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Telephone recording method and device

A technology of telephone and recording files, which is applied in the field of communication network, which can solve the problems of inaudible voice tone and inability to meet the user's unaware internal control needs, and achieve the effect of clear voice tone

Active Publication Date: 2021-03-19
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The existing office telephone recording technology wants to perform additional processing on the telephone voice, which can only be picked up at the telephone terminal. Therefore, it is necessary to modify the desktop of the enterprise employees and replace the dedicated recording telephone at the client end. Obviously, it cannot meet the needs of users without perception. Internal control requirements; and the existing technology uses mixed recording of the calling party and the called party, resulting in inaudible voice tone

Method used

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  • Telephone recording method and device

Examples

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Embodiment Construction

[0038]Various exemplary embodiments of the present invention will now be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless specifically stated otherwise.

[0039] At the same time, it should be understood that, for the convenience of description, the sizes of the various parts shown in the drawings are not drawn according to the actual proportional relationship.

[0040] The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses.

[0041] Techniques, methods and devices known to those of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, such techniques, methods and devices should be considered part of the Authorize...

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Abstract

The invention discloses a telephone recording method and device, and relates to the field of the communication network. The method comprises the following steps: receiving a call signaling from a user, extracting a calling number or called number in the call signaling; triggering an initial filtering criteria iFC based on the calling number or the called number to perform filtering, and triggeringthe call signaling to a recording service application server AS if the calling number or the called number is a recording target, wherein the recording service AS indicates a media resource management network element of the IP multimedia subsystem IMS to respectively store the calling media stream and the called media stream. The method and device disclosed by the invention realize the calling-called separated telephone recording at the network side, the user is ignorant, and the voice retrieval listening is clear.

Description

technical field [0001] The invention relates to the field of communication networks, in particular to a telephone recording method and device. Background technique [0002] As the financial industry, public utilities, and industry regulators of large enterprises have higher regulatory requirements, the internal control requirements of enterprises are getting higher and higher, and the demand for recording telephone calls such as outbound calls or customer service calls is increasing day by day. [0003] The existing office telephone recording technology wants to perform additional processing on the telephone voice, which can only be picked up at the telephone terminal. Therefore, it is necessary to modify the desktop of the enterprise employees and replace the dedicated recording telephone at the client end. Obviously, it cannot meet the needs of users without perception. Internal control requirements; and the existing technology uses mixed recording of the caller and called...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04L29/08H04M1/656
CPCH04L65/1016H04L65/40H04L65/403H04L67/02H04L67/06H04L67/1097H04M1/656
Inventor 李斌谢伟岳徐劼毕建忠邓宇丁小彬
Owner CHINA TELECOM CORP LTD
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