Hotel self-service system and method thereof

Abstract

The invention discloses a hotel self-service system and a method of the hotel self-service system. The method comprises the steps that a service item is selected by a client in a self-service mode through a client terminal according to requirements and corresponding operation is conducted, wherein the client terminal comprises an intelligent terminal and a mobile terminal, the intelligent terminal is installed in a hotel, and the mobile terminal is provided with an application program; after a process sheet is generated by data of self-service operation, the process sheet is sent to a hotel server; after payment requests are processed by the hotel server preferentially, the processed payment requests are sorted to corresponding units of a hotel terminal server; after the sorted payment requests are received by the units of the hotel terminal server, specific content is executed, and a processing result is pushed to the client terminal. The method overcomes the shortage that according to an existing hotel, a client cannot deal with multifunctional items such as room reservation, check-out, business treatment and ordering of the hotel in a self-service mode in the hotel or through remote control. According to the hotel self-service system and the method of the hotel self-service system, the client does not need to wait when hotel services need to be treated in passenger-flow rush hours and the working efficiency of the hotel is improved to a certain degree.

Description

technical field [0001] The invention relates to the field of hotel services, in particular to a hotel self-service system and method thereof. Background technique [0002] Tourism is currently an important leading industry that drives the economy, and the hotel industry, which is closely related to tourism, is developing rapidly driven by tourism. During the tourist season, the passenger flow of hotels also ushers in the peak period. The front desk of the hotel often needs to wait in line for hotel services such as check-in or check-out. The business volume of the hotel front desk staff also increases sharply. Irritability, the intuitive experience of hotel services is greatly reduced, and the workload of the front desk staff has increased dramatically, not only tiring the body, but also prone to work mistakes during the busy schedule. Therefore, both for the hotel and the customers, there are many inconveniences, and the work efficiency is greatly affected. The inability ...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is: to provide a hotel self-service system and its method, to overcome the deficiency that the existing hotels cannot provide customers with self-handling of various functional items of the hotel without leaving the house, and to solve the problem that customers can handle various functional items in the hotel during the peak period of passenger flow. The problem of time-consuming waiting for hotel affairs can improve the efficiency of the hotel to a certain extent

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