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Service quality evaluation system and evaluation terminal

A technology of evaluation system and service quality, applied in the field of service quality evaluation system and evaluation terminal, it can solve the problems of heavy workload of employees and reduce the efficiency of service quality evaluation, and achieve the effect of improving efficiency

Pending Publication Date: 2022-01-07
江苏百道轩航空科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Most of the existing restaurants have employees holding paper questionnaires and distributing them to customers for them to evaluate the service quality of the restaurant, resulting in a large workload for the employees, thus reducing the efficiency of service quality evaluation

Method used

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  • Service quality evaluation system and evaluation terminal
  • Service quality evaluation system and evaluation terminal
  • Service quality evaluation system and evaluation terminal

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Embodiment Construction

[0020] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention.

[0021] In describing the present invention, it should be understood that the terms "upper", "lower", "front", "rear", "left", "right", "top", "bottom", "inner", " The orientation or positional relationship indicated by "outside", etc. is based on the orientation or positional relationship shown in the drawings, and is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the referred device or element must have a specific orientation, so as to Specific orientation configurations and operations, therefore, are not to be construed as limitations on the invention.

[0022] refer to Figure ...

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Abstract

The invention discloses a service quality evaluation system and an evaluation terminal, and relates to the technical field of service quality evaluation. The service quality evaluation system comprises a mounting seat, a processor, a memory a voice processing module, a display screen, a keyboard and a microphone, wherein the processor, the memory and the voice processing module are embedded in the mounting seat, and the display screen, the keyboard and the microphone are embedded in the surface of the mounting seat; the voice processing module, the display screen, the keyboard and the memory are all electrically connected with the processor, and the output end of the processor is in radio connection with the receiving terminal; and a pressure sensor is embedded in the mounting seat bottom plate, the pressure sensor is electrically connected with the input end of a processor, and the output end of the processor is electrically connected with the input end of a controller. According to the invention, through the processor, the memory, the voice processing module, the display screen, the keyboard and the microphone which are arranged in the mounting seat, self-service service quality evaluation of customers is realized, and employees are liberated, so that the efficiency of service quality evaluation is improved.

Description

technical field [0001] The invention relates to the technical field of service quality evaluation, in particular to a service quality evaluation system and an evaluation terminal. Background technique [0002] In the process of various technical services, it is necessary to make statistics on the service quality, so as to supervise the service quality of service personnel; in the catering industry, service quality evaluation is especially important for restaurants. [0003] Most of the existing restaurants have employees holding paper questionnaires and distributing them to customers for them to evaluate the service quality of the restaurant, resulting in a large workload for the employees, thereby reducing the efficiency of service quality evaluation. Contents of the invention [0004] The object of the present invention is to propose a service quality evaluation system and evaluation terminal in order to solve the deficiencies in the prior art. [0005] In order to achi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/12
CPCG06Q10/06395G06Q50/12
Inventor 焦磊
Owner 江苏百道轩航空科技有限公司
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