Method for obtaining quality of user experience, and server

Abstract

The invention provides a method for obtaining the quality of user experience, and a server, and relates to the field of network management. The method can achieve the obtaining of the quality of the user experience for different types of business from a network side, achieves the continuous correction of the parameters of a QoE calculation model according to the user's feedback and obtains the more accurate quality of the user experience. The method comprises the steps: receiving a data packet transmitted by network equipment, wherein the data packet is transmitted by the network equipment touser equipment; determining at least one data link according to the link information of each data packet, wherein one data link is corresponding to one business type; obtaining the network parametersof each current data link; substituting the network parameters of each current data link into a preset QoE calculation model, and obtaining the QoE of the business type of each corresponding data link.

Description

technical field [0001] The invention relates to the field of network management, in particular to a method and server for acquiring user experience quality. Background technique [0002] QoE (Quality of Experience) refers to the user's evaluation of the current network service experience under the influence of comprehensive factors such as current service attributes, network environment, and user intrinsic characteristics when using a certain network service. QoE directly reflects users' satisfaction with network services, and service providers such as operators and equipment manufacturers attach great importance to users' QoE. [0003] The current QoE acquisition methods mainly include: using sampling methods such as questionnaires to obtain user subjective evaluation; establishing a mapping relationship between QoS (Quality of Service, network service parameters) and QoE, and using QoS to measure QoE, etc. [0004] However, the method of obtaining QoE through sampling met...

AI Technical Summary

Problems solved by technology

An obvious disadvantage of the linear mapping method is that it ignores the marginal effects of some network parameters. For example, in an extreme case, assume a service that is not particularly sensitive to the network packet loss rate (the QoS contribution weight of the packet loss rate is small) The packet loss rate of the network is 100%, and the bandwidth rate is 100Mbps. In this case, the network is unavailable because the accurate delivery of data packets will not be achieved.

The user experience of using network services is very poor, that is to say, the QoE value should be small, but the QoE obtained by QoS linear mapping will not be significantly smaller

Moreover, in the prior art, usually no distinction is made between service metrics QoE

However, different services often have different requirements on the network, and the user experience is also completely different. It is unreasonable to adopt a unified QoE measurement

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