Outbound call processing method and related device

Abstract

The invention provides an outbound call processing method and a related device, and relates to the technical field of computers, the outbound call processing method of one embodiment comprises the following steps: obtaining outbound call record data of a target outbound call number, the outbound call record data comprising record data for sending prompt information to the target outbound call number and record data for calling the target outbound call number; based on the outbound call record data, calculating a correlation parameter between the prompt information sent to the target outbound call number and the call answering of the target outbound call number; and based on the correlation parameters, performing outbound processing on the target outbound number. According to the scheme of the embodiment, the utilization rate of call resources processed by the outbound call can be improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to an outbound call processing method and related devices, wherein the related devices include an outbound call processing device, a computer device, a computer-readable storage medium, and a computer program product. Background Art

[0002] As an operating place that can handle a large number of various incoming and outgoing telephone calls and services, a call center usually uses computer communication technology to handle telephone inquiries from enterprises and customers. It can automatically assign calls to personnel with corresponding skills and record and store all incoming call information. A call center can have both inbound and outbound functions. While handling customer information inquiries, consultations, complaints and other services, it can also conduct outbound services such as customer return visits and satisfaction surveys.

[0003] Call centers can make outbound calls through digital relay lines provided by operators. Call centers call a large number of customer numbers every day. Currently, when processing outbound calls, after determining the target outbound number, they directly make outbound calls. However, there are many cases where outbound calls are not answered, that is, the utilization rate of outbound call resources is not high. Therefore, the utilization rate of call resources for outbound call processing in call centers needs to be improved. Summary of the invention

[0004] Based on this, it is necessary to provide an outbound call processing method and related devices that help improve the utilization rate of call resources for outbound call processing in response to the above technical problems, wherein the related devices include an outbound call processing device, a computer device, a computer-readable storage medium and a computer program product.

[0005] In a first aspect, the present application provides an outbound call processing method, wherein the method comprises:

[0006] Acquire outbound call record data of a target outbound call number, wherein the outbound call record data includes record data of sending a prompt message to the target outbound call number and record data of calling the target outbound call number;

[0007] Based on the outbound call record data, calculating a correlation parameter between sending a prompt message to the target outbound call number and answering the call of the target outbound call number;

[0008] Based on the correlation parameter, outbound call processing is performed on the target outbound call number.

[0009] In a second aspect, the present application further provides an outbound call processing device, wherein the device comprises:

[0010] A data acquisition module, used to acquire stored outbound call record data of a target outbound call number, wherein the outbound call record data includes record data of sending a prompt message to the target outbound call number and record data of calling the target outbound call number;

[0011] A parameter acquisition module, used for calculating, based on the outbound call record data, a correlation parameter between sending a prompt message to the target outbound call number and answering the call of the target outbound call number;

[0012] The outbound call processing module is used to perform outbound call processing on the target outbound call number based on the correlation parameter.

[0013] In a third aspect, the present application further provides a computer device, wherein the computer device comprises a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of the method in any of the above embodiments are implemented.

[0014] In a fourth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the steps of the method in any of the above embodiments are implemented.

[0015] In a fifth aspect, the present application further provides a computer program product, wherein the computer program product comprises a computer program, and when the computer program is executed by a processor, the steps of the method in any of the above embodiments are implemented.

[0016] Based on the outbound call processing method and related devices of the embodiment of the present application as described above, when an outbound call is needed, the method obtains the record data of sending prompt information to the target outbound number and the record data of calling the target outbound number, and then calculates the correlation parameters between sending prompt information to the target outbound number and answering the call of the target outbound number based on these record data. The correlation parameters reflect the degree of correlation between sending prompt information to the target outbound number and answering the call of the target outbound number, so that the outbound call processing of the target outbound number can be performed based on the correlation parameters, so that the outbound call processing of the target outbound number is performed on the basis of the correlation parameters between sending prompt information to the target outbound number and answering the call of the target outbound number calculated based on the outbound call record data of the target outbound number, thereby helping to improve the utilization rate of call resources for outbound call processing. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] FIG1 is a schematic diagram of an application scenario of an outbound call processing method in one embodiment;

[0018] Figure 2A flowchart of an outbound call processing method in one embodiment;

[0019] Figure 3 is a schematic diagram of a flow chart of calculating correlation parameters in one embodiment;

[0020] Figure 4 It is a schematic diagram of a process of calculating the correlation parameter based on the difference parameter in one embodiment;

[0021] Figure 5 is a schematic diagram of a flow chart of calculating correlation parameters in another embodiment;

[0022] Figure 6 is a schematic diagram of a flow chart of determining a weighting coefficient in an embodiment;

[0023] Figure 7 is a flow chart of an outbound call processing method in another embodiment;

[0024] Figure 8 is a flowchart of an outbound call processing method in a specific example;

[0025] Fig. 9 is a flowchart of an outbound call processing method in another specific example;

[0026] Fig.10 is a flowchart of an outbound call processing method in another specific example;

[0027] Fig.11 is a structural block diagram of an outbound call processing device in an embodiment;

[0028] Fig.12 is an internal structure diagram of a computer device in one embodiment;

[0029] Fig.13 FIG. 4 is a diagram showing the internal structure of a computer device in another embodiment. DETAILED DESCRIPTION

[0030] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0031] The following embodiments of the technical solution of the present application are described in detail in conjunction with the accompanying drawings. The following embodiments are only used to more clearly illustrate the technical solution of the present application, and are therefore only used as examples, and cannot be used to limit the scope of protection of the present application.

[0032] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by technicians in the technical field to which this application belongs; the terms used herein are only for the purpose of describing specific embodiments and are not intended to limit this application; the terms "including" and "having" in the specification and claims of this application and the above-mentioned figure descriptions and any variations thereof are intended to cover non-exclusive inclusions.

[0033] In the description of the embodiments of the present application, the technical terms "first", "second", etc. are only used to distinguish different objects, and cannot be understood as indicating or implying relative importance or implicitly indicating the number, specific order or primary and secondary relationship of the indicated technical features. In the description of the embodiments of the present application, the meaning of "multiple" is more than two, unless otherwise clearly and specifically defined.

[0034] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0035] In the description of the embodiments of the present application, the term "multiple" refers to more than two (including two). Similarly, "multiple groups" refers to more than two groups (including two groups), and "multiple pieces" refers to more than two pieces (including two pieces).

[0036] At present, in the process of outbound call processing, the call center usually directly makes an outbound call after determining the target outbound call number. This method will result in many outbound calls not being answered, resulting in low utilization of outbound call resources. These resources may include but are not limited to time, communication resources, and fees, etc. For example, it will take a lot of time to call an outbound number that will not be answered. In the process of the call center calling an outbound number that will not be answered, it will inevitably occupy communication resources. Considering the cost, although the failure to connect does not involve call charges, the call center's resources will also involve some other costs, which will also cause mismatch in cost expenditure. Therefore, the utilization rate of call resources for outbound call processing in the current call center needs to be improved.

[0037] In order to increase the probability of answering an outbound call, the related technology sends a flash message before the outbound call rings. Flash messages are also called hands-free text messages. A special mark is added to the header of the text message. After the terminal receives the message, it determines the display mode of the message based on whether the special mark is present. After the terminal receives the flash message, the message content is directly displayed on the recipient's mobile phone screen without opening it. The message is not automatically saved after reading. Therefore, after the prompt is sent by sending a flash message, the ringing is notified and the normal call process is carried out. Since the flash message can have a certain prompt effect, this method can achieve the effect of improving the customer's answering rate to a certain extent. However, in this method, all outbound calls will send flash message prompts. However, for some customers, sending flash messages may not significantly improve the situation of customers answering outbound calls. There will still be resource consumption and waste, and there may even be situations where outbound calls are delayed due to channel occupation.

[0038] After research, it was found that for each outbound number, based on the outbound call record data of the outbound call number, based on the record data of sending prompt information to the outbound call number in the outbound call record data, and the record data of calling the outbound call number, the correlation parameter between sending prompt information to the outbound call number and answering the call for the outbound call number can be calculated, so as to perform outbound call processing on the outbound number based on the correlation parameter, so that the outbound call processing of the target outbound call number is performed on the basis of the correlation parameter between sending prompt information to the target outbound call number and answering the call of the target outbound call number calculated based on the outbound call record data of the target outbound call number, so as to help improve the utilization rate of call resources for outbound call processing, thereby improving the utilization rate of call resources for outbound call processing.

[0039] The outbound call processing method provided in the embodiment of the present application can be applied in the application environment as shown in Figure 1. Among them, the terminal 10 communicates with the server 20 through the network, and the server 20 can be a server of the call center. The server 20 can also communicate with the terminals where several customer service seats are located, wherein the customer service seats can be manual seats or robot customer service seats. The server 20 can call the terminal 10 through the digital relay line provided by the operator. One of the communication methods can be that the terminal where the customer service seat is located can communicate with the server 20 to realize the outbound call to the terminal 10. Among them, the terminal 10 can be but not limited to various personal computers, laptops, smart phones, tablet computers, Internet of Things devices and portable wearable devices. The Internet of Things devices can be smart speakers, smart TVs, smart air conditioners, smart car-mounted devices, etc. Portable wearable devices can be smart watches, smart bracelets, head-mounted devices, etc. The server 20 can be implemented with an independent server or a server cluster consisting of multiple servers.

[0040] refer to Figure 2 As shown, the embodiment of the present application provides an outbound call processing method, which is described by taking the application in the server 20 or the terminal where the customer service agent is located as an example, wherein the method includes:

[0041] Step S201: Acquire the outbound call record data of the target outbound call number, where the outbound call record data includes the record data of sending a prompt message to the target outbound call number and the record data of calling the target outbound call number.

[0042] The target outbound call number is the number that the call center or customer service agent expects to call, and it can be any number that can establish a communication connection with the user, such as the user's mobile phone number.

[0043] There is no limit to the method of obtaining the target outbound call number, which can be set based on business scenarios and actual needs. For example, a number that has not been called out from the determined outbound call number list is selected as the target outbound call number; a number that has been called but not connected before is determined as the target outbound call number; a list of users to be recommended is determined based on business needs, and the number of a user in the list of users to be recommended is used as the target outbound call number, but it is not limited to this.

[0044] The outbound call record data of the target outbound call number refers to the record data related to the outbound call to the target outbound call number, and the outbound call record data can be stored in the call center or the customer service agent locally, or in the database. The record data related to the outbound call target outbound call number can include the record data related to the call process of calling the target outbound call number, and can also include the record data related to the outbound call process before or after calling the target outbound call number. For example, if a prompt message is sent to the target outbound call number before calling the target outbound call number, it can also include the record data of sending the prompt message to the target outbound call number.

[0045] In some embodiments, the outbound call record data includes record data of sending a prompt message to a target outbound number and record data of calling the target outbound number. The record data of sending a prompt message to the target outbound number may be record data related to sending a prompt message to the target outbound number before calling the target outbound number (e.g., within a predetermined time period before calling the target outbound number). The record data of calling the target outbound number may be record data related to the call process, such as ringing the target outbound number.

[0046] The prompt information sent to the target outbound number may be any information that can serve as a prompt, such as sending a text message, which may be a normal text message or a flash message.

[0047] Step S202: Based on the outbound call record data, a correlation parameter between sending a prompt message to a target outbound call number and answering a call of the target outbound call number is calculated.

[0048] Since the recorded outbound call record data includes the record data of sending prompt information to the target outbound number and the record data of calling the target outbound number, the correlation parameter between sending prompt information to the target outbound number and answering the call of the target outbound number can be calculated. The correlation parameter reflects the degree of correlation between sending prompt information to the target outbound number and answering the call of the target outbound number.

[0049] It can be understood that answering the call of the target outbound number refers to that during the process of calling the target outbound number, the terminal user of the target outbound number answers the call.

[0050] Step S203: Based on the correlation parameter, perform outbound call processing on the target outbound number.

[0051] Since the correlation parameter reflects the correlation degree between sending a prompt message to a target outbound number and answering a call to the target outbound number, it is possible to reflect the probability of answering the call to the target outbound number if the target outbound number is called after sending a prompt message to the target outbound number based on the correlation parameter. Therefore, the outbound call processing can be performed on the target outbound number based on the correlation parameter.

[0052] It should be understood that, in some embodiments, after the above-mentioned calculation of the correlation parameters, the process of performing outbound call processing on the target outbound number based on the correlation parameters can be directly entered into step S203, that is, when it is necessary to perform outbound call processing on the target outbound number, the correlation parameters can be calculated in real time in combination with the outbound call record data of the target outbound number, so as to perform outbound call processing based on the correlation parameters calculated in real time.

[0053] In other embodiments, a correlation parameter database may be maintained, and after the correlation parameter is calculated, the calculated correlation parameter may be stored in the correlation parameter database. When the correlation parameter is stored in the correlation parameter database, the correlation parameter and the target outbound number may be stored in correspondence. Thus, the correlation parameter database stores the correspondence between each outbound number and its correlation parameter, and the correspondence may be updated and maintained regularly, for example, the correlation parameter of the outbound number may be recalculated at regular intervals or when needed, and the recalculated correlation parameter of the outbound number may be used to update the correlation parameter of the outbound number in the correlation parameter database.

[0054] Taking the maintenance of a correlation parameter database as an example, after the correlation parameters of the target outbound number are calculated in the above step S202, the calculated correlation parameters can be stored in the correlation parameter database. When it is necessary to process an outbound call for the target outbound number, the correlation parameters corresponding to the target outbound number can be queried from the correlation parameter database, and then the outbound call can be processed for the target outbound number based on the correlation parameters.

[0055] Based on the outbound call processing method of the embodiment of the present application as described above, when an outbound call is needed, the method obtains the record data of sending a prompt message to a target outbound number and the record data of calling the target outbound number, and then calculates the correlation parameter between sending a prompt message to the target outbound number and answering a call of the target outbound number based on these record data. The correlation parameter reflects the degree of correlation between sending a prompt message to the target outbound number and answering a call of the target outbound number, so that the outbound call processing of the target outbound number can be performed based on the correlation parameter, so that the outbound call processing of the target outbound number is performed on the basis of the correlation parameter between sending a prompt message to the target outbound number and answering a call of the target outbound number calculated based on the outbound call record data of the target outbound number, thereby being able to help improve the utilization rate of call resources for outbound call processing.

[0056] In the above step S202, based on the outbound call record data, the correlation parameter between sending the prompt information to the target outbound call number and answering the call of the target outbound call number is calculated. In some embodiments, reference is made to Figure 3 As shown, it may include:

[0057] Step S2022: Based on the outbound call record data, the difference parameters between the record data of sending the prompt information to the target outbound call number and the record data of calling the target outbound call number are counted.

[0058] The difference parameter refers to the difference parameter that can reflect the difference between the record data of sending the prompt information to the target outbound number and the record data of calling the target outbound number. The method of statistically calculating the difference parameter and the type of the difference parameter are not limited. For example, some possible difference parameters may be related to the number of times, some possible difference parameters may be related to the duration, etc.

[0059] Step S2024: Calculate the correlation parameter based on the difference parameter.

[0060] Based on this embodiment, in the process of calculating the correlation parameters based on the outbound call record data, the difference between sending the prompt information to the target outbound number and calling the target outbound number is taken into consideration, and the difference parameters between the record data of sending the prompt information to the target outbound number and the record data of calling the target outbound number are counted, and then the correlation parameters are calculated based on the difference parameters. Therefore, based on the difference between the record data of sending the prompt information to the target outbound number and the record data of calling the target outbound number, the correlation parameters that can reflect the degree of correlation between sending the prompt information to the target outbound number and answering the call of the target outbound number can be calculated.

[0061] In some embodiments, the difference parameter includes a first difference parameter obtained based on the statistics of recorded data of sending prompt information to the target outbound number, and a second difference parameter obtained based on the statistics of recorded data of calling the target outbound number.

[0062] At this time, refer to Figure 4 As shown, the above step S2024 calculates the correlation parameter based on the difference parameter, which may include:

[0063] Step S401: Calculate the difference parameter ratio between the first difference parameter and the second difference parameter.

[0064] The first difference parameter is denoted as C1, the second difference parameter is denoted as C2, and the difference parameter ratio is denoted as CB, then CB=C1 / C2.

[0065] Step S402: Calculate the correlation parameter according to the difference parameter ratio.

[0066] Among them, the first difference parameter refers to a parameter obtained based on the statistics of the recorded data of sending prompt information to the target outbound number, which can be distinguished from the recorded data of calling the outbound target number and there is a difference; the second difference parameter refers to a parameter obtained based on the statistics of the recorded data of calling the outbound target number, which can be distinguished from the prompt data sent to the outbound target number and there is a difference.

[0067] Thus, based on this embodiment, a first difference parameter can be obtained based on the record data statistics of sending prompt information to the target outbound number, and a second difference parameter can be obtained based on the record data statistics of calling the target outbound number, and then based on the difference parameter ratio of the first difference parameter to the second difference parameter, a correlation parameter can be calculated. The ratio of the first difference parameter to the second difference parameter can reflect the degree of difference between the first difference parameter and the second difference parameter, so that the correlation parameter can be calculated accordingly.

[0068] The difference parameter between the record data of sending the prompt information to the target outbound number and the record data of calling the target outbound number reflects the difference between the record data of sending the prompt information to the target outbound number and calling the target outbound number. The type and method of statistical difference parameters are not limited, and can be determined in combination with the possible intrinsic association between sending the prompt information to the target outbound number and calling the target outbound number.

[0069] For example, in some embodiments, ideally, it is hoped that a prompt message will be sent to the target outbound number before calling the target outbound number. Due to the reminder of the prompt message, the call of the target outbound number is expected to be answered or will be answered ideally. Therefore, ideally, the number of times the prompt message is sent to the target outbound number is the number of times the call to the target outbound number will be answered. That is, ideally, the number of times the prompt message is sent to the target outbound number should be consistent with the number of times the call of the target call number is answered. Therefore, the difference parameter can be determined based on the number of times.

[0070] Accordingly, in some embodiments, the first difference parameter includes: the number of times the prompt message is sent to the target outbound number; the second difference parameter includes: the number of times the target outbound number is answered; the difference parameter ratio includes: a first ratio of the number of times the message is sent to the number of times the call is answered. In some embodiments, the first ratio of the number of times the message is sent to the number of times the call is answered can also be called a flash rate, which reflects the ratio of calls connected after the prompt message is sent.

[0071] The number of times the prompt information is sent to the target outbound number is recorded as C11, the number of times the target outbound number is answered is recorded as C21, and the first ratio is recorded as CB1, then CB1= C11 / C21.

[0072] For another example, in some embodiments, ideally, after a prompt message is sent to a target outbound number, since the user has been prompted, the call should be answered more quickly when the target outbound number is called next time, and thus the difference parameter can be determined in combination with the time difference.

[0073] Accordingly, in some embodiments, the first difference parameter includes: a first time difference between the time when the target outbound number answers the call and the time when the prompt message is successfully sent, and the second difference parameter includes: a second time difference between the time when the target outbound number hangs up the call and the time when the prompt message is successfully sent; at this time, the above-mentioned difference parameter ratio includes: a second ratio of the first time difference to the second time difference. In some embodiments, the second ratio of the first time difference to the second time difference can also be called a flash time rate, which reflects the ratio of call connection after the prompt message is sent.

[0074] The first time difference between the time when the target outbound number is answered and the time when the prompt message is successfully sent reflects the time length of the call answering after the prompt message is sent, so the first time difference can also be called the message connection time. The second time difference between the time when the target outbound number is hung up and the time when the prompt message is successfully sent reflects the time length of the call hanging up after the prompt message is sent, so the second time difference can also be called the message hang-up time.

[0075] The first time difference between the target outbound number's call answering time and the prompt message sending success time is recorded as C12, the second time difference between the target outbound number's call hang-up time and the prompt message sending success time is recorded as C22, and the second ratio is recorded as CB2, then CB2= C12 / C22.

[0076] In some embodiments, the first time difference between the call answering time of the target outbound number and the time when the prompt message is successfully sent may include the sum of the differences between the call answering time of each outbound call and the time when the prompt message is successfully sent within the preset time range, and the second time difference between the call hang-up time of the target outbound number and the time when the prompt message is successfully sent may include the sum of the differences between the call hang-up time of each outbound call and the time when the prompt message is successfully sent within the preset time range.

[0077] Based on this, the second ratio (flash time rate) can be determined by the formula:

[0078]

[0079] in, Indicates the second ratio (flash time rate), Indicates the number of outbound calls for which a prompt message is sent before calling the target outbound number. In some embodiments, it may be the number of outbound calls for which a prompt message is sent before calling the target outbound number within a predetermined time range (such as the past 7 days). Indicates the time when the prompt message is sent successfully. Indicates the call answering time after the reminder message is sent. Indicates the time after which the call is not connected and the call is hung up after the reminder message is sent.

[0080] It can be understood that in actual application, the first difference parameter may include one or both of the above-mentioned number of information sending times and the first time difference, the second difference parameter may include one or both of the above-mentioned number of answering times and the second time difference, and the difference parameter may include one or both of the first ratio and the second ratio at the same time.

[0081] In some embodiments, reference Figure 5As shown, in the above step S202, based on the outbound call record data, calculating the correlation parameter between sending the prompt information to the target outbound call number and answering the call of the target outbound call number may also include:

[0082] Step S2023: Based on the outbound call record data, call statistical parameters of the target outbound number are counted, and the call statistical parameters include at least two of: the number of calls to the target outbound number, the number of calls connected to the target outbound number, and the number of calls answered to the target outbound number.

[0083] At this time, the calculation of the correlation parameter based on the difference parameter in the above step S2024 includes: calculating the call parameter ratio based on the call statistical parameters (i.e., the number of calls, the number of connections, and the number of answers), and the call parameter ratio includes: the ratio of the number of connections to the number of calls, and the ratio of the number of answers to the number of connections, and the ratio of the number of answers to the number of calls. In some embodiments, the ratio of the number of connections to the number of calls may also be called the outbound call ringing rate, the ratio of the number of answers to the number of connections may also be called the ringing answering rate, and the ratio of the number of answers to the number of calls may also be called the call answering rate.

[0084] The ratio of the number of connections to the number of calls (outbound call ringing rate) reflects the ratio of outbound calls being connected. In some embodiments, it can be the ratio of the number of connections to the number of calls within a preset historical period. Taking the preset historical period as 7 days as an example, the ratio of the number of connections to the number of calls (outbound call ringing rate, denoted as Hu1) can be expressed by the formula:

[0085] Hu1=(number of outbound calls connected in the past 7 days) / (number of outbound calls in the past 7 days).

[0086] The ratio of the number of answered calls to the number of connected calls (ring answer rate) reflects the ratio of the number of answered calls after the call is connected. In some embodiments, it can be the ratio of the number of answered calls to the number of connected calls within a preset historical period. Taking the preset historical period as 7 days as an example, the ratio of the number of answered calls to the number of connected calls (ring answer rate, denoted as Hu2) can be expressed by the formula:

[0087] Hu2=(number of outbound calls answered in the past 7 days) / (number of outbound calls connected in the past 7 days).

[0088] The ratio of the number of answers to the number of calls (call answering rate) reflects the ratio of calls answered. In some embodiments, it can be the ratio of the number of answers to the number of calls within a preset historical period. Taking the preset historical period as 7 days as an example, the ratio of the number of answers to the number of calls (call answering rate, denoted as Hu3) can be expressed by the formula:

[0089] Hu3=(number of outbound calls answered in the past 7 days) / (number of outbound calls made in the past 7 days).

[0090] Accordingly, the step S402 of calculating the correlation parameter according to the difference parameter ratio includes: calculating the correlation parameter according to the difference parameter ratio and the call parameter ratio.

[0091] Based on this embodiment, when calculating the correlation parameters, the call statistical parameters of the target outbound number are further considered. Therefore, when calculating the correlation parameters, while considering the difference between the prompt information sent by the target outbound number and the target outbound number, the relevant parameters of the call process of the target outbound number are also considered. Thus, the influence of the call answering of the target outbound number is considered from multiple aspects of the difference and the call process itself, so as to obtain more accurate correlation parameters, and further improve the adaptability and rationality of the determined outbound call processing.

[0092] Among them, after obtaining the difference parameter ratio and the call parameter ratio, when calculating the correlation parameter according to the difference parameter ratio and the call parameter ratio, various possible methods can be combined for processing, such as summing, averaging, ratio, etc. In the embodiment of the present application, the correlation parameter is obtained by performing weighted summation processing on the difference parameter ratio and the call parameter ratio.

[0093] At this time, the above calculation of the correlation parameter based on the difference parameter ratio and the call parameter ratio includes:

[0094] According to the first weighting coefficient of the difference parameter ratio and the second weighting coefficient of the call parameter ratio, the difference parameter ratio and the call parameter ratio are weighted and summed to obtain the correlation parameter of the target outbound call number.

[0095] As described above, the difference parameter ratio is recorded as CB, assuming that the call parameter ratio is recorded as H, s1 and s2 represent the first weighting coefficient and the second weighting coefficient respectively, and F represents the correlation parameter. Then, the correlation parameter is calculated according to the difference parameter ratio and the call parameter ratio, which can be expressed as follows:

[0096] F = s1*CB+s2*H (1)

[0097] As described above, the difference parameter ratio may include more than two ratios, such as the first ratio CB1 and the second ratio CB2, in which case the first weighting coefficient may include more than two coefficients. Similarly, the call parameter ratio H may also include more than two ratios, such as the outbound call ringing rate Hu1, the call answering rate Hu2, and the call answering rate Hu3, in which case the second weighting coefficient may also include more than two coefficients.

[0098] Taking the above difference parameter ratio including both the first ratio CB1 and the second ratio CB2, and the call parameter ratio H including the outbound call ringing rate Hu1 and the call answering rate Hu2 as an example, the above formula (1) can be expressed as:

[0099] F= a1*CB1+a2*CB2+b1* Hu1+b2*Hu2 (2)

[0100] The first weighting coefficient s1 includes the weighting coefficient a1 of the first ratio CB1 and the weighting coefficient a2 of the second ratio CB2, and the second weighting coefficient s2 includes the weighting coefficient b1 of the outbound call ringing rate Hu1 and the weighting coefficient b2 of the call answering rate Hu2.

[0101] There is no limit to the setting method of the first weighting coefficient and the second weighting coefficient. For example, the values ​​of the first weighting coefficient and the second weighting coefficient can be set in combination with the reference degree of the difference parameter ratio and the call parameter ratio. If the result of the difference parameter ratio is given more emphasis, the value of the first weighting coefficient can be set larger than the value of the second weighting coefficient. If the difference parameter ratio and the call parameter ratio are given equal consideration, the first weighting coefficient and the second weighting coefficient can be both set to 0.5. If the result of the call parameter ratio is given more emphasis, the value of the second weighting coefficient can be set larger than the value of the first weighting coefficient.

[0102] In the embodiment of the present application, the first weighting coefficient and the second weighting coefficient can be obtained by data fitting through the difference parameters of the sample outbound call numbers and the outbound call statistical parameters.

[0103] Accordingly, reference Figure 6 As shown, in some embodiments, the method may further include:

[0104] Step S601: Obtain difference parameters and outbound call statistics parameters of sample outbound call numbers, where the sample outbound call numbers are outbound call numbers that are called after the prompt information is sent.

[0105] Among them, the method for determining the sample outbound call number is not limited. In some embodiments, all the outbound call numbers that are called after the prompt message is sent can be determined as sample outbound call numbers, or a predetermined number of outbound call numbers that are called after the prompt message is sent can be randomly extracted as sample outbound call numbers. In other embodiments, the outbound call numbers that are called after the prompt message is sent and to which the prompt message is sent or the time of the most recent call is within a preset time range can be determined as sample outbound call numbers. The method for determining the preset time range is not limited, for example, it can be a range between a specified first time point and a second time point, or it can be a time range of a preset time length from the current moment when the first weighting coefficient and the second weighting coefficient need to be determined. It should be understood that in other embodiments, other methods can also be used to determine the sample outbound call numbers.

[0106] Step S602: Based on the difference parameters of the sample outbound call numbers and the outbound call statistical parameters, calculate the difference parameter ratios of the sample outbound call numbers and the call parameter ratios.

[0107] The method of calculating the difference parameter ratio and call parameter ratio of the sample outbound call number based on the difference parameters of the sample outbound call number and the outbound call statistical parameters is the same as the method of calculating the difference parameter ratio and call parameter ratio of the target outbound call number based on the difference parameters of the target outbound call number and the outbound call statistical parameters, and will not be repeated here.

[0108] Step S603: Perform data fitting according to the preset parameter threshold, the difference parameter ratio of the sample outbound call number, and the call parameter ratio to obtain the first weighting coefficient and the second weighting coefficient.

[0109] After obtaining the difference parameter ratio and call parameter ratio of the sample outbound call number, data fitting can be performed in combination with the preset parameter threshold to obtain the first weighting coefficient and the second weighting coefficient. The preset parameter threshold can be a critical value for determining different outbound call processing methods based on the correlation parameter, that is, the outbound call processing method adopted when the correlation parameter is greater than the preset parameter threshold is different from the outbound call processing method adopted when the correlation parameter is less than the preset parameter threshold.

[0110] In some embodiments, data fitting is performed according to a preset parameter threshold, a difference parameter ratio of a sample outbound call number, and a call parameter ratio to obtain a first weighting coefficient and a second weighting coefficient, including:

[0111] The preset parameter threshold is used as a sum of weighted sums of the difference parameter ratios and the call parameter ratios of the sample outbound call numbers based on the first weighting coefficient and the second weighting coefficient;

[0112] The weighted sum relationship among the preset parameter threshold, the difference parameter ratio of the sample outbound call number and the call parameter ratio is fitted to obtain the first weighting coefficient and the second weighting coefficient.

[0113] Taking the formula for determining the correlation parameter as F = s1*CB+s2*H shown in formula (1) as an example, assuming that the difference parameter ratios and call parameter ratios of m sample outbound numbers are obtained, and the difference parameter ratios and call parameter ratios corresponding to each sample outbound number are CBi and Hi respectively, the following formula group can be listed:

[0114] F= s1* CB1+s2*H1,

[0115] F= s1* CB2+s2*H2,

[0116] …

[0117] F= s1* CBi+s2*Hi,

[0118] …

[0119] F= s1* CBm+s2*Hm.

[0120] By fitting the combination of the above relationship, s1 and s2 can be determined based on the fitting results. In the specific fitting process, any possible data fitting method can be used, for example, the above F is set as a preset parameter threshold, and by fitting the above CBi and Hi, for each group of CBi and Hi, the value calculated using F= s1* CBi+s2*Hi can be close to the threshold F, or the difference between the calculated value and the threshold F is within an acceptable range.

[0121] It can be understood that, when the difference parameter ratio includes more than two parameters and the call parameter ratio includes more than two parameters, taking the formula for determining the correlation parameter as F= a1*CB1+a2*CB2+b1* Hu1+b2*Hu2 shown in formula (2) as an example, the m formula groups can be expressed as:

[0122] F= a1* CB11+a2* CB21+b1* Hu11+b2* Hu21,

[0123] F= a1* CB12+a2* CB22+b1* Hu12+b2* Hu22,

[0124] …

[0125] F= a1* CB1i+a2* CB2i+b1* Hu1i+b2* Hu2Hu2i,

[0126] …

[0127] F= a1* CB1m+a2* CB2m+b1* Hu1m+b2* Hu2m.

[0128] By fitting the combination of the above relationship expressions, a1, a2, b1, and b2 can be determined based on the fitting results.

[0129] After the correlation parameter is calculated, the method of processing the target outbound call number based on the correlation parameter is not limited. Figure 7 As shown, step S203 performs outbound call processing on the target outbound number based on the correlation parameter, including:

[0130] Step S2030: Based on the magnitude relationship between the correlation parameter and the preset parameter threshold, perform outbound call processing on the target outbound call number.

[0131] The preset parameter threshold is a critical value for determining different outbound call processing methods based on the correlation parameter, that is, the outbound call processing method adopted when the correlation parameter is greater than the preset parameter threshold is different from the outbound call processing method adopted when the correlation parameter is less than the preset parameter threshold. Therefore, based on the size relationship between the correlation parameter and the preset parameter threshold, outbound call processing can be performed on the target outbound call number, so that the outbound call processing method matches the size relationship between the correlation parameter and the preset parameter threshold, which can help further improve the utilization rate of outbound call resources.

[0132] Among them, based on the size relationship between the correlation parameter and the preset parameter threshold, the target outbound call number is processed for outbound call, and several of these methods are described below with examples.

[0133] In some embodiments, the preset parameter threshold includes a first parameter threshold, and based on the magnitude relationship between the correlation parameter and the preset parameter threshold, performing outbound call processing on the target outbound number includes:

[0134] If the correlation parameter is greater than or equal to the first parameter threshold, calling the target outbound number;

[0135] If the correlation parameter is less than the first parameter threshold, the call to the target outbound number is suspended.

[0136] When the value of the correlation parameter is larger, the probability of answering the call to the target outbound number is higher. When the correlation parameter is less than the first parameter threshold, it means that even if a prompt message is sent to the target outbound number before calling the target outbound number, the probability of answering the call to the target outbound number is very low, so the call to the target outbound number is suspended to save call resources and improve the utilization of call resources. When the correlation parameter is greater than or equal to the first parameter threshold, it means that a prompt message is sent to the target outbound number before calling the target outbound number, and the call to the target outbound number may be answered, or the call to the target outbound number may be answered, so the target outbound number can be called.

[0137] Wherein, if the correlation parameter is greater than or equal to the first parameter threshold, calling the target outbound number may be to directly call the target outbound number when the correlation parameter is greater than or equal to the first parameter threshold, or to first send a prompt message to the target outbound number and then call the target outbound number. In some embodiments, the preset parameter threshold also includes a second parameter threshold, and the second parameter threshold is greater than the first parameter threshold; at this time, if the correlation parameter is greater than or equal to the first parameter threshold, calling the target outbound number includes:

[0138] If the correlation parameter is greater than or equal to the second parameter threshold, after sending a prompt message to the target outbound number, the target outbound number is called.

[0139] If the correlation parameter is less than the first parameter threshold, it means that the probability of answering the call to the target outbound number is very low. If the correlation parameter is greater than or equal to the first parameter threshold, it means that the call to the target outbound number may be answered, but the second parameter threshold can be combined to further determine the degree to which the probability of answering the call to the target outbound number is increased by first sending a prompt message to the target outbound number and then calling the target outbound number. If the correlation parameter is greater than the second parameter threshold, it means that the probability of answering the call to the target outbound number is relatively high after first sending a prompt message to the target outbound number and then calling the target outbound number. Therefore, after sending a prompt message to the target outbound number, the target outbound number can be called, which helps to increase the probability of answering the call to the target outbound number and improve the utilization rate of outbound resources.

[0140] Among them, in some embodiments, if the correlation parameter is greater than or equal to the first parameter threshold, then an outbound call is made to the target outbound number, and it can also include: if the correlation parameter is greater than the first parameter threshold and less than the second parameter threshold, then an outbound call is directly made to the target outbound number, that is, no prompt information is sent to the target outbound number, and an outbound call is directly made to the target outbound number.

[0141] The correlation parameter is greater than the first parameter threshold and less than the second parameter threshold, indicating that the call to the target outbound number is likely to be answered. Sending a prompt message before calling the target outbound number does not significantly help improve the possibility of answering the call to the target outbound number. Therefore, it is possible to directly call the target outbound number without sending a prompt message to the target outbound number to save resources.

[0142] In some other embodiments, the preset parameter threshold includes a third parameter threshold, and based on the correlation parameter, performing outbound call processing on the target outbound number includes:

[0143] If the correlation parameter is greater than or equal to the third parameter threshold, after sending a prompt message to the target outbound number, calling the target outbound number;

[0144] If the correlation parameter is less than the third parameter threshold, the call to the target outbound number is suspended.

[0145] It can be seen that based on this embodiment, the correlation parameter is greater than or equal to the third parameter threshold, which means that a prompt message is sent to the target outbound number before calling the target outbound number, and the possibility of answering the call to the target outbound number is relatively high. Therefore, a prompt message can be sent to the target outbound number first, and the outbound call can be made after sending the prompt message, which helps to increase the probability of answering the call to the target outbound number and helps to improve the utilization rate of outbound call resources.

[0146] In some embodiments, performing outbound call processing on the target outbound number based on the correlation parameter further includes:

[0147] If the correlation parameter is less than the third parameter threshold, the target outbound number is directly called, that is, the target outbound number is not sent a prompt message, and the target outbound number is directly called.

[0148] It can be seen that based on this embodiment, the correlation parameter is less than the third parameter threshold, which means that sending a prompt message to the target outbound number before calling the target outbound number will increase the possibility of answering the call to the target outbound number relatively low, so the target outbound number is called directly to save resources.

[0149] It can be understood that the magnitude relationship between the second parameter threshold and the third parameter threshold is not limited, and the two can be set to the same value or different values.

[0150] Based on the above-mentioned embodiments, some specific application examples are described below.

[0151] In order to achieve differentiated outbound call processing, the embodiment of the present application determines the corresponding relevance parameter for each outbound number to characterize the probability of answering the call to the outbound number if the outbound number is called after a prompt message is sent to the outbound number. Among them, the relevance parameter of the outbound number can be determined in real time when an outbound call is required. In order to improve the efficiency of outbound call processing, the relevance parameters of each outbound number can be determined in advance and stored. When an outbound call is required, the relevance parameter corresponding to the outbound number can be directly queried.

[0152] Taking the example of predetermining and storing the correlation parameters of each outbound number, when an outbound call is needed, the target outbound number to be called is obtained. After the target outbound number is determined, before the target outbound number is sent to the operator, the correlation parameters corresponding to the target outbound number are queried.

[0153] In some embodiments, in combination Figure 8 As shown, taking setting only the first parameter threshold as an example:

[0154] If the correlation parameter is less than the first parameter threshold, it means that even if the target outbound number is called after the prompt message is sent to the target outbound number, the probability of answering the call to the target outbound number is very low, so the outbound call to the target outbound number is suspended to save call resources;

[0155] If the correlation parameter is greater than or equal to the first parameter threshold, it means that after sending the prompt message to the target outbound number, the target outbound number is called, and the call to the target outbound number is likely to be answered, so the target outbound number can be called. The specific outbound calling method can be to send the prompt message to the target outbound number and then call the target outbound number.

[0156] In other embodiments, in combination Fig. 9 As shown, taking the setting of the third parameter threshold as an example:

[0157] If the correlation parameter is less than the third parameter threshold, it means that after sending the prompt message to the target outbound number, the target outbound number is called, and the possibility of answering the call to the target outbound number is relatively low, so the target outbound number is directly called to save outbound call resources;

[0158] If the correlation parameter is greater than or equal to the third parameter threshold, it means that the possibility of answering the call to the target outbound number is relatively high after sending a prompt message to the target outbound number and then calling the target outbound number. Therefore, the target outbound number can be called after the prompt message is sent to the target outbound number, which helps to increase the probability of answering the call to the target outbound number and helps to improve the utilization rate of outbound call resources.

[0159] In other embodiments, in combination Fig.10As shown, taking the setting of the first parameter threshold and the second parameter threshold at the same time as an example:

[0160] If the correlation parameter is less than the first parameter threshold, it means that even if the target outbound number is called after the prompt message is sent to the target outbound number, the probability of answering the call to the target outbound number is very low, so the outbound call to the target outbound number is suspended to save call resources;

[0161] If the correlation parameter is greater than or equal to the first parameter threshold and less than the second parameter threshold, it indicates that the target outbound number is likely to answer the call. The target outbound number sends the prompt message and then calls the target outbound number, which does not significantly help the possibility of the target outbound number answering the call. Therefore, the prompt message may not be sent to the target outbound number, and the target outbound number may be called directly to save resources.

[0162] If the correlation parameter is greater than or equal to the second parameter threshold, it means that the target outbound number is more likely to be answered after the target outbound number sends the prompt message. Therefore, the prompt message can be sent to the target outbound number, and the outbound call can be made after the prompt message is sent to the target outbound number, which helps to increase the probability of answering the call to the target outbound number and improve the utilization rate of outbound call resources.

[0163] It should be understood that, although the various steps in the flowcharts involved in the above-mentioned embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps does not have a strict order restriction, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above-mentioned embodiments can include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0164] Based on the same inventive concept, the embodiment of the present application also provides an outbound call processing device for implementing the outbound call processing method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more outbound call processing device embodiments provided below can refer to the limitations of the outbound call processing method above, and will not be repeated here.

[0165] In one embodiment, Fig.11As shown, an outbound call processing device is provided, including: a data acquisition module 1101, a parameter acquisition module 1102 and an outbound call processing module 1103, wherein:

[0166] The data acquisition module 1101 is used to acquire the stored outbound call record data of the target outbound call number, the outbound call record data including the record data of sending prompt information to the target outbound call number and the record data of calling the target outbound call number;

[0167] The parameter acquisition module 1102 is used to calculate the correlation parameter between sending the prompt information to the target outbound number and answering the call of the target outbound number based on the outbound call record data;

[0168] The outbound call processing module 1103 is used to perform outbound call processing 1103 on the target outbound call number based on the correlation parameter.

[0169] In some embodiments, the parameter acquisition module 1102 is used to count the difference parameters between the record data of sending prompt information to the target outbound number and the record data of calling the target outbound number based on the outbound call record data; and calculate the correlation parameter based on the difference parameters.

[0170] In some embodiments, the difference parameter includes a first difference parameter obtained based on the recorded data statistics of sending prompt information to the target outbound number, and a second difference parameter obtained based on the recorded data statistics of calling the target outbound number. The parameter acquisition module 1102 is used to calculate the difference parameter ratio of the first difference parameter and the second difference parameter; and calculate the correlation parameter based on the difference parameter ratio.

[0171] In some embodiments, the first difference parameter includes: the number of times the reminder message is sent to the target outbound number; the second difference parameter includes: the number of times the call of the target outbound number is answered; the difference parameter ratio includes: a first ratio of the number of times the message is sent to the number of times the call is answered;

[0172] and / or

[0173] The first difference parameter includes: the first time difference between the call answering time of the target outbound number and the time when the prompt message is successfully sent; the second difference parameter includes: the second time difference between the call hanging up time of the target outbound number and the time when the prompt message is successfully sent; the difference parameter ratio includes: the second ratio of the first time difference to the second time difference.

[0174] In some embodiments, the parameter acquisition module 1102 is also used to count call statistical parameters of the target outbound number based on the outbound call record data, and the call statistical parameters include: the number of calls made to the target outbound number, the number of connected calls to the target outbound number, and at least two of the number of answered calls to the target outbound number; based on the number of calls, the number of connected calls, and the number of answered calls, the call parameter ratio is calculated, and the call parameter ratio includes: the ratio of the number of connected calls to the number of calls, and the ratio of the number of answered calls to the number of connected calls, and at least one of the ratio of the number of answered calls to the number of calls; and the correlation parameter is calculated based on the difference parameter ratio and the call parameter ratio.

[0175] In some embodiments, the parameter acquisition module 1102 is further used to perform weighted summation processing on the difference parameter ratio and the call parameter ratio based on a first weighting coefficient of the difference parameter ratio and a second weighting coefficient of the call parameter ratio to obtain the correlation parameter of the target outbound number.

[0176] In some embodiments, the parameter acquisition module 1102 is also used to obtain the difference parameters and outbound call statistical parameters of the sample outbound call number, the sample outbound call number is the outbound call number that makes an outbound call after sending the prompt information; based on the difference parameters and outbound call statistical parameters of the sample outbound call number, the difference parameter ratio and the call parameter ratio of the sample outbound call number are calculated; data fitting is performed according to the preset parameter threshold, the difference parameter ratio and the call parameter ratio of the sample outbound call number to obtain the first weighting coefficient and the second weighting coefficient.

[0177] In some embodiments, the parameter acquisition module 1102 is further used to use the preset parameter threshold as the sum of the weighted sum of the difference parameter ratios of the sample outbound call numbers and the call parameter ratios based on the first weighting coefficient and the second weighting coefficient; fit the weighted summation relationship between the preset parameter threshold, the difference parameter ratios of the sample outbound call numbers and the call parameter ratio to obtain the first weighting coefficient and the second weighting coefficient.

[0178] In some embodiments, the outbound call processing module 1103 is used to perform outbound call processing on the target outbound call number based on the magnitude relationship between the correlation parameter and the preset parameter threshold.

[0179] In some embodiments, the preset parameter threshold includes a first parameter threshold, and the outbound call processing module 1103 is also used to call the target outbound number if the correlation parameter is greater than or equal to the first parameter threshold; if the correlation parameter is less than the first parameter threshold, suspend the call to the target outbound number.

[0180] In some embodiments, the preset parameter threshold also includes a second parameter threshold, and the second parameter threshold is greater than the first parameter threshold; the outbound call processing module 1103 is also used to call the target outbound number after sending a prompt message to the target outbound number if the correlation parameter is greater than or equal to the second parameter threshold.

[0181] In some embodiments, the preset parameter threshold includes a third parameter threshold, and the outbound call processing module 1103 is used to call the target outbound number after sending a prompt message to the target outbound number if the correlation parameter is greater than or equal to the third parameter threshold; if the correlation parameter is less than the third parameter threshold, suspend the call to the target outbound number.

[0182] Each module in the outbound call processing device can be implemented in whole or in part by software, hardware, or a combination thereof. Each module can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each module.

[0183] In one embodiment, a computer device is provided. The computer device may be a server, and its internal structure diagram may be as follows: Fig.12 As shown. The computer device includes a processor, a memory and a network interface connected via a system bus. Among them, the processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program and a database. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used to store data, such as data required for use or intermediately generated during the outbound call processing process, such as outbound call record data, the correspondence between outbound call numbers and correlation parameters, etc. The network interface of the computer device is used to communicate with an external terminal through a network connection. When the computer program is executed by the processor, an outbound call processing method is implemented.

[0184] In one embodiment, a computer device is provided. The computer device may be a terminal, and its internal structure diagram may be as follows: Fig.13As shown. The computer device includes a processor, a memory, a communication interface, a display screen and an input device connected through a system bus. Among them, the processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be achieved through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, an outbound call processing method is implemented. The display screen of the computer device can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covered on the display screen, or a key, trackball or touchpad set on the computer device shell, or an external keyboard, touchpad or mouse, etc.

[0185] Those skilled in the art will understand that Fig.12 , Fig.13 The structure shown in the figure is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0186] In one embodiment, a computer device is provided, including a memory and a processor. The memory stores a computer program. When the processor executes the computer program, the steps of the outbound call processing method in any of the embodiments described above are implemented.

[0187] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps of the outbound call processing method in any of the embodiments described above are implemented.

[0188] In one embodiment, a computer program product is provided, including a computer program, which, when executed by a processor, implements the steps of the outbound call processing method in any of the embodiments described above.

[0189] It should be noted that the user information (including but not limited to user personal information such as outbound call numbers, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, such as historical outbound call statistics, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant regulations. The acquisition, storage, use, and processing of data in the technical solution of this application are in compliance with relevant provisions of national laws and regulations.

[0190] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but are not limited to this.

[0191] The technical features of the above embodiments may be arbitrarily combined. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0192] The above-described embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be construed as limiting the scope of the present application. It should be noted that, for a person of ordinary skill in the art, several modifications and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. An outbound call processing method, characterized in that: The method comprises: Acquire outbound call record data of a target outbound call number, wherein the outbound call record data includes record data of sending a prompt message to the target outbound call number and record data of calling the target outbound call number; Based on the outbound call record data, calculating a correlation parameter between sending a prompt message to the target outbound call number and answering the call of the target outbound call number; Based on the correlation parameter, outbound call processing is performed on the target outbound call number.

2. The method according to claim 1, characterized in that: The calculating, based on the outbound call record data, a correlation parameter between sending the prompt information to the target outbound call number and the call answering of the target outbound call number comprises: Based on the outbound call record data, counting difference parameters between the record data of sending prompt information to the target outbound call number and the record data of calling the target outbound call number; Based on the difference parameter, the correlation parameter is calculated.

3. The method according to claim 2, characterized in that The difference parameter includes a first difference parameter obtained based on statistics of record data of sending prompt information to the target outbound number, and a second difference parameter obtained based on statistics of record data of calling the target outbound number. The calculation of the correlation parameter based on the difference parameter includes: Calculating a difference parameter ratio of the first difference parameter to the second difference parameter; The correlation parameter is calculated according to the difference parameter ratio.

4. The method according to claim 3, characterized in that The first difference parameter includes: the number of times the reminder information is sent to the target outbound number; the second difference parameter includes: the number of times the call of the target outbound number is answered; the difference parameter ratio includes: a first ratio of the number of times the information is sent to the number of times the call is answered; and / or The first difference parameter includes: a first time difference between the call answering time of the target outbound number and the time when the prompt message is successfully sent; the second difference parameter includes: a second time difference between the call hanging up time of the target outbound number and the time when the prompt message is successfully sent; the difference parameter ratio includes: a second ratio of the first time difference to the second time difference.

5. The method according to claim 3, characterized in that: The calculating, based on the outbound call record data, a correlation parameter between sending the prompt information to the target outbound call number and the call answering of the target outbound call number further includes: Based on the outbound call record data, counting call statistical parameters of calling the target outbound number, the call statistical parameters including: the number of calls to the target outbound number, the number of calls connected to the target outbound number, and the number of calls answered to the target outbound number; The calculating the correlation parameter based on the difference parameter comprises: calculating a call parameter ratio based on the number of calls, the number of connections, and the number of answers, wherein the call parameter ratio comprises: at least one of a ratio of the number of connections to the number of calls, a ratio of the number of answers to the number of connections, and a ratio of the number of answers to the number of calls; The calculating the correlation parameter according to the difference parameter ratio includes: calculating the correlation parameter according to the difference parameter ratio and the call parameter ratio.

6. The method according to claim 5, characterized in that The calculating the correlation parameter according to the difference parameter ratio and the call parameter ratio includes: According to the first weighting coefficient of the difference parameter ratio and the second weighting coefficient of the call parameter ratio, the difference parameter ratio and the call parameter ratio are weighted and summed to obtain the correlation parameter of the target outbound number.

7. The method according to claim 6, characterized in that The method further comprises: Obtaining difference parameters and outbound call statistics parameters of sample outbound call numbers, wherein the sample outbound call numbers are outbound call numbers that make outbound calls after the prompt information is sent; Based on the difference parameters of the sample outbound call numbers and the outbound call statistical parameters, calculating the difference parameter ratios and call parameter ratios of the sample outbound call numbers; Data fitting is performed according to a preset parameter threshold, a difference parameter ratio of the sample outbound call numbers, and a call parameter ratio to obtain the first weighting coefficient and the second weighting coefficient.

8. The method according to claim 7, characterized in that The step of performing data fitting according to a preset parameter threshold, a difference parameter ratio of the sample outbound call number, and a call parameter ratio to obtain the first weighting coefficient and the second weighting coefficient includes: The preset parameter threshold is used as a sum of weighted sums of the difference parameter ratios and call parameter ratios of the sample outbound call numbers based on the first weighting coefficient and the second weighting coefficient; The weighted sum relationship among the preset parameter threshold, the difference parameter ratio of the sample outbound call number and the call parameter ratio is fitted to obtain the first weighting coefficient and the second weighting coefficient.

9. The method according to any one of claims 1 to 8, characterized in that: Based on the correlation parameter, performing outbound call processing on the target outbound call number includes: Based on the magnitude relationship between the correlation parameter and a preset parameter threshold, an outbound call is processed for the target outbound call number.

10. The method according to claim 9, characterized in that The preset parameter threshold includes a first parameter threshold, and the performing outbound call processing on the target outbound call number based on the magnitude relationship between the correlation parameter and the preset parameter threshold includes: If the correlation parameter is greater than or equal to the first parameter threshold, calling the target outbound number; If the correlation parameter is less than the first parameter threshold, the call to the target outbound number is suspended.

11. The method according to claim 10, characterized in that The preset parameter threshold also includes a second parameter threshold, and the second parameter threshold is greater than the first parameter threshold; if the correlation parameter is greater than or equal to the first parameter threshold, making an outbound call to the target outbound number, comprising: If the correlation parameter is greater than or equal to the second parameter threshold, after sending a prompt message to the target outbound number, calling the target outbound number.

12. The method according to claim 9, characterized in that The preset parameter threshold includes a third parameter threshold, and the performing outbound call processing on the target outbound call number based on the correlation parameter includes: If the correlation parameter is greater than or equal to the third parameter threshold, calling the target outbound number after sending a prompt message to the target outbound number; If the correlation parameter is less than the third parameter threshold, the call to the target outbound number is suspended.

13. An outbound call processing device, characterized in that: The device comprises: A data acquisition module, used to acquire stored outbound call record data of a target outbound call number, wherein the outbound call record data includes record data of sending a prompt message to the target outbound call number and record data of calling the target outbound call number; A parameter acquisition module, used for calculating, based on the outbound call record data, a correlation parameter between sending a prompt message to the target outbound call number and answering the call of the target outbound call number; The outbound call processing module is used to perform outbound call processing on the target outbound call number based on the correlation parameter.

14. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 12 are implemented.

15. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 12 are implemented.

16. A computer program product comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 12 are implemented.

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