Business handling method and system of VTM

Abstract

The embodiment of the invention discloses a business handling method and a system of a VTM. The method comprises following steps of receiving the instruction of handling target business inputted on a display screen of the VTM by a customer, sending a transaction request to a VTA by the VTM, determining the necessity of starting monitor video recording by the VTM, starting a camera to start monitor video recording if necessary, a target teller is utilized for access to a VTM monitor video by a VTA, verifying information of client identities by the VTM, guiding a client to fill the check list of target business information after authentication, producing and printing the check list of target business information, utilizing a high-shooting instrument to shot the pre-set area in order to acquire an image for the check list of target business information including a client's signature such that the target teller audits the image for the check list of target business information including the client's signature, guiding the client to handle the portion to be handled on the VTM for handling target business after a review, and outputting the prompt message of successful trade by the VTM if the target business finishes handling. By applying the embodiment of the method and the system, handling efficiency of banking business is boosted.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and system for handling VTM services. Background technique [0002] At present, when customers need to apply for financial services such as card opening and online banking, they need to go to the counter of the bank with their resident identity. During peak hours, customers often need to wait in line, which makes the counter business pressure. Counter pressure, banks generally take the approach of increasing business outlets, but this will greatly increase the bank's operating costs. [0003] Remote video teller machine (Virtual Teller Machine, VTM), a mechatronic device used to handle some counter business through remote video, is mostly used in financial systems such as banks and small loan companies. The remote teller system (Virtual Teller Agent, VTA) is used to provide teller guidance services to the VTM. In the prior art, when a customer handles business on ...

AI Technical Summary

Problems solved by technology

In the existing technology, when a customer handles business on VTM, if the business needs to be reviewed by bank staff, the bank staff needs to confirm and review on site, which takes up more resources and lowers the efficiency of bank business processing

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