Electronic specification updating method and device and storage medium

Abstract

The invention discloses an electronic specification updating method and device and a storage medium. The method comprises the following steps: acquiring operation data of a user for each function of a control platform; identifying an abnormal operation in the operation data, and outputting a correct operation prompt for the abnormal operation; according to the operation data and the abnormal operation, a periodic operation report of the user is generated regularly, and the periodic operation report of the user at least comprises the operation type, the operation frequency and the operation abnormal proportion executed in the current period; and adjusting the directory priority of the electronic specification of the user according to the periodic operation report of the user. Aiming at the abnormal operation, the user can know the correct operation in time, the user experience is improved, the directory priority of the electronic specification of the user is dynamically adjusted based on the periodic operation report of the user, regular automatic updating and personalized adaptation of the electronic specification are achieved, and the efficiency and convenience of searching and using the electronic specification by the user are improved.

Description

Technical Field

[0001] The present invention relates to the technical field of electronic manuals, and in particular to an electronic manual updating method, device and storage medium. Background Art

[0002] As the popularity of intelligence increases, most devices (such as air conditioners, etc.) have corresponding binding control platforms (such as apps or mini-programs on user terminals), and users can control the devices through the intelligent control platform. This intelligent control platform has an electronic manual, that is, an instruction manual or operating guide presented in electronic form, which can provide guidance for users to use the intelligent control platform.

[0003] However, the electronic manual of the intelligent control platform generally has fixed content and format. The electronic manual contains a lot of content and has many conventional parts or parts that users already understand. When users encounter something they don’t know how to operate while using the intelligent control platform, it is difficult for them to quickly locate the part they need to view in the electronic manual.

[0004] With regard to the problem that electronic manuals in the prior art are difficult to meet the personalized needs of users, no effective solution has been proposed yet. Summary of the invention

[0005] The embodiments of the present invention provide an electronic manual updating method, device and storage medium, so as to at least solve the problem in the prior art that the electronic manual is difficult to meet the personalized needs of users.

[0006] In order to solve the above technical problems, an embodiment of the present invention provides an electronic manual updating method, comprising:

[0007] Collect user operation data on various functions of the control platform;

[0008] Identifying abnormal operations in the operation data, and outputting correct operation prompts for the abnormal operations;

[0009] Periodically generating a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the type of operation performed in the current period, the operation frequency and the abnormal operation ratio;

[0010] The directory priority of the electronic manual of the user is adjusted according to the periodic operation report of the user.

[0011] Optionally, identifying abnormal operations in the operation data includes:

[0012] Inputting the operation data and platform status data into a pre-established anomaly detection model;

[0013] Obtaining a detection result output by the anomaly detection model, wherein the detection result at least includes: whether the operation is abnormal and the type of the abnormality;

[0014] The abnormal operation is identified according to the detection result.

[0015] Optionally, adjusting the directory priority of the electronic manual of the user according to the periodic operation report of the user includes:

[0016] Raise the priority of the manual directory corresponding to functions that are not used by users and / or functions with a higher than preset operation abnormality ratio;

[0017] The priority of the manual directory corresponding to the function whose operation frequency is greater than the preset frequency and whose operation abnormality ratio is less than the preset ratio is lowered.

[0018] Optionally, outputting a correct operation prompt for the abnormal operation includes: outputting prompt information in at least one form of text, picture, voice, and video, and / or outputting a manual directory link corresponding to the abnormal operation.

[0019] Optionally, after identifying the abnormal operation in the operation data, the method further includes:

[0020] searching the electronic manual for an entry corresponding to the abnormal operation;

[0021] If the electronic manual does not contain an entry corresponding to the abnormal operation, a message indicating that the entry is missing is reported to the cloud.

[0022] Optionally, after regularly generating the periodic operation report of the user according to the operation data and the abnormal operation, the method further includes: displaying the periodic operation report of the user on the control platform and displaying a feedback entry.

[0023] Optionally, after identifying abnormal operations in the operation data, it also includes: reporting the user's operation data and the abnormal operation to the cloud, so that the cloud can regularly generate a comprehensive cycle report visible to developers based on the operation data and abnormal operations of each user, wherein the comprehensive cycle report includes: the operation data analysis results and suggestions of all users in the current cycle.

[0024] Optionally, the electronic manual updating method of the embodiment of the present invention further includes:

[0025] The cloud determines the device bound to the new user and obtains the historical operation data of all users on the same device;

[0026] The cloud determines a target operation based on the historical operation data, wherein the target operation is an operation that has not been used by the user, and / or the target operation is an abnormal operation and the number of users who have performed the abnormal operation is greater than a preset number and the abnormal operation ratio is greater than a preset ratio;

[0027] The cloud increases the priority of the instruction manual directory corresponding to the target operation to obtain the electronic instruction manual that is most suitable for the new user.

[0028] The embodiment of the present invention further provides an electronic manual updating device, comprising:

[0029] The acquisition module is used to collect the user's operation data on various functions of the control platform;

[0030] An identification module, used to identify abnormal operations in the operation data and output correct operation prompts for the abnormal operations;

[0031] A generating module, configured to periodically generate a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the type of operation performed in the current period, the operation frequency and the abnormal operation ratio;

[0032] The adjustment module is used to adjust the directory priority of the electronic manual of the user according to the periodic operation report of the user.

[0033] The embodiment of the present invention further provides a non-volatile computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the electronic manual updating method described in the embodiment of the present invention is implemented.

[0034] By applying the technical solution of the present invention, user operation data is collected, abnormal operations are identified, and correct operation prompts are automatically output for abnormal operations, so that users can promptly learn the correct operations and improve user experience; a periodic operation report for the user is regularly generated based on the user operation data and abnormal operations, and the directory priority of the user's electronic manual is dynamically adjusted based on the operation frequency and operation abnormality ratio in the user's periodic operation report, thereby achieving regular automatic updating of the electronic manual and ensuring that the electronic manual of each user is personalized and adapted. Each user can view an electronic manual that is more suitable for his or her own usage, thereby improving the efficiency and convenience of users in searching and using electronic manuals, and solving the problem that the electronic manual in the prior art is difficult to meet the personalized needs of users. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] Figure 1 is a flow chart of an electronic manual updating method provided by an embodiment of the present invention;

[0036] Figure 2is a schematic diagram of a user-personalized electronic instruction manual provided by an embodiment of the present invention;

[0037] Figure 3 is a schematic diagram of a periodic operation report of a user provided by an embodiment of the present invention;

[0038] Figure 4 is a schematic diagram of a comprehensive periodic report provided by an embodiment of the present invention;

[0039] Figure 5 is a flowchart of updating an electronic manual provided by an embodiment of the present invention;

[0040] Figure 6 is a structural block diagram of an electronic manual updating device provided by an embodiment of the present invention;

[0041] Figure 7 It is a schematic diagram of the hardware structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0042] In order to make the purpose, technical scheme and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0043] It should be noted that the terms "first", "second", etc. in the specification, claims and drawings of the present invention are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0044] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0045] It should be understood that the term "and / or" used in this article is only a description of the association relationship of associated objects, indicating that there can be three relationships. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this article generally indicates that the associated objects before and after are in an "or" relationship.

[0046] The optional embodiments of the present invention are described in detail below with reference to the accompanying drawings.

[0047] In order to solve the problem that the electronic manual in the prior art is difficult to meet the personalized needs of users, the embodiment of the present invention provides an electronic manual updating method, such as Figure 1 As shown, the following steps are included:

[0048] S101, collecting user operation data on various functions of the control platform.

[0049] S102, identifying abnormal operations in the operation data, and outputting correct operation prompts for the abnormal operations.

[0050] S103: periodically generate a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the type of operation performed in the current period, the operation frequency and the abnormal operation ratio.

[0051] S104: Adjust the directory priority of the electronic manual of the user according to the periodic operation report of the user.

[0052] Users can control controlled devices (such as air conditioning units, etc.) through operations on the control platform. The control platform provides a variety of functions. Taking air conditioning units as an example, the control platform of air conditioning units provides functions such as indoor unit control, energy-saving control, unit group control, and status viewing. One function may correspond to multiple operations. For example, under the indoor unit control function, controlling indoor unit 1 is one operation, and controlling indoor unit 2 is another operation. The control platform can be an app or mini-program on the user terminal. Operation data includes: operation time, operation type, operation path, operation result, etc. Abnormal operation refers to an operation that cannot be performed normally. Abnormal operation involves many different types. For example, switching wind speed in a mode that does not allow switching wind speed leads to operation logic conflicts, and expired login information leads to identity authentication abnormalities, etc.

[0053] This embodiment collects user operation data in real time and identifies abnormal operations, and records the operation data. The recorded operation data includes normal operations and abnormal operations. For example, abnormal operations can be marked to facilitate subsequent data analysis. By analyzing the user operation data recorded over a period of time (where abnormal operations are marked), a periodic operation report of the user can be generated. The periodic operation report of the user can reflect the operation of the user over a period of time. In addition to the relevant data of the current period, the periodic operation report of the user can also include the relevant data of the previous period to facilitate the user to compare and view. The operation type refers to the type of function corresponding to the operation, such as energy-saving control, application service, etc. The operation frequency refers to the number of times the operation is performed within a period. The operation abnormality ratio refers to the ratio of the number of times the operation is abnormal within a period to the total number of times the operation is performed. Of course, the ratio of the number of times the operation is abnormal within a period to the total number of times the function corresponding to the operation is performed can also be calculated according to actual needs as the operation abnormality ratio.

[0054] The electronic manual is an instruction manual or operating guide presented in electronic form, which can provide guidance for users to use the control platform. The electronic manual includes at least one directory, which can include a main directory and sub-directories. The last sub-directory includes at least one entry, and the entry refers to the specific content. Different directories correspond to different functions or different operations. The directory priority of the user's electronic manual is adjusted according to the user's periodic operation report. The higher the directory priority, the higher the display order of the directory. The content of the electronic manual can be adjusted according to the user's operation situation, so that the content order of the electronic manual is more in line with user needs. After adjusting the directory priority of the user's electronic manual, it can be displayed according to the adjusted directory priority, which is convenient for users to quickly find and locate.

[0055] This embodiment collects user operation data, identifies abnormal operations, and automatically outputs correct operation prompts for abnormal operations, so that users can learn the correct operations in a timely manner, thereby improving user experience; periodic operation reports for the user are regularly generated based on the user operation data and abnormal operations, and the directory priority of the user's electronic manual is dynamically adjusted based on the operation frequency and operation abnormality ratio in the user's periodic operation report, thereby realizing regular automatic updating of the electronic manual, ensuring that the electronic manual of each user is personalized and adapted, and each user can view the electronic manual that is more suitable for their own usage, thereby improving the efficiency and convenience of users in searching and using electronic manuals, and solving the problem that electronic manuals in the prior art are difficult to meet the personalized needs of users.

[0056] In an optional embodiment, an anomaly detection model can be pre-established to identify abnormal operations. When constructing an anomaly detection model, the historical operation data of multiple users and / or the test operation data of developers are used as sample data. The sample data includes data of normal operations and data of known abnormal operations. These sample data can help the model learn the characteristics of normal behavior, so that it can effectively identify abnormal behaviors that do not meet these characteristics. Abnormal behaviors can also be classified to facilitate accurate matching with the catalog of the electronic manual. The sample data is input into the designed neural network model or deep learning model for training until a certain accuracy is reached, and the training is completed, and the construction of the anomaly detection model is completed.

[0057] Identifying abnormal operations in the operation data includes: inputting the operation data and platform status data into a pre-established anomaly detection model; obtaining a detection result output by the anomaly detection model, wherein the detection result includes at least: whether the operation is abnormal and the type of anomaly; and identifying the abnormal operation according to the detection result.

[0058] This embodiment can quickly identify abnormal operations based on the abnormality detection model, so that the user can be prompted to perform correct operations in a timely manner, and it is helpful to generate periodic operation reports in a timely manner.

[0059] Exemplarily, the input data of the anomaly detection model includes: user operation data (such as operation time, operation frequency, operation type, etc.), platform status data (such as system resource usage, error logs, etc.) and other factors that may affect the normality of the operation. The output data (i.e., the detection result) of the anomaly detection model includes: whether a certain operation or a series of operations is a normal operation, the functional information of the operation (such as operation type, operation description, etc.), the type of operation abnormality, and the link to the manual directory corresponding to the abnormal operation.

[0060] In an optional embodiment, adjusting the directory priority of the electronic manual of the user according to the periodic operation report of the user includes: increasing the priority of the manual directory corresponding to the functions not used by the user and / or the functions with an operation abnormality ratio greater than a preset ratio; and reducing the priority of the manual directory corresponding to the functions with an operation frequency greater than a preset frequency and an operation abnormality ratio less than a preset ratio. The preset frequency and the preset ratio can be set according to actual conditions.

[0061] This embodiment moves the instruction manual directory corresponding to functions that are frequently used by users and have low error rates to the back, and moves the instruction manual directory corresponding to functions that are not used by users and / or have high error rates to the front, thereby ensuring that the directory at the front in the electronic instruction manual is more likely to be found by users, so that users can quickly find the required content in the electronic instruction manual.

[0062] In addition, the manual directories corresponding to the functions that users often use and often make mistakes can be marked in the electronic manual to facilitate users to find them. Figure 2 , which is a schematic diagram of a user's personalized electronic manual. The priority of each directory is adjusted according to the user's operation data, and the manual directories corresponding to the functions that are frequently used and frequently mistaken by users are marked with star symbols.

[0063] Outputting a correct operation prompt for the abnormal operation includes: outputting prompt information in at least one form of text, picture, voice, and video, and / or outputting a link to a directory of instructions corresponding to the abnormal operation. This embodiment can output the correct operation prompt in different ways to ensure that the user is informed of the correct operation in a timely manner.

[0064] If there is no entry corresponding to the abnormal operation in the electronic manual, it can be reported to the cloud so that the developer can add the relevant entry. Specifically, after identifying the abnormal operation in the operation data, it also includes: searching for the entry corresponding to the abnormal operation in the electronic manual; if there is no entry corresponding to the abnormal operation in the electronic manual, reporting the missing entry message to the cloud. The cloud will send the missing entry message to the terminal used by the developer, thereby prompting the developer to add the corresponding entry. For example, after the developer adds the new entry, the update package can be obtained. After the user terminal updates the control platform, the latest electronic manual can be obtained. In the case of a lack of entries in the electronic manual, this embodiment can promptly remind the developer to add them, ensuring the timely update and personalized adaptation of the content of the electronic manual.

[0065] In an optional embodiment, after the periodic operation report of the user is regularly generated according to the operation data and the abnormal operation, it also includes: displaying the periodic operation report of the user on the control platform and displaying a feedback portal. In this embodiment, the user can view the operation report of each period in a timely manner, intuitively view which functions of their own have more abnormal operations, and the user can provide feedback on the control platform through the feedback portal, for example, feedback on missing manual items, feedback on improvement suggestions for certain functions, etc.

[0066] like Figure 3 As shown, it is a schematic diagram of the user's periodic operation report. The user's periodic operation includes the user's operation frequency in the previous cycle and this cycle, the abnormal operation ratio and other information. A feedback entrance is provided at the bottom to facilitate users to provide feedback in time based on historical abnormal operations.

[0067] In an optional embodiment, after identifying abnormal operations in the operation data, it also includes: reporting the user's operation data and the abnormal operation to the cloud, so that the cloud periodically generates a comprehensive cycle report visible to the developer based on the operation data and abnormal operations of each user, wherein the comprehensive cycle report includes: the operation data analysis results and suggestions of all users in the current cycle. The cloud can send the comprehensive cycle report visible to the developer to the terminal used by the developer, and the developer can optimize and adjust the functions of the control platform and the electronic manual based on the comprehensive cycle report.

[0068] like Figure 4 The figure shows a schematic diagram of a comprehensive cycle report. The comprehensive cycle report includes the analysis results and suggestions of the operation data of all users, so that developers can more intuitively understand which parts are prone to errors when users are using the system, and help developers understand the actual usage of users, so as to make adjustments and optimizations in subsequent development.

[0069] In the cloud, each user's electronic manual can also be updated synchronously for backup.

[0070] For new users, this embodiment can perform data analysis on the historical operation data of other users, provide relatively suitable initial electronic instructions for new users, and improve the user experience of new users. Specifically, the above method also includes: the cloud determines the device bound to the new user for the new user, and obtains the historical operation data of all users under the same device; the cloud determines the target operation based on the historical operation data, wherein the target operation is an operation that the user has not used, and / or the target operation is an abnormal operation and the number of users who have performed the abnormal operation is greater than a preset number and the abnormal operation ratio is greater than a preset ratio; the cloud increases the priority of the instruction directory corresponding to the target operation to obtain the electronic instruction that best suits the new user.

[0071] Among them, the preset number and preset ratio can be set according to actual conditions. If the number of users with abnormal operations is greater than the preset number and the abnormal operation ratio is greater than the preset ratio, it means that the abnormal operation is a common error function for many people, and new users are likely to have this problem. Therefore, increasing the directory priority of this function can facilitate new users to find it.

[0072] After a new user binds a device, this embodiment automatically adapts the optimal electronic manual based on historical big data of users with the same device model, thereby improving the user experience of the new user.

[0073] like Figure 5 As shown, the electronic manual update process includes the following steps:

[0074] S501, start.

[0075] S502, setting each function operation to trigger data recording.

[0076] S503, user operation.

[0077] S504, determine whether the operation is abnormal, if so, go to S505, if not, go to S506.

[0078] S505, prompting the user of an abnormality and outputting a prompt for correct operation, for example, displaying a jump entry to the manual directory, and then entering S506.

[0079] S506, record the operation time, operation type, operation path, operation result and other information of the operation, and add one to the operation count of the operation path. Both normal and abnormal operations of the user will be recorded in the operation data. By using AI algorithm to analyze the recorded operation data, user periodic operation reports and comprehensive periodic reports can be generated periodically.

[0080] S507, determine whether the current cycle is over, if not, return to S503 to continue collecting user operation data, if so, enter S508 and S513.

[0081] S508, automatically analyzing the user operation data in this cycle (abnormal operations will be marked as abnormal) through AI algorithms, and generating a user cycle operation report.

[0082] S509: Automatically adjust the directory priority of the electronic manual of the user based on the user's periodic operation report.

[0083] S510, displaying the user's periodic operation report. If the user reports that there is missing content in the electronic manual, proceed to S512.

[0084] S511: If the entry corresponding to the abnormal operation is missing, go to S512.

[0085] S512, reporting the missing item message to the cloud to prompt the developer to supplement the relevant manual items.

[0086] S513, uploading the user operation data (abnormal operations are marked as abnormal) to the cloud to generate a comprehensive cycle report visible to developers.

[0087] An exemplary system architecture for updating the electronic manual includes:

[0088] The data acquisition module is responsible for collecting the operation data of users when using the control platform, including but not limited to operation time, operation type, operation results, etc. These data are collected in real time through sensors or software interfaces, and the collected and recorded data can also be uploaded to the cloud server through a secure communication protocol.

[0089] The data analysis module uses artificial intelligence algorithms to process and analyze the collected data. Specifically, it identifies abnormal operation behaviors in user operation data through set rules and models to achieve anomaly detection; counts user operation frequency, error rate, etc.; and regularly generates user periodic operation reports, including abnormal operation records, operation frequency statistics, etc.

[0090] The prompt and optimization module is used to: automatically prompt the user to perform the correct operation and provide a link to the manual directory corresponding to the function when an abnormal user operation is detected; automatically adjust the priority of the manual directory, for example, the priority of the manual directory corresponding to the commonly used but infrequently wrong functions is adjusted backward, and the priority of the manual directory corresponding to the unused functions and / or the frequently wrong functions is adjusted forward.

[0091] In the cloud, comprehensive periodic reports visible to developers can be generated regularly based on each user's operation data information, and each user's electronic manual can also be updated synchronously.

[0092] This embodiment uses artificial intelligence technology to obtain, count and analyze user operation data. When an abnormal user operation is detected, it can automatically prompt the user with the correct operation steps and provide a link to the manual directory corresponding to the function. Generate user periodic operation reports regularly, and automatically adjust the priority of the user's electronic manual purpose through detailed analysis of user operation abnormality data. If the user encounters an abnormality during operation and there is no corresponding section in the manual, it can be reported to suggest that the developer add relevant manual items. After a new user is bound to the unit, the optimal manual can be adapted for the new user based on historical big data.

[0093] This embodiment implements regular updating of the electronic manual, and provides the user with a personalized and adapted electronic manual, so that the electronic manual meets the personalized needs of the user, thereby improving the efficiency and convenience of the user in searching and using the manual.

[0094] Based on the same inventive concept, this embodiment provides an electronic manual updating device, which can be used to implement the electronic manual updating method described in the above embodiment. The electronic manual updating device can be implemented by software and / or hardware, and the electronic manual updating device can generally be integrated into a control platform. The explanations of terms that are the same or corresponding to the above embodiment are not repeated in this embodiment.

[0095] Figure 6 is a structural block diagram of an electronic manual updating device provided by an embodiment of the present invention, such as Figure 6 As shown, the electronic manual updating device includes:

[0096] The collection module 61 is used to collect the user's operation data on various functions of the control platform;

[0097] An identification module 62, used to identify abnormal operations in the operation data and output a correct operation prompt for the abnormal operation;

[0098] A generating module 63 is used to periodically generate a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the operation type, operation frequency and operation abnormality ratio performed in the current period;

[0099] The adjustment module 64 is used to adjust the directory priority of the electronic manual of the user according to the periodic operation report of the user.

[0100] Optionally, the identification module 62 includes:

[0101] An input unit, used for inputting the operation data and platform status data into a pre-established anomaly detection model;

[0102] An acquisition unit, configured to acquire a detection result output by the anomaly detection model, wherein the detection result at least includes: whether the operation is abnormal and the type of the abnormality;

[0103] An identification unit is used to identify the abnormal operation according to the detection result.

[0104] Optionally, the adjustment module 64 is specifically used to: increase the priority of the instruction manual directory corresponding to the functions that are not used by the user and / or the operation abnormality ratio is greater than a preset ratio; and reduce the priority of the instruction manual directory corresponding to the function that the operation frequency is greater than a preset frequency and the operation abnormality ratio is less than a preset ratio.

[0105] Optionally, the identification module 62 includes: an output unit, configured to output prompt information in the form of at least one of text, picture, voice, and video, and / or output a link to a manual directory corresponding to the abnormal operation.

[0106] Optionally, the electronic manual updating device further includes:

[0107] a search module, configured to search the electronic manual for an entry corresponding to the abnormal operation after identifying the abnormal operation in the operation data;

[0108] The first reporting module is used to report an entry missing message to the cloud if there is no entry corresponding to the abnormal operation in the electronic manual.

[0109] Optionally, the electronic manual updating device further comprises: a display module for displaying the periodic operation report of the user on the control platform and displaying a feedback entry after periodically generating the periodic operation report of the user according to the operation data and the abnormal operation.

[0110] Optionally, the electronic manual updating device also includes: a second reporting module, which is used to report the user's operation data and the abnormal operation to the cloud after identifying the abnormal operation in the operation data, so that the cloud can regularly generate a comprehensive periodic report visible to developers based on the operation data and abnormal operations of each user, wherein the comprehensive periodic report includes: the operation data analysis results and suggestions of all users in the current period.

[0111] Optionally, the cloud is used to: for a new user, determine the device bound to the new user, and obtain historical operation data of all users under the same device; determine a target operation based on the historical operation data, wherein the target operation is an operation that the user has not used, and / or the target operation is an abnormal operation and the number of users who have performed the abnormal operation is greater than a preset number and the proportion of abnormal operations is greater than a preset proportion; increase the priority of the instruction manual directory corresponding to the target operation to obtain an electronic instruction manual that is most suitable for the new user.

[0112] The electronic manual updating device can execute the electronic manual updating method provided by the embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method. For technical details not described in detail in this embodiment, please refer to the electronic manual updating method provided by the embodiment of the present invention.

[0113] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0114] An embodiment of the present invention further provides a non-volatile computer-readable storage medium on which a computer program is stored. When the computer program is executed by a processor, the electronic manual updating method described in the above embodiment is implemented.

[0115] An embodiment of the present invention further provides an electronic device, comprising: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the electronic manual updating method described in the above embodiment when executing the computer program.

[0116] Figure 7 is a schematic diagram of the hardware structure of an electronic device provided by an embodiment of the present invention, such as Figure 7 As shown, the electronic device includes: one or more processors 710 and a memory 720, Figure 7A processor 710 is taken as an example. The electronic device may also include: an input device 730 and an output device 740. The processor 710, the memory 720, the input device 730 and the output device 740 may be connected via a bus or other means. Figure 7 The example of connecting through bus is taken in the following.

[0117] The memory 720 is a non-volatile computer-readable storage medium that can be used to store non-volatile software programs, non-volatile computer executable programs and modules, such as program instructions / modules corresponding to the electronic manual updating method in the embodiment of the present invention. The processor 710 executes various functional applications and data processing by running the non-volatile software programs, instructions and modules stored in the memory 720, that is, implementing the above-mentioned electronic manual updating method.

[0118] The memory 720 may include a program storage area and a data storage area, wherein the program storage area may store an application required for operating the device and at least one function; the data storage area may store thresholds, operating data, etc. In addition, the memory 720 may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other non-volatile solid-state storage devices.

[0119] The input device 730 may receive input digital or character information and generate key signal input related to user settings and function control of the electronic device. The output device 740 may include a display device such as a display screen.

[0120] The one or more modules are stored in the memory 720, and when executed by the one or more processors 710, the electronic manual updating method is executed.

[0121] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0122] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for updating an electronic manual, characterized in that: include: Collect user operation data on various functions of the control platform; Identifying abnormal operations in the operation data, and outputting correct operation prompts for the abnormal operations; Periodically generating a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the type of operation performed in the current period, the operation frequency and the abnormal operation ratio; The directory priority of the electronic manuals of the user is adjusted according to the periodic operation report of the user, and the priority of the manual directory corresponding to the functions not used by the user and / or the functions with an operation abnormality ratio greater than a preset ratio is increased, and the priority of the manual directory corresponding to the functions with an operation frequency greater than a preset frequency and an operation abnormality ratio less than a preset ratio is reduced.

2. The method according to claim 1, characterized in that Identifying abnormal operations in the operation data includes: Inputting the operation data and platform status data into a pre-established anomaly detection model; Obtaining a detection result output by the anomaly detection model, wherein the detection result at least includes: whether the operation is abnormal and the type of the abnormality; The abnormal operation is identified according to the detection result.

3. The method according to claim 1, characterized in that Outputting correct operation prompts for the abnormal operation, including: Output the prompt information in the form of at least one of text, picture, voice, and video, and / or output a link to the instruction manual directory corresponding to the abnormal operation.

4. The method according to claim 1, characterized in that: After identifying the abnormal operation in the operation data, the method further includes: searching the electronic manual for an entry corresponding to the abnormal operation; If the electronic manual does not contain an entry corresponding to the abnormal operation, a message indicating that the entry is missing is reported to the cloud.

5. The method according to claim 1, characterized in that After periodically generating the periodic operation report of the user according to the operation data and the abnormal operation, the method further includes: The user's periodic operation report is displayed on the control platform, and a feedback entry is displayed.

6. The method according to any one of claims 1 to 5, characterized in that After identifying the abnormal operation in the operation data, the method further includes: Report the user's operation data and the abnormal operation to the cloud, so that the cloud can regularly generate a comprehensive periodic report visible to developers based on the operation data and abnormal operations of each user, wherein the comprehensive periodic report includes: the operation data analysis results and suggestions of all users in the current period.

7. The method according to any one of claims 1 to 5, characterized in that Also includes: The cloud determines the device bound to the new user and obtains the historical operation data of all users on the same device; The cloud determines a target operation based on the historical operation data, wherein the target operation is an operation that has not been used by the user, and / or the target operation is an abnormal operation and the number of users who have performed the abnormal operation is greater than a preset number and the abnormal operation ratio is greater than a preset ratio; The cloud increases the priority of the instruction manual directory corresponding to the target operation to obtain the electronic instruction manual that is most suitable for the new user.

8. An electronic manual updating device, characterized in that: include: The acquisition module is used to collect the user's operation data on various functions of the control platform; An identification module, used to identify abnormal operations in the operation data and output correct operation prompts for the abnormal operations; A generating module, configured to periodically generate a periodic operation report of the user according to the operation data and the abnormal operation, wherein the periodic operation report of the user at least includes: the type of operation performed in the current period, the operation frequency and the abnormal operation ratio; An adjustment module is used to adjust the directory priority of the electronic manual of the user according to the periodic operation report of the user, increase the priority of the manual directory corresponding to the functions not used by the user and / or the functions with an operation abnormality ratio greater than a preset ratio, and reduce the priority of the manual directory corresponding to the functions with an operation frequency greater than a preset frequency and an operation abnormality ratio less than a preset ratio.

9. A non-volatile computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the electronic manual updating method according to any one of claims 1 to 7 is implemented.

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