Visual operation and maintenance method and platform system based on terminal MSS

Abstract

The present invention discloses a visual operation and maintenance method and platform system based on terminal MSS, the method includes: obtaining the interaction data in the interaction process between the terminal center and the MSS system, and providing a visual display of the business processing process based on the interaction data; based on the visual display, displaying the monitoring data of the corresponding business processing process according to the monitoring query instructions of the operation and maintenance personnel; displaying the business data and error information of the corresponding business processing process according to the error query instructions of the operation and maintenance personnel; adding the corresponding interaction process with the MSS system and obtaining the corresponding interaction data at the same time according to the supplementary interaction instructions of the operation and maintenance personnel. Through the technical solution of the present invention, by visually displaying the business processing process, the visual operation and visual maintenance of the operation and maintenance personnel are improved, the operation and maintenance efficiency of the first-line and second-line operation and maintenance personnel is improved, and the operational difficulty of the back-end operation and maintenance is reduced, thereby improving the operation and maintenance level and operation and maintenance ability of the operation and maintenance personnel.

Description

Technical Field

[0001] The present invention relates to the field of telecommunication service operation and maintenance technology, and in particular to a terminal MSS-based visualized operation and maintenance method and a terminal MSS-based visualized operation and maintenance platform system. Background Art

[0002] With the continuous development of telecommunications services, new services emerge in an endless stream, the amount of data involved in the interaction between the terminal center and the MSS (Management Support System) system is increasing, and the requirements for operation and maintenance are constantly increasing.

[0003] However, in the existing technology, there is a lack of visual operation and maintenance management, and all data processing is done by the back-end. The business-layer operation and maintenance control is inconvenient, the operation and maintenance efficiency of first-line and second-line operation and maintenance personnel is low, and the operability and maintainability are low. The overall operation and maintenance level is not enough to cope with the increasing amount of data interaction. Summary of the invention

[0004] In view of the above problems, the present invention provides a terminal MSS-based visualized operation and maintenance method and platform system, which uses visualization technical means to visualize operations such as data interaction, data processing, and data monitoring in the business processing process, so that the operation and maintenance of business data is extended from the back-end to the entire business processing process, thereby improving the visualized operation and visualized maintenance of operation and maintenance personnel, improving the operation and maintenance efficiency of first-line and second-line operation and maintenance personnel, reducing the operational difficulty of back-end operation and maintenance, thereby improving the operation and maintenance level and operation and maintenance capabilities of operation and maintenance personnel.

[0005] To achieve the above object, the present invention provides a terminal MSS-based visual operation and maintenance method, comprising:

[0006] Acquire the interaction data during the interaction between the terminal center and the MSS system, and provide a visual display of the business processing process based on the interaction data;

[0007] Based on the visual display, the monitoring data of the corresponding business processing process is displayed according to the monitoring query instructions of the operation and maintenance personnel;

[0008] According to the error query instructions of the operation and maintenance personnel, the business data and error information of the corresponding business processing process are displayed;

[0009] According to the supplementary interaction instructions of the operation and maintenance personnel, the corresponding interaction process is added with the MSS system and the corresponding interaction data is obtained at the same time.

[0010] In the above technical solution, preferably, the terminal MSS-based visual operation and maintenance method further includes:

[0011] According to the data deletion instruction of the operation and maintenance personnel, the corresponding business data in the terminal management system is deleted through the data interaction between the MSS system and the ESB (Enterprise Service Bus) platform.

[0012] In the above technical solution, preferably, the terminal MSS-based visual operation and maintenance method further includes:

[0013] According to the data processing instructions of the operation and maintenance personnel, for the business that needs to be written off, the corresponding business data is queried and processed in the terminal library of the MSS system, so that the business data of the current business that needs to be written off is normal.

[0014] In the above technical solution, preferably, the error query instruction includes parameter information of a business area number, a business classification number, a business batch number and / or a business order number;

[0015] Based on the parameter information in the error query instruction, the service data corresponding to the parameter information is interactively queried with the MSS system, and whether the current service data is erroneous according to the preset business process judgment logic is determined, and if there is an error, the error information is determined according to the business process judgment logic;

[0016] Based on the error information fed back by the error query instruction, and according to the supplementary interaction instruction and / or data processing instruction of the operation and maintenance personnel, supplementary interaction processing and / or business data processing are performed on the corresponding business data.

[0017] In the above technical solution, preferably, the replenishment interaction instruction includes a replenishment into pool instruction, a replenishment into warehouse instruction and a replenishment cancellation instruction;

[0018] The replenishment pool instruction is an instruction for the interactive process between replenishment and the demand warehousing application form of the MSS system, the replenishment warehousing instruction is an instruction for the interactive process between replenishment and the general warehouse to terminal warehouse transfer application of the MSS system, and the replenishment cancellation instruction is an instruction for the interactive process between replenishment and the cancellation inventory of the MSS system.

[0019] The present invention also proposes a terminal MSS-based visualized operation and maintenance platform system, which applies the terminal MSS-based visualized operation and maintenance method disclosed in any one of the above technical solutions, including:

[0020] A visualization module is used to obtain the interaction data during the interaction between the terminal center and the MSS system, and provide a visualization display of the business processing process based on the interaction data;

[0021] The monitoring query module is used to display the monitoring data of the corresponding business processing process based on the visual display and the monitoring query instructions of the operation and maintenance personnel;

[0022] The error query module is used to display the business data and error information of the corresponding business processing process according to the error query instructions of the operation and maintenance personnel;

[0023] The supplementary interaction module is used to add corresponding interaction processes with the MSS system and obtain corresponding interaction data according to the supplementary interaction instructions of the operation and maintenance personnel.

[0024] In the above technical solution, preferably, the terminal MSS visualization operation and maintenance platform system further includes:

[0025] The data deletion module is used to delete the corresponding business data in the terminal management system according to the data deletion instruction of the operation and maintenance personnel through the data interaction between the MSS system and the ESB platform.

[0026] In the above technical solution, preferably, the terminal MSS visualization operation and maintenance platform system further includes:

[0027] The data processing module is used to query and process the corresponding business data in the terminal library of the MSS system according to the data processing instructions of the operation and maintenance personnel for the business that needs to be written off, so that the business data of the current business that needs to be written off is normal.

[0028] In the above technical solution, preferably, the error query instruction in the error query module includes parameter information of a business area number, a business classification number, a business batch number and / or a business order number;

[0029] The error query module is specifically used to: based on the parameter information in the error query instruction, interact with the MSS system to query the business data corresponding to the parameter information, and determine whether the current business data is wrong according to the preset business process judgment logic, and if there is an error, determine the error information according to the business process judgment logic;

[0030] Based on the error information fed back by the error query module, the operation and maintenance personnel can use the complementary interaction module and / or the data processing module to implement complementary interaction processing and / or business data processing on the corresponding business data.

[0031] In the above technical solution, preferably, the replenishment interaction module specifically includes a replenishment pool submodule, a replenishment library submodule and a replenishment verification submodule;

[0032] The replenishment pool module realizes the interaction process between the demand storage application form of the MSS system;

[0033] The replenishment submodule realizes the interactive process of applying for transfer orders from the general warehouse to the terminal warehouse of the MSS system;

[0034] The replenishment and cancellation submodule realizes the interaction process of canceling inventory with the MSS system.

[0035] Compared with the prior art, the beneficial effects of the present invention are as follows: through visualization technical means, data interaction, data processing, data monitoring and other operations in the business processing process are visualized, so that the operation and maintenance of business data is extended from the back end to the entire business processing process, thereby improving the visualization operation and visualization maintenance of the operation and maintenance personnel, improving the operation and maintenance efficiency of the first-line and second-line operation and maintenance personnel, reducing the operational difficulty of the back-end operation and maintenance, thereby improving the operation and maintenance level and operation and maintenance capabilities of the operation and maintenance personnel. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] Figure 1 This is a schematic diagram of the architecture of a terminal MSS visualization operation and maintenance platform system disclosed in an embodiment of the present invention;

[0037] Figure 2 A schematic diagram of a flow chart of a complementary interaction process disclosed in an embodiment of the present invention;

[0038] Figure 3 The present invention is a schematic diagram of a module of a terminal MSS visualization operation and maintenance platform system disclosed in an embodiment of the present invention.

[0039] In the figure, the corresponding relationship between each component and the reference numeral is as follows:

[0040] 11. Visualization module, 12. Monitoring query module, 13. Error query module, 14. Complementary interaction module, 15. Data deletion module, 16. Data processing module. DETAILED DESCRIPTION

[0041] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0042] The present invention is further described in detail below in conjunction with the accompanying drawings:

[0043] like Figure 1 and Figure 2 As shown, a terminal MSS visualization operation and maintenance method provided by the present invention includes:

[0044] Obtain the interaction data between the terminal center and the MSS system, and provide a visual display of the business processing process based on the interaction data;

[0045] Based on the visual display, the monitoring data of the corresponding business processing process is displayed according to the monitoring query instructions of the operation and maintenance personnel;

[0046] According to the error query instructions of the operation and maintenance personnel, the business data and error information of the corresponding business processing process are displayed;

[0047] According to the supplementary interaction instructions of the operation and maintenance personnel, the corresponding interaction process is added with the MSS system and the corresponding interaction data is obtained at the same time.

[0048] In this embodiment, data interaction, data processing, data monitoring and other operations in the business processing process are visualized through visualization technical means, so that the operation and maintenance of business data is extended from the back-end to the entire business processing process, improving the visualization operation and visualization maintenance of operation and maintenance personnel, improving the operation and maintenance efficiency of first-line and second-line operation and maintenance personnel, and reducing the operational difficulty of back-end operation and maintenance, thereby improving the operation and maintenance level and operation and maintenance capabilities of operation and maintenance personnel.

[0049] Specifically, based on the database, data is collected throughout the process to provide a data baseline for visual display and achieve visualization. On this basis, by inputting monitoring parameters, business data monitoring of the business process corresponding to the monitoring parameters is achieved.

[0050] By selecting or inputting in the drop-down list on the visualization page and specifying specific parameters to perform operations, the supplementary interaction and supplementary write-off functions can be realized.

[0051] Specifically, in the above embodiment, the replenishment interaction instruction preferably includes a replenishment into pool instruction, a replenishment into warehouse instruction, and a replenishment cancellation instruction;

[0052] Among them, the replenishment pool instruction is an instruction for the interactive process between the replenishment and the demand warehousing application form of the MSS system, the replenishment warehouse instruction is an instruction for the interactive process between the replenishment and the general warehouse to terminal warehouse transfer application of the MSS system, and the replenishment write-off instruction is an instruction for the interactive process between the replenishment and the MSS system's write-off inventory.

[0053] During this process, if there is no data in the corresponding database and MSS system, input the relevant data to solve the abnormal process data generated by the normal process. The terminal management personnel can process the data by themselves without the need for background operations.

[0054] Specifically, Figure 2 As shown, in the three interactions, the judgments on whether there is a general warehouse in the MSS warehouse, whether the MSS inventory is in transit, and whether the MSS inventory is in the terminal warehouse represent the three states of the inventory in the MSS system.

[0055] In the above embodiment, preferably, in the error query process, the error query instruction includes parameter information of the business area number, business classification number, business batch number and / or business order number;

[0056] Based on the parameter information in the error query instruction, the business data corresponding to the parameter information is queried interactively with the MSS system. For example, a like query can be performed according to the batch number, and the batch number of the maintenance terminal can be specified to interact with the MSS system for query, and according to the preset business process judgment logic, it is determined whether the current business data is wrong. If there is an error, the error information is determined according to the business process judgment logic;

[0057] The fields displayed after query include: batch number, application number and error information (exceeding available inventory, etc.).

[0058] Based on the error information fed back by the error query instruction, according to the supplementary interaction instruction and / or data processing instruction of the operation and maintenance personnel, the corresponding business data is subjected to supplementary interaction processing and / or business data processing.

[0059] In the above embodiment, preferably, the terminal MSS-based visual operation and maintenance method further includes:

[0060] According to the data deletion instructions of the operation and maintenance personnel, the corresponding business data in the terminal management system is deleted through data interaction between the MSS system and the ESB platform.

[0061] Among them, the mss table in the CRM (Customer Relationship Management) system database has data, and it is necessary to confirm whether there is a corresponding work order in the mss system, because the process of deleting data is irreversible. Once the data is deleted, there is still a corresponding work order in the mss system, and the work order needs to be submitted again for processing in the mss system. Therefore, it is necessary to delete the corresponding mss table data in the CRM system after confirming that there is no corresponding work order in the mss system.

[0062] In the above embodiment, preferably, the terminal MSS-based visual operation and maintenance method further includes:

[0063] According to the data processing instructions of the operation and maintenance personnel, for the business that needs to be written off, the corresponding business data is queried and processed in the terminal library of the MSS system, so that the business data that currently needs to be written off is normal.

[0064] Before writing off a work order, you need to confirm that the corresponding work order in the MSS system has arrived at the terminal warehouse. In addition, you need to confirm that the corresponding batch number and inventory are sufficient and have not been sent to the warehouse by other serial numbers before you can write off the work order. If the work order is not in the terminal warehouse, the write-off process cannot be carried out, and the MSS work order processing process needs to be carried out again.

[0065] Therefore, for the business work orders that need to be written off, the ability to process their business data is increased before writing off, and the business data corresponding to the work order is queried in the terminal database and processed so that there will be no problems with the business data of the work order during the writing off process.

[0066] like Figure 3 As shown, the present invention also proposes a terminal MSS-based visualized operation and maintenance platform system, which applies the terminal MSS-based visualized operation and maintenance method disclosed in any one of the above embodiments, including:

[0067] The visualization module 11 is used to obtain the interaction data in the interaction process between the terminal center and the MSS system, and provide a visualization display of the business processing process based on the interaction data;

[0068] The monitoring query module 12 is used to display the monitoring data of the corresponding business processing process based on the visual display and the monitoring query instructions of the operation and maintenance personnel;

[0069] The error query module 13 is used to display the business data and error information of the corresponding business processing process according to the error query instruction of the operation and maintenance personnel;

[0070] The supplementary interaction module 14 is used to add corresponding interaction processes with the MSS system and obtain corresponding interaction data according to the supplementary interaction instructions of the operation and maintenance personnel.

[0071] In the above embodiment, preferably, the terminal MSS visualization operation and maintenance platform system further includes:

[0072] The data deletion module 15 is used to delete the corresponding business data in the terminal management system according to the data deletion instruction of the operation and maintenance personnel through the data interaction between the MSS system and the ESB platform.

[0073] In the above embodiment, preferably, the terminal MSS visualization operation and maintenance platform system further includes:

[0074] The data processing module 16 is used to query and process the corresponding business data in the terminal library of the MSS system according to the data processing instructions of the operation and maintenance personnel for the business that needs to be written off, so that the business data of the current business that needs to be written off is normal.

[0075] In the above embodiment, preferably, the error query instruction in the error query module 13 includes parameter information of the business area number, business classification number, business batch number and / or business order number;

[0076] The error query module 13 is specifically used to: based on the parameter information in the error query instruction, interact with the MSS system to query the business data corresponding to the parameter information, and determine whether the current business data is wrong according to the preset business process judgment logic, and if there is an error, determine the error information according to the business process judgment logic;

[0077] Based on the error information fed back by the error query module 13 , the operation and maintenance personnel can use the complementary interaction module 14 and / or the data processing module 16 to implement complementary interaction processing and / or business data processing on the corresponding business data.

[0078] In the above embodiment, preferably, the replenishment interaction module 14 specifically includes a replenishment pool submodule, a replenishment library submodule and a replenishment verification submodule;

[0079] The replenishment pool module realizes the interaction process between the demand entry application form and the MSS system;

[0080] The replenishment submodule realizes the interactive process of the transfer order application from the general warehouse to the terminal warehouse with the MSS system;

[0081] The replenishment and cancellation submodule realizes the interaction process with the MSS system for cancellation of inventory.

[0082] According to the terminal MSS visualization operation and maintenance platform system disclosed in the above embodiment, the functions to be implemented by each module correspond to the implementation methods of each step in the terminal MSS visualization operation and maintenance method disclosed in the above embodiment, and will not be repeated here.

[0083] The above are only preferred embodiments of the present invention and are not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A terminal MSS-based visual operation and maintenance method, characterized in that: include: Acquire the interaction data during the interaction between the terminal center and the MSS management support system, and provide a visual display of the business processing process based on the interaction data; Based on the visual display, the monitoring data of the corresponding business processing process is displayed according to the monitoring query instructions of the operation and maintenance personnel; According to the error query instructions of the operation and maintenance personnel, the business data and error information of the corresponding business processing process are displayed; According to the supplementary interaction instructions of the operation and maintenance personnel, the corresponding interaction process is added with the MSS system, and the corresponding interaction data is obtained at the same time; The error query instruction includes parameter information of the business area number, business classification number, business batch number and / or business order number; Based on the parameter information in the error query instruction, the service data corresponding to the parameter information is interactively queried with the MSS system, and whether the current service data is erroneous according to the preset business process judgment logic is determined, and if there is an error, the error information is determined according to the business process judgment logic; Based on the error information fed back by the error query instruction, and according to the supplementary interaction instruction and / or data processing instruction of the operation and maintenance personnel, perform supplementary interaction processing and / or business data processing on the corresponding business data; The replenishment interaction instructions include replenishment into pool instructions, replenishment into warehouse instructions and replenishment cancellation instructions; The replenishment pool instruction is an instruction for the interactive process between replenishment and the demand warehousing application form of the MSS system, the replenishment warehousing instruction is an instruction for the interactive process between replenishment and the general warehouse to terminal warehouse transfer application of the MSS system, and the replenishment cancellation instruction is an instruction for the interactive process between replenishment and the cancellation inventory of the MSS system.

2. The terminal MSS visualization operation and maintenance method according to claim 1 is characterized in that: Also includes: According to the data deletion instruction of the operation and maintenance personnel, the corresponding business data in the terminal management system is deleted through the data interaction between the MSS system and the ESB platform.

3. The terminal MSS visualization operation and maintenance method according to claim 1 or 2 is characterized in that: Also includes: According to the data processing instructions of the operation and maintenance personnel, for the business that needs to be written off, the corresponding business data is queried and processed in the terminal library of the MSS system, so that the business data of the current business that needs to be written off is normal.

4. A terminal MSS-based visualization operation and maintenance platform system, applying the terminal MSS-based visualization operation and maintenance method according to any one of claims 1 to 3, characterized in that: include: A visualization module is used to obtain the interaction data during the interaction between the terminal center and the MSS management support system, and provide a visualization display of the business processing process based on the interaction data; The monitoring query module is used to display the monitoring data of the corresponding business processing process based on the visual display and the monitoring query instructions of the operation and maintenance personnel; The error query module is used to display the business data and error information of the corresponding business processing process according to the error query instructions of the operation and maintenance personnel; A supplementary interaction module is used to add a corresponding interaction process with the MSS system and obtain corresponding interaction data according to the supplementary interaction instructions of the operation and maintenance personnel; The error query instruction in the error query module includes parameter information of a business area number, a business classification number, a business batch number and / or a business order number; The error query module is specifically used to: based on the parameter information in the error query instruction, interact with the MSS system to query the business data corresponding to the parameter information, and determine whether the current business data is wrong according to the preset business process judgment logic, and if there is an error, determine the error information according to the business process judgment logic; Based on the error information fed back by the error query module, the operation and maintenance personnel can use the complementary interaction module and / or the data processing module to implement complementary interaction processing and / or business data processing of the corresponding business data; The replenishment interaction module specifically includes a replenishment pool submodule, a replenishment library submodule and a replenishment verification submodule; The replenishment pool module realizes the interaction process between the demand storage application form of the MSS system; The replenishment submodule realizes the interactive process of applying for transfer orders from the general warehouse to the terminal warehouse of the MSS system; The replenishment and cancellation submodule realizes the interaction process of canceling inventory with the MSS system.

5. The terminal MSS visualization operation and maintenance platform system according to claim 4 is characterized in that: Also includes: The data deletion module is used to delete the corresponding business data in the terminal management system according to the data deletion instruction of the operation and maintenance personnel through the data interaction between the MSS system and the ESB platform.

6. The terminal MSS visualization operation and maintenance platform system according to claim 4 or 5 is characterized in that: Also includes: The data processing module is used to query and process the corresponding business data in the terminal library of the MSS system according to the data processing instructions of the operation and maintenance personnel for the business that needs to be written off, so that the business data of the current business that needs to be written off is normal.

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