Abnormal package management method and device and computer readable storage medium

Abstract

The invention discloses an abnormal package management method and device and a computer readable storage medium, and the method comprises the steps: obtaining the feature information of each abnormalpackage, the feature information at least comprising the volume and an abnormal reason; according to the volume of each abnormal package, the warehouse type and the warehouse location capacity formulaof each type of warehouse, matching the warehouse location of each abnormal package; according to the feature information and the storage location of each abnormal package, generating storage information of each abnormal package so as to realize offline storage processing; determining the abnormal type of each abnormal package according to the abnormal reason of each abnormal package, and classifying the abnormal packages of the same abnormal type to obtain an abnormal package classification set; and taking the abnormal package classification set of which the processing mode is workpiece returning or transferring as a target abnormal package classification set to create a picking order, and realizing offline warehouse-out processing. According to the invention, the warehouse resource utilization rate and the abnormal package processing efficiency are improved, and the packet loss or wrong package phenomenon is avoided.

Description

technical field [0001] The present invention relates to the field of logistics technology, in particular to a method, device and computer-readable storage medium for abnormal package management. Background technique [0002] At present, the way logistics companies handle abnormal packages is to rely on operators to scan the abnormal packages with a scanner gun, enter the scanned information into the EXCEL form, and put the abnormal packages into the storage box and store them in the warehouse. Transfer the EXCEL form to the customer service personnel, who will notify the customers one by one through social software or email, and then the customer service personnel will transfer the customer's feedback information to the operator, and the operator will deal with the abnormal package accordingly. The utilization rate of resources is low, and it involves multiple interactions between customer service personnel and operators, which not only tends to cause information confusion, ...

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a method, device, and computer-readable storage medium for managing abnormal packages, aiming to solve the problem of the existing processing methods for abnormal packages, which have a low utilization rate of warehouse resources and are prone to packet loss or wrong packages , to deal with technical issues that take too long

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