Problem extension method and device, electronic equipment and medium

An expansion method and problem technology, applied in the field of problem expansion method, electronic equipment and computer-readable storage media, and devices, can solve problems such as non-expansion and expansion problems, and achieve the effect of improving efficiency

Active Publication Date: 2021-03-26
PING AN BANK CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention provides a question extension method, device, electronic equipment, and computer-readable storage medium, the main purpose of which is to solve the problem that there are no or fewer extension questions in the newly added questions in the knowledge base

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  • Problem extension method and device, electronic equipment and medium
  • Problem extension method and device, electronic equipment and medium
  • Problem extension method and device, electronic equipment and medium

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Embodiment Construction

[0058] It should be understood that the specific embodiments described herein are merely intended to illustrate the invention and are not intended to limit the invention.

[0059] The embodiment of the present invention provides a problem expansion method, the execution body of the problem extension method comprising, but not limited to, at least one of the electronic devices that can be configured to perform the method of this method provided in the present application embodiment. In other words, the problem extension method can be performed by software or hardware mounted on a terminal device or a server device, the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server, or a cloud server cluster, and the like.

[0060] Refer figure 1 As shown, a flow chart of a problem extension method is provided in an embodiment of the present invention. In this embodiment, the problem extension method comprises: ...

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Abstract

The invention relates to an artificial intelligence technology, and discloses a problem extension method, which comprises the steps of performing label text retrieval according to an original text setto obtain a label text set; carrying out extension problem prediction on the original text set by utilizing a problem extension model to obtain a prediction text set; calculating a first loss value between the original text set and the prediction text set and a second loss value between the prediction text set and the label text set to obtain a final loss value; adjusting internal parameters of the problem expansion model according to the final loss value until the final loss value is smaller than a preset threshold value, and obtaining a standard problem expansion model; and performing extension prediction on the to-be-extended text by utilizing the standard problem extension model to obtain an extended text set. The invention also relates to a blockchain technology, and the label text set and the like can be stored in a blockchain node. The invention further discloses a problem expansion device, electronic equipment and a storage medium. According to the invention, the problem thatthere is no extended question or there are few extended questions in newly added questions of the knowledge base can be solved.

Description

Technical field [0001] The present invention relates to the field of artificial intelligence, and in particular, a problem extension method, a device, an electronic device, and a computer readable storage medium. Background technique [0002] The problem of answering users with intelligent customer service has been widely used in all walks of life. When answering the user's question, the smart customer service needs to rely on the knowledge base, so the quality of the knowledge base directly determines the quality of service of the smart customer service. The knowledge base is generally composed of standard questions, extensions, and answers. When the user puts forward a problem, the intelligent customer service will match the extension question one by one, and revealed the standard asking for the answer and feedback to the user, but the same intention The user's question method is more flexible, it is easy to hit the extension, especially the problem of new knowledge bases, such...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/194G06F40/279G06F16/332G06F16/383
CPCG06F40/194G06F40/279G06F16/3329G06F16/383
Inventor 史文鑫赖众程倪佳陈杭李骁张舒婷林志超李筱艺
Owner PING AN BANK CO LTD
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