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Method and apparatus for handling multi-service system problems

A technology of system problems and processing methods, which is applied in the computer field, can solve problems that consume a lot of manpower, different coding languages, different codings, etc., and achieve the effect of shortening the problem location time

Pending Publication Date: 2019-01-04
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

When there are multiple business systems in the background (such as user system, operation system, content management system, etc.), if there is a problem in the background, because the error codes and error descriptions of the various systems in the background are not uniform, the maintenance personnel must deal with the above problems , it takes a lot of manpower to locate the problem, and the operation and maintenance cost is too high
The inventors found that in the prior art, the error codes are usually coded uniformly in a single program to help locate the problems in the program. However, since different business systems may be developed by different companies or organizations, different business systems may be different from each other. There will be significant differences in the encoding between the two, and even the coding language used will be different

Method used

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  • Method and apparatus for handling multi-service system problems
  • Method and apparatus for handling multi-service system problems

Examples

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Embodiment 1

[0029] see figure 1 , in the processing method of a kind of multi-service system problem of the present embodiment, comprise the following steps:

[0030] Step S1, obtaining error information, wherein the error information is information used to describe the error problem generated when the business system fails, there are multiple business systems, and each business system includes multiple functional modules. For example, a business system includes a user system system, an operation system, and a content management system, and multiple modules under each system are coded. For the user system, the user system includes various modules such as a login module, a registration module, and a password retrieval module. When an error is reported in the background, some descriptive information, such as logs, will be generated. When locating the problem, obtain the error information, so as to locate and solve the error problem in a timely manner.

[0031]Step S2, extracting error ch...

Embodiment 2

[0068] see Figure 4 The method for processing the multi-service system problem of this embodiment is based on Embodiment 1, and includes the following steps:

[0069] Step S21, obtaining error information, wherein the error information is information for describing the error problem generated when the business system makes an error, and there are multiple business systems.

[0070] Step S22, extracting error characteristic information and location characteristic information of the error problem from the error information.

[0071] Step S23, matching the error feature information with the preset error code table. If the error code and error description information corresponding to the error feature information are matched, step S24 is performed; if not matched, step S26 is performed. Wherein, the error code table is obtained by uniform coding according to the error types, and the error code table includes error codes, error description information, and correspondence between...

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Abstract

The invention provides a method and a device for processing problems of a multi-service system, comprising the following steps: obtaining error reporting information, wherein the service system is a plurality of service systems; extracting error feature information and position feature information of error problem from error report information; matching error characteristic information with errordescription information in a preset error coding table to obtain error description information corresponding to the error characteristic information, and taking error code corresponding to the matchederror description information as error code corresponding to the error characteristic information; matching the position characteristic information with a preset position code table to obtain a position code corresponding to the position characteristic information; an error code being generated according to the matched error code and the position code, and error information being generated according to the matched error description information and the position code. It is convenient for the maintenance personnel to quickly determine the error type and locate the error reporting point throughthe error code, thus shortening the problem locating time of the maintenance personnel for the multi-service system.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for processing multi-service system problems. Background technique [0002] In the field of computer technology, background problems usually refer to abnormal business processes that cause errors on the background server, for example: 1, the field transmitted by the front end is empty; 2, the background data processing array monthly statement; 3, the interface call of the related party is abnormal, etc. . When there are multiple business systems in the background (such as user system, operation system, content management system, etc.), if there is a problem in the background, because the error codes and error descriptions of the various systems in the background are not uniform, the maintenance personnel must deal with the above problems , It takes a lot of manpower to locate the problem, and the operation and maintenance cost is too high. The inventors fo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q10/10
CPCG06Q10/103G06Q10/20
Inventor 张振兴
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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