Queue calling method and queue server

A technology of queuing server and calling method, applied in the field of queuing calling method and queuing server, capable of solving problems such as confusion and queuing congestion

Inactive Publication Date: 2013-12-11
STATE GRID CORP OF CHINA +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Although this party call system can specifically solve the problem of crowded queues and confusion encountered by customers in handling business, the business handling order number printed by the existing queuing calling system for each customer is based on the business handling that has been printed on the day The total number of sequence numbers is obtained. If the total number of business processing sequence numbers printed on the day is 1000, after the customer clicks the button to get the number, the self-service touch screen will print out the business processing sequence number of 1001

Method used

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  • Queue calling method and queue server
  • Queue calling method and queue server
  • Queue calling method and queue server

Examples

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Embodiment Construction

[0058] First, a brief description is given of a queuing call method provided by the embodiment of the present application. The queuing call method is applied to a queuing server in a queuing call system, and the queuing call system also includes a self-service touch screen. The queuing call method provided by the embodiment of the present application may include:

[0059] receiving the number-taking request sent by the self-service touch screen, wherein the number-taking request is bound to the number-taking button on the self-service touch screen, and sent after the user clicks the number-taking button on the self-service touch screen;

[0060] Extracting a service identifier from the number fetching request, wherein the service identifier is used to identify the type of service that the user wants to handle;

[0061] Generate the business processing sequence number corresponding to the business identifier in the current number obtaining request, where the business processing...

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PUM

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Abstract

The invention provides a queue calling method and a queue server. The queue calling method is applied to the queue server of a queue calling system. The queue calling system further comprises a self-service touch screen. The queue calling method comprises the following step: after receiving a number taking request sent by the self-service touch screen, extracting a service identifier in the calling request for identifying the service type to be handled by the user so as to further generate a service handling sequence number corresponding to the service identifier in the current number taking request. The service handling sequence number is the service handling sequence number corresponding to handled service identifier plus 1, namely, the service types identified by different service identifiers have a set of independent service handling sequence numbers. When the service handling sequence number is generated, the handled service handling sequence number corresponding to the service handling sequence number is just taken into consideration, so that the service handling sequence numbers are independently distributed based on service types.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a queuing call method and a queuing server. Background technique [0002] At present, in some office halls such as banks, telecommunications, hospitals and other public service places, it is common for customers to queue up for business. Standing and crowding for a long time not only makes customers feel exhausted, but also makes it difficult to maintain the queue order. Affecting work efficiency is also easy to make customers dissatisfied. The queuing call system is developed to improve some of the disadvantages of confusion and disorder in the traditional management of the office hall. [0003] Among them, the self-service touch screen in the queuing call system provides a number-taking interface. After the customer clicks the number-taking button in the number-taking interface, the self-service touch screen prints out a business processing sequence number, w...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
Inventor 孙建康岑迪庆金暄俊章丹妮谢运夫
Owner STATE GRID CORP OF CHINA
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