VoLTE user subjective perception guaranteeing method and system

Abstract

The invention discloses a VoLTE user subjective perception guaranteeing method. The method comprises steps of receiving a real objective perception business index of a user and a voice media stream objective perception business index of each dialing test task; obtaining each dialing test task and dialing test task results, combining the voice media stream objective perception business indexes of dialing test tasks, and calculating damage parameters of audio coding formats; according to the real objective perception business indexes of the user, combining damage parameters of the corresponding audio coding formats, and obtaining and storing subjective perception damage decreased values of the user; according to complaint information of the user, increasing complaint labels for the subjective perception damage decreased values of the user, counting different complaint numbers, and obtaining relation curves between the complaint numbers and the corresponding subjective perception damage decreased values; and setting the complaint number tolerance value of the user, obtaining a subjective perception damage decreased value threshold corresponding to the complaint number tolerance value according to the relation curves, and generating a user subjective perception damage alarm of the subjective perception damage decreased value of the user is larger than the threshold. The invention also discloses a VoLTE user subjective perception guaranteeing device.

Description

technical field [0001] The present invention relates to the field of mobile communication, in particular to a VoLTE user subjective perception assurance technology. Background technique [0002] At present, the guarantee of telecom voice services has realized the monitoring and management of the network equipment level, the service level, and the level of user objective perception of service quality, but the monitoring and guarantee of individual user subjective perception of service quality has not yet been realized. With the widespread use of VoLTE services, currently VoLTE service guarantees have formulated service indicators at the network equipment level, service level, and user objective service quality level, such as device CPU load, connection rate, and RTP packet loss rate, based on TMF-related methodologies. , is about to enter the stage of IT system implementation, but there is still a lack of feasible solutions in terms of guaranteeing the subjective perception o...

AI Technical Summary

Problems solved by technology

[0002] At present, the guarantee of telecom voice services has realized the monitoring and management of the network equipment level, the service level, and the user's objective perception of service quality, but the monitoring and guarantee of the subjective perception of individual user's service quality has not yet been realized.

With the widespread use of VoLTE services, currently VoLTE service guarantees have formulated service indicators at the network equipment level, service level, and user objective service quality level, such as device CPU load, connection rate, and RTP packet loss rate, based on TMF-related methodologies. , is about to enter the stage of IT system implementation, but there is still a lack of feasible solutions in terms of guaranteeing the subjective perception of service quality for individual users

[0003] In the prior art, there is a solution based on VoIP voice quality assessment, but this solution uses the user's original voice data, so it can only be used for dial-up testing, and cannot guarantee the subjective perception of service quality for all users.

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