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Online inquiry order sending method, device and system

A technology of inquiring and dispatching orders, applied in the computer field, can solve the problems of doctors without orders, not responding in time, and reducing the accuracy of triage.

Pending Publication Date: 2021-07-06
BEIJING JINGDONG TUOXIAN TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the existing non-directional consultation technology, the machine learning model is mainly used for departmental triage, and then the receiving doctors are randomly assigned to the department. Symptom description has a strong classification ability, but it is often unable to output classification results when faced with multi-type symptom descriptions. In this case, departments may be randomly selected in the existing technology, resulting in a decrease in the accuracy of triage
Second, the number of dispatch orders for different doctors is unbalanced, which may easily lead to some doctors being unable to accept orders due to too many orders, and other doctors having no orders to accept
Third, there are cases where some doctors do not accept orders or respond in time, which affects the patient experience

Method used

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  • Online inquiry order sending method, device and system
  • Online inquiry order sending method, device and system

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Embodiment Construction

[0032] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0033] It should be noted that, in the case of no conflict, the embodiments of the present invention and the technical features in the embodiments can be combined with each other.

[0034] figure 1 It is a schematic diagram of the main steps of the method for online consultation and order dispatching according to the embodiment of the present invention.

[0035] Such as ...

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PUM

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Abstract

The invention discloses an online inquiry order dispatching method, device and system, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: receiving an inquiry order submitted by a patient terminal, wherein the inquiry order contains description information related to inquiry; inputting the description information into a pre-trained triage model; when the triage model outputs a triage result, determining a target department corresponding to the inquiry order from the triage result; when the triage model does not output a triage result, matching the description information with a plurality of preset mapping rules, and determining a target department corresponding to the inquiry order from the mapping rules matched with the description information; and determining a target doctor from doctors belonging to the target department according to a pre-calculated doctor weight value, and sending an order distribution notification generated based on the inquiry order to a target doctor terminal. According to the embodiment, the department triage accuracy and the patient experience in non-directional inquiry of the Internet hospital can be improved.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method and device for online consultation and order dispatching. Background technique [0002] With the rapid development of Internet medical care, online consultation has become an important way for patients to consult. The advantages of online consultation include: reducing the pressure on doctors and patients in tertiary hospitals, avoiding the tension between doctors and patients, undertaking the role of preliminary screening, and supporting cross-border medical consultation. Regional patient search. At present, non-directed consultation (that is, the patient does not specify a doctor, and the receiving doctor is automatically assigned by the system) accounts for about 70% of the total online consultation. [0003] In the existing non-directional consultation technology, the machine learning model is mainly used for departmental triage, and then the receiving doc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G16H80/00G16H40/20G06N20/00
CPCG16H80/00G16H40/20G06N20/00
Inventor 刘春萌
Owner BEIJING JINGDONG TUOXIAN TECH CO LTD
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