Response strategy generation method and device

A technology for strategies and response information, applied in the field of response strategy generation methods and devices, can solve problems such as low response accuracy of robots, and achieve the effects of solving low response accuracy and improving response accuracy

Pending Publication Date: 2019-04-16
上海指旺信息科技有限公司
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AI Technical Summary

Problems solved by technology

[0004] The main purpose of this application is to provide a method and device for generating a response strategy to solve the problem of low accuracy of the robot's response in the related art

Method used

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  • Response strategy generation method and device
  • Response strategy generation method and device

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Embodiment 1

[0037]In the scenario of phone call loan collection, the robot hears the voice from the user, firstly performs voice recognition, converts the voice into text, and detects the voiceprint fluctuation frequency of the voice from the user, so as to judge whether the user’s voice is The emotional state of the voice, for example, the text obtained after voice recognition is "I have no money recently", and the voiceprint fluctuation frequency exceeds the preset stable value, then judge the emotional state of the user when the voice is uttered Then, through the decision tree of machine learning, spanning tree, Markov chain algorithm and supervised learning classifier, it is obtained that the user has a "negative attitude" when making the voice, that is, the User intent; finally, according to the user portrait, it is obtained that the user has recently made frequent consumption and has repayment ability, and according to the user portrait, it is obtained that the user has multiple over...

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Abstract

The invention discloses a response strategy generation method and device. The method comprises: receiving problem information of a target user, and carrying out emotion analysis; obtaining a user intention of the target user according to an analysis result of the emotion analysis and a preset intention classification rule; according to the user intention and the user portrait, obtaining corresponding response information in a preset knowledge graph, the user portrait being constructed according to user data of a target user; problem information of a target user is received; an emotion analysismode is carried out; an analysis result of emotion analysis and a preset intention classification rule are used. According to the technical scheme, the user intention of the target user is obtained,the purpose of obtaining the corresponding response information in the preset knowledge graph according to the user intention and the user portrait is achieved, and therefore the technical effect of improving the response accuracy of the robot is achieved, and the problem that the response accuracy of the robot is low in the related technology is solved.

Description

technical field [0001] The present application relates to the field of dialog strategies, in particular, to a method and device for generating response strategies. Background technique [0002] At present, in the scene of post-loan collection, when robots in related technologies conduct real-time dialogues with users, they often only use a fixed decision tree to generate a response strategy. The speaking skills are relatively mechanical, and have no effect on brand communication or conversion rate. It plays a very good role, but the accuracy of the answers made by the robot is low, and they are all general speech templates. There is no personalized treatment for users, and it is difficult for users to accept. [0003] Aiming at the problem of low response accuracy of the robot in the related art, no effective solution has been proposed yet. Contents of the invention [0004] The main purpose of the present application is to provide a method and device for generating a res...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/36G06Q40/02
CPCG06Q40/03
Inventor 周广益雷博
Owner 上海指旺信息科技有限公司
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