104 results about "Service desk" patented technology

The invention relates to the technical field of human-computer interaction, and discloses a voice answering method for combining intelligent answer with artificial answer. The voice answering method provided by the invention has a core thought that a voice identification algorithm is firstly used for converting problem voice information into problem text information; then, the problem text information is subjected to sentence segmentation processing to obtain a user interrogative sentence; and finally, on the basis of an interrogative sentence similarity, whether a standard interrogative sentence which is most similar to the user interrogative sentence and corresponding answering information are found in a QA library or a manual service desk is accessed to obtain answering information is determined. Therefore, voice answering can be realized so as to bring convenience for users to input problem information, and questioning and answering efficiency and user experience are improved. Meanwhile, when a proper answer can not be found in the QA library, manual answer can be switched to, and the doubts of users can be solved in time.

A service desk server receives trouble ticket information TC showing a fault status of a device, whereupon incident information X is generated (t0). Subsequently, the faulty service name is retrieved from fault information table based on the trouble ticket information TC. The service desk server then enters the service name in a template to generate fault notification message data html1 and html2 for transfer to a first and a second web server, respectively. Each of first and second web servers is thereby prompted to post a fault notification on their web site, on the basis of fault notification message data html1 and html2. Thus, fault information can be automatically notified to end users.

A cabin management system for functions which are provided within a passenger compartment, in each seats of a passenger said system comprising a function control unit which has a switching unit for switching individually functions for the respective passenger on and off, wherein the passenger is authenticated by identification means with respect to said cabin management system, said function control units being connected by means of an on-board network to a server which communicates via a wireless interface with a service trolley comprising a display indicating a comfort class selected by the respective passenger to a flight attendant.

The invention provides a queuing method based on the positioning technology, relating to the field of queueing and the mobile positioning technology. The queuing method comprises the following steps: A, storing the geographic location information corresponding to a queue in advance, wherein the location is the geographic location of a service counter or a business hall at which the service counter locates; B, taking the sole identification number of an MS (mobile station) as a number-extracting basis, allocating the queuing number of the queue in accordance with an application, and storing the association record between the queuing number and the sole identification number of the MS; C. positioning the geographic location of the MS before the queuing number is called; and D, calling the queuing number if the distance between the geographic location of the queue and the geographic location of the MS is in the permitted range. If the MS locates at a position within 200 meters of the business hall at which the queue locates, namely within the permitted range, a client can be confirmed to be in the queuing site basically without positioning the client location accurately. The invention also provides a system realizing the method. The remarkable improvement of the scheme is that: the matured mobile position technology is applied to the queuing field, which not only avoids the dead number effectively and providing convenience to the clients.

A wireless bellhop queuing, distribution, and management system comprising a centralized wireless communication system, a plurality of wireless handheld communication devices for entering information and communicating with the centralized system, and a tracking system which depicts the physical location of the bellhops or storage items in the facility. A system and method for satisfaction of customer or guest requests includes offering the assignment to the bellhops who are the closest to the customer and task to be accomplished.

A user support system and related user interface that integrates FAQ features and helpdesk features. The user interface screen includes menu windows that allow the user to select a main category and a subcategory of the support topic, and displays a list of frequently asked questions (FAQ) based on the user-selected main category and subcategory. A message input window and associated metadata windows are also displayed on the user interface screen, which allow the user to send a question to the support provider. The support provider then communicates with the user through email or other means to provide answers to the user's questions. Optionally, after the support request is resolved, the question and answer may be used to update the FAQ database, taking into consideration the category and subcategory already selected by the user.

The invention provides an acquiring method and system of queuing wait time, which are suitable for the technical field of control. The acquiring method of the queuing wait time comprises the following steps of: acquiring the average arrival rate of customers and the average service rate of a service desk, and respectively recording as lambda and mu; acquiring the state transition information of the customers according to the average arrival rate of the customers and the average service rate of the service desk, wherein the state transition information of the customers accords with state transition equations of the customers; analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers, and outputting and displaying. Through the embodiment of the invention, the accurate queuing wait time for the customers is acquired by acquiring the average arrival rate of the customers and the average service rate of the service desk, acquiring the state transition information of the customers, which accords with the state transition equations of the customers, according to the average arrival rate of the customers and the average service rate of the service desk, analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers and outputting and displaying, and therefore, the satisfaction degree of the customers is enhanced.

The present invention describes an automated process that enables dynamic provisioning (both creation and deletion) of administrative accounts based upon a real-time need as defined by service desk processes and procedures. This invention enhances current provisioning of administrative account processes that are typically handled by service desk personnel that constantly turnover through firings and hirings. By creating an on-demand provisioning process on a strictly as-needed basis an enhanced security structure is created. In addition, audit ability of access can be added to the processes that provides accountability and traceability of activities that can be directly related back to actual business justifications (the initial problem report) for actions (important not only in ITIL but also regulatory requirements).

The invention provides a novel queuing and calling system, which relates to the field of auxiliary equipment of the service industry. The novel queuing and calling system comprises a number issuing machine, a number calling machine and a service counter and is characterized by also comprising an information storage database and a data reading filtration discriminator; the number issuing machine is configured to collect identity information of a queuing person and send the identity information to the information storage database, and a number issuing module of the number issuing machine is configured to issue a number or make a prompt of repeated number arranging according a discriminated signal; the number calling machine is configured to call the number; the service counter is configured to collect number arranging information and determine whether a service is provided after the identity information is discriminated. According to the novel queuing and calling system, the problem of unfair sequencing caused by existence of professional number arranging persons; a person who takes a number repeatedly can be excluded, and even if the person leaves midway, an opportunity of being serviced again of the person can also be ensured by a number recycling system; complete system operation is realized, and no human intervention process exists, therefore, the sequencing is ensured to be comparatively fair.

The invention provides a full-automatic unmanned aerial vehicle service desk for electric power inspection and a using method. The full-automatic unmanned aerial vehicle service desk comprises a protective shell, a solar cell panel, a skylight, a window opener, a lifting platform, a communication module, a controller, a power module, a wireless charging base and a straightening device, wherein thesolar cell panel and the skylight are arranged at the top of the protective shell; the window opener is connected with the skylight; the lifting platform is arranged below the skylight; the wirelesscharging base and the straightening device are arranged on the lifting platform, and the wireless charging base is arranged on the inner side of the straightening device; the solar cell panel, the power supply module and the wireless charging base are electrically connected; and the window opener, the lifting platform, the straightening device and the communication module are connected with the controller. The full-automatic unmanned aerial vehicle service desk can solve the problems that an unmanned aerial vehicle is poor in cruising ability and cannot execute remote tasks, and can realize that the unmanned aerial vehicle can complete full-automatic power inspection tasks without manual intervention and assistance.

This invention provides a self-help complaint method for short messages of customer cell phones including the following steps: a user transmits a short complaint message to a complaints self-declared module installed on a server via a cell phone, which converts the complaint message submitted in the complaint list of the user to a description language of the background standard by a complaint data conversion module, and the languard is transferred to an internal complaint process system of a communication operator by an interface module.

The invention provides a robot service system and a robot multi-track tracking moving method. Tracking detection is carried out through a robot, the directions and the positions of robots on tracks are determined, and the robots are capable of carrying out two-track tracking moving in a service area and carrying out five-track tracking moving in the service area, so that the functions of multi-track tracking bidirectional driving, encounter avoiding, single-track stopping and the like are realized. The robot service system can be used in a plurality of public places such as a restaurant; in addition, the robot service system is reasonable in total structure, ideal in implementation cost, high in practicality and easy to popularize, so that the market potential is large and the application prospect is wide.

The embodiment of the invention discloses an integrated operation and maintenance management system, and the system comprises a data collection server which is used for configuring and carrying out the data collection of various systems or hardware; a data query server which is used for storing the acquired data and pre-analyzing the data; a real-time monitoring server which is used for monitoringthe real-time state of the equipment and giving an alarm in real time according to the state; and an operation and maintenance platform which is used for integrating various processes of data acquisition, business function modules (such as process management, inventory management, service desk management and the like) and data center operation and maintenance, and concluding, counting and analyzing operation and maintenance business data. Through the embodiment of the invention, standardized, refined, process-oriented and intelligent efficient operation and maintenance of the data center areconstructed, the operation and maintenance condition of the data center is presented through a visual interface, and the operation and maintenance management level of equipment and facilities of the data center is improved while the operation cost of the data center is saved.

A portable computing device captures imagery from a screen of a second computer, decodes information steganographically-encoded in the screen display, and uses the decoded information to establish a secure session with the second computer. Such technology enables a help-desk staffer to interact with a client's desktop computer, without touching the keyboard of the desktop computer, and without interrupting the client's work. A great many other features and arrangements are also detailed.

A system and method for integrating a plurality of support case or ticket management systems via email is invented. Said system and method enable escalation of cases or tickets between existing support systems with no or limited customization. Said existing support system is any CRM, helpdesk or service desk system, and can be distributed across a plurality of organizations. The subject, body and other fields of a case can be represented by the subject, body and other fields of an email. And, because email is a built-in capability of many support systems, integration may be achieved without an adapter.

The invention provides an adjustment mechanism of a computer consulting service table, and belongs to the technical field of consulting service tables. The adjustment mechanism comprises a cabinet body, a visual table and a console, wherein the cabinet body comprises a storage cabinet, a machine cabinet and a storage battery, wherein a cavity is formed in one side in the cabinet body to serve as the storage cabinet; a partition plate is vertically arranged at one end of the storage cabinet, and the other side of the partition plate is located at the bottom of the cabinet body and is fixed withthe storage battery; the machine cabinet is arranged above the storage battery; a central control unit is arranged in the machine cabinet; a wiring box is fixed to the edge of one side of the upper surface of the cabinet body; a hinge column is embedded and mounted in the upper end of the wiring box; the visual table is connected to the hinge column; electric telescopic rods are connected to theback plate, close to the two sides, of the visual table; the lower ends of the electric telescopic rods are fixed to a fixed base; the fixed base is fastened on the upper surface, close to the two ends, of the cabinet body through screw rods; and the console is horizontally arranged on one side of the position, flush with the upper surface, of the cabinet body. The device is convenient to adjust,high in practicability and humanized in design, and has popularization significance.

The invention discloses a dynamic entity queuing model construction method based on a time sequence. The dynamic entity queuing model construction method comprises the following steps of: firstly, acquiring a time parameter set when a customer arrives at a service institution and receives a service; judging a queuing state according to the system queue length Li and the number of service desks; independently acquiring individual queuing state parameters of customers in a non-queuing process and a queuing process; acquiring individual queuing state parameters of each customer and calculating various dynamic change indexes of a queuing system; and carrying out real-time tracking and evaluation on the system operation efficiency and the service level of the queuing system according to the obtained dynamic change indexes. A queuing model constructed by adopting the dynamic entity queuing model construction method can effectively simulate and reveal the dynamic change of the state of the queuing system, and realizes the real-time tracking and evaluation of the operation efficiency and service level of the system.

The invention discloses a logistic transportation tracking management system feeding back cargo information in real time. According to the logistic transportation tracking management system, cargo inspection and reception include cargo checking and reception as well as information feedback, thereby being capable of achieving timely information feedback of products by consumers; raw material allocation is linked with sale, thus a raw material supplier can achieve the sharing of sales information in real time, and can reissue the raw materials timely; sales include a general reception desk, pre-sale service, after-sale service and question consultation, thus consumers can find corresponding service items on the system to help information diffluence, so that the system operates efficiently; and ordering management is provided with a delivery information sending interface, a cargo state information sending interface, a waybill signing information sending interface and a cargo receipt information sending interface, so that the consumers can track order details in real time. The logistic transportation tracking management system feeding back the cargo information in real time can be run on PC equipment and mobile intelligent equipment, thus the system can be used on the fixed terminal and the mobile terminal simultaneously, thereby greatly facilitating the use of the information system.

The invention discloses a monitoring method and system of KTV private rooms. The method comprises following steps: step 1, identifying the face information of the persons who enter or go out of a KTV private room with a human face identification device, and then sending the information to a computer in the service counter; step 2, counting the numbers of people in every KTV private room and the times that each person goes in and goes out a KTV private room; step 3, calling service people to clear a KTV private room if the time that people in the KTV private room go in the KTV private room and the time that people in the KTV private room go out the KTV private room are both even numbers. The monitoring method and system identify face information of people who go in or out of a KTV private room by utilizing a human face identification device, which is arranged on the door of the KTV private room, then the numbers of people in every KTV private room and the times that each person go in or out of a KTV private room are calculated by a computer in the service counter, thus real-time acknowledge of people information in each KTV private room is achieved, so that the utilization rate of KTV private rooms is improved.

The invention discloses a monitoring method and device of a private room of a restaurant. The monitoring method of the private room of the restaurant comprises the following steps that (1) a signal transmitter on a service counter transmits a query signal; (2) a signal receiver receives the query signal and triggers an infrared induction device installed under a dining table to sense whether persons exist in the private room; (3) a signal generation module generates a response signal when the persons are in the private room, a recognizer recognizes the response signal, and information of the number of the persons is displayed through a displayer; (4) the signal generation module does not generate the response signal when the persons are not in the private room, and the recognizer displays information that the persons are not in the private room through the displayer according to a preset time period. Due to the fact that the infrared induction device is used for sensing whether the persons are around the dining table, the situation that privacy of customers in the private room cannot be leaked is ensured, the condition of the persons in the private room can be monitored timely and effectively, the utilization rate of the private room of the restaurant is improved, and the economic loss of the restaurant is reduced.

The invention discloses a portable outdoor foldable information consultation service desk, and belongs to the technical field of information consultation. The service desk comprises a desk, a bearinga is embedded in the inner side of the middle part of the desk, the bearing a is rotatably connected to one end of a screw rod, the other end of the screw rod extends to the outside of the desk and isfixedly connected with a hand wheel a, and the outer side wall of the screw rod is in spiral transmission connection with a thread sleeve. Two supporting frames at the bottom of the desk are unfoldedto form a supporting structure for the desk, it is guaranteed that the desk can be stably placed on the ground, the angle of an electronic board can be adjusted at will, meanwhile, the electronic board can be folded and recycled, the electronic board is convenient to store, the use area of the two sides of the desk is increased, meanwhile folding and storage are convenient, and the service desk has good expandability; and meanwhile, under the action of moving wheels, the desk is turned over laterally, and the moving wheels are in contact with the ground, so that moving work is facilitated, carrying is not needed, the mobility is high, and the portable degree is high.

The invention discloses a hotel intelligent check-out method. The hotel intelligent check-out method comprises the steps that: A, an intelligent check-out device receives a user request; B, the intelligent check-out device forwards a user request signal to a signal reception amplifier; C, a signal reception interphone receives the user request; D, the signal reception interphone informs a service counter of a guest room confirmation result; E, a computer displays and makes a sound to prompt the user request information. The hotel intelligent check-out method is economic and applicable, simple in structure, and convenient in installation and operation, saves time taken for check-out by customers efficiently, solves trouble of the customers, increases satisfaction degree of the customers, wins good reputation for enterprises due to rapid and in-time services, reduces frequent telephone call from a front desk, increases work efficiency, improves service quality, and provides powerful guarantee for safety of the customers due to an emergency call function.

The immediately booking electronic file system has deputy server, booking server and ticket drawing system. After the user transmits the booking request data to the deputy server through mobile phone, radio phone, networked computer or portable electronic device as well as telecom service counter or public telecom network, the deputy server requests booking to the booking server and confirm the booking program. Finally, the ticket drawing system prints the airline ticket or receipt to complete the ticket booking.

The invention relates to the technical field of surveying and mapping, and discloses an urban and rural planning inspection surveying and mapping data acquisition method, which comprises the followingsteps of: 1, actually measuring a building land area through a measuring device, and sending measured data to a plurality of groups of user terminals for storage; 2, acquiring surveying and mapping data information on multiple groups of user terminals through a general service desk, determining geographic position related information of the current building land according to the acquired multiplegroups of surveying and mapping data information, and establishing corresponding coordinates. According to the invention, the geographic position related information of the current building land is determined through the obtained multiple groups of surveying and mapping data information; the corresponding coordinates are established, the image information of the current to-be-constructed buildingis determined through the facade plotting method, the accuracy of the measurement result can be greatly improved, errors existing in manual measurement are reduced, the authenticity of final data isguaranteed, and the method is high in efficiency and precision.

The invention discloses a multifunctional information technology consultation service device which comprises a service desk. A placement cabinet is fixedly connected to the left side wall of the service desk, a bidirectional threaded rod is rotatably connected to the bottom of a cavity of the service desk in a penetrating mode, sliding blocks are symmetrically connected to the outer portion of the bidirectional threaded rod in a threaded mode, and a support is fixedly connected to the inner cavity wall of a mounting frame. A fan is fixedly connected to the side, close to a host, of the support, a filter plate is fixedly connected to the inner cavity wall of the mounting frame, a sweeping plate is slidably connected to the inner cavity wall of the mounting frame, spring telescopic rods are symmetrically and fixedly connected to the bottom of the service desk and the bottom of the placement cabinet, and universal wheels are fixedly connected to the lower portions of the spring telescopic rods. The invention relates to the technical field of information technology consultation service desks. According to the multifunctional information technology consultation service device, the problems that an existing information technology consultation service device is inconvenient to store and protect a display screen after being used and is inconvenient to cool the host are solved.

The embodiment of the invention relates to the technical field of information consulting equipment, and particularly discloses an information technology consulting service desk which comprises a workbench. An accommodating cavity is formed in the workbench, a display shell is arranged in the accommodating cavity in a supporting manner through a lifting mechanism, and a camera body is detachably mounted at the top of the display shell through a fixing mechanism; a display screen is arranged on the display shell; a supporting cavity corresponding to the containing cavity is further formed in theworkbench. According to the information technology consulting service desk provided by the embodiment of the invention, the adjusting screw rod is driven to rotate through the operation assembly, theposition of the display shell in the accommodating cavity can be adjusted according to the rotating direction of the adjusting screw rod, and when the display screen needs to be used, the display screen on the display shell can extend out of the accommodating cavity, so that the service desk is convenient to use; and when not in use, the display screen on the display shell can retract into the accommodating cavity, so that the use flexibility of the display screen is improved.

The invention discloses an intelligent multi-camera live broadcast device which comprises a cloud service desk, a multi-camera live broadcast putting system, a multi-camera live broadcast preprocessing system and a multi-camera live broadcast playing system. According to the device, the received multi-camera live broadcast information can be processed; the machine position displayed to the user isthe optimized machine position after intelligent analysis and calculation, and the multi-machine position information can be issued to the user to freely switch the machine position information, so that better live broadcast experience is brought, interested content recommended to the user under the condition of multi-machine position live broadcast can be effectively improved, and the user experience of live broadcast is improved.

This invention provides an on-line self-help complaint method for customer cell phone terminals including the following steps: a user sends complaint information to a complaint self-help declare module mounted on a server by logging its cell phone to the line, which converts the complaint information submitted by a user in a complaint list to a description language of a background standard via a customer complaint data conversion module to be transferred to a process system in a communication operator by an interface module.

The invention relates to the technical field of service desks, and discloses an enterprise management consultation service desk with the height capable of being manually adjusted. The service desk comprises a work box, a service desk top and a clamping plate, a connecting hole is formed in the rear side of the work box and longitudinally penetrates through the rear side of the work box to extend into the work box, connecting plates are fixedly installed on the left side and the right side of the interior of the work box, the front ends and the rear ends of the connecting plates are fixedly installed on the front side and the rear side of the interior of the work box correspondingly, and the cross sectional area of the connecting plates is matched with the cross sectional area of the hollowarea in the work box. Two sets of stop blocks drive two sets of transmission threaded shafts to rotate anticlockwise in two sets of first threaded holes and two sets of second threaded holes, so thatthe desktop of the service desk starts to descend through the first threaded holes and the second threaded holes, a workbench can be fixed through threads by stopping rotating a rotating handle at any time, operation can be conducted by only one person, the working time is saved, and the working efficiency is improved.