54 results about "Service desk" patented technology

The invention discloses an intelligent scheduling method based on task optimization. According to the method, firstly, the task load of each time period is predicted through historical data, and then an M / M / c queuing model is established to quantify a task queuing duration expected value as an optimization target. A two-stage optimization strategy is adopted: in the first stage, the optimal number of service desks in each time period is determined by applying dynamic planning, and accurate distribution of human resources is realized; in the second stage, specific employees are distributed to shifts through constraint planning, and meanwhile, complex constraints such as total working time fixing, continuous working duration, shift intervals and skill matching are met. According to the system, a queuing theory, constraint optimization and a prediction model can be combined, and on the premise of ensuring the feasibility of a scheduling scheme, the task processing waiting time is effectively shortened, and the service quality and the human resource utilization rate are improved.

The invention, which belongs to the technical field of traffic organization optimization, discloses a double-end queuing theory-based simulation and optimization method for a passenger area in a transportation junction online-hailing vehicle, comprising the following steps: acquiring a passenger arrival rate, a vehicle arrival rate, a service rate and the number of service desks used in the passenger area in the transportation junction online-hailing vehicle; according to the passenger arrival rate and the vehicle arrival rate, simulating a passenger area on the transportation junction online hailing vehicle through a Markov chain to obtain steady-state probability distribution, and according to the steady-state probability distribution, calculating to obtain an average queuing length of the vehicle and the passenger; the service intensity is calculated according to the dynamic parameters, the service intensity is judged, and the service rate and the number of service desks are adjusted according to the judgment result; the adjusted service rate and the number of service desks are restrained according to the passenger arrival rate and the vehicle arrival rate; and carrying out threshold judgment on the service intensity, and carrying out lag control on the number of the constrained service desks to be started according to a threshold judgment result so as to realize simulation optimization of the passenger area in the transportation junction online hailing car.

The invention discloses a dynamic scheduling method based on a dynamic priority queue and space-time conflict prediction, and relates to the field of conflict prediction and coordinated scheduling. The method comprises the following steps: acquiring information data of a target airport; based on a multi-service desk queuing model, according to airport flight resource data, determining a time-slot-divided take-off and landing queue sequence; based on the conflict prediction model, potential conflict thermodynamic diagram information is predicted according to radar and airport topological data; the conflict prediction model is obtained by training a space-time diagram convolutional network obtained by time sequence modeling based on combination of a diagram convolutional network and a gating cycle unit according to historical radar and airport topological data; determining a scheduling scheme by adopting a mixed integer programming model according to the take-off and landing queue sequence and the potential conflict thermodynamic diagram information; the scheduling scheme is used for scheduling flights in an airport. According to the method and the device, the conflict and collision risk between flights can be effectively reduced while the operation efficiency is improved, and scheduling optimization is realized.

The invention relates to the technical field of self-service libraries, and discloses an artificial intelligence self-service library system which comprises an intelligent borrowing terminal, the output end of the intelligent borrowing terminal is connected with a book management module through a signal, and the output end of the intelligent borrowing terminal is connected with a voice interaction module through a signal. The output end of the intelligent borrowing terminal is in signal connection with a touch screen module, and the output end of the book management module is in signal connection with a reader information management module. The library borrowing and management system solves the problems that an existing library borrowing and management mode mainly depends on manual operation, for example, when a reader borrows books, a worker needs to manually register book information, borrower information and the like in a service desk, and when the book is returned, the mode also needs to manually check book conditions and handle book returning procedures, and on one hand, on the other hand, the manual operation is not needed; the manual operation efficiency is low, the queuing waiting phenomenon is easily caused in the borrowing peak period, and the borrowing experience of readers is greatly influenced.

The utility model relates to the technical field of service desks, and discloses a movable information consulting service desk which comprises a service desk body, the bottom of the service desk body is fixedly connected with cushion legs, a moving mechanism is arranged in the service desk body, and a lifting mechanism is arranged in the service desk body. The moving mechanism comprises a sliding assembly and a moving assembly, the sliding assembly is arranged in the bottom of the service desk body, and the moving assembly is arranged at the bottom of the sliding assembly. According to the movable service desk for information consultation, the arranged moving mechanism and the sliding plate are slidably connected into the service desk body to limit the clamping base, so that when the clamping base moves downwards to drive the universal wheels to move, the clamping base cannot be separated from the service desk body, the stability of the device in use is guaranteed, meanwhile, a retraction spring is arranged at the top of the sliding plate, and the service desk is convenient to use. And after the sliding plate moves upwards, the sliding plate is automatically lifted and supported, so that the universal wheels cannot automatically fall down after retracting into the service desk main body.

The invention relates to the technical field of configuration management databases, in particular to a service and IT resource associated configuration database system and a service desk request method. A configuration database system of a three-layer architecture is designed; a data layer adopts a unified configuration item library to store service configuration items, IT resource configuration items and association relationship data, and an association weight value and an effective time index are introduced; the association layer establishes a bidirectional association model through an association model engine, detects state change and updates the state change by using an automatic discovery module, and presents an association relationship by a topology visualization module; the application layer is provided with a business influence analysis module for calculating the influence degree, providing a priority basis for a service desk linkage module, and realizing rapid matching and scheme generation; through hierarchical design and module cooperation, deep fusion of business and IT resources and intelligent processing of service response are realized.

A thermal serving station for a countertop is a device by which hot or cold locations are built into a countertop to keep food warm or cold. A temperature rated glass plate houses either a heating coil or a refrigerant based refrigeration system is provided and is operated by electric power. Additional components are located in the cabinets below the countertop. Certain areas may provide both heating and cooling depending on the user's needs. Insulation under the countertop protects nearby materials from excessive temperature variations. The device is bordered by a trim ring and provides integral LED lighting as well. The lighting will glow red for a hot area and blue for a cold area. The device is controlled by a digital touch screen or by wireless link to a smart phone thus providing a smooth countertop area.

The utility model relates to the technical field of consultation service desks, and discloses a service desk for question consultation of an electric power system. The bottom face of the isolation glass plate makes contact with the top face of the platform, a first guide rail is slidably arranged at the end of the isolation glass plate, and the bottom end of the first guide rail and the top face of the platform are fixedly installed; wherein the surface of the isolation glass plate is provided with a window; the window adjusting assembly and the isolation glass plate are arranged; and the file position moving assembly is mounted at the top surface position of the platform. The window adjusting assembly comprises an adjusting plate which is slidably arranged on the front face of the isolation glass plate; the bottom end of the second guide rail is fixedly installed on the top face of the platform. And the front surface and the back surface of the platform are arc-shaped. The shielded range of the window can be achieved through the arranged window adjusting assembly, then the size of the window can be changed, adjustment can be conducted according to needs, and convenience is achieved.

The invention relates to the technical field of computer performance evaluation, and discloses a three-valued optical computer performance and energy consumption balancing method based on partial synchronous vacation, which introduces a partial service desk synchronous vacation strategy and constructs a three-stage service model comprising task input, core calculation and result output. Key performance indexes such as the average queue length and the average waiting time of each stage are obtained, so that the optimal balance point between the performance and the energy consumption is obtained, and a social utility function comprehensively considering the system performance and the energy consumption is constructed by introducing Nash equilibrium and a social optimal strategy; the three-valued optical computer is controlled to be at an optimal balance point between performance and energy consumption through an operation result, so that low energy consumption is ensured while high performance is achieved.

The present invention discloses a simulation and optimization method for a ride-hailing boarding area at a transportation hub based on a double-ended queuing theory, which belongs to the technical field of traffic organization optimization. The method includes: obtaining the passenger arrival rate, vehicle arrival rate, service rate and number of activated service desks at the ride-hailing boarding area at the transportation hub; simulating the ride-hailing boarding area at the transportation hub through a Markov chain according to the passenger arrival rate and the vehicle arrival rate to obtain a steady-state probability distribution, and calculating the average queue length of vehicles and passengers according to the steady-state probability distribution; calculating the service intensity according to dynamic parameters, judging the service intensity, and adjusting the service rate and the number of activated service desks according to the judgment result; constraining the adjusted service rate and the number of activated service desks according to the passenger arrival rate and the vehicle arrival rate; performing a threshold judgment on the service intensity, and performing a hysteresis control on the constrained number of activated service desks according to the threshold judgment result, so as to realize the simulation optimization of the ride-hailing boarding area at the transportation hub.

Systems and methods are provided for automatically supporting clients in a help desk framework. In one implementation, a method includes a step of monitoring an enterprise network. In response to detecting one or more adverse conditions of the enterprise network that imply a decline in one or more User Experience (UX) metrics, the method further includes a step of automatically collecting data logs from the enterprise network. Also, the method includes automatically analyzing the data logs. In response to determining that the data logs indicate one or more issues in the enterprise network, the method further includes a step of suggesting actions to remediate the one or more issues.

1. The name of the designed product: service counter. 2. The use of the designed product: used as a service counter in a lobby. 3. The design points of the designed product: in shape. 4. The picture or photo that best shows the design points: the reference drawing in use. 5. The bottom view of the designed product is not a common view, and the bottom view is omitted.

The present invention discloses a deep - sea three - dimensional environment deduction and simulation analysis system based on big data, which relates to the technical field of deep - sea environment simulation. It includes a visualization service desk, and the visualization service desk is communicatively connected to a data acquisition and integration module, a deep - sea three - dimensional scene modeling module, a rendering optimization module, a deep - sea environment analysis module, an ocean environment deduction and simulation module, a three - dimensional visualization display module, and a deep - sea deduction typical scene roaming module. Among them, the modules are electrically connected. The present invention constructs a highly realistic deep - sea three - dimensional environment model by integrating multi - source and multi - dimensional deep - sea data, and uses big data processing technology to be able to real - time simulate the change trend of the deep - sea environment, reflect the dynamic changes of the deep - sea environment, and users can intuitively experience the deep - sea landscape through virtual roaming, significantly improving the efficiency and safety of deep - sea resource development, and reducing the development costs and risks caused by environmental uncertainties.

To reduce an operational load of a service desk task.SOLUTION: An information processing program causes a computer to perform receiving processing, copying processing, giving processing, and transmission processing. In the receiving processing, the computer receives a request to write to a help content in a display screen of the help content. In the copying processing, the computer copies the help content in response to receiving a write request. In the giving processing, the computer gives a right to edit the copied help content to a user from whom the write request is received, and gives a right to browse to an operator of the help content. In the transmission processing, the computer transmits inquiry data including the help content edited by the user, to an address of the operator.SELECTED DRAWING: Figure 2

The invention relates to the technical field of information technology consultation tables, in particular to a multifunctional consultation service table for information technology consultation service, which comprises a consultation table, seats are slidably arranged in the consultation table, rectangular grooves are formed in two sides of the bottom of the consultation table, and gears are rotatably arranged in the rectangular grooves. A long groove is formed in the top of the consulting table, and a supporting frame is slidably arranged at the bottom of the inner wall of the long groove. According to the multifunctional consultation service desk for the information technology consultation service, when a displayer is idle, the displayer is stored in a long groove, and when the displayer needs to be used, a seat is stretched backwards, so that the seat drives an L-shaped connecting rod and a driving rack to move backwards, a gear rotates, and a driven rack, two connecting blocks and a supporting frame are driven to move upwards; the display can be driven to move out of the interior of the long groove, the consultation table can be used rapidly according to different conditions, the possibility that display abnormity occurs in the display is reduced, and the service life of the display is guaranteed.

1. The name of the design product: touch self-service terminal. 2. The use of the design product: the design is generally used in self-service terminals (such as hospital self-service registration machines, bank self-service counters, etc.), to facilitate users to independently promote service processes such as hospitals, banks, insurance companies, and other service products. 3. The design points of the design product: the combination of shape, pattern and color. 4. The picture or photo that best indicates the design points: front view. 5. The design for which protection is sought includes color. 6. Other circumstances that need to be explained: design color: R:61 G:107 B:143 #3d6b8f.

The utility model discloses an airport passenger waiting cabin convenient for service, which relates to the technical field of airport equipment and comprises a waiting cabin, a service desk is mounted on the rear wall of the inner side of the waiting cabin, a service robot is movably mounted on the bottom wall of the inner side of the waiting cabin, and the service robot comprises a box body movably mounted on the inner side of the waiting cabin. A laser radar is installed on the outer side of the box body, a control motor is installed on the bottom wall of the inner side of the box body, a connecting rod is installed at the bottom of the control motor and penetrates through the bottom wall of the box body, and a bearing seat is installed at the bottom end of the connecting rod. The service robot is installed, the box body in the service robot is fixedly connected with the laser radar, the laser radar sends out radar signals, the radar signals are reflected after making contact with an object, a receiving element in the laser radar receives the reflected signals, the position of an obstacle can be conveniently detected, and the service robot can flexibly avoid the device.

The present application discloses a dynamic scheduling method based on dynamic priority queues and spatiotemporal conflict prediction, which relates to the field of conflict prediction and coordinated scheduling. The method includes: obtaining information data of the target airport; determining the time-slotted take-off and landing queue sequence based on the airport flight resource data based on the multi-service station queuing model; predicting potential conflict heat map information based on the radar and airport topology data based on the conflict prediction model; the conflict prediction model is obtained by training the spatiotemporal graph convolutional network obtained by temporal modeling based on the graph convolutional network combined with the gated recurrent unit according to the historical radar and airport topology data; using a mixed integer programming model, determining the scheduling plan based on the take-off and landing queue sequence and the potential conflict heat map information; the scheduling plan is used to schedule flights within the airport. The present application can effectively reduce the risk of conflicts and collisions between flights while improving operational efficiency, thereby optimizing scheduling.

The utility model relates to the technical field of barrier-free facilities, and discloses a self-adaptive baffle service counter which comprises a translation assembly, a translation piece, a baffle body, a moving column, a sliding rail and a damping strip, the moving column is fixed to one side of the baffle body, the sliding rail is arranged on the outer side of the moving column in a sleeved mode, and the damping strip is arranged on the sliding rail. The sliding rail is in sliding connection with the moving column, the damping strip is inserted into the sliding rail, and the damping strip is movably connected with the sliding rail. The utility model has the beneficial effects that the movable baffle is arranged on the service desk, special crowds are served by changing the position of the baffle, the service experience of the special crowds is greatly improved, a wheelchair user can freely approach, the legs can stretch without hindrance, the space utilization efficiency is obviously optimized, the baffle is reset during the use period of non-special crowds, and the service desk normally runs; and space idleness is avoided, and rapid and flexible adjustment can be realized in response to temporary or changeable service scenes.

This invention discloses a two-layer optimization method for warehouse picking operations considering dynamic order constraints, belonging to the field of logistics and warehousing. The optimization method includes the following steps: Step 1: Digitalization of warehouse layout; Step 2: Establishing an order batch optimization model with the minimum number of picking aisles and the highest level of service counter fairness as the upper-level optimization objectives; Step 3: Establishing an employee picking operation optimization model with the shortest total picking time as the lower-level optimization objective; The next step is to optimize the models in Steps 2 and 3. Addressing the operational requirements of a logistics company, this invention studies the order allocation and picking path problems, constructing a two-layer optimization model with the minimum total number of shelves and the maximum service counter fairness as the upper-level optimization objectives, and the shortest total picking time as the lower-level optimization objective. It comprehensively considers practical operational constraints, including warehouse physical layout, personnel and auxiliary tool capabilities, etc. Compared with traditional models, the model constructed in this paper has stronger practicality.

1. Name of the product in this design: Service Desk. 2. Purpose of this design: This product is used at the service counter in the hospital lobby. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: a 3D model.

A method performed by a platform for real-time intake capacity assessment of a project includes routing, to a service desk, a request to assess capacity for the project. In response, an electronic message is communicated with a link to a form to retrieve structured information about the project. An assessment template is populated with structured information that includes feature-level information of the project (e.g., a level-of-effort (LOE) for developing a software product). The platform can dynamically estimate a capacity measure for the project, which is then used to generate a visualization on a dashboard based on the estimate of the capacity measure. As such, the platform enables better decision-making, planning, and prioritization.

The utility model discloses a temporary service desk for doorkeepers and security guards, and relates to the technical field of service desks. The service desk comprises a service desk body, a weight increasing assembly is arranged on the inner wall of the service desk body, a height adjusting mechanism is arranged in the service desk body and comprises a support, the top end of the support is fixedly connected with the upper inner wall of the service desk body, and the lower inner wall of the support is fixedly connected with a supporting plate. According to the temporary service desk, the height of the temporary service desk can be conveniently and freely adjusted, so that the temporary service desk is suitable for being comfortably used by security guards with different heights, and the adaptability of the temporary service desk is improved; the temporary service desk structure is prevented from being easily shaken and even toppled during external force collision or strong wind, and the using safety performance of the temporary service desk structure is improved.

Systems and methods are provided for a unified platform hosting multiple workspaces. A customer success workspace is hosted through the unified platform. The customer success workspace stores data within a first object of a customer relationship management (CRM) database. A helpdesk workspace is hosted through the unified platform. The helpdesk workspace stores data within a second object of the CRM database. A user is provided with access to the customer success workspace and the helpdesk workspace of the unified platform through a workspace user interface. The helpdesk workspace is provided with access to the first object. The customer success workspace is provided with access to the second object.

The utility model relates to the technical field of subway turnstiles, in particular to a subway turnstile leaf door with a one-key switch control structure, which comprises a turnstile bottom shell, an operation machine head is fixedly connected onto the surface of the turnstile bottom shell, a card swiping area is arranged on the operation machine head, a code scanning area is arranged on the operation machine head, and a one-key switch control structure is arranged on the one-key switch control structure. The operation machine head is provided with a ticket refunding opening, the surface of the gate bottom shell is provided with a switching mechanism, the switching mechanism comprises a supporting rod, the supporting rod is fixedly connected to the surface of the gate bottom shell, and the surface of the supporting rod is rotationally connected with a fan door body. According to the utility model, a station attendant remotely controls the opening and closing of the door body on the gate bottom shell at the service desk, so that the trouble that the station attendant gets out of the service desk to assist passengers to swipe cards to enter and exit the gate or to assist passengers to enter and exit from a side door after swiping cards is avoided, and the travel efficiency of the passengers is improved.

1. Name of the product in this design: Service Desk. 2. Purpose of this design: For use as a front desk for consultation and service. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.