11results about "Trunk circuits" patented technology

Novel tools and techniques are provided for implementing programmatical public switched telephone network (“PSTN”) trunking for cloud hosted applications. In various embodiments, a computing system may determine one or more first network interconnection characteristics associated with a first entity service provider within a call service network operated by a call network service provider. Based on the determined one or more first network interconnection characteristics associated with the first entity service provider, the computing system may cause a network provisioning application layer to establish one or more network interconnections between a first network associated with the first entity service provider and the call service network, in some cases, by establishing shared peering connections between the first network and the call service network. The shared peering connections may enable a plurality of customers of the first entity service provider to establish call service connections that are shared over the shared peering connections.

Novel tools and techniques are provided for implementing application programming interface (“API”)-based concurrent call path (“CCP”) provisioning. In various embodiments, in response to receiving a CCP provisioning request, a computing system may determine whether such a request would affect a set of trunk groups assigned to a customer based at least in part on network utilization data. If not, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in at least one trunk group assigned to the customer based on the CCP provisioning request. If so, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of trunk groups assigned to the customer and may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in the updated number of trunk groups.

A method for routing traffic for voice communication includes: receiving a request to establish a telecommunication link with a destination phone number; transmitting the received request to establish the telecommunication link to the destination phone number via a session initiated protocol (SIP) trunk; determining that the request to establish the telecommunication link via the SIP trunk failed; and transmitting, via a communication channel other than the SIP trunk, the received request to establish the telecommunication link to a separate destination based on a predetermined routing protocol.

The invention provides an external trusteeship telephone robot system for an enterprise. The external trusteeship telephone robot system comprises a smart telephone robot platform and an enterprise relay gateway, wherein the intelligent telephone robot platform is used for answering a user incoming call transferred by a telecom operator, performing multiple rounds of dialogue with a user, and / or transferring the call to an enterprise telephone system according to a user demand; and the enterprise relay gateway is connected with the intelligent telephone robot platform and an existing enterprise telephone system, and is used for transferring the user telephone transferred by the intelligent telephone robot platform to a manual seat for answering or a manual skill group queue of a call center. According to the telephone robot system provided by the invention, high investment of software and hardware transformation of an enterprise telephone system or a call center is avoided, all product functions equivalent to that of an enterprise self-built robot system are simply and efficiently realized, and the efficiency of building a telephone robot by an enterprise is effectively improved.

Modular technologies for servicing telephony systems are disclosed herein. An example method includes receiving a user request to service a telephony system of a user, and transmitting a set of available session initiation protocol (SIP) providers to a user computing device for analysis by the user. Responsive to receiving a user input, the example method includes connecting the user computing device to an SIP trunk, connecting to a serviceable call location included in the user request through the SIP trunk, wherein connecting to the serviceable call location initiates a data stream, and executing a servicing task included in the user request. The example method includes recording a portion of the data stream during execution of the servicing task, storing the portion of the data stream, and causing the user computing device to display the portion of the data stream for viewing by the user.

A method for routing traffic of voice communications includes: receiving a request to establish a telecommunications link with a destination phone number; sending the received request to establish the telecommunications link to the destination phone number via a session initiation protocol (SIP) relay; determining that the request to establish the telecommunications link via the SIP relay fails; and sending the received request to establish the telecommunication link to a separate destination based on a predetermined routing protocol via a communication channel other than the SIP relay.

Modular technologies for servicing telephony systems are disclosed herein. An example method includes receiving a user request to service a telephony system of a user, and transmitting a set of available session initiation protocol (SIP) providers to a user computing device for analysis by the user. Responsive to receiving a user input, the example method includes connecting the user computing device to an SIP trunk, connecting to a serviceable call location included in the user request through the SIP trunk, wherein connecting to the serviceable call location initiates a data stream, and executing a servicing task included in the user request. The example method includes recording a portion of the data stream during execution of the servicing task, storing the portion of the data stream, and causing the user computing device to display the portion of the data stream for viewing by the user.

In an example embodiment, a solution is provided that allows a PBX to utilize bridged mobile or desktop applications for collaboration and softphone usage. The solution works in conjunction with existing hardwired PBX devices without the need for additional hardware such as an edge router to be integrated with the PBX hardware. An incoming call can ring the user's hardwired device, such as a desk phone in the office, while simultaneously ringing a mobile device or desktop application (app). App users can make outbound PSTN calls and dial PBX extensions just as if they were using their hardwired device. In addition, PSTN services are utilized from the existing PBX, rather than bypassing it, which makes tracking and billing easier. A Session Initiation Protocol (SIP) tie trunk is used between the existing PBX and the software bridge controller.

Novel tools and techniques are provided for implementing application programming interface (“API”)-based concurrent call path (“CCP”) provisioning. In various embodiments, in response to receiving a CCP provisioning request, a computing system may determine whether such a request would affect a set of trunk groups assigned to a customer based at least in part on network utilization data. If not, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in at least one trunk group assigned to the customer based on the CCP provisioning request. If so, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of trunk groups assigned to the customer and may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in the updated number of trunk groups.

Modular technologies for servicing telephony systems are disclosed herein. An example method includes receiving a user request to service a telephony system of a user, and transmitting a set of available session initiation protocol (SIP) providers to a user computing device for analysis by the user. Responsive to receiving a user input, the example method includes connecting the user computing device to an SIP trunk, connecting to a serviceable call location included in the user request through the SIP trunk, wherein connecting to the serviceable call location initiates a data stream, and executing a servicing task included in the user request. The example method includes recording a portion of the data stream during execution of the servicing task, storing the portion of the data stream, and causing the user computing device to display the portion of the data stream for viewing by the user.