Hospital waiting number management method and system

Abstract

The invention discloses a hospital waiting number management method and system. A user logs in a hospital system through a mobile phone number or a Wechat account to select a sickness treatment department, views doctor information of the selected department, selects a treatment doctor and time, and obtains a waiting number; whether the user sees the doctor for the first time or not is judged, andif no, medical history of the user is retrieved; collected user information is compared with a intrasystem database to judge the credit rating of the user, if the credit rating is too low, the obtained waiting number is canceled; the system calculates the predicted waiting time of the user according to the number of people waiting ahead of the user and the historic records in the database; and thenumber of people waiting ahead of the user and the predicted waiting time information are sent to the user. The hospital waiting number management method and system calculates the predicted waiting time of the user for seeing the doctor in the hospital, and can correct the predicted waiting time of the user by combining the practical treatment time of current treatment patients, so that the predicted waiting number waiting time of the user can be more accurate, and the treatment experience of the user is improved accordingly.

Description

technical field [0001] The invention belongs to the field of hospital service technology, and in particular relates to a method and system for managing hospital queuing numbers. Background technique [0002] There are a lot of people visiting the hospital every day, and the doctors are on duty for a limited time. Patients often need to queue up for registration and take turns to see a doctor. When queuing, due to the large number of people, there is often a large difference between the number that is queued and the number that is being treated, but patients do not know the waiting time. If the registered number is relatively late, the patient cannot determine whether he can see the doctor in the morning. If he leaves, he may miss his number. If he waits, he may not be able to see the doctor in the afternoon, wasting the waiting time. Patients can't roughly know their waiting time, and they can't deal with other things because the time is uncertain when waiting for a number ...

AI Technical Summary

Problems solved by technology

When queuing up, due to the large number of people, there is often a large difference between the number that is queued and the number that is being treated, but the patient does not know the waiting time

If the registered number is relatively late, the patient cannot determine whether he can see the doctor in the morning. If he leaves, he may miss his number. If he waits, he may not be able to see the doctor in the afternoon, wasting the waiting time

Patients can't roughly know their waiting time, and they can't deal with other things because the time is uncertain when waiting for the number to see a doctor

At the same time, the phenomenon of yellow steak numbers in hospitals is relatively common, which is not conducive to hospital management

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