35 results about "Service desk" patented technology

The invention discloses an intelligent scheduling method based on task optimization. According to the method, firstly, the task load of each time period is predicted through historical data, and then an M / M / c queuing model is established to quantify a task queuing duration expected value as an optimization target. A two-stage optimization strategy is adopted: in the first stage, the optimal number of service desks in each time period is determined by applying dynamic planning, and accurate distribution of human resources is realized; in the second stage, specific employees are distributed to shifts through constraint planning, and meanwhile, complex constraints such as total working time fixing, continuous working duration, shift intervals and skill matching are met. According to the system, a queuing theory, constraint optimization and a prediction model can be combined, and on the premise of ensuring the feasibility of a scheduling scheme, the task processing waiting time is effectively shortened, and the service quality and the human resource utilization rate are improved.

The utility model relates to the technical field of service desks, and discloses a movable information consulting service desk which comprises a service desk body, the bottom of the service desk body is fixedly connected with cushion legs, a moving mechanism is arranged in the service desk body, and a lifting mechanism is arranged in the service desk body. The moving mechanism comprises a sliding assembly and a moving assembly, the sliding assembly is arranged in the bottom of the service desk body, and the moving assembly is arranged at the bottom of the sliding assembly. According to the movable service desk for information consultation, the arranged moving mechanism and the sliding plate are slidably connected into the service desk body to limit the clamping base, so that when the clamping base moves downwards to drive the universal wheels to move, the clamping base cannot be separated from the service desk body, the stability of the device in use is guaranteed, meanwhile, a retraction spring is arranged at the top of the sliding plate, and the service desk is convenient to use. And after the sliding plate moves upwards, the sliding plate is automatically lifted and supported, so that the universal wheels cannot automatically fall down after retracting into the service desk main body.

The invention relates to the technical field of configuration management databases, in particular to a service and IT resource associated configuration database system and a service desk request method. A configuration database system of a three-layer architecture is designed; a data layer adopts a unified configuration item library to store service configuration items, IT resource configuration items and association relationship data, and an association weight value and an effective time index are introduced; the association layer establishes a bidirectional association model through an association model engine, detects state change and updates the state change by using an automatic discovery module, and presents an association relationship by a topology visualization module; the application layer is provided with a business influence analysis module for calculating the influence degree, providing a priority basis for a service desk linkage module, and realizing rapid matching and scheme generation; through hierarchical design and module cooperation, deep fusion of business and IT resources and intelligent processing of service response are realized.

A thermal serving station for a countertop is a device by which hot or cold locations are built into a countertop to keep food warm or cold. A temperature rated glass plate houses either a heating coil or a refrigerant based refrigeration system is provided and is operated by electric power. Additional components are located in the cabinets below the countertop. Certain areas may provide both heating and cooling depending on the user's needs. Insulation under the countertop protects nearby materials from excessive temperature variations. The device is bordered by a trim ring and provides integral LED lighting as well. The lighting will glow red for a hot area and blue for a cold area. The device is controlled by a digital touch screen or by wireless link to a smart phone thus providing a smooth countertop area.

The utility model relates to the technical field of consultation service desks, and discloses a service desk for question consultation of an electric power system. The bottom face of the isolation glass plate makes contact with the top face of the platform, a first guide rail is slidably arranged at the end of the isolation glass plate, and the bottom end of the first guide rail and the top face of the platform are fixedly installed; wherein the surface of the isolation glass plate is provided with a window; the window adjusting assembly and the isolation glass plate are arranged; and the file position moving assembly is mounted at the top surface position of the platform. The window adjusting assembly comprises an adjusting plate which is slidably arranged on the front face of the isolation glass plate; the bottom end of the second guide rail is fixedly installed on the top face of the platform. And the front surface and the back surface of the platform are arc-shaped. The shielded range of the window can be achieved through the arranged window adjusting assembly, then the size of the window can be changed, adjustment can be conducted according to needs, and convenience is achieved.

The invention relates to the technical field of computer performance evaluation, and discloses a three-valued optical computer performance and energy consumption balancing method based on partial synchronous vacation, which introduces a partial service desk synchronous vacation strategy and constructs a three-stage service model comprising task input, core calculation and result output. Key performance indexes such as the average queue length and the average waiting time of each stage are obtained, so that the optimal balance point between the performance and the energy consumption is obtained, and a social utility function comprehensively considering the system performance and the energy consumption is constructed by introducing Nash equilibrium and a social optimal strategy; the three-valued optical computer is controlled to be at an optimal balance point between performance and energy consumption through an operation result, so that low energy consumption is ensured while high performance is achieved.

Systems and methods are provided for automatically supporting clients in a help desk framework. In one implementation, a method includes a step of monitoring an enterprise network. In response to detecting one or more adverse conditions of the enterprise network that imply a decline in one or more User Experience (UX) metrics, the method further includes a step of automatically collecting data logs from the enterprise network. Also, the method includes automatically analyzing the data logs. In response to determining that the data logs indicate one or more issues in the enterprise network, the method further includes a step of suggesting actions to remediate the one or more issues.

1. The name of the designed product: service counter. 2. The use of the designed product: used as a service counter in a lobby. 3. The design points of the designed product: in shape. 4. The picture or photo that best shows the design points: the reference drawing in use. 5. The bottom view of the designed product is not a common view, and the bottom view is omitted.

The utility model relates to the technical field of barrier-free facilities, and discloses a self-adaptive baffle service counter which comprises a translation assembly, a translation piece, a baffle body, a moving column, a sliding rail and a damping strip, the moving column is fixed to one side of the baffle body, the sliding rail is arranged on the outer side of the moving column in a sleeved mode, and the damping strip is arranged on the sliding rail. The sliding rail is in sliding connection with the moving column, the damping strip is inserted into the sliding rail, and the damping strip is movably connected with the sliding rail. The utility model has the beneficial effects that the movable baffle is arranged on the service desk, special crowds are served by changing the position of the baffle, the service experience of the special crowds is greatly improved, a wheelchair user can freely approach, the legs can stretch without hindrance, the space utilization efficiency is obviously optimized, the baffle is reset during the use period of non-special crowds, and the service desk normally runs; and space idleness is avoided, and rapid and flexible adjustment can be realized in response to temporary or changeable service scenes.

This invention discloses a two-layer optimization method for warehouse picking operations considering dynamic order constraints, belonging to the field of logistics and warehousing. The optimization method includes the following steps: Step 1: Digitalization of warehouse layout; Step 2: Establishing an order batch optimization model with the minimum number of picking aisles and the highest level of service counter fairness as the upper-level optimization objectives; Step 3: Establishing an employee picking operation optimization model with the shortest total picking time as the lower-level optimization objective; The next step is to optimize the models in Steps 2 and 3. Addressing the operational requirements of a logistics company, this invention studies the order allocation and picking path problems, constructing a two-layer optimization model with the minimum total number of shelves and the maximum service counter fairness as the upper-level optimization objectives, and the shortest total picking time as the lower-level optimization objective. It comprehensively considers practical operational constraints, including warehouse physical layout, personnel and auxiliary tool capabilities, etc. Compared with traditional models, the model constructed in this paper has stronger practicality.

1. Name of the product in this design: Service Desk. 2. Purpose of this design: This product is used at the service counter in the hospital lobby. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: a 3D model.

A method performed by a platform for real-time intake capacity assessment of a project includes routing, to a service desk, a request to assess capacity for the project. In response, an electronic message is communicated with a link to a form to retrieve structured information about the project. An assessment template is populated with structured information that includes feature-level information of the project (e.g., a level-of-effort (LOE) for developing a software product). The platform can dynamically estimate a capacity measure for the project, which is then used to generate a visualization on a dashboard based on the estimate of the capacity measure. As such, the platform enables better decision-making, planning, and prioritization.

Systems and methods are provided for a unified platform hosting multiple workspaces. A customer success workspace is hosted through the unified platform. The customer success workspace stores data within a first object of a customer relationship management (CRM) database. A helpdesk workspace is hosted through the unified platform. The helpdesk workspace stores data within a second object of the CRM database. A user is provided with access to the customer success workspace and the helpdesk workspace of the unified platform through a workspace user interface. The helpdesk workspace is provided with access to the first object. The customer success workspace is provided with access to the second object.

1. Name of the product in this design: Service Desk. 2. Purpose of this design: For use as a front desk for consultation and service. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

1. The name of the design product: customer service workbench graphical user interface of electronic equipment. 2. The use of the design product: for an electronic device. 3. The design points of the design product: in the graphical user interface. 4. The picture or photo that best shows the design points: front view. 5. The use of the graphical user interface: interface display for customer management and interaction with customers and human-computer interaction. 6. The change state of the graphical user interface: based on the front view, click the downward arrow below the "administrator" on the left side of the front view, jump to change state figure 1, and expand the administrator interface; click any other administrator in the "administrator" navigation bar in change state figure 1, jump to change state figure 2, and switch different administrators, such as switching from "picture 1" administrator in change state figure 1 to "picture 3" administrator in change state figure 2, at this time, the group members in the "group members" navigation bar will also change; click the "search" box or the right arrow on the right side of the "search" box in change state figure 2, jump to change state figure 3, and expand the left navigation bar; click any other administrator in the "administrator" navigation bar in change state figure 3, jump to change state figure 4, and switch different administrators, such as switching from "picture 3" administrator in change state figure 3 to "picture 1" administrator in change state figure 4, at this time, the group members in the "group members" navigation bar will also change. The front view reference diagram is the reference diagram of the front view, and the change state reference diagrams 1-4 are the reference diagrams of the change state figures 1-4. "XX" in each view represents a letter and / or a number.

The system according to the embodiment comprises a reception unit, an analysis unit, an evaluation unit, and a connection unit. The reception unit receives images and audio. The analysis unit analyzes the images and audio received by the reception unit. The evaluation unit evaluates a health condition based on a result analyzed by the analysis unit. The connection unit connects to a specific service desk based on a result evaluated by the evaluation unit.

The utility model relates to the technical field related to information technology service, in particular to an information technology service device which comprises a service desk body, a rotating mechanism is arranged on the inner wall of the service desk body, and a lighting mechanism is arranged on the top of a service desk top. Through the arrangement of the rotating mechanism, the first driving motor drives the first connecting block to rotate so as to drive the connecting ball to move, and the connecting ball is rotationally connected with the second connecting block and is connected with the supporting plate, so that the display plate can adjust the included angle between the display plate and the service table top along with the movement of the connecting ball; a second driving motor is started to drive a second connecting block to rotate so as to drive a connecting ball to move, the connecting ball rotates to drive a connecting column to move, so that a display plate can move in the horizontal direction along with a supporting plate, and the range of the display angle is further expanded; light is provided for the display board, so that audiences can conveniently watch contents on the display board.

1. Name of the product in this design: Tourist Service Desk. 2. Application of this design: This design is used for a guide desk in tourist services. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

The application discloses a data management system, method, electronic equipment and storage medium, and relates to the technical field of data processing.The data management system comprises a single data source account module, a service account module, a variable account module and a variable relationship engine account module.The single data source account module is used for storing data source information to a single data source account.The service account module is used for storing a first mapping relationship between a script identifier, a policy identifier and a service identifier to a service account.The variable account module is used for determining a specific variable policy according to policy information, and storing a second mapping relationship between the script identifier and the specific variable policy to a variable account according to the first mapping relationship.The variable relationship engine account module is used for determining a whole-process mapping relationship between the script identifier and the specific variable policy, and storing the whole-process mapping relationship to a variable relationship engine account.The application realizes effective management of risk variables, and improves the accuracy of the results of risk decision-making.

The invention discloses a medical record electronic storage and calling system and method based on bimodal biological recognition, relates to the technical field of medical data management, and aims to solve the problems that old users are poor in use and operation friendliness, and medical records are prone to being lost. A user uses the information service platform to register user information through a facial feature and fingerprint feature bimodal method by the user management module, and medical records are added, deleted and called through the medical record management module. The service desk assembly mainly runs on a computer and a fixed port of a mobile terminal, can be opened and logged in by using browsers of different devices, and comprises a logical operation assembly and a formatting database. According to the method, the medical record storage safety is improved through bimodal binding, the storage and extraction process is optimized, the calling accuracy is guaranteed in combination with information verification, and the method is suitable for various multi-user medical record management scenes.

The invention discloses a service desk, and relates to the technical field of service desks, the service desk comprises a desk body, the upper part of the desk body is provided with a stainless steel desk top, the bottom of the desk body is provided with a stainless steel base, the middle part of the front side of the desk body is provided with a cabinet body, the upper part of the cabinet body is provided with an artificial stone desk top, and the upper end of the desk body is provided with an empty groove; a plurality of compacting mechanisms are fixedly installed in the empty groove at equal intervals, and a plurality of connecting pieces are arranged at the bottom of the artificial stone table board at equal intervals. Through the table body internal supporting framework composed of the first galvanized angle steel, the galvanized square pipe and the second galvanized angle steel, the stainless steel hanging piece, the first non-combustible clamping plate and the second non-combustible clamping plate, the overall deformation resistance of the table body is improved, the bearing capacity of key connecting parts is improved, and the fireproof grade of the service table is improved through the multi-part non-combustible clamping plate; the compacting mechanism is arranged, so that the assembly gap between the stainless steel table top and the table body is completely eliminated, and the problem of gap residue or uneven stress of the table top is avoided.

The present application relates to the technical field of intelligent transportation, and especially relates to a long bridge charging vehicle dynamic scheduling and toll station congestion evaluation method. The present application comprises the following steps: S1: defining elements participating in the networked charging vehicle dynamic scheduling in the long bridge and the functional positioning of each element; S2: determining the communication means between the mobile charging vehicles, between the mobile charging vehicles and the traffic facilities, between the mobile charging vehicles and the traffic information center, and between the traffic facilities and the traffic information center in the scheduling process; S3: defining the steps of the networked charging vehicle dynamic scheduling process in the long bridge, which are the vehicle grouping process and the group speed regulation respectively. Through a series of designs, the present application can adjust the speed of the vehicles in the long bridge and dynamically adjust the number of service counters of the toll stations, so that the congestion phenomenon at the long bridge toll stations can be effectively improved; and the present application also has universality for the multi-lane tunnel and the highway toll scene.

The goal is to make it easy to determine which passerby each illuminated indicator light corresponds to. [Solution] The customer service surfaces 3a and 3b, which are the surfaces operated by passersby, have inclined sections 4a and 4b and upright flat sections 5a and 5b. Code reading sections 9a and 9b are provided on the inclined sections 4a and 4b. The code reading sections read personal information about passersby from a QR code (registered trademark). Passage permitted indicator sections 15a and 15b are provided on the upright flat sections 5a and 5b, and whether or not to permit the passerby is displayed on these passage permitted indicator sections 15a and 15b. Status indicator lamps 19 and 29 are provided in the area above the upright flat sections 5a and 5b. The status of the passerby is displayed on the status indicator lamps 19 and 29 based on the read personal information. Directional indicator marks 16A and 16B are provided on the upright flat sections 5a and 5b to point to the status indicator lamps 19 and 29.

The invention provides a railway passenger identity card access device and a control method, and the device comprises an information reading unit which is used for reading the identity information of an identity card; the picture recognition unit is used for recognizing feature information of the picture data; the input unit is used for collecting operation information in a user operation process; the control unit is used for generating an execution instruction, a storage instruction and a display instruction according to the operation information, the identity information and the feature information; the execution unit is used for accessing the identity document according to the execution instruction; the display unit is used for displaying access information of the identity document according to the display instruction; the access information comprises identity information; the storage unit is used for storing access information according to the storage instruction. Cabinet type equipment is used as a carrier, the information reading unit, the picture recognition unit, the input unit, the control unit, the execution unit and the display unit are arranged in the cabinet body, the cabinet body is arranged on a waiting hall service desk, information of lost certificates is publicized, and self-service access of lost identity cards is achieved.