A method, device, equipment and storage medium for joint handling of electronic certificate subject matters

Abstract

The present invention discloses a method, device, equipment and storage medium for co-processing electronic certificate subject matters, which relates to the field of artificial intelligence technology and is applicable to the field of financial information service technology, such as application scenarios such as banks. The method includes obtaining a user's electronic certificate processing request; splitting the electronic certificate processing request into multiple processing matters according to the subject matter of the electronic certificate, wherein the multiple processing matters have a pre-positioned and post-positioned relationship; after the pre-positioned processing matters complete the processing of the preset links, the post-positioned processing matters are synchronously processed until the electronic certificate is obtained after the processing of the multiple processing matters is completed. The present invention shortens the processing time of electronic certificates, improves the processing efficiency of electronic certificates, and solves the problem of a long processing time for certificates when the processing matters have a pre-positioned and post-positioned relationship in the prior art.

Description

Technical Field

[0001] The present invention relates to the field of artificial intelligence technology, and is applicable to the field of financial information service technology, such as application scenarios such as banks, and in particular to a method, device, equipment and storage medium for jointly handling electronic certificate subject matters. Background Art

[0002] When users apply for licenses and certificates, the market entity procedures are relatively cumbersome. They need to go to different counters to handle the procedures and submit multiple documents. For example, when applying for a business license, they need to handle the business license and market entity registration-related business license approval matters separately. The cumbersome processing method brings a lot of inconvenience to the person applying and affects the processing efficiency.

[0003] Although the existing technology can split the application materials for a user's license into multiple items and send them to the corresponding application departments for processing, so as to realize the simultaneous application for multiple licenses based on a specific industry, when there is a front-end and back-end relationship between the split application items, the application materials and approval results can only be transferred to the back-end items after the front-end items are completed. Although the material flow of the front-end and back-end items is imperceptible to the user, it is impossible to share the application materials in a timely manner, which makes the license processing time longer and causes serious waste of resources.

[0004] There is an urgent need for a joint processing method for electronic certificate subject matters, so as to solve the problem of long certificate processing time when there is a front-end relationship between the matters to be processed in the prior art. Summary of the invention

[0005] In order to solve the problem in the prior art that when there is a front-and-back relationship between matters to be handled, the certificate processing time is long, the embodiments of the present invention provide a method, device, equipment and storage medium for the joint handling of electronic certificate subject matters, which realizes the rapid processing of electronic certificates for matters with a front-and-back relationship, shortens the processing time of electronic certificates, and improves the processing efficiency of electronic certificates.

[0006] In order to solve the above technical problems, the specific technical solutions of the present invention are as follows:

[0007] On the one hand, an embodiment of the present invention provides a method for co-issuing electronic certificate subject matters, comprising:

[0008] Obtain the user's electronic certificate application request;

[0009] Splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, wherein the multiple application items have a preceding and a succeeding relationship;

[0010] After the preset processing steps of the current processing items are completed, the subsequent processing items are synchronously processed until the electronic certificate is obtained after the processing of the multiple processing items is completed.

[0011] Furthermore, the preset link is obtained through the following steps:

[0012] Divide the handling items into multiple handling links according to the process documents of the handling items;

[0013] The historical completion status of each processing link is analyzed to obtain the preset link.

[0014] Furthermore, splitting the handling items into multiple handling links according to the process document of the handling items further includes:

[0015] Extracting features from the process document of the matter to be handled;

[0016] The processing items are divided into multiple processing links according to the characteristics.

[0017] Furthermore, the features in the process document of the handling matter include steps in the flowchart in the process document or verbs in the process document.

[0018] Furthermore, the historical completion status of each processing link is analyzed, and the preset link further includes:

[0019] Counting the number of times each handling link is completed and the number of times the handling items are completed;

[0020] Calculate the ratio of the number of times each handling link is completed to the number of times the handling items are completed;

[0021] The preset link is determined in each processing link according to the preceding and succeeding relationship of each processing link and the ratio.

[0022] Furthermore, determining the preset link in each processing link according to the preceding and following relationship of each processing link and the ratio further includes:

[0023] According to the preceding and following relationships of the processing links, respectively calculate the difference between the ratios corresponding to two adjacent processing links;

[0024] When the difference between the ratios of two adjacent processing links for the first time is less than a preset threshold value, the latter processing link of the two adjacent processing links that occur for the first time is used as the preset link.

[0025] Furthermore, the processing steps include at least part or all of acceptance, review, re-examination, approval, and re-approval.

[0026] Furthermore, when the pre-processing items complete the processing of the preset links, and the processing results of one or more processing links specified in the pre-processing items are the processing materials required by the post-processing items, it also includes:

[0027] If the processing results of the completed processing links of the pre-processing items do not meet the requirements of the post-processing items, the processing materials required for the post-processing items are generated according to the user's commitment-based processing request.

[0028] Furthermore, after splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, the method further includes:

[0029] According to the user information of the user, the processing items are sent to the processing server corresponding to the processing items and the user information for processing.

[0030] Furthermore, the user information includes a combination of one or more of the user's permanent residence and the business location in the electronic certificate application request.

[0031] Furthermore, the user's electronic certificate application request further includes the user's electronic signature;

[0032] After the preset processing link of the current processing items is completed, the subsequent processing items are started, and the electronic certificate is obtained after the processing of the multiple processing items is completed, further including using the user's electronic signature as the signature of the multiple processing items.

[0033] Furthermore, splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate further includes:

[0034] Identify the processing flow document of the electronic certificate and obtain the multiple processing items corresponding to the electronic certificate.

[0035] Furthermore, after the processing of the post-processing items is completed, if the processing of the pre-processing items fails, the processing results of the post-processing items are deleted, and the user is notified of the reason for the failure of the processing of the pre-processing items and / or the processing materials that need to be supplemented and / or corrected are notified, so that the user can complete and / or correct the processing materials and then reprocess the user's electronic certificate processing request.

[0036] On the other hand, an embodiment of the present invention further provides an electronic certificate subject matter joint processing device, comprising:

[0037] A processing request acquisition unit, used to obtain a user's electronic certificate processing request;

[0038] A handling item splitting unit, used for splitting the handling request of the electronic certificate into multiple handling items according to the subject matter of the electronic certificate, wherein the multiple handling items have a preceding and a succeeding relationship;

[0039] The electronic certificate processing unit is used to synchronously start processing subsequent processing items after the current processing items have completed the preset processing links, until the electronic certificate is obtained after the processing of the multiple processing items is completed.

[0040] On the other hand, an embodiment of the present invention further provides a computer device, including a memory, a processor, and a computer program stored in the memory, and the processor implements the above method when executing the computer program.

[0041] On the other hand, an embodiment of the present invention further provides a computer storage medium on which a computer program is stored. When the computer program is executed by a processor of a computer device, the above method is executed.

[0042] Finally, the present invention also provides a computer program product, which, when executed by a processor of a computer device, executes instructions according to the above method.

[0043] By utilizing the embodiments of the present invention, the user's electronic certificate processing request is split into multiple processing items according to the subject matter of the electronic certificate. After the pre-processing item completes the preset processing link, it is predicted that the pre-processing item can be processed and completed, and the subsequent processing item is started synchronously without waiting for all links of the pre-processing item to be processed before starting to process the subsequent processing item. This shortens the processing time of the electronic certificate, improves the processing efficiency of the electronic certificate, and solves the problem of long certificate processing time when there is a pre- and post-processing relationship between the processing items in the prior art. BRIEF DESCRIPTION OF THE DRAWINGS

[0044] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0045] Figure 1 The figure is a schematic diagram of a system for implementing a method for jointly handling electronic certificate subject matters according to an embodiment of the present invention;

[0046] Figure 2 The figure is a flow chart of a method for co-issuing electronic certificate subject matters according to an embodiment of the present invention;

[0047] Figure 3 The figure shows the process of determining the preset link in the embodiment of the present invention;

[0048] Figure 4 The figure shows the process of analyzing the historical completion status of each processing link to obtain the preset link in an embodiment of the present invention;

[0049] Figure 5 The figure shows the process of determining the preset link in each processing link according to the pre-position, post-position relationship and ratio of each processing link in an embodiment of the present invention;

[0050] Figure 6 The figure is a schematic diagram of the structure of a device for co-issuing electronic certificate subject matters according to an embodiment of the present invention;

[0051] Figure 7 Shown is a schematic diagram of the structure of a computer device according to an embodiment of the present invention.

[0052]

Description of reference numerals

[0053] 101. Terminal;

[0054] 102. Server;

[0055] 601. Processing request acquisition unit;

[0056] 602. Split unit of handling items;

[0057] 603. Electronic certificate processing unit;

[0058] 702. Computer equipment;

[0059] 704. Processing equipment;

[0060] 706. Storage resources;

[0061] 708, driving mechanism;

[0062] 710, input / output module;

[0063] 712. Input devices;

[0064] 714. Output devices;

[0065] 716. Presentation equipment;

[0066] 718. Graphical user interface;

[0067] 720, network interface;

[0068] 722. Communication link;

[0069] 724. Communication bus. DETAILED DESCRIPTION

[0070] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0071] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, device, product or equipment that includes a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or equipment.

[0072] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0073] like Figure 1 The diagram shows a schematic diagram of a system for implementing a method for co-handling electronic certificate subject items according to an embodiment of the present invention, which may include a terminal 101 and a server 102. A communication connection is established between the terminal 101 and the server 102 to realize data interaction. The terminal 101 may input an electronic certificate handling request to the server 102. The electronic certificate handling request may include handling materials required for handling the electronic certificate, such as user name, certificate number, address, etc. The server 102 splits the electronic certificate handling request according to the subject items of the electronic certificate to obtain multiple handling items, and processes each handling item separately until the user's electronic certificate is obtained after the multiple handling items are processed.

[0074] In the embodiments of this specification, the server 102 can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers, or a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDN, Content Delivery Network), and big data and artificial intelligence platforms.

[0075] In an optional embodiment, the terminal 101 may include but is not limited to electronic devices such as smart phones, desktop computers, tablet computers, laptop computers, smart speakers, digital assistants, augmented reality (AR) / virtual reality (VR) devices, smart wearable devices, etc. Optionally, the operating system running on the electronic device may include but is not limited to Android, IOS, Linux, Windows, etc.

[0076] It should be noted that Figure 1 What is shown is only one application environment provided by the present disclosure. In actual applications, other application environments may also be included, which are not limited in the embodiments of the present invention.

[0077] When there are predecessor and successor relationships between the multiple processing items split by the server 102, the prior art needs to wait for the predecessor processing item to be completed before the processing materials and the approval results of the predecessor processing item can be transferred to the successor processing item, and then the processing of the successor processing item can begin. However, this makes it impossible to share the processing materials in time, which makes the processing time of the license longer and causes serious waste of resources.

[0078] In order to solve the above problems, an embodiment of the present invention provides a method for jointly handling electronic certificate subject matters, which realizes the rapid handling of electronic certificates for matters with a preceding and following relationship, shortens the handling time of electronic certificates, and improves the handling efficiency of electronic certificates. Figure 2 The flowchart of the method for co-handling electronic certificate subject matters in an embodiment of the present invention is shown. The process of handling electronic certificates is described in this figure, but more or fewer operation steps may be included based on conventional or non-creative labor. The order of steps listed in the embodiment is only one way of executing the steps among many orders, and does not represent the only order of execution. When the system or device product is executed in practice, it can be executed in the order or in parallel according to the method shown in the embodiment or the accompanying drawings. Specifically, as Figure 2 As shown, the method may include:

[0079] Step 201: Obtain the user's electronic certificate application request;

[0080] Step 202: splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, wherein the multiple application items have a pre- and post-processing relationship;

[0081] Step 203: After the preset processing steps of the current processing items are completed, the subsequent processing items are synchronously processed until the electronic certificate is obtained after the processing of the multiple processing items is completed.

[0082] Through the method of the embodiment of the present invention, the user's electronic certificate processing request is split into multiple processing items according to the subject matter of the electronic certificate. After the pre-processing item completes the preset processing link, it is predicted that the pre-processing item can be processed and completed, and the subsequent processing item is started synchronously without waiting for all links of the pre-processing item to be processed before starting to process the subsequent processing item. This shortens the processing time of the electronic certificate, improves the processing efficiency of the electronic certificate, and solves the problem of long certificate processing time when there is a pre- and post-processing relationship between the processing items in the prior art.

[0083] In an embodiment of the present invention, the electronic certificate application request may include the type of electronic certificate and application materials required for the electronic certificate, wherein the application materials may include general materials such as the user's name, certificate number, address, etc., and may also include materials required for each subject matter of the electronic certificate; wherein the subject matter of the electronic certificate may represent the service matters of the electronic certificate, for example, in the application process of the prior art, the user needs to visit different offices in person to handle the business undertaken by each office, and the subject matter of the electronic certificate may represent the business undertaken by each office; after receiving the electronic certificate application request of the user, the electronic certificate application request is split according to the subject matter of the electronic certificate, that is, the electronic certificate application form is split into application forms for each subject matter; wherein each application matter has a pre-positioned and post-positioned relationship, that is, the post-positioned application matter can be processed only after the pre-positioned application matter is processed and completed, and after the pre-positioned application matter completes the processing of the preset link, it means that it is predicted that the pre-positioned application matter can be processed, and then the post-positioned application matter can be processed synchronously without waiting for the pre-positioned application matter to be processed and completed, until all the application matters split according to the subject matter of the electronic certificate are processed and completed and the user's electronic certificate is obtained.

[0084] In an embodiment of the present invention, the preset link can be obtained by analyzing the historical handling of each item. For example, the items include acceptance, review, re-examination, approval, and re-approval links, that is, the acceptance link receives the handling materials; the review link reviews the handling materials to confirm the integrity and validity of the handling materials; the re-examination link further reviews the handling materials based on the review results of the review link, and when the review is passed, it is submitted to the approval link for approval; the approval link processes the corresponding business according to the approved handling materials, and when the approval link is passed, the handling results are submitted to the re-approval link for reconfirmation. If the historical handling of the above links of the item is analyzed, it is found that the re-approval link is a link in the form of a process and takes a long time, that is, after the approval link is passed, it can be predicted that the item can be completed. Therefore, the approval link is used as the preset link described in step 203. After the item has processed the approval link (i.e., the preset link), it starts to process the post-handling items synchronously, so there is no need to wait for the processing results of the re-approval link. Therefore, through the preset steps described in step 203, the processing time of electronic certificates is shortened, the processing efficiency of electronic certificates is improved, and the problem of long certificate processing time when there is a front-and-back relationship between the processing matters in the prior art is solved.

[0085] In some other embodiments of the present invention, the preset links described in step 203 can also be obtained by aggregating and analyzing the historical processing data of the prerequisite matters through preliminary business research.

[0086] In an embodiment of the present invention, after the pre-processing items complete the preset process, it is predicted that the pre-processing items can be processed. Therefore, the preset process needs to be more reasonable. In order to improve the prediction of whether the pre-processing items can be processed according to the preset process, according to an embodiment of the present invention, Figure 3 As shown, the preset link is obtained through the following steps:

[0087] Step 301: splitting the processing items into multiple processing links according to the process document of the processing items;

[0088] Step 302: Analyze the historical completion status of each processing link to obtain the preset link.

[0089] In an embodiment of the present invention, the process document of the handling matter can be obtained by conducting a business survey on the handling matter, and the process document of the handling matter is analyzed to split the handling matter into multiple handling links, for example, which steps are required to handle the handling matter, which handling materials are required, etc., the steps required and the handling materials required for each step are integrated, and each step and the materials required for the step are regarded as a handling link. In addition, it should be noted that there can also be a preceding or following relationship between the steps, for example, after step A is processed, step B is processed, or the steps are independent of each other, for example, step A and step B can be processed at the same time.

[0090] In an embodiment of the present invention, a cluster analysis can be performed on the historical completion status of each processing link obtained by the splitting to obtain the importance of each processing link to the processing matter, for example, which are important processing links and which are processing links in the form of a process. The most important processing link is used as a preset link, among which the most important processing link can indicate the decisive role of the processing link in the processing process of the processing matter. When the most important processing link is completed, it can be inferred that the processing matter can be completed, and the subsequent processing links are all processing links in the form of a process.

[0091] According to an embodiment of the present invention, splitting the handling items into multiple handling links according to the process document of the handling items further includes:

[0092] Extracting features from the process document of the matter to be handled;

[0093] The processing items are divided into multiple processing links according to the characteristics.

[0094] In an embodiment of the present invention, the features in the process document of the processing item include steps of the flowchart in the process document or verbs in the process document. When the features in the process document of the processing item include steps of the flowchart in the process document, for example, the steps of the flowchart in the process document of processing item A are:

[0095] Step 1: Processing link A1;

[0096] Step 2: Processing link A2;

[0097] Step 3: Processing link A3;

[0098] Step 4: Processing link A4.

[0099] According to the above four steps, item A is divided into processing link A1, processing link A2, processing link A3 and processing link A4.

[0100] Further, when the features in the process document of the item to be handled include verbs in the process document, for example, the process document of item B is: first send the materials to the B1 link for acceptance, then send the materials accepted by the B1 link to the B2 link for review, then send the materials reviewed and approved by the B2 link to the B3 link for approval, and finally send the materials approved by the B3 link to the B4 link for re-approval. Therefore, the verb in the process document of item B can be "send", and item B is divided into the processing link B1, processing link B2, processing link B3 and processing link B4 according to "send". Optionally, the verbs in the process document of the item to be handled can be identified by self-speech recognition technology, and the verbs in the process document of the item to be handled can also be identified by other existing methods, which are not limited in the embodiments of this specification.

[0101] In the embodiment of the present invention, the preset link in step 302 has a great influence on the efficiency of the joint handling of electronic certificate subject matters. If the preset link is unreasonable, it will affect the accuracy of predicting that the pre-processing matters can be processed and completed, or affect the processing time of the post-processing matters. Therefore, according to an embodiment of the present invention, if Figure 4 As shown, step 302 analyzes the historical completion status of each processing link, and obtains that the preset link further includes:

[0102] Step 401: Counting the number of times each processing link is completed and the number of times the processing items are completed;

[0103] Step 402: Calculate the ratio of the number of times each processing link is completed to the number of times the processing item is completed;

[0104] Step 403: Determine the preset link in each processing link according to the preceding and succeeding relationship of each processing link and the ratio.

[0105] In the embodiment of the present invention, the number of times the processing of each processing link obtained by splitting the processing items in step 301 and the number of times the processing of the processing items are completed are counted respectively. It can be understood that the processing completion of the processing link means that the processing such as acceptance, review or approval has been passed, and the processing completion of the processing of the processing items means that the processing of the processing items has been passed. Then, the ratio of the number of times the processing of each processing link has been passed to the number of times the processing of the processing items has been passed is calculated respectively. Finally, the preset link is determined according to the pre-processing and post-processing relationship of the processing links and the ratio. The pre-processing and post-processing relationship of the processing links indicates that the post-processing link can only be processed after the current processing link is completed. Therefore, the post-processing link can only be processed after the current processing link is processed. If the pre-processing link fails (for example, the application information is incorrect and the user needs to correct it, etc.), the processing of the processing item will be stopped, that is, the post-processing link will not be processed. Therefore, the number of times the pre-processing link is processed will be greater than that of the post-processing link. In addition, an analysis of the processing items of electronic certificates shows that the pass rate of the post-processing link is higher than that of the pre-processing link. Therefore, the ratio of the number of times the processing of the processing link is completed to the number of times the processing of the processing item is completed can represent the pass rate of the processing link.

[0106] According to one embodiment of the present invention, Figure 5 As shown, step 403 further includes: determining the preset link in each processing link according to the preceding and following relationship of each processing link and the ratio,

[0107] Step 501: according to the preceding and succeeding relationships of the processing links, respectively calculating the difference of the ratios corresponding to two adjacent processing links;

[0108] Step 502: When the difference between the ratios of two adjacent processing links for the first time is less than a preset threshold value, the latter processing link of the two adjacent processing links that appear for the first time is used as the preset link.

[0109] In an embodiment of the present invention, there is a preceding and a following relationship between two adjacent processing links. The difference in the ratios corresponding to the two adjacent processing links indicates the degree of convergence of the pass rate of the following processing link relative to the pass rate of the preceding processing link. The smaller the difference, the higher the degree of convergence of the pass rate of the preceding processing link relative to the pass rate of the following processing link. This indicates that the closer the following processing link is to the processing link in the form of the process, the closer the number of times the following processing link is completed is to the number of times the processing of the handling matter is completed. Therefore, when the difference in the ratios corresponding to the two adjacent processing links is less than the preset threshold value for the first time, it indicates that the degree of convergence of the pass rate of the preceding processing link relative to the pass rate of the following processing link of the two adjacent processing links meets the preset requirements. Although the pass rates of the remaining processing links after the two adjacent processing links are higher, in order to shorten the waiting time for the following handling matter, the latter processing link of the two adjacent processing links that appear for the first time is used as the preset link.

[0110] For example, item A includes processing steps A1, A2, A3 and A4. Processing step A1 is the pre-processing step of processing step A2, and so on. Processing step A2 can be processed only after processing step A1 is passed, processing step A3 can be processed only after processing step A2 is passed, processing step A4 can be processed only after processing step A3 is passed, and processing step A4 is processed after processing step A4 is passed. If the number of times item A is processed and completed is 50 times, the number of times processing step A1 is completed and completed is 100 times, the number of times processing step A2 is completed and completed is 65 times, the number of times processing step A3 is completed and completed is 55 times, and the number of times processing step A4 is completed and completed is 51 times, then the ratio of the number of times processing step A1 is completed and completed is 2, the ratio of the number of times processing step A2 is completed and completed is 1.3, the ratio of the number of times processing step A3 is completed and completed is 1.1, and the ratio of the number of times processing step A4 is completed and completed is 51 times. The ratio of the number of completed processing times to the number of completed processing times of item A is 1.02, then the difference in ratios between two adjacent processing links A1 and processing link A2 is 0.7, the difference in ratios between two adjacent processing links A2 and processing link A3 is 0.2, and the difference in ratios between two adjacent processing links A3 and processing link A4 is 0.08. If the preset threshold value is 0.1, the first time that the difference in corresponding ratios of two adjacent processing links is less than the preset threshold value, the two adjacent processing links are processing link A3 and processing link A4, among which processing link A4 is taken as the preset link.

[0111] In the embodiment of the present invention, the preset threshold value described in step 502 can be obtained through empirical analysis. It should be noted that, the larger the preset threshold value, the shorter the processing waiting time of the post-processing items, but the lower the accuracy of predicting that the pre-processing items can be processed and completed; the smaller the preset threshold value, the higher the accuracy of predicting that the pre-processing items can be processed and completed, but the longer the processing waiting time of the post-processing items. In the specific implementation process, the preset threshold value can be flexibly adjusted according to actual business needs.

[0112] According to one embodiment of the present invention, the processing steps include at least part or all of acceptance, review, verification, approval, and re-approval.

[0113] It can be understood that in the process of applying for electronic certificates, the processing links include at least part or all of the acceptance link, review link, re-examination link, approval link, and re-approval link.

[0114] In an embodiment of the present invention, the processing materials required for the post-processing items may be the processing results of one or more processing links in the pre-processing items. After the pre-processing items have completed the preset links, the post-processing items will be processed synchronously. If the processing results of the processing links of the pre-processing items do not meet the requirements of the post-processing items, the post-processing items will have to wait for the departments or all processing links in the remaining processing links of the pre-processing items to be completed before they can continue to process the post-processing items, resulting in a decrease in the processing efficiency of the post-processing items. Therefore, in order to solve the above problem, according to an embodiment of the present invention, when the pre-processing items complete the processing of the preset links, and the processing results of one or more processing links specified in the pre-processing items are the processing materials required by the post-processing items, it also includes,

[0115] If the processing results of the completed processing links of the pre-processing items do not meet the requirements of the post-processing items, the processing materials required for the post-processing items are generated according to the user's commitment-based processing request.

[0116] In an embodiment of the present invention, one or more designated processing links for different processing items may be different. Specifically, processing items that have a predecessor and successor relationship may be analyzed to obtain processing results of one or more processing links specified in the predecessor item. Optionally, the process documents of the predecessor item and the process documents of the successor processing implementation may be analyzed through a natural language recognition method to determine the materials required for the successor item, and then determine which of the materials belong to the processing results of which processing links in the predecessor item.

[0117] In an embodiment of the present invention, the user's commitment-based processing request can be a commitment agreement signed by the user, for example: "Voluntarily accept the commitment-based processing and guarantee that all materials provided are authentic and valid", etc. Therefore, if the processing results of the processing links of the pre-processing items that have been processed do not meet the requirements of the post-processing items, the processing materials required for the post-processing items are generated according to the user's commitment-based processing request, thereby avoiding the need for the post-processing items to wait for the processing results of one or more processing links specified in the pre-processing items before continuing to process the post-processing items, thereby improving the processing efficiency of the post-processing items.

[0118] In the embodiment of the present invention, Figure 1 The server 102 shown may be a server cluster or a distributed system composed of multiple physical servers, so each handling matter may be processed on its corresponding handling server. In addition, in order to improve the handling efficiency of electronic certificates when a large number of users handle electronic certificates at the same time, the same handling matter may correspond to multiple handling servers. If the same handling matter in the electronic certificate handling requests of a large number of users is handled on one handling server, the handling efficiency of the electronic certificates may be reduced. Therefore, in order to solve the above problem, according to an embodiment of the present invention, after step 202 splits the electronic certificate handling request into multiple handling matters according to the subject matter of the electronic certificate, it also includes:

[0119] According to the user information of the user, the processing items are sent to the processing server corresponding to the processing items and the user information for processing.

[0120] In the embodiment of the present invention, the user information may include a combination of one or more of the user's permanent residence and the business location in the electronic certificate application request. If the user has already applied for or other related business at his permanent residence before the current electronic certificate application request, the application server corresponding to the user's permanent residence may have stored some of the user's application materials. When the application server processes the user's application, it can directly use the stored application materials, thereby improving the processing efficiency of the application.

[0121] According to an embodiment of the present invention, in order to improve the user experience, the user's electronic certificate application request further includes the user's electronic signature;

[0122] Step 203 starts processing post-processing items after the preset processing link of the current processing items is completed, and the electronic certificate is obtained after the processing of the multiple processing items. It further includes using the user's electronic signature as the signature of the multiple processing items.

[0123] In the embodiment of the present invention, the user's electronic signature can be Figure 1The terminal 101 is stored in the server 102. When the user sends the electronic certificate application request through the terminal 101, he can choose to use the electronic signature that has been stored in advance in the server 102, and then upload the materials required for the electronic certificate application through the terminal 101. The terminal 101 sends the user's materials required for the electronic certificate application and the user's request to use the electronic signature to the server 102. The server 102 splits the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, and attaches the user's electronic signature to the application materials of each application item, so that the user's electronic signature is used as the signature of each application item. Through the above steps, the user is prevented from manually signing the application materials, thereby improving the user experience.

[0124] According to an embodiment of the present invention, step 202 of splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate further includes:

[0125] Identify the processing flow document of the electronic certificate and obtain the multiple processing items corresponding to the electronic certificate.

[0126] In an embodiment of the present invention, the electronic certificate processing process document can be obtained by conducting a business survey on the electronic certificate processing business. The electronic certificate processing process document is analyzed to split the electronic certificate processing business into multiple processing items. For example, what steps are required to process the electronic certificate processing business, what processing materials are required, etc., the steps that need to be taken and the processing materials required for each step are integrated, and each step and the materials required for the step are treated as one processing item.

[0127] According to one embodiment of the present invention, after the pre-placed items have completed the preset processing steps, the post-placed items will start to be processed synchronously. However, there may be a difference between the processing result after the pre-placed items have completed all the processing steps and the processing result predicted based on the preset processing steps. If the above difference exists, the post-placed items may have started processing or been processed, resulting in the processing result of the user's electronic certificate processing request not being consistent with the user's actual situation. Therefore, in order to solve the above problem, after the post-placed items are processed, if the pre-placed items fail to be processed, the processing result of the post-placed items will be deleted, and the user will be notified of the reason for the failure of the pre-placed items and / or the processing materials that need to be supplemented and / or corrected, so that the user can complete and / or correct the processing materials and then reprocess the user's electronic certificate processing request.

[0128] Based on the same inventive concept, the embodiment of the present invention also provides a device for co-issuing electronic certificate subject matters, such as Figure 6 As shown, including

[0129] A processing request acquisition unit 601 is used to acquire a user's electronic certificate processing request;

[0130] The handling item splitting unit 602 is used to split the handling request of the electronic certificate into multiple handling items according to the subject matter of the electronic certificate, wherein the multiple handling items have a preceding and a succeeding relationship;

[0131] The electronic certificate processing unit 603 is used to synchronously start processing subsequent processing items after the current processing items have completed the preset processing steps, until the electronic certificate is obtained after the processing of the multiple processing items is completed.

[0132] The beneficial effects obtained by the above-mentioned device are consistent with the beneficial effects obtained by the above-mentioned method, and will not be described in detail in the embodiments of this specification.

[0133] like Figure 7 The structure diagram of the computer device of the embodiment of the present invention is shown. The electronic certificate subject matter joint handling device in the present invention can be the computer device in this embodiment, and executes the method of the present invention described above. The computer device 702 may include one or more processing devices 704, such as one or more central processing units (CPUs), and each processing unit may implement one or more hardware threads. The computer device 702 may also include any storage resource 706, which is used to store any kind of information such as code, settings, data, etc. Non-limitingly, for example, the storage resource 706 may include any one or more combinations of the following: any type of RAM, any type of ROM, flash memory device, hard disk, optical disk, etc. More generally, any storage resource can use any technology to store information. Further, any storage resource can provide volatile or non-volatile retention of information. Further, any storage resource can represent a fixed or removable component of the computer device 702. In one case, when the processing device 704 executes an associated instruction stored in any storage resource or a combination of storage resources, the computer device 702 can perform any operation of the associated instruction. The computer device 702 also includes one or more drive mechanisms 708 for interacting with any storage resources, such as a hard disk drive mechanism, an optical disk drive mechanism, and the like.

[0134] The computer device 702 may also include an input / output module 710 (I / O) for receiving various inputs (via input devices 712) and for providing various outputs (via output devices 714). A specific output mechanism may include a presentation device 716 and an associated graphical user interface (GUI) 718. In other embodiments, the input / output module 710 (I / O), the input device 712, and the output device 714 may not be included, and the computer device 702 may be used as a computer device in a network. The computer device 702 may also include one or more network interfaces 720 for exchanging data with other devices via one or more communication links 722. One or more communication buses 724 couple the components described above together.

[0135] The communication link 722 may be implemented in any manner, for example, through a local area network, a wide area network (e.g., the Internet), a point-to-point connection, etc., or any combination thereof. The communication link 722 may include any combination of hardwired links, wireless links, routers, gateway functions, name servers, etc. governed by any protocol or combination of protocols.

[0136] Corresponds to Figures 2 to 5 In the method, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the above steps are executed.

[0137] The embodiment of the present invention also provides a computer-readable instruction, wherein when a processor executes the instruction, the program therein causes the processor to execute the following Figures 2 to 5 The method shown.

[0138] The embodiment of the present invention also provides a computer program product, which is executed by a processor of a computer device according to the following Figures 2 to 5 The method shown.

[0139] It should be understood that in various embodiments of the present invention, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.

[0140] It should also be understood that in the embodiments of the present invention, the term "and / or" is only a description of the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this article generally indicates that the associated objects before and after are in an "or" relationship.

[0141] Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed in the present invention can be implemented by electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of the present invention.

[0142] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0143] In the several embodiments provided by the present invention, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, or it can be an electrical, mechanical or other form of connection.

[0144] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiments of the present invention.

[0145] In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0146] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0147] The present invention uses specific embodiments to illustrate the principles and implementation methods of the present invention. The description of the above embodiments is only used to help understand the method of the present invention and its core idea. At the same time, for those skilled in the art, according to the idea of ​​the present invention, there will be changes in the specific implementation methods and application scope. In summary, the content of this specification should not be understood as a limitation on the present invention.

Claims

1. A method for co-issuing electronic certificate subject matters, characterized in that: The method comprises, Obtain the user's electronic certificate application request; Splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, wherein the multiple application items have a pre- and post-processing relationship, wherein the steps required for the application items and the application materials required for each step are integrated as a application link; After the preset processing steps of the current processing items are completed, the subsequent processing items are synchronously processed until the electronic certificate is obtained after the processing of the multiple processing items is completed; The preset link is obtained through the following steps: Divide the handling items into multiple handling links according to the process documents of the handling items; Analyze the historical completion status of each processing link to obtain the preset link; By analyzing the historical completion status of each processing link, it is found that the preset link further includes: Counting the number of times each handling link is completed and the number of times the handling items are completed; Calculate the ratio of the number of times each handling link is completed to the number of times the handling items are completed; The preset link is determined in each processing link according to the preceding and succeeding relationship of each processing link and the ratio.

2. The electronic certificate subject matter joint application method according to claim 1 is characterized in that: According to the process document of the handling items, the handling items are divided into multiple handling links, further including: Extracting features from the process document of the matter to be handled; The processing items are divided into multiple processing links according to the characteristics.

3. The electronic certificate subject matter joint application method according to claim 2 is characterized in that: The features in the process document of the work item include steps in the flowchart in the process document or verbs in the process document.

4. The electronic certificate subject matter joint application method according to claim 1, characterized in that: Determining the preset link in each processing link according to the preceding and following relationship of each processing link and the ratio further includes: According to the preceding and following relationships of the processing links, respectively calculate the difference between the ratios corresponding to two adjacent processing links; When the difference between the ratios of two adjacent processing links for the first time is less than a preset threshold value, the latter processing link of the two adjacent processing links that occur for the first time is used as the preset link.

5. The electronic certificate subject matter joint application method according to any one of claims 1 to 4, characterized in that: The processing steps described include at least part or all of acceptance, review, re-examination, approval, and re-approval.

6. The electronic certificate subject matter joint application method according to claim 1, characterized in that: When the pre-processing items complete the processing of the preset links, and the processing results of one or more processing links specified in the pre-processing items are the processing materials required by the post-processing items, it also includes: If the processing results of the completed processing links of the pre-processing items do not meet the requirements of the post-processing items, the processing materials required for the post-processing items are generated according to the user's commitment-based processing request.

7. The electronic certificate subject matter joint application method according to claim 1, characterized in that: After splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate, the method further includes: According to the user information of the user, the processing items are sent to the processing server corresponding to the processing items and the user information for processing.

8. The electronic certificate subject matter joint application method according to claim 7, characterized in that: The user information includes a combination of the user's permanent residence, the business location in the electronic certificate application request, or one or more thereof.

9. The electronic certificate subject matter joint application method according to claim 1, characterized in that: The user's electronic certificate application request further includes the user's electronic signature; After the preset processing link of the current processing items is completed, the subsequent processing items are started, and the electronic certificate is obtained after the processing of the multiple processing items is completed, further including using the user's electronic signature as the signature of the multiple processing items.

10. The electronic certificate subject matter joint application method according to claim 1, characterized in that: Splitting the electronic certificate application request into multiple application items according to the subject matter of the electronic certificate further includes: Identify the processing flow document of the electronic certificate and obtain the multiple processing items corresponding to the electronic certificate.

11. The electronic certificate subject matter joint application method according to claim 1, characterized in that: When the post-processing items are completed, if the processing of the pre-processing items fails, the processing results of the post-processing items will be deleted, and the user will be notified of the reasons for the failure of the processing of the pre-processing items and / or the processing materials that need to be supplemented and / or corrected will be notified to the user, so that after the user supplements and / or corrects the processing materials, the user's electronic certificate processing request will be reprocessed.

12. An electronic certificate subject matter joint application device, characterized in that: include, A processing request acquisition unit, used to obtain a user's electronic certificate processing request; A handling item splitting unit is used to split the handling request of the electronic certificate into multiple handling items according to the subject matter of the electronic certificate, wherein the multiple handling items have a pre-order and post-order relationship, wherein the steps required for the handling items and the handling materials required for each step are integrated as a handling link; An electronic certificate processing unit is used to synchronously start processing subsequent processing items after the current processing items have completed the preset processing steps, until the electronic certificate is obtained after the processing of the multiple processing items is completed; The preset link is obtained through the following steps: Divide the handling items into multiple handling links according to the process documents of the handling items; Analyze the historical completion status of each processing link to obtain the preset link; By analyzing the historical completion status of each processing link, it is found that the preset link further includes: Counting the number of times each handling link is completed and the number of times the handling items are completed; Calculate the ratio of the number of times each handling link is completed to the number of times the handling items are completed; The preset link is determined in each processing link according to the preceding and succeeding relationship of each processing link and the ratio.

13. A computer device comprising a memory, a processor, and a computer program stored in the memory, characterized in that: When the processor executes the computer program, the method according to any one of claims 1 to 11 is implemented.

14. A computer storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor of a computer device, the method according to any one of claims 1 to 11 is performed.

15. A computer program product, characterized in that When the computer program product is executed by a processor of a computer device, the computer program product executes the instructions of the method according to any one of claims 1 to 11.

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