Intelligent question answering system

An intelligent question answering and intelligent technology, applied in the field of financial technology, can solve problems such as long processing time and low response efficiency, and achieve the effect of improving response accuracy and efficiency, improving processing efficiency, and improving experience

Pending Publication Date: 2022-04-15
WEBANK (CHINA)
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AI Technical Summary

Problems solved by technology

[0005] The present invention provides an intelligent question answering system, which is used to solve the problem in the prior art that it takes a long time to search for answers manually, resulting in low reply efficiency

Method used

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Embodiment Construction

[0035] In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present invention, rather than all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0036] figure 1 An intelligent question answering system architecture provided for an embodiment of the present invention. Such as figure 1 As shown, the intelligent question answering system may include a user portrait module 101 , an intelligent recommendation module 102 , an answer search module 103 and an intelligent quality inspection module 104 . The intelligent question answering system integrates the tools that originally need...

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Abstract

The invention provides an intelligent question answering system, which comprises a user portrait module, an intelligent recommendation module, an answer search module and an intelligent quality inspection module, and is characterized in that the user portrait module is used for determining user portrait information of a user from a user portrait library in a dialogue scene and displaying the user portrait information on a display interface of the intelligent question answering system; the intelligent recommendation module is used for identifying an intention of a first question proposed by a user and determining an answer corresponding to the intention of the first question according to the question and answer knowledge base, and the answer search module is used for identifying an intention of a second question input by a seat person and determining an answer corresponding to the second question according to the question and answer knowledge base; and the intelligent quality inspection module is used for carrying out quality inspection on the dialogue text of the seat personnel according to a preset quality inspection rule and feeding back a quality inspection result to the seat personnel. According to the invention, the seat personnel can be automatically, accurately and timely assisted to work, so that the problem of very low reply efficiency caused by long processing time consumed by manually searching answers in the prior art can be solved.

Description

technical field [0001] The invention relates to the field of financial technology (Fintech), in particular to an intelligent question answering system. Background technique [0002] With the development of computer technology, more and more technologies are applied in the financial field, and the traditional financial industry is gradually transforming into financial technology. However, due to the security and real-time requirements of the financial industry, higher requirements are also placed on technology. In customer service in the financial field, it has become a huge challenge for customer service to quickly and accurately respond to questions raised by customers during the dialogue. If they can respond to the questions raised by customers in the dialogue in a timely and accurate manner, it will improve the quality of the entire dialogue and the customer experience. , is of great significance. [0003] The existing customer service question answering system is mainly...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332
Inventor 杨海军徐倩杨强
Owner WEBANK (CHINA)
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