Real-time monitoring device for operation and maintenance of electric power customer service system

A customer service system and real-time monitoring technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve the problems of no traceability, no retention of monitoring data, incomplete monitoring objects, etc., and achieve intuitive monitoring forms and comprehensive monitoring objects. Effect

Inactive Publication Date: 2012-06-27
JIANGSU ELECTRIC POWER INFORMATION TECH +1
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  • Abstract
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  • Application Information

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Problems solved by technology

[0005] 1. The monitoring object is not comprehensive
[0006] 2. The monitoring form is

Method used

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  • Real-time monitoring device for operation and maintenance of electric power customer service system
  • Real-time monitoring device for operation and maintenance of electric power customer service system
  • Real-time monitoring device for operation and maintenance of electric power customer service system

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Experimental program
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Embodiment Construction

[0018] A real-time monitoring device for operation and maintenance of electric power customer service system, see figure 1 , the device includes a collection module, a processing module and a display module, and the collection module is connected with the display module through the processing module. The acquisition module collects monitoring data in real time according to the configured monitoring indicators, the configured monitoring time interval, and the monitoring strategy of the monitoring time interval for the storage of monitoring results, and sends the monitoring results to the processing module at regular intervals; the acquisition module is the core of the operation and maintenance monitoring device, and the acquisition module According to the configured monitoring indicators, the configured monitoring time interval, the monitoring result storage time interval and other monitoring strategies, the monitoring data is collected in real time, and the monitoring results a...

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Abstract

The invention discloses a real-time monitoring device for the operation and maintenance of an electric power customer service system. The device comprises an acquisition module, a processing module and a display module, wherein the acquisition module is connected with the display module through the processing module, acquires monitoring data in real time according to configured monitoring indexes and configured monitoring strategies such as a configured monitoring time interval, a monitoring result warehousing time interval and the like, and regularly transmits monitoring results to the processing module; the processing module compares the received monitoring results with preset index values for analysis, performs health status calculation, and transmits the monitoring data to the display module; and the display module generates alarming information according to the monitoring data provided by the processing module and a defined alarming strategy, and transmits the alarming information. The unified planning of the application architecture, data deployment, software and hardware planning, application integration, security and the like of the customer service system is realized, and objects are comprehensively monitored in a direct and simple monitoring way; and the monitoring data can be held out.

Description

technical field [0001] The invention relates to a real-time monitoring device for system operation and maintenance, in particular to a real-time monitoring device for power customer service system operation and maintenance. Background technique [0002] The customer service system, also known as the call center, is a complete integrated information service system based on computer telephony integration (CTI) technology and integrated with the enterprise. It is mainly used to deal with the requirements, questions, complaints, suggestions and consultations put forward by users to the enterprise. [0003] The new generation of electric power customer service system adopts an advanced system architecture. The customer service system platform has a large deployment scale, a large number of equipment, and a wide range of technologies involved. Moreover, the customer service system is of great significance as an image product of electric power. [0004] However, in the face of suc...

Claims

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Application Information

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IPC IPC(8): H04L12/26H04L12/24H04L29/08
Inventor 胡军洪昕杜淳
Owner JIANGSU ELECTRIC POWER INFORMATION TECH
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