to an emergency medical event includes mobile devices associated with responders; a computer aided dispatch (CAD), and an equipment / responder management system communicatively coupled to the mobile devices and CAD and configured to receive an event location from the CAD, retrieve medical equipment locations from a database, receive responder locations from the mobile devices, send the event and equipment locations to a first mobile device, generate an activity log for the event including first responder status information based on the responder location, the event and medical equipment locations, send the activity log to the first mobile device, send the event location and the medical equipment locations to a second mobile device, update the activity log with second responder status information based on the responder, event and medical equipment locations, and send the activity log to the mobile devices.

The application provides a train section belonging dispatching station management method and system based on LTE dynamic reorganization, comprising: a data acquisition module acquires train position data and sends the train position data to a CAD computer-aided dispatching server. The CAD computer-aided dispatching server sends the train position data to a corresponding dispatching station after preprocessing the train position data. The dispatching station initiates a dynamic reorganization request of a current on-board station group to a cluster group controller in an LTE cluster core network according to the preprocessed train position data, and the cluster group controller responds to the dynamic reorganization request, thereby completing dynamic management of train belonging jurisdiction. The application solves the problem of on-board station group conversion between different belonging dispatching stations, reduces the waste of group number resources, and reduces the operation delay caused by back-and-forth switching of different belonging group numbers.