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Method and equipment for positioning fault root

A technology for locating faults and root causes, applied in digital transmission systems, data exchange networks, electrical components, etc., can solve problems such as low efficiency of fault analysis, achieve the effects of improving user experience, saving human resources, and improving analysis efficiency

Inactive Publication Date: 2017-04-26
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] In view of this, the embodiment of the present application provides a method and device for locating the root cause of a fault, which is used to solve the problem of relatively low efficiency of fault analysis in the prior art

Method used

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  • Method and equipment for positioning fault root
  • Method and equipment for positioning fault root
  • Method and equipment for positioning fault root

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Embodiment Construction

[0022] In order to achieve the purpose of this application, the embodiment of this application provides a method and device for locating the root cause of the fault, by obtaining the business fault to be processed, and according to the business fault to be processed, find the business fault that is related to the business fault to be processed Associated log information; according to the preset relationship between the business failure and the log analysis strategy, determine the log analysis strategy corresponding to the business failure to be processed; use the determined log analysis strategy to analyze the found The log information is analyzed to locate the fault root cause of the service fault to be processed. In this way, once a fault occurs in the process of business execution, there is no need to consume a lot of manpower. Through the technical solution provided by the embodiment of the application, the root cause of the fault leading to the business fault can be quickl...

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Abstract

The invention discloses a method and equipment for positioning a fault root. The method comprises the steps of: acquiring a service fault to be processed, and finding log information associated with the service fault to be processed according to the service fault to be processed; determining a log analysis strategy corresponding to the service fault to be processed according to a preset relationship between service faults and log analysis strategies; and utilizing the determined log analysis strategy, analyzing the found log information, and positioning to obtain the fault root which causes the occurrence of the service fault to be processed. Thus, once a fault occurs in the service execution process, the fault root causing the service fault can be analyzed quickly by adopting the method and the equipment provided by the invention without consuming a lot of manpower, the manpower resources are saved, the fault root analysis efficiency can be improved, and the use experience of the user using application software can be improved.

Description

technical field [0001] The present application relates to the technical field of Internet information processing, and in particular to a method and device for locating the source of a fault. Background technique [0002] With the development of Internet technology, a large number of application software have appeared on the Internet platform, and these application software have brought great convenience to people's production and life. In order to meet the needs of social development, application software has more and more functions. If all the functions of application software are concentrated in one system, it will not only increase the complexity of the system, but also reduce the scalability and fault tolerance of the system. It is not conducive to the operation of the entire system. [0003] After research and development, more and more application software adopts a multi-system architecture, that is, an application software distributes different functions in different...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/0677H04L41/0631H04L41/064
Inventor 唐寅
Owner ALIBABA GRP HLDG LTD
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