The invention relates to a business
processing method and device based on a
large model, equipment and a storage medium. The method comprises the steps of analyzing input content of a user through a
large model, obtaining intention information and entity information of the input content, querying a
knowledge graph based on the intention information and the entity information, determining a matching result with the input content and current information of the user, and determining the input content according to the matching result and the current information of the user. And generating a
processing flow
list and pre-filling information by using the service engine, and generating guidance information according to the
processing flow
list and the pre-filling information and feeding back the guidance information to the user.
User input is accurately analyzed through a
large model, intention recognition and entity extraction accuracy is improved, a foundation is laid for personalized business processing, dynamic association and real-time updating of policy information are achieved by querying a
knowledge graph, business guidance accuracy and timeliness are ensured, a business engine automatically generates a process
list and pre-filled information, and the
business efficiency is improved. Repeated input and manual query of the user are reduced, and the business handling efficiency is improved.