User intention analysis method and device, electronic equipment and computer storage medium

A technology of user intent and analysis method, applied in the field of data analysis, can solve the problem of low accuracy of user intent recognition, achieve the effect of solving low accuracy, improving accuracy, and improving efficiency

Pending Publication Date: 2021-02-19
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The present invention provides a user intent analysis method, device, and computer-readable storage medium, the main purpose of which is to solve the problem of low accuracy in identifying user intent

Method used

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  • User intention analysis method and device, electronic equipment and computer storage medium
  • User intention analysis method and device, electronic equipment and computer storage medium
  • User intention analysis method and device, electronic equipment and computer storage medium

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Embodiment Construction

[0051] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0052] An embodiment of the present application provides a user intention analysis method. The execution subject of the user intention analysis method includes but is not limited to at least one of electronic devices such as a server end and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the user intention analysis method can be executed by software or hardware installed on the terminal device or server device, and the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like.

[0053] refer to figure 1 As shown in , it is a schematic flowchart of a user intention analysis method provided by an embodiment of the present inv...

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Abstract

The invention relates to a data analysis technology, and discloses a user intention analysis method, which comprises the following steps of: obtaining an input text of a user, and converting the inputtext into a semantic vector; performing intention prediction on the semantic vector to obtain a prediction intention label of the input text; performing feature extraction on the prediction intentionlabel by using a feature extraction network, and generating a plurality of target intentions according to the extracted features; calculating the priority of each target intention in the plurality oftarget intentions; and selecting a preset number of target intentions from the plurality of target intentions as user intentions according to the priority. In addition, the invention also relates toa blockchain technology, and the seal record can be stored in a node of the blockchain. The invention further provides a user intention analysis device, electronic equipment and a computer readable storage medium. The accuracy of identifying the user intention can be improved.

Description

technical field [0001] The present invention relates to the technical field of data analysis, in particular to a user intention analysis method, device, electronic equipment and computer-readable storage medium. Background technique [0002] With the widespread application of intelligent customer service, more and more companies or enterprises use intelligent robots to automatically answer users' questions. In the process of automatic answering, how to accurately identify the user's intention according to the user's question is the focus of more and more people's attention. [0003] Most of the existing methods for identifying user intentions in the process of automatic answering are based on similarity algorithms to calculate the similarity between user questions and preset standard questions, so as to identify the intention of users to ask questions according to the similarity. However, due to the inconsistency of language expression habits of different users, for the sam...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/30G06N20/00
CPCG06N20/00G06F40/30
Inventor 李志韬王健宗程宁
Owner PING AN TECH (SHENZHEN) CO LTD
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