Vehicle service system, vehicle service method and vehicle service device

Abstract

The invention provides a vehicle service system, and the system comprises a parking lot vertical column which is used for transmitting a first call request to cloud seat equipment after a call instruction is detected to be triggered; a vehicle owner client device which is used for sending a second call request to the cloud agent device after scanning the preset information; a cloud agent device which is used for establishing communication connection with the parking lot stand column after receiving the first calling request; and after receiving the second call request, a communication connection with the vehicle owner client device is established so as to be able to communicate. According to the system, the parking lot column and the vehicle owner client device are used to establish communication connection with the cloud agent device; the cloud agent device is arranged in the parking lot so as to carry out communication, thereby ensuring that the vehicle owner can effectively communicate with the cloud agent device in the parking lot, avoiding the situation that the manual service of the parking lot attendant is needed in an abnormal situation, reducing the communication cost, andimproving the communication efficiency. The invention further provides a vehicle service method and a vehicle service device which both have the above beneficial effects.

Description

technical field [0001] The present application relates to the technical field of car yards, and in particular to a vehicle service system, a vehicle service method, and a vehicle service device. Background technique [0002] In the cloud seat unattended solution, basically all scenarios are covered. When the parking lot software is running normally, the car owner can enter and exit unimpeded. In abnormal situations, the cloud seat needs to intervene to communicate with the car owner, handle the abnormal situation, and ensure the car owner's normal entry and exit. However, in the process of using under abnormal circumstances, there will be situations where effective communication cannot occur when using the pillars of the parking lot to communicate with the cloud seat, and can only rely on the manual services of the parking lot guards, which increases communication costs and has low communication costs. efficiency. [0003] Therefore, how to provide a solution to the above t...

AI Technical Summary

Problems solved by technology

However, in the process of using under abnormal circumstances, there will be situations where effective communication cannot occur when using the pillars of the parking lot to communicate with the cloud seat, and can only rely on the manual services of the parking lot guards, which increases communication costs and has low communication costs. efficiency

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