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Information management method, information management platform, information processing terminal, and information management system

An information management platform and information management system technology, applied in the field of information management, can solve the problems of information processing failure, no repair information or service request information distinction, information processing, etc., to achieve the effect of timely processing and improved experience

Inactive Publication Date: 2016-09-21
SUZHOU CODYY NETWORK SCI & TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] None of the above schemes distinguishes the types of repair information or service request information, so that when the actual processing

Method used

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  • Information management method, information management platform, information processing terminal, and information management system
  • Information management method, information management platform, information processing terminal, and information management system
  • Information management method, information management platform, information processing terminal, and information management system

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Embodiment Construction

[0022] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0023] figure 1 Shown is the flow chart of the information management method provided according to the preferred embodiment 1 of the present invention, including the following steps:

[0024] Step 101: the feedback terminal sends the feedback information to the information management platform;

[0025] Further, the feedback information includes repair information, opinion and suggestion information, and voting information.

[0026] Further, the presentation forms of the feedback information include: text, picture, voice, and video recording.

[0027] Further, the types of repair report information include: network faults, software faults, and hardware faults.

[0028] Specifically, teachers and s...

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Abstract

The invention provides an information management method, an information management platform, an information processing terminal, and an information management system. The method comprises the following steps that the information processing terminal acquires feedback information from the information management platform and then determines a corresponding feedback information processing way according to the type of the feedback information. Thus, the method may distinguish between repair report information or service request information, timely processes the information, and greatly improves user experience.

Description

technical field [0001] The invention belongs to the field of information management, and in particular relates to an information management method, an information management platform, an information processing terminal and a system. Background technique [0002] The prior art discloses an information processing method and device, wherein the method includes: obtaining repair information; and sending the repair information to a maintenance personnel's mobile phone in the form of a short message. [0003] The prior art also discloses an employee dispatching system, which includes at least one user terminal for sending service requests and evaluation information, and also includes an incident report and repair and evaluation module connected with the at least one user terminal for receiving Service request and evaluation information, and issue service request and evaluation information instructions; and dispatching information processing module, connected with the reporting and...

Claims

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Application Information

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IPC IPC(8): G06Q10/10
CPCG06Q10/1097
Inventor 沈玉将
Owner SUZHOU CODYY NETWORK SCI & TECH
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