IP-PBX reservation automatic callback method, terminal equipment and storage medium

An IP-PBX, automatic technology, applied in interconnection devices, electrical components, telephone communication, etc., can solve problems such as unfavorable customer experience, forgetting, business loss, etc., and achieve the effect of promoting communication efficiency

Pending Publication Date: 2021-07-02
厦门星纵信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] If the caller tries to call after a while, the caller needs to keep an eye on it, which will bring extra workload to the party concerned, and it may happen that the matter is forgotten directly afterwards, resulting in omissions
Voice message requires the called party to know how to listen to the voice message, and then may need to choose a trunk line to call back for further communication, which is obviously inconvenient
[0004] IP-PBX also provides the com

Method used

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  • IP-PBX reservation automatic callback method, terminal equipment and storage medium
  • IP-PBX reservation automatic callback method, terminal equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] The embodiment of the present invention provides an IP-PBX reserved automatic call-back method, such as figure 1 As shown, the method includes the following steps:

[0029] S101: When the extension receives a call request in a busy state, send a prompt message of whether to reserve a callback to the caller in the call request.

[0030] S102: Construct a corresponding reservation extension message when receiving the confirmation reservation callback information replied by the calling party.

[0031] S103: Regularly detect whether the corresponding called party is idle according to the reservation extension information, if so, initiate a call back to connect the call between the calling party and the called party, and delete the corresponding reservation when the call is connected extension information.

[0032] The method of this embodiment is realized by the PBX core module and the appointment callback module set in the IP-PBX software, and the destination of the stat...

Embodiment 2

[0044] The present invention also provides an IP-PBX reserved automatic callback terminal device, including a memory, a processor, and a computer program stored in the memory and operable on the processor, and the processor executes the computer program The steps in the above method embodiment of Embodiment 1 of the present invention are realized at the same time.

[0045] Further, as an executable solution, the IP-PBX reserved automatic callback terminal device may be computing devices such as desktop computers, notebooks, and palmtop computers. The IP-PBX reserved automatic callback terminal device may include, but not limited to, a processor and a memory. Those skilled in the art can understand that the composition structure of the above-mentioned IP-PBX reservation automatic callback terminal device is only an example of the IP-PBX reservation automatic callback terminal device, and does not constitute a limitation to the IP-PBX reservation automatic callback terminal devi...

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PUM

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Abstract

The invention relates to an IP-PBX reservation automatic callback method, terminal equipment and a storage medium, and the method comprises the steps: when an extension receives a call request in a busy hour state, sending a prompt message whether to reserve a callback or not to a calling party in the call request; when an appointment callback confirmation message replied by the calling party is received, constructing a corresponding appointment extension message; and detecting whether the corresponding called party is in an idle state at regular time according to the appointment extension information, if so, initiating callback to connect the call between the calling party and the called party, and deleting the corresponding appointment extension information after the call is connected. According to the invention, under the condition that the call of the called party is not connected, the reservation callback can be automatically carried out, and when the call of the called party is hung up, the callback is timely carried out to communicate the two parties of the call, thereby promoting the improvement of the communication efficiency.

Description

technical field [0001] The invention relates to the technical field of IP-PBX calls, in particular to an IP-PBX reserved automatic callback method, terminal equipment and a storage medium. Background technique [0002] As a new-age product that replaces traditional PBXs, IP-PBX is widely deployed in enterprise LANs. In a common IP-PBX call scenario, when one party calls another party or calls in from the outside to the internal phone, if the caller is not answered in time, the caller either chooses to hang up the phone and try to dial after a period of time, or Wait until the call times out to go to the voicemail feature and leave a short message. [0003] If the caller tries to call after a while, the caller needs to keep an eye on it, which will bring extra workload to the party concerned, and it may also happen that the matter is directly forgotten afterwards, resulting in omissions. The voice message requires the called party to know how to listen to the voice message,...

Claims

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Application Information

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IPC IPC(8): H04M7/00H04L29/06
CPCH04M7/0096H04M7/009H04L65/1056H04L65/1069
Inventor 陈炳杉沈伟宏陈鹏志郑陈挺邱海明
Owner 厦门星纵信息科技有限公司
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