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A voice call method, device and equipment, and computer storage medium

A voice call and computer technology, applied in the computer field, can solve problems such as low user conversion rate and inability to obtain more effective call effects, and achieve the effects of reducing waiting time, improving voice call efficiency, and improving conversion success rate

Active Publication Date: 2021-02-26
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] It can be seen that the current automated outbound call service needs to wait for the second manual call allocation arrangement, but the current second manual call arrangement method is generally based on manual judgment to determine whether to make a second call. The judgment process is more subjective and cannot be obtained. More effective call effect, resulting in lower user conversion rate

Method used

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  • A voice call method, device and equipment, and computer storage medium
  • A voice call method, device and equipment, and computer storage medium
  • A voice call method, device and equipment, and computer storage medium

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Embodiment Construction

[0035] In order to make the purpose, technical solutions and advantages of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention. In the case of no conflict, the embodiments and the features in the embodiments of the present invention can be combined arbitrarily with each other. Also, although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0036] In or...

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Abstract

The invention discloses a voice call method, device and equipment and a computer storage medium, which belong to the technical field of computers and are used for improving voice call efficiency and reducing user waiting time. The method includes: determining the idle time of each user in the obtained calling list, and determining the calling time of each user according to the determined idle time of each user; according to the calling time of each user, invoking a robot customer service to initiate a voice call to each user; According to the user's response to the voice call, call the robot customer service to interact with the user; when it is determined that the content of the interactive response between the robot customer service and the user meets the set conditions, establish a relationship between the user and the manual customer service assigned to the user voice connection.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a voice call method, device and equipment, and a computer storage medium. Background technique [0002] At present, call center (Call center) service providers can generally provide customers with the service of realizing automatic outbound calls through voice robots. The current automated outbound call services generally include the following two types: [0003] The first category is to make batches of outbound calls through voice robots, and form a report according to the outbound call results and return it to the call center management personnel, who will arrange the second manual call allocation; [0004] The second category, based on the industry situation, establishes a dialing rhythm model, and according to the dialing rhythm model, simply divides the dialing time and dialing interval of each user in the call list, and then makes outbound calls according to the ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523
Inventor 周亦诚何烨
Owner TENCENT TECH (SHENZHEN) CO LTD