Distributed queuing and calling management system of telecom business office

Abstract

The invention discloses a distributed queuing and calling management system of a telecom business office. The distributed queuing and calling system comprises a queuing and calling management center subsystem and a business office queuing and calling subsystem, wherein the queuing and calling management center subsystem comprises a center persistent storage module used for the storage of various configuration information, business data and monitoring data of a business office network, a first queuing and calling management module used for the centralized management of queuing machine configuration and analysis and monitoring of queuing business data, and a center command processing module used for receiving and sending of processed data; the business office queuing and calling subsystem comprises a client-side command message processing module used for reporting of data and receiving of commands, a second queuing and calling management module used for the receiving of the commands to update local configuration, and a local persistent storage module used for the storage of local configuration data and intermediate data. The distributed queuing and calling management system has the stability of a stand-alone system and further has the convenience and effectiveness of a center system through the design of a loosely-coupled architecture.

Description

technical field [0001] The invention belongs to the field of information technology, and in particular relates to a distributed queuing and number management system of a telecommunication business hall. Background technique [0002] The queuing and calling system (or queuing machine) is a high-tech product that comprehensively uses computers, networks, multimedia, and communication controls to replace the traditional way of customers standing in line at various service windows and change it to a queuing and calling system. Products that are queued on behalf of customers. [0003] At present, telecom business halls are generally equipped with queuing and calling systems, but the existing queuing and calling systems are mainly divided into two types, one is a stand-alone system, and the queuing and calling systems of each business hall are independent of each other; the other is a centralized system The system provides queuing and calling services for each business hall throu...

AI Technical Summary

Problems solved by technology

[0007] The purpose of the present invention is to provide a distributed queuing and calling management system for telecommunication business halls. By adopting a distributed loosely coupled architecture, the queuing and calling machines in each business hall and the central queuing and calling management server have no mandatory constraints, and the central server Through the broadcast mechanism, it exchanges data with the queuing and calling machines in each business hall. The queuing and calling machines in each business hall retain the stand-alone function at the same time. It still has a complete queuing and calling function when it is not connected to the central server, which solves the problem of the stand-alone version. The queuing and calling management system requires each business hall to configure or update the software. The process is very cumbersome and the centralized queuing and calling management system. Once a fault occurs, the network of all business halls will collapse.

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