98 results about "Service desk" patented technology

The invention relates to the technical field of human-computer interaction, and discloses a voice answering method for combining intelligent answer with artificial answer. The voice answering method provided by the invention has a core thought that a voice identification algorithm is firstly used for converting problem voice information into problem text information; then, the problem text information is subjected to sentence segmentation processing to obtain a user interrogative sentence; and finally, on the basis of an interrogative sentence similarity, whether a standard interrogative sentence which is most similar to the user interrogative sentence and corresponding answering information are found in a QA library or a manual service desk is accessed to obtain answering information is determined. Therefore, voice answering can be realized so as to bring convenience for users to input problem information, and questioning and answering efficiency and user experience are improved. Meanwhile, when a proper answer can not be found in the QA library, manual answer can be switched to, and the doubts of users can be solved in time.

A user support system and related user interface that integrates FAQ features and helpdesk features. The user interface screen includes menu windows that allow the user to select a main category and a subcategory of the support topic, and displays a list of frequently asked questions (FAQ) based on the user-selected main category and subcategory. A message input window and associated metadata windows are also displayed on the user interface screen, which allow the user to send a question to the support provider. The support provider then communicates with the user through email or other means to provide answers to the user's questions. Optionally, after the support request is resolved, the question and answer may be used to update the FAQ database, taking into consideration the category and subcategory already selected by the user.

The invention provides an acquiring method and system of queuing wait time, which are suitable for the technical field of control. The acquiring method of the queuing wait time comprises the following steps of: acquiring the average arrival rate of customers and the average service rate of a service desk, and respectively recording as lambda and mu; acquiring the state transition information of the customers according to the average arrival rate of the customers and the average service rate of the service desk, wherein the state transition information of the customers accords with state transition equations of the customers; analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers, and outputting and displaying. Through the embodiment of the invention, the accurate queuing wait time for the customers is acquired by acquiring the average arrival rate of the customers and the average service rate of the service desk, acquiring the state transition information of the customers, which accords with the state transition equations of the customers, according to the average arrival rate of the customers and the average service rate of the service desk, analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers and outputting and displaying, and therefore, the satisfaction degree of the customers is enhanced.

The invention provides a novel queuing and calling system, which relates to the field of auxiliary equipment of the service industry. The novel queuing and calling system comprises a number issuing machine, a number calling machine and a service counter and is characterized by also comprising an information storage database and a data reading filtration discriminator; the number issuing machine is configured to collect identity information of a queuing person and send the identity information to the information storage database, and a number issuing module of the number issuing machine is configured to issue a number or make a prompt of repeated number arranging according a discriminated signal; the number calling machine is configured to call the number; the service counter is configured to collect number arranging information and determine whether a service is provided after the identity information is discriminated. According to the novel queuing and calling system, the problem of unfair sequencing caused by existence of professional number arranging persons; a person who takes a number repeatedly can be excluded, and even if the person leaves midway, an opportunity of being serviced again of the person can also be ensured by a number recycling system; complete system operation is realized, and no human intervention process exists, therefore, the sequencing is ensured to be comparatively fair.

The invention provides a full-automatic unmanned aerial vehicle service desk for electric power inspection and a using method. The full-automatic unmanned aerial vehicle service desk comprises a protective shell, a solar cell panel, a skylight, a window opener, a lifting platform, a communication module, a controller, a power module, a wireless charging base and a straightening device, wherein thesolar cell panel and the skylight are arranged at the top of the protective shell; the window opener is connected with the skylight; the lifting platform is arranged below the skylight; the wirelesscharging base and the straightening device are arranged on the lifting platform, and the wireless charging base is arranged on the inner side of the straightening device; the solar cell panel, the power supply module and the wireless charging base are electrically connected; and the window opener, the lifting platform, the straightening device and the communication module are connected with the controller. The full-automatic unmanned aerial vehicle service desk can solve the problems that an unmanned aerial vehicle is poor in cruising ability and cannot execute remote tasks, and can realize that the unmanned aerial vehicle can complete full-automatic power inspection tasks without manual intervention and assistance.

The invention provides a robot service system and a robot multi-track tracking moving method. Tracking detection is carried out through a robot, the directions and the positions of robots on tracks are determined, and the robots are capable of carrying out two-track tracking moving in a service area and carrying out five-track tracking moving in the service area, so that the functions of multi-track tracking bidirectional driving, encounter avoiding, single-track stopping and the like are realized. The robot service system can be used in a plurality of public places such as a restaurant; in addition, the robot service system is reasonable in total structure, ideal in implementation cost, high in practicality and easy to popularize, so that the market potential is large and the application prospect is wide.

The embodiment of the invention discloses an integrated operation and maintenance management system, and the system comprises a data collection server which is used for configuring and carrying out the data collection of various systems or hardware; a data query server which is used for storing the acquired data and pre-analyzing the data; a real-time monitoring server which is used for monitoringthe real-time state of the equipment and giving an alarm in real time according to the state; and an operation and maintenance platform which is used for integrating various processes of data acquisition, business function modules (such as process management, inventory management, service desk management and the like) and data center operation and maintenance, and concluding, counting and analyzing operation and maintenance business data. Through the embodiment of the invention, standardized, refined, process-oriented and intelligent efficient operation and maintenance of the data center areconstructed, the operation and maintenance condition of the data center is presented through a visual interface, and the operation and maintenance management level of equipment and facilities of the data center is improved while the operation cost of the data center is saved.

The invention provides an adjustment mechanism of a computer consulting service table, and belongs to the technical field of consulting service tables. The adjustment mechanism comprises a cabinet body, a visual table and a console, wherein the cabinet body comprises a storage cabinet, a machine cabinet and a storage battery, wherein a cavity is formed in one side in the cabinet body to serve as the storage cabinet; a partition plate is vertically arranged at one end of the storage cabinet, and the other side of the partition plate is located at the bottom of the cabinet body and is fixed withthe storage battery; the machine cabinet is arranged above the storage battery; a central control unit is arranged in the machine cabinet; a wiring box is fixed to the edge of one side of the upper surface of the cabinet body; a hinge column is embedded and mounted in the upper end of the wiring box; the visual table is connected to the hinge column; electric telescopic rods are connected to theback plate, close to the two sides, of the visual table; the lower ends of the electric telescopic rods are fixed to a fixed base; the fixed base is fastened on the upper surface, close to the two ends, of the cabinet body through screw rods; and the console is horizontally arranged on one side of the position, flush with the upper surface, of the cabinet body. The device is convenient to adjust,high in practicability and humanized in design, and has popularization significance.

The invention discloses a dynamic entity queuing model construction method based on a time sequence. The dynamic entity queuing model construction method comprises the following steps of: firstly, acquiring a time parameter set when a customer arrives at a service institution and receives a service; judging a queuing state according to the system queue length Li and the number of service desks; independently acquiring individual queuing state parameters of customers in a non-queuing process and a queuing process; acquiring individual queuing state parameters of each customer and calculating various dynamic change indexes of a queuing system; and carrying out real-time tracking and evaluation on the system operation efficiency and the service level of the queuing system according to the obtained dynamic change indexes. A queuing model constructed by adopting the dynamic entity queuing model construction method can effectively simulate and reveal the dynamic change of the state of the queuing system, and realizes the real-time tracking and evaluation of the operation efficiency and service level of the system.

The invention discloses a logistic transportation tracking management system feeding back cargo information in real time. According to the logistic transportation tracking management system, cargo inspection and reception include cargo checking and reception as well as information feedback, thereby being capable of achieving timely information feedback of products by consumers; raw material allocation is linked with sale, thus a raw material supplier can achieve the sharing of sales information in real time, and can reissue the raw materials timely; sales include a general reception desk, pre-sale service, after-sale service and question consultation, thus consumers can find corresponding service items on the system to help information diffluence, so that the system operates efficiently; and ordering management is provided with a delivery information sending interface, a cargo state information sending interface, a waybill signing information sending interface and a cargo receipt information sending interface, so that the consumers can track order details in real time. The logistic transportation tracking management system feeding back the cargo information in real time can be run on PC equipment and mobile intelligent equipment, thus the system can be used on the fixed terminal and the mobile terminal simultaneously, thereby greatly facilitating the use of the information system.

The invention discloses a monitoring method and system of KTV private rooms. The method comprises following steps: step 1, identifying the face information of the persons who enter or go out of a KTV private room with a human face identification device, and then sending the information to a computer in the service counter; step 2, counting the numbers of people in every KTV private room and the times that each person goes in and goes out a KTV private room; step 3, calling service people to clear a KTV private room if the time that people in the KTV private room go in the KTV private room and the time that people in the KTV private room go out the KTV private room are both even numbers. The monitoring method and system identify face information of people who go in or out of a KTV private room by utilizing a human face identification device, which is arranged on the door of the KTV private room, then the numbers of people in every KTV private room and the times that each person go in or out of a KTV private room are calculated by a computer in the service counter, thus real-time acknowledge of people information in each KTV private room is achieved, so that the utilization rate of KTV private rooms is improved.

The invention discloses a monitoring method and device of a private room of a restaurant. The monitoring method of the private room of the restaurant comprises the following steps that (1) a signal transmitter on a service counter transmits a query signal; (2) a signal receiver receives the query signal and triggers an infrared induction device installed under a dining table to sense whether persons exist in the private room; (3) a signal generation module generates a response signal when the persons are in the private room, a recognizer recognizes the response signal, and information of the number of the persons is displayed through a displayer; (4) the signal generation module does not generate the response signal when the persons are not in the private room, and the recognizer displays information that the persons are not in the private room through the displayer according to a preset time period. Due to the fact that the infrared induction device is used for sensing whether the persons are around the dining table, the situation that privacy of customers in the private room cannot be leaked is ensured, the condition of the persons in the private room can be monitored timely and effectively, the utilization rate of the private room of the restaurant is improved, and the economic loss of the restaurant is reduced.

The invention discloses a portable outdoor foldable information consultation service desk, and belongs to the technical field of information consultation. The service desk comprises a desk, a bearinga is embedded in the inner side of the middle part of the desk, the bearing a is rotatably connected to one end of a screw rod, the other end of the screw rod extends to the outside of the desk and isfixedly connected with a hand wheel a, and the outer side wall of the screw rod is in spiral transmission connection with a thread sleeve. Two supporting frames at the bottom of the desk are unfoldedto form a supporting structure for the desk, it is guaranteed that the desk can be stably placed on the ground, the angle of an electronic board can be adjusted at will, meanwhile, the electronic board can be folded and recycled, the electronic board is convenient to store, the use area of the two sides of the desk is increased, meanwhile folding and storage are convenient, and the service desk has good expandability; and meanwhile, under the action of moving wheels, the desk is turned over laterally, and the moving wheels are in contact with the ground, so that moving work is facilitated, carrying is not needed, the mobility is high, and the portable degree is high.

The immediately booking electronic file system has deputy server, booking server and ticket drawing system. After the user transmits the booking request data to the deputy server through mobile phone, radio phone, networked computer or portable electronic device as well as telecom service counter or public telecom network, the deputy server requests booking to the booking server and confirm the booking program. Finally, the ticket drawing system prints the airline ticket or receipt to complete the ticket booking.

The invention relates to the technical field of surveying and mapping, and discloses an urban and rural planning inspection surveying and mapping data acquisition method, which comprises the followingsteps of: 1, actually measuring a building land area through a measuring device, and sending measured data to a plurality of groups of user terminals for storage; 2, acquiring surveying and mapping data information on multiple groups of user terminals through a general service desk, determining geographic position related information of the current building land according to the acquired multiplegroups of surveying and mapping data information, and establishing corresponding coordinates. According to the invention, the geographic position related information of the current building land is determined through the obtained multiple groups of surveying and mapping data information; the corresponding coordinates are established, the image information of the current to-be-constructed buildingis determined through the facade plotting method, the accuracy of the measurement result can be greatly improved, errors existing in manual measurement are reduced, the authenticity of final data isguaranteed, and the method is high in efficiency and precision.

The invention discloses an intelligent multi-camera live broadcast device which comprises a cloud service desk, a multi-camera live broadcast putting system, a multi-camera live broadcast preprocessing system and a multi-camera live broadcast playing system. According to the device, the received multi-camera live broadcast information can be processed; the machine position displayed to the user isthe optimized machine position after intelligent analysis and calculation, and the multi-machine position information can be issued to the user to freely switch the machine position information, so that better live broadcast experience is brought, interested content recommended to the user under the condition of multi-machine position live broadcast can be effectively improved, and the user experience of live broadcast is improved.

The invention relates to the technical field of service desks, and discloses an enterprise management consultation service desk with the height capable of being manually adjusted. The service desk comprises a work box, a service desk top and a clamping plate, a connecting hole is formed in the rear side of the work box and longitudinally penetrates through the rear side of the work box to extend into the work box, connecting plates are fixedly installed on the left side and the right side of the interior of the work box, the front ends and the rear ends of the connecting plates are fixedly installed on the front side and the rear side of the interior of the work box correspondingly, and the cross sectional area of the connecting plates is matched with the cross sectional area of the hollowarea in the work box. Two sets of stop blocks drive two sets of transmission threaded shafts to rotate anticlockwise in two sets of first threaded holes and two sets of second threaded holes, so thatthe desktop of the service desk starts to descend through the first threaded holes and the second threaded holes, a workbench can be fixed through threads by stopping rotating a rotating handle at any time, operation can be conducted by only one person, the working time is saved, and the working efficiency is improved.

The invention discloses an intelligent calling system based on an RFID radio frequency circuit. The intelligent calling system comprises a medical infusion support, an infusion bottle and a receptiondesk, wherein an RFID label and an approach switch arranged at a warning area of the infusion bottle are arranged on the infusion bottle; the medical infusion support comprises a medical bracket, medical hooks, assistance hooks, a driving motor, a central control device and a base; and the central control device comprises a display interface, an RFID reader, a control mechanism, a central controlsystem as well as a display module, a storage module, a power supply module, a key control module, a wireless communication module and a motor driving motor which are connected with the central control system. The system is in wireless signal connection with the RFID label through the RFID reader, so that the infusion bottle, the medical care infusion frame and the reception desk to form an infusion system. Besides, through the approach switch and an ultrasonic wave distance sensor arranged on the infusion bottle, the liquid level height of liquid medicines in the infusion bottle can be monitored, so that medical care personnel at the reception desk can be automatically reminded.

The invention discloses a supermarket queuing simulation method and system based on proceeding, and belongs to the field of service systems. The supermarket queuing simulation method based on processing comprises the following specific steps: 1, carrying out supermarket queuing simulation on the basis of processing; establishing a queuing model through programming, obtaining a full-load probability P (n = C) of a supermarket service desk through the idle probability P0 and the service intensity rho of the supermarket service desk by utilizing the queuing model, and determining the opening number of the supermarket service desk according to the full-load probability P (n = C). By using the method or the system, the established queuing model can simulate the arrival time of the customer andthe time of the required service, and further the opening number of the service desks can be selectively adjusted by the management personnel, the accuracy of the simulation result is higher, the effect is better, the supermarket operation cost is effectively controlled, average queuing time of the customers is reduced, shopping service satisfaction of the customers is improved, and competitiveness of the supermarket is improved.

The invention discloses a multifunctional service desk for enterprise management, which comprises a service desk body, a mounting base is arranged on the service desk body, a computer display screen is mounted on the mounting base, the mounting base is fixedly connected with a turntable rotationally connected with a top plate of the service desk body, and a first threading pipe penetrates throughand is fixed on the turntable; storage units which are evenly distributed are arranged in an inner cavity of the service desk body, a second threading pipe is installed on a bottom plate of the storage unit on the uppermost layer, and a protection mechanism for protecting articles in the inner cavity of the service desk body is arranged on the side face of the service desk body. The angle of the computer display screen can be adjusted, and the computer display screen is convenient for customers to use; by arranging the first electrode plate, the second electrode plate, the power supply assembly and the clamping execution assembly, articles in the service desk body are better protected and prevented from being lost; by arranging the control mechanism, the service desk body can be changed into a moving state from a placing state, so that the service desk is more flexible to use.

The invention belongs to the technical field of IT service systems, and discloses a method, a system and equipment for constructing a business-oriented enterprise IT operation and service system. A cloud management platform is repositioned as a central hub of enterprise IT services, and various internal and external service resources are connected in the south direction through the cloud management platform; various IT and non-IT service processes and tools of enterprises are linked in the east-west direction, and a unified service portal is provided in the north direction; a customizable service desk and information display are provided for different roles, and service management work such as application, approval, viewing, adjustment, statistical analysis and the like of IT and non-IT type services required by work and business is completed in a one-stop manner through a service portal. According to the invention, daily service resources and processes in a plurality of business fields in an enterprise are automated, and convenient services of a single entrance are provided for related personnel, so that the service satisfaction degree of employees of the enterprise is improved, the operation cost is reduced, the operation efficiency is improved, and the continuous innovative development of businesses is promoted.

The invention discloses a rear-row child retention monitoring system based on a visual system. A camera shoots an image of the back-row space in a vehicle, and then a result of whether a child is left in the back-row space in the vehicle is obtained through the image analysis and detection; a temperature sensor detects the in-vehicle environment temperature; a system master controller receives the result of whether the child is left and the in-car environment temperature, judges whether alarm and car window control need to be started or not, and generates a control instruction and an alarm finger; a car window control module controls the car window to be shaken down after receiving the control instruction; and after receiving the alarm instruction, a vehicle networking module dials an alarm call or sends an alarm message to a mobile phone or a service desk through a communication means. According to the invention, the situation and the problem of life danger of the child caused by too high temperature in the vehicle due to negligence of a driver or leaving of the driver and retention of the child in the rear row of the vehicle in high-temperature weather are solved, the environment information can be detected to give the alarm, and accidents caused by high temperature of the child retention in the vehicle are avoided.