76 results about "Service desk" patented technology

The invention relates to an intelligent IT asset management system, and the system comprises a configuration asset management module which is used for automatically collecting IT asset information in a network, building a complete configuration item relation model, and supporting the dependency relation mapping and impact analysis between configuration items; the service desk management module is used for establishing a service catalog, defining a processing flow, response time and a service level protocol, automatically carrying out classification and priority evaluation on the received service requests through an intelligent classification engine, and distributing the service requests to proper processing personnel according to a preset rule; the contract supplier management module is used for full-life-cycle management of suppliers and contracts; the IT service financial module is used for multi-dimensional budget management and fine management of IT cost; and the multi-tenant management module is used for realizing entity separation and authority control. The problems of a traditional IT asset management system in the aspects of asset tracking, service management, cost control and the like are solved, and a set of complete IT service management solution is provided for enterprises.

The invention discloses an intelligent scheduling method based on task optimization. According to the method, firstly, the task load of each time period is predicted through historical data, and then an M / M / c queuing model is established to quantify a task queuing duration expected value as an optimization target. A two-stage optimization strategy is adopted: in the first stage, the optimal number of service desks in each time period is determined by applying dynamic planning, and accurate distribution of human resources is realized; in the second stage, specific employees are distributed to shifts through constraint planning, and meanwhile, complex constraints such as total working time fixing, continuous working duration, shift intervals and skill matching are met. According to the system, a queuing theory, constraint optimization and a prediction model can be combined, and on the premise of ensuring the feasibility of a scheduling scheme, the task processing waiting time is effectively shortened, and the service quality and the human resource utilization rate are improved.

The invention, which belongs to the technical field of traffic organization optimization, discloses a double-end queuing theory-based simulation and optimization method for a passenger area in a transportation junction online-hailing vehicle, comprising the following steps: acquiring a passenger arrival rate, a vehicle arrival rate, a service rate and the number of service desks used in the passenger area in the transportation junction online-hailing vehicle; according to the passenger arrival rate and the vehicle arrival rate, simulating a passenger area on the transportation junction online hailing vehicle through a Markov chain to obtain steady-state probability distribution, and according to the steady-state probability distribution, calculating to obtain an average queuing length of the vehicle and the passenger; the service intensity is calculated according to the dynamic parameters, the service intensity is judged, and the service rate and the number of service desks are adjusted according to the judgment result; the adjusted service rate and the number of service desks are restrained according to the passenger arrival rate and the vehicle arrival rate; and carrying out threshold judgment on the service intensity, and carrying out lag control on the number of the constrained service desks to be started according to a threshold judgment result so as to realize simulation optimization of the passenger area in the transportation junction online hailing car.

The invention discloses a dynamic scheduling method based on a dynamic priority queue and space-time conflict prediction, and relates to the field of conflict prediction and coordinated scheduling. The method comprises the following steps: acquiring information data of a target airport; based on a multi-service desk queuing model, according to airport flight resource data, determining a time-slot-divided take-off and landing queue sequence; based on the conflict prediction model, potential conflict thermodynamic diagram information is predicted according to radar and airport topological data; the conflict prediction model is obtained by training a space-time diagram convolutional network obtained by time sequence modeling based on combination of a diagram convolutional network and a gating cycle unit according to historical radar and airport topological data; determining a scheduling scheme by adopting a mixed integer programming model according to the take-off and landing queue sequence and the potential conflict thermodynamic diagram information; the scheduling scheme is used for scheduling flights in an airport. According to the method and the device, the conflict and collision risk between flights can be effectively reduced while the operation efficiency is improved, and scheduling optimization is realized.

The invention relates to the technical field of self-service libraries, and discloses an artificial intelligence self-service library system which comprises an intelligent borrowing terminal, the output end of the intelligent borrowing terminal is connected with a book management module through a signal, and the output end of the intelligent borrowing terminal is connected with a voice interaction module through a signal. The output end of the intelligent borrowing terminal is in signal connection with a touch screen module, and the output end of the book management module is in signal connection with a reader information management module. The library borrowing and management system solves the problems that an existing library borrowing and management mode mainly depends on manual operation, for example, when a reader borrows books, a worker needs to manually register book information, borrower information and the like in a service desk, and when the book is returned, the mode also needs to manually check book conditions and handle book returning procedures, and on one hand, on the other hand, the manual operation is not needed; the manual operation efficiency is low, the queuing waiting phenomenon is easily caused in the borrowing peak period, and the borrowing experience of readers is greatly influenced.

To automate an operation of inputting information such as customer site information and monthly fees, and to streamline the process of compiling materials.SOLUTION: A system for automating an operation of inputting information such as customer site information and monthly fees, includes: means for receiving an instructions in a desired format through an input of an instruction; means for automatically performing the task of compiling materials based on the input instruction; and means for providing a consultation service by a specialized team.SELECTED DRAWING: Figure 1

The present invention relates to the technical field of waste treatment, and particularly to a multi-monitoring information integration system based on a zero-waste city, including a system input module for preliminary information editing of the zero-waste collaboration platform; a business center for supervising the special waste subsystems, and the special subsystems include the whole-process supervision of general industrial solid waste, the whole-process supervision of hazardous waste, the whole-process supervision of domestic waste, the business closed-loop supervision of construction waste, and the whole-process supervision of agricultural waste; a zero-waste service desk for processing the information of each special subsystem and classifying and storing it in the processing center of the special subsystem; and a zero-waste workbench for overall control and service of the information of each special subsystem of the system, and for collaborating, processing and analyzing the business of the zero-waste service desk. The present invention transforms the zero-waste city management network into a visual application system and provides a means for the zero-waste city operation department to operate and maintain the zero-waste city management network.

The utility model relates to the technical field of service desks, and discloses a movable information consulting service desk which comprises a service desk body, the bottom of the service desk body is fixedly connected with cushion legs, a moving mechanism is arranged in the service desk body, and a lifting mechanism is arranged in the service desk body. The moving mechanism comprises a sliding assembly and a moving assembly, the sliding assembly is arranged in the bottom of the service desk body, and the moving assembly is arranged at the bottom of the sliding assembly. According to the movable service desk for information consultation, the arranged moving mechanism and the sliding plate are slidably connected into the service desk body to limit the clamping base, so that when the clamping base moves downwards to drive the universal wheels to move, the clamping base cannot be separated from the service desk body, the stability of the device in use is guaranteed, meanwhile, a retraction spring is arranged at the top of the sliding plate, and the service desk is convenient to use. And after the sliding plate moves upwards, the sliding plate is automatically lifted and supported, so that the universal wheels cannot automatically fall down after retracting into the service desk main body.

The utility model relates to an air conditioning device integrated with passenger service functions, which comprises an air conditioning unit arranged in a service center and a plurality of cold and hot radiant panels arranged on the periphery of the service center, the air conditioning unit comprises a shell, a double-layer shutter air supply outlet, an air return inlet and a static pressure box, and the shell comprises an outer shell and an inner shell. A surface air cooler, a first silencer, a fan and a second silencer are sequentially arranged in an inner cavity of the inner shell from bottom to top. The cold and hot radiant panels are installed on the sides, close to the air conditioning unit, of the bottoms of the corresponding service desks. The air conditioning unit is installed in the service center, the double-layer shutter air supply outlet and the spherical nozzle are used for blowing air to the lower portion and the upper portion of the service center respectively, the cold and hot radiant panels are arranged on the periphery of the service center, the auxiliary refrigerating / heating function is provided, and therefore the thermal comfort state of workers is effectively improved.

1. Name of the design product: Business Handling Service Desk (M660C). 2. Use of the design product: Applied to places such as subways and stations for self-service ticket purchasing, querying, ticket replenishment, registration, update and other business handling. 3. Design key points of the design product: Lies in the shape. 4. Picture or photo that best shows the design key points: Perspective view.

The present invention relates to the field of self-service terminals, and specifically discloses an integrated police self-service desktop terminal, including a terminal service desk and a self-service terminal body arranged at the upper end of the terminal service desk, wherein the inner side of the terminal service desk is a hollow structure, and the hollow structure is used to store and hide the self-service terminal body; the upper end of the inner cavity of the terminal service desk and both sides of the entrance and exit are horizontally slidably connected with a shielding plate for shielding the entrance and exit; the inner side of the terminal service desk is provided with a driving mechanism for driving the self-service terminal body to rise and fall and the shielding plate to move horizontally. The integrated police self-service desktop terminal can automatically realize the lifting and hiding of the self-service terminal body and the hiding and covering of the self-service terminal body through the hollow terminal service desk, the entrance and exit, the shielding plate and the driving mechanism, and has a compact structure, which can not only meet the needs of efficient and convenient police services, but also take into account aesthetics, protection and ease of use when not in use.

The invention relates to a particle filtering concurrent sampling method and device based on a thread pool and computer equipment. The method comprises the following steps: in an initialization stage, creating a thread pool and a task queue by a main thread; after initialization is completed, a plurality of calculation tasks are created by a main thread, the calculation tasks, task queues and threads are abstracted into a multi-service-desk single-queue queuing system which is described in a normative and formalized mode by adopting a discrete event system, and the multi-service-desk single-queue queuing system is based on the states of calculation task queues and thread request queues in the task queues. Idle threads are dynamically dispatched and allocated to execute the calculation tasks, and concurrent execution of the calculation tasks is achieved; wherein the calculation task is a particle filtering sampling task in microscopic simulation. According to the method, the execution efficiency of particle filtering sampling and the operation efficiency of microscopic simulation are improved through concurrent execution of calculation tasks, certain resource consumption and calculation amount are reduced, the real-time requirement of dynamic data driving simulation is guaranteed, and therefore better simulation performance is achieved.

The invention relates to the technical field of configuration management databases, in particular to a service and IT resource associated configuration database system and a service desk request method. A configuration database system of a three-layer architecture is designed; a data layer adopts a unified configuration item library to store service configuration items, IT resource configuration items and association relationship data, and an association weight value and an effective time index are introduced; the association layer establishes a bidirectional association model through an association model engine, detects state change and updates the state change by using an automatic discovery module, and presents an association relationship by a topology visualization module; the application layer is provided with a business influence analysis module for calculating the influence degree, providing a priority basis for a service desk linkage module, and realizing rapid matching and scheme generation; through hierarchical design and module cooperation, deep fusion of business and IT resources and intelligent processing of service response are realized.

The invention provides a subway service desk queuing amount calculation method and system, a terminal and a storage medium, and relates to the technical field of data processing, in particular to a subway service desk queuing amount calculation method, which comprises the following steps: initializing the queuing amount of a subway service desk; acquiring first service response time of the subway service desk; judging whether the next service response time of the subway service desk is obtained within a preset time range after the first service response time, if so, adding one to the queuing amount, taking the next service response time as the first service response time, and if not, adding one to the queuing amount, and taking the next service response time as the second service response time; returning to the step of judging whether the next service response time of the subway service desk is obtained or not within the preset time range after the first service response time; and if not, outputting the queuing amount, and then returning to the step of re-executing the initialization of the queuing amount of the subway service desk. According to the invention, the queuing amount of the gate or the ticket vending machine can be accurately calculated.

A thermal serving station for a countertop is a device by which hot or cold locations are built into a countertop to keep food warm or cold. A temperature rated glass plate houses either a heating coil or a refrigerant based refrigeration system is provided and is operated by electric power. Additional components are located in the cabinets below the countertop. Certain areas may provide both heating and cooling depending on the user's needs. Insulation under the countertop protects nearby materials from excessive temperature variations. The device is bordered by a trim ring and provides integral LED lighting as well. The lighting will glow red for a hot area and blue for a cold area. The device is controlled by a digital touch screen or by wireless link to a smart phone thus providing a smooth countertop area.

The utility model relates to the technical field of consultation service desks, and discloses a service desk for question consultation of an electric power system. The bottom face of the isolation glass plate makes contact with the top face of the platform, a first guide rail is slidably arranged at the end of the isolation glass plate, and the bottom end of the first guide rail and the top face of the platform are fixedly installed; wherein the surface of the isolation glass plate is provided with a window; the window adjusting assembly and the isolation glass plate are arranged; and the file position moving assembly is mounted at the top surface position of the platform. The window adjusting assembly comprises an adjusting plate which is slidably arranged on the front face of the isolation glass plate; the bottom end of the second guide rail is fixedly installed on the top face of the platform. And the front surface and the back surface of the platform are arc-shaped. The shielded range of the window can be achieved through the arranged window adjusting assembly, then the size of the window can be changed, adjustment can be conducted according to needs, and convenience is achieved.

To provide a system.SOLUTION: An inquiry-handling workload reduction system comprises a generative AI add-on that generates an answer to a question in a manual such as an operation method in an inquiry-handling task at a service desk.SELECTED DRAWING: Figure 1

The present invention discloses a method, apparatus, device and storage medium for generating a notification policy. The method includes: obtaining first service parameters corresponding to a first service desk, second service parameters corresponding to a second service desk, and the number of people to be notified; determining the number of batches, the number of people corresponding to each batch, and the notification time corresponding to each batch according to the first service parameters corresponding to the first service desk, the second service parameters corresponding to the second service desk, and the number of people to be notified; determining a notification policy according to the notification time corresponding to each batch, the number of people corresponding to each batch, and the number of batches. Through the technical solution of the present invention, the service efficiency and resource utilization rate are improved, the service experience of the service recipient is optimized, and the time required to complete the service is shortened while ensuring the limited service capabilities of the dual service desks.

The invention relates to the technical field of computer performance evaluation, and discloses a three-valued optical computer performance and energy consumption balancing method based on partial synchronous vacation, which introduces a partial service desk synchronous vacation strategy and constructs a three-stage service model comprising task input, core calculation and result output. Key performance indexes such as the average queue length and the average waiting time of each stage are obtained, so that the optimal balance point between the performance and the energy consumption is obtained, and a social utility function comprehensively considering the system performance and the energy consumption is constructed by introducing Nash equilibrium and a social optimal strategy; the three-valued optical computer is controlled to be at an optimal balance point between performance and energy consumption through an operation result, so that low energy consumption is ensured while high performance is achieved.

The present invention discloses a simulation and optimization method for a ride-hailing boarding area at a transportation hub based on a double-ended queuing theory, which belongs to the technical field of traffic organization optimization. The method includes: obtaining the passenger arrival rate, vehicle arrival rate, service rate and number of activated service desks at the ride-hailing boarding area at the transportation hub; simulating the ride-hailing boarding area at the transportation hub through a Markov chain according to the passenger arrival rate and the vehicle arrival rate to obtain a steady-state probability distribution, and calculating the average queue length of vehicles and passengers according to the steady-state probability distribution; calculating the service intensity according to dynamic parameters, judging the service intensity, and adjusting the service rate and the number of activated service desks according to the judgment result; constraining the adjusted service rate and the number of activated service desks according to the passenger arrival rate and the vehicle arrival rate; performing a threshold judgment on the service intensity, and performing a hysteresis control on the constrained number of activated service desks according to the threshold judgment result, so as to realize the simulation optimization of the ride-hailing boarding area at the transportation hub.

Systems and methods are provided for automatically supporting clients in a help desk framework. In one implementation, a method includes a step of monitoring an enterprise network. In response to detecting one or more adverse conditions of the enterprise network that imply a decline in one or more User Experience (UX) metrics, the method further includes a step of automatically collecting data logs from the enterprise network. Also, the method includes automatically analyzing the data logs. In response to determining that the data logs indicate one or more issues in the enterprise network, the method further includes a step of suggesting actions to remediate the one or more issues.

1. The name of the designed product: service counter. 2. The use of the designed product: used as a service counter in a lobby. 3. The design points of the designed product: in shape. 4. The picture or photo that best shows the design points: the reference drawing in use. 5. The bottom view of the designed product is not a common view, and the bottom view is omitted.

The present invention discloses a deep - sea three - dimensional environment deduction and simulation analysis system based on big data, which relates to the technical field of deep - sea environment simulation. It includes a visualization service desk, and the visualization service desk is communicatively connected to a data acquisition and integration module, a deep - sea three - dimensional scene modeling module, a rendering optimization module, a deep - sea environment analysis module, an ocean environment deduction and simulation module, a three - dimensional visualization display module, and a deep - sea deduction typical scene roaming module. Among them, the modules are electrically connected. The present invention constructs a highly realistic deep - sea three - dimensional environment model by integrating multi - source and multi - dimensional deep - sea data, and uses big data processing technology to be able to real - time simulate the change trend of the deep - sea environment, reflect the dynamic changes of the deep - sea environment, and users can intuitively experience the deep - sea landscape through virtual roaming, significantly improving the efficiency and safety of deep - sea resource development, and reducing the development costs and risks caused by environmental uncertainties.

To reduce an operational load of a service desk task.SOLUTION: An information processing program causes a computer to perform receiving processing, copying processing, giving processing, and transmission processing. In the receiving processing, the computer receives a request to write to a help content in a display screen of the help content. In the copying processing, the computer copies the help content in response to receiving a write request. In the giving processing, the computer gives a right to edit the copied help content to a user from whom the write request is received, and gives a right to browse to an operator of the help content. In the transmission processing, the computer transmits inquiry data including the help content edited by the user, to an address of the operator.SELECTED DRAWING: Figure 2

The invention relates to the technical field of information technology consultation tables, in particular to a multifunctional consultation service table for information technology consultation service, which comprises a consultation table, seats are slidably arranged in the consultation table, rectangular grooves are formed in two sides of the bottom of the consultation table, and gears are rotatably arranged in the rectangular grooves. A long groove is formed in the top of the consulting table, and a supporting frame is slidably arranged at the bottom of the inner wall of the long groove. According to the multifunctional consultation service desk for the information technology consultation service, when a displayer is idle, the displayer is stored in a long groove, and when the displayer needs to be used, a seat is stretched backwards, so that the seat drives an L-shaped connecting rod and a driving rack to move backwards, a gear rotates, and a driven rack, two connecting blocks and a supporting frame are driven to move upwards; the display can be driven to move out of the interior of the long groove, the consultation table can be used rapidly according to different conditions, the possibility that display abnormity occurs in the display is reduced, and the service life of the display is guaranteed.

1. The name of the design product: touch self-service terminal. 2. The use of the design product: the design is generally used in self-service terminals (such as hospital self-service registration machines, bank self-service counters, etc.), to facilitate users to independently promote service processes such as hospitals, banks, insurance companies, and other service products. 3. The design points of the design product: the combination of shape, pattern and color. 4. The picture or photo that best indicates the design points: front view. 5. The design for which protection is sought includes color. 6. Other circumstances that need to be explained: design color: R:61 G:107 B:143 #3d6b8f.

The utility model discloses an airport passenger waiting cabin convenient for service, which relates to the technical field of airport equipment and comprises a waiting cabin, a service desk is mounted on the rear wall of the inner side of the waiting cabin, a service robot is movably mounted on the bottom wall of the inner side of the waiting cabin, and the service robot comprises a box body movably mounted on the inner side of the waiting cabin. A laser radar is installed on the outer side of the box body, a control motor is installed on the bottom wall of the inner side of the box body, a connecting rod is installed at the bottom of the control motor and penetrates through the bottom wall of the box body, and a bearing seat is installed at the bottom end of the connecting rod. The service robot is installed, the box body in the service robot is fixedly connected with the laser radar, the laser radar sends out radar signals, the radar signals are reflected after making contact with an object, a receiving element in the laser radar receives the reflected signals, the position of an obstacle can be conveniently detected, and the service robot can flexibly avoid the device.

The invention discloses a unified operation and maintenance management method and system. The method comprises the steps that multiple types of to-be-operated and to-be-maintained resources associated with an operation and maintenance project are obtained, and the multiple types of to-be-operated and to-be-maintained resources at least comprise one of software resources, hardware resources and infrastructure resources; determining different detection strategies according to the types of the to-be-operated and to-be-maintained resources, and respectively obtaining states of different types of to-be-operated and to-be-maintained resources according to the different detection strategies; under the condition that the state of the to-be-operated and maintained resource is abnormal, a processing work order is generated, the processing work order is used for being sent out through a service desk, the processing work order comprises a processing strategy of the abnormal to-be-operated and maintained resource, the purpose of avoiding operation and maintenance management for different operation and maintenance management systems is achieved, the technical effect of improving the operation and maintenance management efficiency is achieved, and the user experience is improved. And thus, the technical problem of relatively low operation and maintenance management efficiency in related technologies is solved.

The present application discloses a dynamic scheduling method based on dynamic priority queues and spatiotemporal conflict prediction, which relates to the field of conflict prediction and coordinated scheduling. The method includes: obtaining information data of the target airport; determining the time-slotted take-off and landing queue sequence based on the airport flight resource data based on the multi-service station queuing model; predicting potential conflict heat map information based on the radar and airport topology data based on the conflict prediction model; the conflict prediction model is obtained by training the spatiotemporal graph convolutional network obtained by temporal modeling based on the graph convolutional network combined with the gated recurrent unit according to the historical radar and airport topology data; using a mixed integer programming model, determining the scheduling plan based on the take-off and landing queue sequence and the potential conflict heat map information; the scheduling plan is used to schedule flights within the airport. The present application can effectively reduce the risk of conflicts and collisions between flights while improving operational efficiency, thereby optimizing scheduling.