Method for realizing asynchronous mediation of contradictory dispute based on instant messaging

Abstract

The invention relates to a method for realizing asynchronous mediation of contradictory disputes based on instant messaging. The method comprises the steps of user identity verification, asynchronous mediation request initiation, mediation information collection and arrangement, asynchronous mediation communication, mediation process tracking and management, mediation result confirmation, data encryption, safety guarantee and the like. The method has the following advantages: the asynchronous mediation mode is adopted, the mediation flexibility is improved, the mediation cost is reduced, the data encryption and security protection mechanism is introduced to enhance the information security, the message recording and archiving functions of the instant messaging tool are utilized to realize the whole-course tracking and automatic management of the mediation process, and the mediation efficiency is improved. And multiple communication forms are supported, so that the interactivity and flexibility of the mediation process are improved, the success rate of mediation is improved, and result confirmation and archiving are facilitated. According to the invention, based on the instant messaging technology, through effective technical step design and process management, the flexibility and efficiency of the dispute mediation process are significantly improved, and the information security is enhanced at the same time.

Description

Technical Field

[0001] The present invention relates to the technical field of conflict and dispute mediation methods, and in particular to a method and system for implementing asynchronous mediation of conflict and dispute based on instant messaging. Background Art

[0002] At present, in the mediation of conflicts and disputes, the traditional mediation method mainly relies on real-time communication methods such as face-to-face or telephone. Although this method is direct, it has many limitations, such as the difficulty in coordinating the time and place between the mediator and the parties, and often requires a lot of manpower and time costs. In addition, the face-to-face mediation environment may cause psychological pressure on the parties and affect the mediation effect. With the development of information technology, instant messaging tools have been introduced into the practice of conflict and dispute mediation. The main advantage of this method is that it reduces the limitations of time and space, making it easier for the parties to communicate without being restricted by the venue. However, the existing technology of using instant messaging tools for mediation still has the following shortcomings:

[0003] 1) Asynchronous communication is not possible: Although existing instant messaging tools provide the convenience of online communication, effective communication often still requires the mediator and the parties to be online simultaneously. This requirement for synchronous communication is essentially the same as traditional face-to-face mediation, and still requires coordination of the time of all parties.

[0004] 2) Lack of mediation process management: Current instant messaging tools lack specialized mediation process management functions, and are unable to effectively record and track mediation progress, nor can they systematically organize and archive mediation content. This results in the management of the mediation process relying on manual operations, increasing the possibility of errors.

[0005] 3) Information security risks: Although instant messaging tools facilitate the transmission of information, their information security has not yet been fully guaranteed. During the mediation process, the privacy and sensitive information of the parties involved are prone to the risk of information leakage if there are no proper encryption and protection measures.

[0006] 4) Insufficient interactivity and flexibility: When using instant messaging tools, existing mediation methods can only communicate through text, voice, etc., with a single interactive method and unable to flexibly deal with complex mediation scenarios. For example, when dealing with complex disputes, it may be necessary to use multiple forms of communication such as video and document sharing, which are limited in application in existing tools.

[0007] To sum up, although the existing conflict and dispute mediation technology based on instant messaging tools has developed, it still faces problems such as the difficulty of implementing asynchronous mediation, insufficient management of the mediation process, information security risks, and lack of interactivity and flexibility. Summary of the invention

[0008] In order to overcome the above-mentioned defects of the existing conflict and dispute mediation technology based on instant messaging tools and realize a more efficient, secure and flexible conflict and dispute mediation process, the present invention proposes a new method for realizing asynchronous mediation of conflicts and disputes based on instant messaging.

[0009] The present invention proposes a method for asynchronous mediation of conflicts and disputes based on instant messaging technology. The method utilizes the characteristics of instant messaging tools to provide a flexible, efficient and secure mediation platform, which is particularly suitable for situations where the mediation parties cannot communicate synchronously online or face-to-face.

[0010] Specifically, the present invention provides a method for implementing asynchronous mediation of conflicts and disputes based on instant messaging, and the method comprises the following steps:

[0011] S1. User identity verification: Each party to the mediation submits their identity information separately, and the user identity verification module uses instant messaging tools to verify their identity, and the verification results are returned to each party simultaneously;

[0012] S2. Asynchronous mediation request initiation: The parties initiate a mediation request to the mediation request management module through instant messaging tools, submitting the background of the dispute, the main demands and the issues they wish to resolve. The mediation request management module notifies the mediator through a message;

[0013] S3. Collection and organization of mediation information: After receiving the mediation request, the mediator uses the information collection and mediation draft generation module to communicate with the parties asynchronously using instant messaging tools to collect relevant information. The mediator preliminarily organizes the information based on the parties' descriptions and forms a mediation draft, which is then sent to all parties simultaneously.

[0014] S4. Asynchronous mediation communication: The mediation process is completed through the asynchronous communication and collaboration module using the asynchronous communication function of instant messaging tools. The mediator and the parties communicate at their own convenient time. The mediator sends the mediation draft and related suggestions to the parties through instant messaging tools, and the parties review, give feedback and discuss at their own convenient time.

[0015] S5. Mediation process tracking and management: The mediation process tracking and management module uses the message recording function of instant messaging tools to automatically record and archive each step of the mediation process, the opinions and suggestions of all parties, and the mediator can check the progress at any time and make adjustments;

[0016] S6. Confirmation of mediation results: After all parties reach a consensus, the mediator sends the final mediation plan to all parties through the mediation result confirmation and archiving module. All parties confirm the final mediation plan through electronic signatures and sign a mediation agreement. The system saves and archives the mediation results through the mediation result confirmation and archiving module.

[0017] S7. Data encryption and security assurance: The mediation result confirmation and archiving module synchronizes the mediation records, mediation plans, and mediation agreement information to the data encryption and security assurance module. The data encryption and security assurance module encrypts and saves the relevant information using AES encryption, and encrypts and desensitizes sensitive data.

[0018] When implementing the asynchronous mediation method of the present invention, the following adjustments may be made according to actual needs:

[0019] (1) Identity verification:

[0020] In addition to using the authentication mechanism that comes with instant messaging tools, you can also integrate third-party authentication services, such as OAuth authentication or digital identity authentication platforms provided by the government.

[0021] (2) Communication method:

[0022] Although text and voice communication are mainly used, this method can introduce video calls or screen sharing functions to enhance the mediation effect when higher interactivity is required.

[0023] (3) Data security measures:

[0024] On the basis of data encryption, this method can also introduce blockchain technology to store evidence of the mediation process, further enhancing the immutability and security of the data.

[0025] Through the above steps and measures, the present invention can achieve efficient, flexible and safe asynchronous mediation of conflicts and disputes, which is particularly suitable for situations where the parties cannot communicate synchronously online or face to face.

[0026] Furthermore, the user identity authentication methods described in step S1 of the method for realizing asynchronous mediation of conflicts and disputes based on instant messaging of the present invention include but are not limited to: account and password login, mobile phone number verification, SMS verification code, biometric verification (mobile terminal), OAuth authentication, and digital identity authentication platform verification provided by the government.

[0027] Furthermore, the user identity verification in step S1 of the method for implementing asynchronous mediation of conflicts and disputes based on instant messaging of the present invention further includes: the mediator submits identity information, and the mediator's identity verification is performed by the user identity verification module using the instant messaging tool;

[0028] Use two-factor authentication to ensure identity authenticity and security.

[0029] Furthermore, the mediation request in step S2 of the method for implementing asynchronous mediation of conflicts and disputes based on instant messaging of the present invention is in the form of text, voice, picture or video;

[0030] The asynchronous mediation communication described in step S4 is completed in the form of text, voice, picture, video, video call, and document sharing.

[0031] Furthermore, the mediation process tracking and management described in step S5 of the method for realizing asynchronous mediation of conflicts and disputes based on instant messaging of the present invention also includes: for mediation processes that require multiple rounds of communication, setting phased goals and automatically reminding all parties involved to follow up in a timely manner through the system.

[0032] Furthermore, the data encryption and security assurance described in step S7 of the method for realizing asynchronous mediation of contradictions and disputes based on instant messaging of the present invention also includes: on the basis of data encryption, introducing blockchain technology to store evidence of the mediation process, thereby enhancing the immutability and security of the data;

[0033] The data encryption and security module backs up data regularly to prevent information loss.

[0034] On the other hand, the present invention also provides a system for implementing asynchronous mediation of conflicts and disputes based on instant messaging. When the system is running, the steps of the method for implementing asynchronous mediation of conflicts and disputes based on instant messaging are implemented. The system includes the following modules:

[0035] User identity verification module: This module is responsible for verifying the identities of the mediator and the parties, ensuring that the persons participating in the mediation are legitimate and authentic;

[0036] Mediation Request Management Module: This module is used to manage mediation requests initiated by the parties. The parties submit information about the dispute background, main demands, and issues they wish to resolve through this module. This module is responsible for forwarding the mediation request to the corresponding mediator and preliminarily classifying and collating relevant information for subsequent mediation.

[0037] Information collection and mediation draft generation module: This module is responsible for collecting the communication information between the mediator and the parties. The mediator communicates with the parties asynchronously through this module, analyzes the main issues of the dispute, and generates a preliminary mediation draft;

[0038] Asynchronous communication and collaboration module: This module is used for asynchronous communication between the mediator and the parties. This module supports the asynchronous communication function of instant messaging tools, allowing the parties to communicate at their own convenient time.

[0039] Mediation process tracking and management module: This module is used to automatically record and manage all communication content and steps during the mediation process; this module provides a real-time tracking function for the mediation process, through which the mediator can view the progress of the mediation and make adjustments;

[0040] Confirmation and archiving module for mediation results: This module is used to manage the confirmation and archiving of mediation results. After reaching an agreement on mediation, this module allows the parties to view the mediation plan online and confirm the results. The confirmed mediation records will be automatically archived by the system to facilitate subsequent query and execution.

[0041] Data encryption and security module: This module is responsible for the encryption and security protection of all data in the entire mediation process. It encrypts communication data through AES encryption technology to prevent information leakage;

[0042] System management and configuration module: This module provides overall management and configuration functions for the system; administrators use this module to set parameters for the mediation process, configure the functions of each module, and manage user permissions.

[0043] Furthermore, the user identity authentication module in the system for implementing asynchronous mediation of conflicts and disputes based on instant messaging of the present invention supports identity authentication methods including but not limited to: account and password login, mobile phone number verification, SMS verification code, biometric verification (mobile terminal), OAuth authentication, and digital identity authentication platform verification provided by the government;

[0044] The mediation request management module supports mediation requests in the form of text, voice, picture or video;

[0045] The information collection and mediation draft generation module obtains relevant laws and regulations and mediation clauses according to the type of dispute and pushes them to all parties involved;

[0046] The asynchronous communication and collaboration module supports communication forms including but not limited to: text, voice, pictures, videos, video calls, and document sharing;

[0047] The mediation process tracking and management module also has an automatic reminder function to ensure that all parties follow up on the mediation process in a timely manner and provide a clear process basis for subsequent steps;

[0048] The mediation result confirmation and archiving module supports automatic data backup to ensure the security of archived data;

[0049] The system management and configuration module is also responsible for system operation status monitoring, log management, and troubleshooting to ensure system stability and efficiency.

[0050] In addition, the present invention also provides a computer-readable storage medium, on which a computer program is stored. When the program is executed by a processor, the steps of the above-mentioned method for asynchronous mediation of conflicts and disputes based on instant messaging are implemented.

[0051] In summary, the method for realizing asynchronous mediation of conflicts and disputes based on instant messaging technology of the present invention significantly improves the flexibility and efficiency of the mediation process through effective technical step design and process management, and at the same time enhances information security. The method has the following advantages:

[0052] (1) Improved flexibility of mediation: The present invention adopts asynchronous mediation mode, which does not require all parties to be online simultaneously, greatly improving the flexibility of mediation. The parties and mediators can communicate at their own convenient time, avoiding the restrictions of time and place, which is particularly suitable for situations where all parties are busy or geographically dispersed.

[0053] (2) Reduced mediation costs: Since asynchronous mediation does not require all parties to communicate online or face-to-face at the same time, it saves a lot of time and labor costs. At the same time, the collection, organization and transmission of information through instant messaging tools reduces the cumbersome paperwork in the traditional mediation process, further reducing operating costs.

[0054] (3) Enhanced information security: The present invention introduces data encryption and security protection mechanisms in the mediation process, effectively preventing the leakage of sensitive information. By using the encryption technology of instant messaging tools and possible blockchain evidence storage technology, the privacy of the mediation process and the immutability of data are ensured, thereby enhancing the trust of the parties.

[0055] (4) Convenient mediation process management: The present invention uses the message recording and archiving functions of instant messaging tools to achieve full tracking and automated management of the mediation process. The mediator can view and adjust the mediation progress at any time, and all communication records and mediation steps are automatically saved and archived by the system for subsequent review and reference. This avoids errors and omissions in manual recording and improves the transparency and standardization of the mediation process.

[0056] (5) Support for multiple forms of communication: The present invention not only supports asynchronous communication via text and voice, but can also introduce functions such as video calls and document sharing according to actual needs, thereby increasing the interactivity and flexibility of the mediation process, especially when dealing with complex conflicts and disputes.

[0057] (6) Improved success rate of mediation: Since the present invention makes full use of the characteristics of asynchronous mediation, it makes it easier for the parties to express their true thoughts in a non-face-to-face scenario, and the mediator also has more time to analyze the problem and formulate countermeasures, thereby improving the success rate of mediation.

[0058] (7) Convenient for result confirmation and archiving: After reaching an agreement in mediation, the present invention supports online confirmation and electronic signature, which simplifies the process of mediation result confirmation and saves time. At the same time, the system automatically archives the mediation results to ensure the legality and traceability of the mediation agreement, and facilitates subsequent inquiries and the execution of the mediation agreement.

[0059] In summary, the present invention realizes the flexibility, security and efficiency of asynchronous mediation of conflicts and disputes through the application of instant messaging technology, overcomes many shortcomings of traditional mediation methods, and has high practical value and broad application prospects. BRIEF DESCRIPTION OF THE DRAWINGS

[0060] In order to more clearly illustrate the technical solution of the present invention, the following briefly introduces the drawings required for use in the description of the present invention. Obviously, the following drawings are only some embodiments recorded in the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without paying creative work.

[0061] Figure 1 It is a schematic diagram of the composition structure of the asynchronous mediation system of the present invention.

[0062] Figure 2 The figure is a simplified flowchart of the implementation of the asynchronous mediation method of the present invention.

[0063] Figure 3 It is a framework diagram of the overall implementation process of the asynchronous mediation method of the present invention. DETAILED DESCRIPTION

[0064] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with specific embodiments. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments, and the present invention can also be implemented or applied through other different specific implementation methods. The details in this specification can also be modified or changed in various ways based on different viewpoints and applications without departing from the spirit of the present invention.

[0065] At the same time, it should be understood that the protection scope of the present invention is not limited to the specific embodiments described below; it should also be understood that the terms used in the embodiments of the present invention are for describing specific embodiments rather than for limiting the protection scope of the present invention.

[0066] Embodiment: A method and system for implementing asynchronous mediation of conflicts and disputes based on instant messaging

[0067] like Figure 1 As shown, the asynchronous mediation system of the present invention mainly includes the following modules:

[0068] 1. User identity verification module: This module is responsible for verifying the identities of mediators and parties to ensure that the people participating in the mediation are legitimate and authentic. This module supports multiple identity verification methods, including but not limited to: account and password login, mobile phone number verification, SMS verification code, biometrics (mobile terminal), etc.

[0069] 2. Mediation Request Management Module: This module is used to manage mediation requests initiated by the parties. The parties can submit information such as dispute background and main demands through this module. This module supports mediation requests in various forms such as text, voice, pictures and videos. This module is also responsible for forwarding the request to the corresponding mediator and preliminarily classifying and organizing relevant information for subsequent mediation.

[0070] 3. Information collection and mediation draft generation module: This module is responsible for collecting the communication information between the mediator and the parties, and compiling this information into a mediation draft. The mediator can communicate with the parties asynchronously through this module, analyze the main issues of the dispute, and generate a preliminary mediation draft. This module can obtain relevant laws and regulations and mediation clauses based on the type of dispute and push them to the parties.

[0071] 4. Asynchronous communication and collaboration module: This module is used for asynchronous communication between mediators and parties. This module supports the asynchronous communication function of instant messaging tools, allowing parties to communicate at their own convenient time. This module supports multiple forms of communication, including but not limited to: text, voice, video calls, document sharing, etc., to ensure the interactivity and flexibility of the mediation process.

[0072] 5. Mediation process tracking and management module: This module is used to automatically record and manage all communication content and steps during the mediation process. This module provides a real-time tracking function for the mediation process, through which the mediator can view the progress of the mediation and make necessary adjustments. This module also has an automatic reminder function to ensure that all parties follow up on the mediation process in a timely manner and provide a clear process basis for subsequent steps.

[0073] 6. Confirmation and archiving module for mediation results: This module is used to manage the confirmation and archiving of mediation results. After reaching an agreement on mediation, this module allows the parties to view the mediation plan online and confirm the results. The confirmed mediation records will be automatically archived by the system for subsequent query and execution. This module supports automatic data backup to ensure the security of archived data.

[0074] 7. Data encryption and security module: This module is responsible for the encryption and security protection of all data during the entire mediation process. It encrypts communication data through AES encryption technology to prevent information leakage.

[0075] 8. System management and configuration module: This module provides overall management and configuration functions for the system. The administrator sets the parameters of the mediation process, configures the functions of each module, and manages user permissions. This module is responsible for system operation status monitoring, log management, and troubleshooting to ensure system stability and efficiency.

[0076] like Figure 2 and Figure 3As shown, the asynchronous mediation method of the present invention includes the following steps:

[0077] Step 1: User Authentication

[0078] The identities of the mediator and the parties are verified through the identity verification mechanism of the instant messaging tool (login through account and password). If necessary, use secondary verification (SMS verification code) to ensure the authenticity and security of the identity.

[0079] Step 2: Asynchronous mediation request initiated

[0080] The parties initiate a mediation request to the mediator or mediation institution through instant messaging tools, stating the background of the dispute, the main demands and the issues they wish to resolve. The request can be in the form of text, voice or multimedia files.

[0081] Step 3: Mediation information collection and organization

[0082] After receiving the mediation request, the mediator communicates with the parties asynchronously through instant messaging tools to collect relevant information. The mediator can preliminarily organize the information based on the parties' descriptions and form a mediation draft.

[0083] Step 4: Asynchronous Moderation Communication

[0084] The mediation process is implemented through the asynchronous communication function of instant messaging tools, and the mediator and the parties can communicate at their own convenience. The mediator sends the mediation draft and related suggestions to the parties through instant messaging tools, and the parties can review, give feedback and discuss at their convenience.

[0085] Step 5: Mediation process tracking and management

[0086] Utilize the message recording function of instant messaging tools to automatically record and archive every step of the mediation process, as well as the opinions and suggestions of all parties. The mediator can check the progress at any time and make adjustments. For mediation processes that require multiple rounds of communication, stage goals can be set, and the system can automatically remind the parties to follow up in a timely manner.

[0087] Step 6: Confirmation of mediation results

[0088] After all parties reach a consensus, the mediator sends the final mediation plan to all parties through instant messaging tools, and the parties can confirm the agreement online through electronic signatures, etc. The system saves and archives the mediation results for subsequent reference.

[0089] Step 7: Data encryption and security

[0090] During the entire mediation process, all communication data is protected by encryption technology to ensure that the privacy and sensitive information of the parties are not leaked. At the same time, the system will regularly back up data to prevent information loss.

[0091] The above description is only a preferred embodiment of the present invention and does not limit the present invention in any form. Any technician familiar with the profession can make some changes or modifications to the technical contents disclosed above without departing from the scope of the technical solution of the present invention to obtain equivalent embodiments of equivalent changes. However, any simple modification, equivalent changes and modifications made to the above embodiments based on the technical essence of the present invention without departing from the content of the technical solution of the present invention should be included in the scope of protection of the claims of the present invention.

Claims

1. A method for asynchronous mediation of conflicts and disputes based on instant messaging, characterized in that: The method comprises the following steps: S1. User identity verification: Each party to the mediation submits their identity information separately, and the user identity verification module uses instant messaging tools to verify their identity, and the verification results are returned to each party simultaneously; S2. Asynchronous mediation request initiation: The parties initiate a mediation request to the mediation request management module through instant messaging tools, submitting the background of the dispute, the main demands and the issues they wish to resolve. The mediation request management module notifies the mediator through a message; S3. Collection and organization of mediation information: After receiving the mediation request, the mediator uses the information collection and mediation draft generation module to communicate with the parties asynchronously using instant messaging tools to collect relevant information. The mediator preliminarily organizes the information based on the parties' descriptions and forms a mediation draft, which is then sent to all parties simultaneously. S4. Asynchronous mediation communication: The mediation process is completed through the asynchronous communication and collaboration module using the asynchronous communication function of instant messaging tools. The mediator and the parties communicate at their own convenient time. The mediator sends the mediation draft and related suggestions to the parties through instant messaging tools, and the parties review, give feedback and discuss at their own convenient time. S5. Mediation process tracking and management: The mediation process tracking and management module uses the message recording function of instant messaging tools to automatically record and archive each step of the mediation process, the opinions and suggestions of all parties, and the mediator can check the progress at any time and make adjustments; S6. Confirmation of mediation results: After all parties reach a consensus, the mediator sends the final mediation plan to all parties through the mediation result confirmation and archiving module. All parties confirm the final mediation plan through electronic signatures and sign a mediation agreement. The system saves and archives the mediation results through the mediation result confirmation and archiving module. S7. Data encryption and security assurance: The mediation result confirmation and archiving module synchronizes the mediation records, mediation plans, and mediation agreement information to the data encryption and security assurance module. The data encryption and security assurance module encrypts and saves the relevant information using AES encryption, and encrypts and desensitizes sensitive data.

2. The method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 1, characterized in that: The user identity authentication methods described in step S1 include: account and password login, mobile phone number verification, SMS verification code, biometric verification, OAuth authentication, and digital identity authentication platform verification provided by the government.

3. The method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 1, characterized in that: The user identity verification in step S1 also includes: the mediator submits identity information, and the mediator's identity verification is performed by using an instant messaging tool through a user identity verification module; Use two-factor authentication to ensure identity authenticity and security.

4. The method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 1, characterized in that: The mediation request in step S2 is in the form of text, voice, picture or video; The asynchronous mediation communication described in step S4 is completed in the form of text, voice, picture, video, video call, and document sharing.

5. The method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 1, characterized in that: The mediation process tracking and management described in step S5 also includes: for a mediation process that requires multiple rounds of communication, setting phased goals and automatically reminding all parties to follow up in a timely manner through the system.

6. The method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 1, characterized in that: The data encryption and security assurance described in step S7 also includes: on the basis of data encryption, introducing blockchain technology to store evidence of the mediation process to enhance the immutability and security of the data; The data encryption and security module backs up data regularly to prevent information loss.

7. A computer-readable storage medium having a computer program stored thereon, wherein the program, when executed by a processor, implements the steps of the method for asynchronous mediation of conflicts and disputes based on instant messaging as described in any one of claims 1 to 6.

8. A system for asynchronous mediation of conflicts and disputes based on instant messaging, characterized in that: When the system is running, the steps of the method for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to any one of claims 1 to 6 are implemented, and the system includes the following modules: User identity verification module: This module is responsible for verifying the identities of the mediator and the parties, ensuring that the persons participating in the mediation are legitimate and authentic; Mediation Request Management Module: This module is used to manage mediation requests initiated by the parties. The parties submit information about the dispute background, main demands, and issues they wish to resolve through this module. This module is responsible for forwarding the mediation request to the corresponding mediator and preliminarily classifying and collating relevant information for subsequent mediation. Information collection and mediation draft generation module: This module is responsible for collecting the communication information between the mediator and the parties. The mediator communicates with the parties asynchronously through this module, analyzes the main issues of the dispute, and generates a preliminary mediation draft; Asynchronous communication and collaboration module: This module is used for asynchronous communication between the mediator and the parties. This module supports the asynchronous communication function of instant messaging tools, allowing the parties to communicate at their own convenient time. Mediation process tracking and management module: This module is used to automatically record and manage all communication content and steps during the mediation process; this module provides a real-time tracking function for the mediation process, through which the mediator can view the progress of the mediation and make adjustments; Confirmation and archiving module for mediation results: This module is used to manage the confirmation and archiving of mediation results. After reaching an agreement on mediation, this module allows the parties to view the mediation plan online and confirm the results. The confirmed mediation records will be automatically archived by the system to facilitate subsequent query and execution. Data encryption and security module: This module is responsible for the encryption and security protection of all data in the entire mediation process. It encrypts communication data through AES encryption technology to prevent information leakage; System management and configuration module: This module provides overall management and configuration functions for the system; administrators use this module to set parameters for the mediation process, configure the functions of each module, and manage user permissions.

9. The system for realizing asynchronous mediation of conflicts and disputes based on instant messaging according to claim 8, characterized in that: The user authentication module supports the following authentication methods: account and password login, mobile phone number verification, SMS verification code, biometric verification, OAuth authentication, and digital identity authentication platform verification provided by the government; The mediation request management module supports mediation requests in the form of text, voice, picture or video; The information collection and mediation draft generation module obtains relevant laws and regulations and mediation clauses according to the type of dispute and pushes them to all parties involved; The asynchronous communication and collaboration module supports the following communication methods: text, voice, pictures, videos, video calls, and document sharing; The mediation process tracking and management module also has an automatic reminder function to ensure that all parties follow up on the mediation process in a timely manner and provide a clear process basis for subsequent steps; The mediation result confirmation and archiving module supports automatic data backup to ensure the security of archived data; The system management and configuration module is also responsible for system operation status monitoring, log management, and troubleshooting to ensure system stability and efficiency.

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