384 results about "Information technology management" patented technology

An information management system is described herein which maintains collected information that pertains to users, received from one or more data sources. The information management system also maintains a store of consent information. The consent information describes, for each user, at least one permission rule (established by the user) which enables at least one data consumer to receive at least part of the collected information for that user. Upon the occurrence of a triggering event, an information distribution module operates by distributing identified part(s) of the collected information to appropriate data consumer(s), as governed by the consent information. In this manner of operation, the consent information functions as global metadata which, from a centralized platform, governs the dissemination of the collected information to any data consumer in an application-agnostic manner.

A spatial database interface for generally managing assets in a graphical user environment is disclosed, in the particular context of a CAOM office management software solution for managing office facilities inclusive of office layouts (equipment, furniture, information technology assets and other assets) and basic human resources within a physically-defined office space. The software is a web-based custom map application that links a relational database to an SVG or browser rendering format layout map that shows physical locations and relationships among people, rooms and other assets. It imposes a graphical user interface for point-and-click identification of the assets, reporting and reconfiguration (for “what-if” scenarios), and drag-and-drop manipulation of the assets. The software is resident on a web-enabled server hosted by an application service provider. The assets are associated with asset data stored in a web-enabled database and are linked to corresponding visual icons represented on the layout map by embedded HTML elements such as IFrames. All asset data is stored in the database, and robust searching, analysis and reporting capabilities are provided to employ the data.

A method for exchanging information between providers and users of products and services in which an information management system is established that is computer based and has information processing and storage capabilities. The system also has electronic communication connections that permit buyers and sellers to electronically connect with the information management system for information exchange. Limited electronic access to the information management system is granted to approved sellers of products and services. After approval, each such seller is enabled to access inventory information of that seller for amendment purposes. Similarly, limited electronic access to the information management system is granted to approved buyers of products and services and are provided a searching capability to search a compilation of a plurality of seller's inventory information using criteria specified by that approved buyer. Last, a buyer's listing of products and services is compiled from the compilation of the seller's inventory information for that buyer based on that buyer's search criteria and in which duplicate inventory items are removed therefrom.

The system and method described herein for managing information technology models in an intelligent workload management system may include a computing environment having a model-driven, service-oriented architecture for creating collaborative threads to manage workloads. In particular, the management threads may converge information for managing planned changes and recovery processes for version-controlled snapshots of the information technology models. For example, a discovery engine may enrich models of an infrastructure with identity information obtained from an identity vault and the infrastructure itself, and a management infrastructure may then manage planned changes to the infrastructure model. In particular, the management infrastructure may construct implementation plans that coordinate interaction between managed entities to implement the planned changes, and may further detect drifts between operational states and planned states for the infrastructure models.

An application service provider (ASP)-based interface and system for analyzing performance and costs of respective enterprise information technology assets from the correlation of metrics data of enterprise SNMP-enabled devices.

An enterprise vulnerability management application (EVMA), enterprise vulnerability management process (EVMP) and system. In one embodiment, the EVMP may include executing computer software code on at least one computer hardware platform to receive login information from a user, inventory current information technology assets of the enterprise, conduct vulnerability scanning of the inventoried information technology assets, analyze vulnerability correlation and prioritization of the information technology assets, remediate one or more vulnerabilities of the information technology assets, and report to the user about the vulnerabilities and remediation undertaken. As part of the analysis, one or more vulnerability scores such as, for example, Common Vulnerability Scoring System (CVSS) scores, may be generated from base score metrics, temporal score metrics and environment score metrics.

Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

A system and method are provided for monitoring processes of an information technology (IT) system. In one example, the system comprises a monitor agent configured to collect performance and availability metrics associated with a host machine, a network, an operating system, a database or an application; a data loader, wherein the monitor agent is further configured to transmit the metrics to the data loader; an escalation server configured to receive and manage alerts generated by the monitor agent, and further configured to group an alert entering the escalation server into a resource group; and an analysis tool including an analysis tool application configured to assist a system manager in visualizing and understanding the performance of the information technology system through the use of a visual graph, a performance report, a real-time operating status or a system health report.

Database system for storing information technology (IT) management operational data and a method and apparatus for managing IT data are provided. The database utilizes an integrated database schema. IT operational data is stored into the database using the integrated database schema and the database is accessed by plural applications and/or products using the integrated database schema.

An intelligent bookmark is a collection of information, including an address (e.g., a URL) for a document (e.g., web page) or other hyper-media enabled item bundled together with selected other information. The selected other information may be manually or automatically obtained from the document, the browser history leading up to the display of the document, user entered annotations, etc. A collection of intelligent bookmarks may be sorted and searched using the selected other information. Intelligent bookmarks may be exchanged between users, and users may edit the bookmark content or in layers above the bookmark. Users may rate the bookmarks. A complete system provides for creating, storing, accessing, editing, grouping, exchanging, and searching intelligent bookmarks locally and/or remotely via a server.

An automated information lifecycle management (ILM) system for network storage automatically searches a network storage system to identify data items stored therein. The network storage system includes multiple data storage facilities of different types coupled to a network. The ILM system automatically classifies each of the data items into a category of multiple data categories, and automatically optimizes each of the data items to a particular data storage facility of the multiple data storage facilities, according to the category into which the data item was classified. The ILM system may also automatically discover and detect storage devices added to the network and assign them to the proper storage class, for storing data of the corresponding category. The ILM system further may automatically determine or predict when additional storage capacity is needed for any particular class of storage and may alert a user accordingly and/or free up additional storage capacity.

Templates are provided and used in an Information Technology (IT) environment. A template represents a pattern of resources and resource relationships of the IT environment. Templates are applied to automatically generate recommendations of programmatic representations of artifacts of the IT environment. The artifacts include Recovery Segments, Redundancy Groups, Business Resilience Manager deployment configurations and/or resource pairing represented by relationship data stores, as examples.

The vast majority of today's busy families with computers, personal digital assistants (PDAs), and cell phones (all modern computing devices classified generally as computers), still use wall calendars, sticky notes, and kitchen message boards to coordinate their everyday activities. The complexity of family schedules and household information, ease of use, ease of access, and portability have remained powerful barriers to adoption of electronic solutions. This invention features computer-based input methods for use in group calendaring such that in the shortest possible amount of time, and with the least amount of effort, notations can be made of one or more events or tasks pertaining to one or more people using computers in one or more computer networks.

An apparatus for providing remote services to an integrated information technology environment. The information technology environment comprises a services appliance. The services appliance provides agent-less monitoring of information handling systems within the information technology environment. The apparatus comprises a remote management platform. The remote management platform comprises a service delivery platform and a network operations center. The service delivery platform receives services information from the services appliance, analyzes the services information and determines a response based upon the services information. The service delivery platform provides the response to the network operations center. The network operation center proactively initiates the response based upon the services information.

As aspects of the present invention provides a manner of software asset management involving inputting data pertaining to software into a database; performing software product mapping for software product data input to the database; performing usage rights rule building for usage rights data input to the database; performing software title mapping for software title data input to the database; and determining software compliance as a function of data input to the database and mappings that are performed on the data. Another aspect of the present invention includes method of inputting or importing data into a database m an IT service management system involving: the system importing the data into temporary storage m the database; the system applying validation rules; the system applying the transformation rules; the user reviewing the processed data; the user modifying the processed data; the user requests that the processed data be committed to the database; the system committing the processed data to records in the database.

Content aggregation is used to build administration consoles. Preferred embodiments enable providing a solution-based approach to information technology (“IT”) administration, whereby content can be flexibly arranged to provide a content view that is adapted for the IT solution deployed in a particular IT environment. In preferred embodiments, portal technology is used for the aggregation framework, and portlets are used for creating content. Alternatively, other approaches such as struts and tiles may be used. Preferred embodiments deploy an administration console as a Web-accessible application, and this console consolidates the administration interfaces for an arbitrary set of management operations, including administration of an arbitrary collection of hardware and/or software resources. Roles/permissions may be used when rendering content for the console, thereby customizing a view to individual end users (or user groups).

An information management system is described comprising one or more workstations running applications to allow a user of the workstation to connect to a network, such as the Internet. Each application has an analyzer, which monitors transmission data that the application is about to transmit to the network or about to receive from the network and which determines an appropriate action to take regarding that transmission data. Such actions may be extracting data from the transmission data, such as passwords and usernames, digital certificates or eCommerce transaction details for storage in a database; ensuring that the transmission data is transmitted at an encryption strength appropriate to the contents of the transmission data; determining whether a check needs to be made as to whether a digital certificate received in transmission data is in force, and determining whether a transaction about to be made by a user of one of the workstations needs third party approval before it is made. The analyzer may consult a policy data containing a policy to govern the workstations in order to make its determination. The information management system provides many advantages in the eCommerce environment to on-line trading companies, who may benefit by being able to regulate the transactions made by their staff according to their instructions in a policy data, automatically maintain records of passwords and business conducted on-line, avoid paying for unnecessary checks on the validity of digital certificates and ensure that transmissions of data made by their staff are always protected at an agreed strength of encryption.

An example of a solution provided here comprises: providing a shared platform that is prepared to accept an incoming customer; for the incoming customer, (a) utilizing at least one information technology management control point; and (b) porting the incoming customer's application, or boarding the incoming customer's application, or both; accepting the incoming customer, among multiple customers, on the shared platform; and sharing hardware and software, among the multiple customers.

Management of an Information Technology (IT) environment is conditionally controlled based on runtime analysis of resource pairing constructs. Resource pairings are provided, and evaluated based on the current state of the environment. This real-time information is then used in performing managerial tasks, the results of which are effected by the runtime conditions.

Programmatically validating service level policies established for business applications of an Information Technology environment. The programmatic validation predicts whether the policies are achievable within the environment. Examples of service level policies include quantitative goals, redundancy levels and resource use.

Providing information management in a networked environment. Information management provides services such as data protection, backup, retention, compliance, etc., by classifying the objects and/or infrastructure of an entity according to its value to the entity. Information management begins by discovering the data in a network and by discovering the servers and services operating in a network. Next, the data is classified according to rules that can be set by the entity, by the line of business within the entity, by regulation, and the like. Often, classification includes the collection and/or generation of metadata. After the data is classified, service level objectives can be identified and mapped to service levels. After service levels are selected, the corresponding actions can be orchestrated such that the objects of the entity received the selected services in the service level.

The present invention provides an efficient, secure and verified information exchange using an identity verification platform and common interface data formats, whereby an individual can set different levels of access for different clients and further set different levels of access for different files. Therefore, the present invention provides a multi-layer access to records particular to an individual.

Disclosed are systems and methods which utilize information communication systems for transaction and information management. According to embodiments, an automated information management engine is provided enabling and facilitating the purchase of goods and services through various payment options resulting in increased profitability and visibility safely, securely and conveniently. Embodiments utilize a telephony system, and/or other information communication system, having access terminals disposed within a controlled environment facility for use by residents thereof to conduct transactions or other desirable exchanges of information, goods, services, etcetera. Embodiments provide integration across various aspects of transaction and information management, such as prepaid account management, collect calling services, and commissary services, to thereby facilitate seamless user interaction for account deposit, account status inquiry, commissary ordering, and collect calling. Interactive systems of embodiments operate intelligently to facilitate and/or optimize use thereof, such as to identify low account status and implement interaction to solicit deposit of funds.