Broken part processing system

Abstract

The invention provides a damaged part processing system. The damaged part processing system comprises an acquisition terminal and a processing center, the acquisition terminal is used for acquiring information of a damaged package and uploading the information to the processing center; the processing center is used for processing the information uploaded by the acquisition terminal; the processing center comprises a to-be-confirmed module and a confirmed module; the to-be-confirmed module is used for displaying the information of each damaged parcel item by item and enabling an operator to manually confirm whether the damaged parcels belong to damaged parcels or not; if the to-be-confirmed module is confirmed to be a damaged part, the information bar of the to-be-confirmed module is automatically migrated to the confirmed module; and according to a processing result of communication with the client, an operator operates the next processing flow of the damaged part in the confirmed module. According to the invention, the processing efficiency of damaged packages can be improved.

Description

Technical Field

[0001] The present invention relates to the technical field of logistics, and in particular to a damaged parts processing system. Background Art

[0002] International logistics involves multiple links, including land, sea, air and other modes of transportation, each of which may bring the risk of damage to goods. This complexity requires logistics companies to have not only an efficient transportation network, but also advanced monitoring and processing systems to cope with various emergencies.

[0004] Package damage in international shipments happens from time to time. However, the traditional manual operation in the logistics industry still dominates, which makes the whole process time-consuming and inefficient. This situation may not only cause the package to be further detained, affecting the customer experience, but also may cause more serious follow-up problems.

[0005] Based on international cross-border logistics and local infrastructure conditions, the current process for handling damaged parts is as follows:

[0006] When an international package arrives at the airport, if any damaged parts are found inside the package, the airport staff should immediately contact the customer service department and provide detailed feedback on the current status of the package and the specific damage details so that the customer service department can quickly take follow-up measures.

[0007] For damaged parts, their status should be changed to "Holding" immediately, and further transportation process should be suspended until clear confirmation and subsequent instructions from the customer service department are obtained.

[0008] After receiving feedback about a damaged package, the customer service department will first assess the severity of the damage and carefully check whether the items in the package are missing or damaged. Based on the assessment results, they will decide whether to repack the package for further transportation, contact the customer to arrange for replenishment, or decide to abandon the package because it cannot be repaired and provide the customer with a corresponding compensation plan.

[0009] After determining the treatment plan for the damaged parts, the customer service department will promptly feedback the judgment results to the airport's outbound personnel so that they can perform the corresponding operations quickly and accurately according to the specific instructions.

[0010] This approach has the following drawbacks:

[0011] Complicated reporting process: Given the long distances of international transportation, it is common for packages to be damaged after arriving at the airport. However, in order to avoid the cumbersome reporting process, some airport personnel may skip the reporting link and arbitrarily decide to continue to transport the damaged items, which often results in buyers discovering that the package is damaged or the goods are missing when they receive the goods, which in turn leads to complaints.

[0012] Reporting methods are messy: Due to the lack of a dedicated system program for unified management, airport staff can only rely on communication tools such as WeChat, WhatsApp or Feishu to report the status of damaged packages. This non-standard communication method often exacerbates the poor transmission of information and misunderstandings, affecting the timely resolution of problems.

[0013] Information lag: As local staff, airport staff often have delayed information flow and untimely feedback due to time differences when communicating with customer service departments. This time difference not only increases communication costs, but also indirectly affects the overall efficiency of package transportation, making it difficult to quickly advance damage handling and subsequent processes.

[0014] Language barrier: Due to the language barrier between the staff and the customer service department, it is difficult for both parties to accurately communicate the specific conditions of the damaged parts, which directly affects the accurate assessment of the damage to the goods and the adoption of appropriate treatment measures. This poor communication may not only cause us to suffer unnecessary economic losses, but also cause delays in the delivery of goods, affecting the overall operational efficiency.

[0015] Therefore, how to optimize the processing process of damaged parts is a problem that needs to be solved at present. Summary of the invention

[0016] The purpose of the present invention is to provide a damaged parts processing system, which can improve the processing efficiency of damaged packages.

[0017] In order to achieve the above object, the present invention provides a damaged parts processing system, comprising:

[0018] Collection terminals and processing centers;

[0019] The collection terminal is used to collect information about damaged packages and upload the information to the processing center;

[0020] The processing center is used to process the information uploaded by the acquisition terminal; the processing center includes: a to-be-confirmed module and a confirmed module;

[0021] The pending confirmation module is used to display the information of each damaged package one by one, and allow the operator to manually confirm whether the damaged package is a damaged item; if it is confirmed to be a damaged item, its information item will automatically migrate from the pending confirmation module to the confirmed module;

[0022] According to the processing results communicated with the customer, in the confirmed module, the operator performs the next processing flow of the damaged parts.

[0023] In an optional solution, the collection terminal includes a scanning module and a damaged parts operation module, and the scanning module is used to scan the label of the package to display the information of the package;

[0024] The damaged parts operation module is used to feedback the information of the goods in the package according to the actual situation, upload the image data, and transmit it back to the processing center after the staff unpacks and inspects the damaged package.

[0025] In an optional solution, the information of the package includes: the company to which the package belongs, the original weight, the specific types of goods inside and the corresponding quantities.

[0026] Among the optional options, the feedback information includes: checking the missing items and filling in the remaining quantity of the items.

[0027] In the optional solution, the processing flow includes: continuing to transport or abandoning the item.

[0028] In an optional solution, the damaged parts processing system is communicatively connected to the transportation system; the package status of the package entering the to-be-confirmed module is automatically updated in the transportation system, and the package information is transferred to the holding module of the transportation system, and the transportation system suspends the transportation process of the package.

[0029] In an optional solution, after confirming in the to-be-confirmed module that the parcel is not a damaged item, the system automatically removes the parcel from the to-be-confirmed module and the shelving module, and reclassifies it into the list of parcels for normal transfer in the transportation system.

[0030] In an optional solution, in the module to be confirmed, the operator can add a damaged processing node to the logistics track of the package while confirming that the package is a damaged item.

[0031] In an optional solution, if the damaged package does not have a damaged processing node added to the logistics track of the package in the module to be confirmed, the information entry of the corresponding package is found in the confirmed module, and a damaged processing node is added to the logistics track of the package.

[0032] The beneficial effects of the present invention are:

[0033] Improve efficiency: The system realizes real-time monitoring and reporting of damaged packages. The automated processing process reduces the time of manual intervention and operational errors, greatly improving work efficiency.

[0034] Improved communication: Through automatic messaging, the system greatly shortens the time of information transmission and effectively alleviates the lag problem in manual communication, especially in the case of language barriers, helping staff and merchants of different nationalities to collaborate more smoothly and ensuring smooth information exchange.

[0035] Improve management transparency: The system synchronizes damaged parts information to the processing center in real time through API. Staff can view, track and update the status of the package at any time, improving management transparency and monitoring capabilities.

[0036] Reduce costs: The system significantly reduces the additional costs caused by poor communication or processing delays by streamlining the communication process and processing steps. At the same time, the automated processing mode also greatly reduces the man-hours required for manual processing of damaged packages, further improving overall operational efficiency and cost control capabilities.

[0037] Comprehensive control process: From initial detection to subsequent reporting and recording until the processing operation completes the waybill status closed loop, the entire damaged parts management process has achieved a high degree of automation and systematization, ensuring that problems can be handled quickly and accurately, effectively improving service efficiency and quality.

[0038] Furthermore, losses can be reduced: after uploading the damaged package information through the system, the package will be automatically placed in the "Holding" status. The system can ensure that no further processing or shipping operations will be performed before the damage problem is properly handled, thereby effectively preventing additional losses that may be caused by unauthorized operations.

[0039] Reduce manual errors: With the help of handheld devices and check-box functions, the system effectively reduces the error rate that may occur during manual data entry, thereby ensuring the high accuracy of data and improving overall operational efficiency and reliability. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] The above and other objects, features and advantages of the present invention will become more apparent through a more detailed description of exemplary embodiments of the present invention in conjunction with the accompanying drawings, in which like reference numerals generally represent like components.

[0041] Figures 1 to 12 1 is a diagram showing different interfaces of a damaged parts processing system in one embodiment of the present invention. DETAILED DESCRIPTION

[0042] The present invention is further described in detail below in conjunction with the accompanying drawings and specific embodiments. According to the following description and drawings, the advantages and features of the present invention will become clearer. However, it should be noted that the concept of the technical solution of the present invention can be implemented in a variety of different forms and is not limited to the specific embodiments described herein. The drawings are all in a very simplified form and are not in precise proportions, and are only used to conveniently and clearly assist in explaining the purpose of the embodiments of the present invention.

[0043] It should be understood that when an element or layer is referred to as being "on, adjacent to, connected to or coupled to other elements or layers, it may be directly on, adjacent to, connected to or coupled to other elements or layers, or there may be intervening elements or layers. In contrast, when an element is referred to as being "directly on, directly adjacent to, directly connected to or directly coupled to other elements or layers, there may be no intervening elements or layers. It should be understood that, although the terms first, second, third, etc. may be used to describe various elements, components, regions, layers and / or parts, these elements, components, regions, layers and / or parts should not be limited by these terms. These terms are only used to distinguish one element, component, region, layer or part from another element, component, region, layer or part. Therefore, without departing from the teachings of the present invention, the first element, component, region, layer or part discussed below may be represented as a second element, component, region, layer or part.

[0044] Spatially relative terms such as "under," "below," "below," "under," "above," "above," etc., may be used herein for ease of description to describe the relationship of an element or feature shown in the figures to other elements or features. It should be understood that in addition to the orientations shown in the figures, the spatially relative terms are intended to include different orientations of the device in use and operation. For example, if the device in the accompanying drawings is flipped, then the elements or features described as "under other elements" or "under" or "under" will be oriented as "on" the other elements or features. Therefore, the exemplary terms "under" and "under" may include both upper and lower orientations. The device may be oriented otherwise (rotated 90 degrees or other orientations) and the spatial descriptors used herein are interpreted accordingly.

[0045] The purpose of the terms used herein is only to describe specific embodiments and is not intended to be limiting of the present invention. When used herein, the singular forms "one", "an" and "said / the" are also intended to include plural forms, unless the context clearly indicates otherwise. It should also be understood that the terms "consisting of" and / or "comprising", when used in this specification, determine the presence of the features, integers, steps, operations, elements and / or parts, but do not exclude the presence or addition of one or more other features, integers, steps, operations, elements, parts and / or groups. When used herein, the term "and / or" includes any and all combinations of the relevant listed items.

[0046] Example 1

[0047] Reference Figures 1 to 12 This embodiment provides a damaged parts processing system, including:

[0048] Collection terminals and processing centers;

[0049] The collection terminal is used to collect information about damaged packages and upload the information to the processing center;

[0050] The processing center is used to process the information uploaded by the acquisition terminal; the processing center includes: a to-be-confirmed module and a confirmed module;

[0051] The pending confirmation module is used to display the information of each damaged package one by one, and allow the operator to manually confirm whether the damaged package is a damaged item; if it is confirmed to be a damaged item, its information item will automatically migrate from the pending confirmation module to the confirmed module;

[0052] According to the processing results communicated with the customer, in the confirmed module, the operator performs the next processing flow of the damaged parts.

[0053] Specifically, the acquisition terminal includes a scanning module and a damaged parts operation module. The scanning module is used to scan the label of the package to display the information of the package; the damaged parts operation module is used to feedback the information of the goods in the package according to the actual situation after the staff unpacks and inspects the damaged package, upload the image data, and transmit it back to the processing center.

[0054] The data collection terminal is a PDA handheld gun, also known as a handheld terminal or data collector. It is a portable device that integrates data collection, processing, transmission and other functions. In the logistics and transportation industry, it is used in various scenarios such as barcode scanning, data collection, inventory counting, mobile office, etc.

[0055] When airport staff detect a damaged package, they will use a PDA handheld gun to quickly scan the label on the package. Then, the screen will show detailed information about the package when it was sent, including the company to which the package belongs, the original weight, the specific types of goods inside, and the corresponding quantity. Airport staff will accurately weigh and unpack the damaged package, accurately fill in the weight of the current package based on the actual situation, and check the lost goods in the interface, and fill in the remaining quantity of the goods. Take high-definition photos of the damaged package and the large package to which it belongs, upload these images, reconfirm the information in the damaged parts operation module interface and click the confirmation button, and finally successfully upload the damaged parts information.

[0056] Regional staff use PDA handheld gun devices to upload damaged parts information to the processing center. The backend processing center reads and processes this data, and then intuitively displays relevant information in the "pending confirmation" section of the damaged parts management interface for timely follow-up and processing.

[0057] The damaged parts processing system is in communication with the transportation system; the parcel status of the parcel entering the to-be-confirmed module is automatically updated in the transportation system, and the parcel information is transferred to the holding list of the transportation system, and the transportation system suspends the transportation process of the parcel.

[0058] The staff will carefully review the package information and pictures uploaded through the system. If the information shows that the current weight of the package is exactly the same as the original weight when it was sent, and there is no defect in the type and quantity of goods, but the package has minor scratches, etc., then it will be judged that the package should not be defined as damaged.

[0059] After confirming that the package is not a damaged item, the staff needs to click the "Not a damaged item" button to update the package status. This action will trigger a warning pop-up window as a secondary confirmation mechanism, requiring the staff to reconfirm whether to remove the package from the damaged item classification. After clicking "Confirm" in the pop-up window, the system will automatically remove the package from the damaged item interface and the holding list of transportation, and reclassify it to the list of normal transit packages for subsequent logistics processing.

[0060] Once a parcel is confirmed to be "not damaged", the information will be fed back to the outbound personnel through the API interface. The outbound personnel will then rescan the parcel to confirm its status. Afterwards, the parcel will smoothly return to the normal transfer process and continue its subsequent logistics transportation.

[0061] If the staff confirms that the package is indeed damaged after reviewing the uploaded damaged item information, they should click the "Is it a damaged item" button. This action will trigger a warning pop-up window as a secondary confirmation mechanism, requiring the staff to confirm again whether the package is identified as a damaged item and continue to execute the subsequent damage handling process.

[0062] Once a package is confirmed to be damaged, its information bar will automatically move from the "Pending Confirmation" section to the "Confirmed" section so that relevant staff can quickly follow up and handle subsequent matters regarding the package.

[0063] After confirming that the package is damaged based on the uploaded package information, the staff will contact the sender to communicate, provide true feedback on the package status, and discuss the subsequent package handling and compensation procedures to ensure that customer rights are properly protected.

[0064] If the package weight clearly displayed in the uploaded damaged item information is consistent with the weight when shipped, and the product types and quantities are not missing, but the package packaging is damaged, the staff will communicate with the customer and confirm that it can be directly transported. Then, they will locate the damaged item information bar in the "Confirmed" section and click "Continue Forwarding". The damaged item will enter the process of repackaging and continued transportation.

[0065] If the uploaded damaged item information clearly shows that the package has problems such as reduced weight, incomplete product variety or missing quantity, the damaged items will enter the replacement and compensation process.

[0066] When confirming that the package is damaged, the staff will contact the sender to discuss reissuing the missing goods and reshipping, and implement corresponding compensation measures in accordance with the terms of the service contract signed by both parties to ensure that the customer's rights are properly protected. Once the replacement process is successfully completed, the staff will promptly locate the original damaged item information bar on the "Confirmed" interface and click "Continue to Transfer" to ensure that the package is seamlessly connected to the subsequent logistics and transportation process.

[0067] If the uploaded damaged item information clearly shows that the package is severely damaged and the goods are severely damaged, the damaged items will enter the abandonment and compensation process.

[0068] After confirming that the package is seriously damaged, the staff will contact the sender, provide detailed feedback on the current status of the damaged item, and proactively propose a solution to resend all the goods in the original package. In accordance with the terms of the service contract signed by both parties, the staff will implement corresponding compensation measures to ensure that the rights and interests of the customer are properly protected. Then, locate the original damaged item information bar in the "Confirmed" section and click the "Discard" button to formally complete the disposal process of the original damaged package.

[0069] When a package is officially confirmed as damaged, in order to meet the specific needs of customers, you can choose to add an additional "damage handling" track node to its logistics track to more clearly record and track the damage handling process of the package.

[0070] In the "To be confirmed" section, the staff can directly confirm that the package is damaged and click the "Is damaged + damaged track" button to add a damaged processing node to the logistics track of the package. This operation will immediately pop up a warning pop-up window as a double confirmation step to ensure that the staff once again reviews and confirms the damage status of the package and whether it is really necessary to record this damaged processing node in the logistics track.

[0071] If the damaged package does not have a damaged processing node added to the logistics track of the package in the "Pending Confirmation" section, the staff can find the information entry of the corresponding package in the "Confirmed" section and click the "Add Damaged Track" button to add a node for processing the damaged parts in the logistics track of the package.

[0072] The ground staff of the international warehouse can detect the damage of the package in real time. Once the package is found to be damaged, they can quickly report it immediately using the collection terminal. It not only simplifies the reporting process, but also significantly improves the efficiency and accuracy of information processing, ensuring that the problem can be identified and reported to the processing center in the first time. The international warehouse can respond quickly and start the corresponding processing mechanism through this system, effectively shortening the time cycle from problem discovery to solution implementation. It not only improves the professionalization and informationization level of warehouse management, but also greatly improves customer satisfaction and ensures the continuity and reliability of logistics services.

[0073] Once the airport ground staff reports the damaged package through the collection terminal, the system will automatically put the package into the "Holding List" and temporarily put it on hold, waiting for the official confirmation of the staff and the customer. This process is designed to ensure that no further processing measures will be taken on the package without confirmation from both parties, thus maintaining the rigor of the logistics process and the safety of customer interests.

[0074] The damaged parts information uploaded by the collection terminal is directly and seamlessly connected to the backend of the processing center system with the help of efficient API interface technology, which greatly shortens the time of information transmission. At the same time, it also effectively avoids the common delays, misunderstandings and tedious switching between platforms in manual communication, and improves the smoothness and accuracy of the overall processing flow. In order to cope with the language barriers between foreign employees and domestic management departments in international warehouses, the system innovatively integrates automated communication tools. It allows employees to directly check the goods and the remaining quantity through an intuitive system interface, and is equipped with a convenient picture upload interface, which greatly reduces misunderstandings caused by language differences, and greatly improves the efficiency and accuracy of information transmission, and promotes seamless collaboration across departments and borders.

[0075] The system not only has the ability to fully track and record the status of damaged parts, but also can intelligently suspend the subsequent processing process after uploading the damaged package information to ensure that improper transfer is avoided before it is properly resolved. This effectively prevents customers from receiving damaged packages, thereby maintaining customer satisfaction and avoiding adverse consequences such as customer complaints and compensation demands caused by damaged goods. In addition, the system also gives managers the authority to monitor and edit the status of packages in real time, realize instant status updates, and convey the latest information to airport staff in real time through an efficient data synchronization mechanism. This function has greatly promoted the digitization and automation of the damaged parts processing process, ensured the timeliness and efficiency of the processing process, and further improved the overall service quality.

[0076] This embodiment significantly improves the automation level of damaged parts management, effectively reduces the occurrence of human errors, greatly enhances the overall efficiency and accuracy of international logistics and supply chain management, and provides strong support for the global operations of enterprises.

[0077] The above description is only a description of the preferred embodiments of the present invention, and is not intended to limit the scope of the present invention. Any changes or modifications made by a person skilled in the art in the field of the present invention based on the above disclosure shall fall within the scope of protection of the claims.

Claims

1. A damaged parts processing system, characterized in that: include: Collection terminals and processing centers; The collection terminal is used to collect information about damaged packages and upload the information to the processing center; The processing center is used to process the information uploaded by the acquisition terminal; the processing center includes: a to-be-confirmed module and a confirmed module; The pending confirmation module is used to display the information of each damaged package one by one, and allow the operator to manually confirm whether the damaged package is a damaged item; if it is confirmed to be a damaged item, its information item will automatically migrate from the pending confirmation module to the confirmed module; According to the processing results communicated with the customer, in the confirmed module, the operator performs the next processing flow of the damaged parts.

2. The damaged parts processing system according to claim 1, characterized in that: The collection terminal includes a scanning module and a damaged parts operation module, wherein the scanning module is used to scan the label of the package to display the information of the package; The damaged parts operation module is used to feedback the information of the goods in the package according to the actual situation, upload the image data, and transmit it back to the processing center after the staff unpacks and inspects the damaged package.

3. The damaged parts processing system according to claim 1, characterized in that: The package information includes: the company to which the package belongs, the original weight, the specific types of goods inside and the corresponding quantity.

4. The damaged parts processing system according to claim 3, characterized in that: The feedback information includes: check the lost goods and fill in the remaining quantity of the goods.

5. The damaged parts processing system according to claim 1, characterized in that: The processing flow includes: continuing to transport or abandoning the item.

6. The damaged parts processing system according to claim 1, characterized in that: The damaged parts processing system is in communication with the transportation system; the parcel status of the parcel entering the to-be-confirmed module is automatically updated in the transportation system, and the parcel information is transferred to the shelving module of the transportation system, and the transportation system suspends the transportation process of the parcel.

7. The damaged parts processing system according to claim 6, characterized in that: After confirming in the to-be-confirmed module that the parcel is not a damaged item, the system automatically removes the parcel from the to-be-confirmed module and the shelving module, and reclassifies it into the list of parcels for normal transfer in the transportation system.

8. The damaged parts processing system according to claim 1, characterized in that: In the pending confirmation module, the operator can confirm that the package is damaged and add a damaged processing node to the logistics track of the package.

9. The damaged parts processing system according to claim 8, characterized in that: If the damaged package does not have a damaged processing node added to the logistics track of the package in the module to be confirmed, the information entry of the corresponding package is found in the confirmed module, and the damaged processing node is added to the logistics track of the package.

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