Filtering method, system and equipment based on business travel service mail and storage medium

Abstract

The invention provides a business travel service mail-based filtering method, system and device, and a storage medium. The method comprises the steps of receiving a business travel service mail; judging whether the business travel service mail has a unique identification mark or not, if yes, configuring the corresponding validity mark, the mail language information and the mail source company information to the business travel service mail, and if not, obtaining the validity mark of the business mail received for the first time; obtaining mail language information and mail source company information, and establishing a mapping relationship with the unique identification identifier; and judging whether the unique identification identifier of the business travel service mail has a created uncompleted reply task, if so, matching to a task stack where the reply task is located, and if not, configuring to a task stack in an idle state. According to the method and the device, the manpower expenditure in the mail filtering process can be reduced, the most suitable task stack for replying is automatically matched, the pertinence of mail replying is enhanced, and thus the user experience is improved.

Description

Background Art

[0002] Business travel, also known as official business, business trip, etc., is a concept that has been subdivided in the tourism industry. It mainly involves transportation, migration, accommodation, sports events, cultural or catering activities and banquets in the hotel industry. The procedures during work are very clear and are linked to the arrangements of conference rooms and business centers, such as some necessary facilities: paper, projectors, screens, Internet interfaces, video conferences, etc. Since food and accommodation are usually paid for by enterprises or other units at public expense, individual tourists can spend more money on shopping and entertainment. In recent years, business travel is one of the fastest-growing tourism projects. Judging from its scale and development, it has become an important part of the world tourism market and still has huge development potential.

[0003] At present, the filtering and distribution technology of business emails is based on identifying keywords in the email content and performing analysis. The emails that are filtered can only be general harassment spam emails, and the distribution can only be based on keyword matching rules. In this context, it is impossible to filter emails that do not need to be received or processed according to different business travel business scenarios, and it is also impossible to distribute emails based on specific business information.

[0004] Therefore, the present invention provides a filtering method, system, device and storage medium based on business travel service emails. Summary of the invention

[0005] In response to the problems in the prior art, the purpose of the present invention is to provide a filtering method, system, device and storage medium based on business travel service emails, which overcomes the difficulties of the prior art, can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for reply, thereby enhancing the targeted nature of email replies and improving user experience.

[0006] An embodiment of the present invention provides a filtering method based on business travel service emails, comprising the following steps:

[0007] S110, receiving business travel service emails;

[0008] S120, determining whether the business travel service email has a unique identification mark, if so, executing step S130, if not, executing step S140;

[0009] S130, configuring the validity identifier, email language information, and email source company information corresponding to the unique identification identifier to the business travel service email, and executing step S150;

[0010] S140, obtaining at least a validity mark of a first-time received business email, wherein the validity mark includes a valid email label and an invalid email label;

[0011] S150, obtaining at least the email language information and email source company information of the business travel service email with the valid email label, and establishing a mapping relationship with the unique identification identifier of the business travel service email;

[0012] S160: Determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, match the business travel service email to the task stack where the reply task is located. If not, configure the business travel service email to the task stack in an idle state.

[0013] Preferably, the step S110 includes:

[0014] S111, configuring a mapping relationship table of the mail language information package corresponding to each task stack and the corresponding company information pool;

[0015] S112. The server receives the business travel service email sent by the client.

[0016] Preferably, in the step S120, when a business travel service email having the same unique identification identifier as the business travel service email already exists in the server, step S130 is executed;

[0017] When there is no business travel service email having the same unique identification identifier as the business travel service email in the server, step S140 is executed.

[0018] Preferably, in step S140, the business email is input into a trained first AI model to obtain at least a validity mark of the first received business email, wherein the validity mark includes a valid email label and an invalid email label, and the first AI model is a GPT model.

[0019] Preferably, the step S150 includes:

[0020] S151, inputting the business travel service email with the valid email tag into a trained second AI model to obtain at least email language information and email source company information, wherein the second AI model is a GPT model;

[0021] S152: Establish a mapping relationship between the valid email label, email language information, email source company information, and the unique identification identifier of the business travel service email.

[0022] Preferably, the step S160 includes:

[0023] S161, determining whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed, if yes, executing step S162, if no, executing step S163;

[0024] S162, matching the business travel service email to the task stack where the reply task is located;

[0025] S163: According to the email language information and the email source company information, the business travel service email is configured to an idle task stack that meets the reply condition.

[0026] Preferably, the step S163 includes:

[0027] S1631, filtering out candidate task stacks that meet reply conditions in the mapping relationship table according to the email language information and email source company information of the business travel service email;

[0028] S1632, identifying the current working state of the candidate task stack that meets the reply condition;

[0029] S1633: Configuring the business travel service email to an idle candidate task stack.

[0030] An embodiment of the present invention further provides a filtering system based on business travel service emails, which is used to implement the above-mentioned filtering method based on business travel service emails. The filtering system based on business travel service emails includes:

[0031] Mail receiving module, receiving business travel service emails;

[0032] A first determination module determines whether the business travel service email already has a unique identification identifier, and if so, executes an identification use module, and if not, executes a valid identification module;

[0033] The identification use module configures the validity identification, email language information and email source company information corresponding to the unique identification identification to the business travel service email, and executes the effective identification module;

[0034] A valid identification module, at least obtaining a validity mark of the first received business email, wherein the validity mark includes a valid email label and an invalid email label;

[0035] An information identification module, which obtains at least the email language information and the email source company information of the business travel service email with the valid email label, and establishes a mapping relationship with the unique identification identifier of the business travel service email;

[0036] The task allocation module determines whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, the business travel service email is matched to the task stack where the reply task is located; if not, the business travel service email is configured to the task stack in an idle state.

[0037] An embodiment of the present invention further provides a filtering device based on business travel service emails, comprising:

[0038] processor;

[0039] a memory storing executable instructions of the processor;

[0040] The processor is configured to execute the steps of the above-mentioned filtering method based on business travel service emails by executing the executable instructions.

[0041] An embodiment of the present invention further provides a computer-readable storage medium for storing a program, which, when executed, implements the steps of the above-mentioned filtering method based on business travel service emails.

[0042] The purpose of the present invention is to provide a filtering method, system, device and storage medium based on business travel service emails, which can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for reply, enhance the pertinence of email replies, and thus improve user experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Other features, objectives and advantages of the present invention will become more apparent from a reading of the detailed description of non-limiting embodiments made with reference to the following accompanying drawings.

[0044] Figure 1 It is a flow chart of the filtering method based on business travel service emails of the present invention.

[0045] Figure 2 It is a structural schematic diagram of a filtering system based on business travel service emails of the present invention.

[0046] Figure 3 It is a structural schematic diagram of a filtering device based on business travel service emails of the present invention.

[0047] Figure 4 It is a schematic diagram of the structure of a computer-readable storage medium according to an embodiment of the present invention. DETAILED DESCRIPTION

[0048] The following describes the implementation methods of the present application through specific examples, and those skilled in the art can easily understand other advantages and effects of the present application from the content disclosed in the present application. The present application can also be implemented or applied through other different specific implementation methods, and the details in the present application can also be modified or changed in various ways according to different viewpoints and application systems without departing from the spirit of the present application. It should be noted that the embodiments in the present application and the features in the embodiments can be combined with each other without conflict.

[0049] The following is a detailed description of the embodiments of the present application with reference to the accompanying drawings so that those skilled in the art can easily implement the present application. The present application can be embodied in a variety of different forms and is not limited to the embodiments described herein.

[0050] In the representations of the present application, the representations with reference to the terms "one embodiment", "some embodiments", "examples", "specific examples", or "some examples" etc. mean that the specific features, structures, materials or characteristics represented in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. Moreover, the specific features, structures, materials or characteristics represented may be combined in any one or more embodiments or examples in a suitable manner. In addition, those skilled in the art may combine and combine the different embodiments or examples represented in the present application and the features of the different embodiments or examples, unless they are contradictory.

[0051] In addition, the terms "first" and "second" are used for descriptive purposes only and should not be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Therefore, a feature defined as "first" or "second" may explicitly or implicitly include at least one of the features. In the representation of this application, the meaning of "plurality" is two or more, unless otherwise clearly and specifically defined.

[0052] In order to clearly describe the present application, components irrelevant to the description are omitted, and the same reference symbols are given to the same or similar components throughout the specification.

[0053] Throughout the specification, when a device is said to be "connected" to another device, this includes not only the case of "direct connection" but also the case of "indirect connection" by placing other elements therebetween. In addition, when a device is said to "include" a certain component, unless otherwise stated, it does not exclude other components, but means that other components may be included.

[0054] When a device is said to be "on" another device, it may be directly on the other device, but there may also be other devices between it. In contrast, when a device is said to be "directly" on another device, there are no other devices between it.

[0055] Although the terms first, second, etc. are used to represent various elements in some examples, these elements should not be limited by these terms. These terms are only used to distinguish one element from another element. For example, the first interface and the second interface, etc. are represented. Moreover, as used in this article, the singular forms "one", "one" and "the" are intended to also include plural forms, unless there is an opposite indication in the context. It should be further understood that the terms "comprising" and "including" indicate the existence of features, steps, operations, elements, components, projects, kinds, and / or groups, but do not exclude the existence, occurrence or addition of one or more other features, steps, operations, elements, components, projects, kinds, and / or groups. The terms "or" and "and / or" used herein are interpreted as inclusive, or mean any one or any combination. Therefore, "A, B or C" or "A, B and / or C" means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C". Only when the combination of elements, functions, steps or operations is inherently mutually exclusive in some way, will there be an exception to this definition.

[0056] The technical terms used herein are only used to refer to specific embodiments and are not intended to limit the present application. The singular form used herein also includes the plural form unless the sentence clearly indicates the contrary meaning. The meaning of "including" used in the specification is to specify specific characteristics, regions, integers, steps, operations, elements and / or components, and does not exclude the existence or addition of other characteristics, regions, integers, steps, operations, elements and / or components.

[0057] Although not defined differently, all terms, including technical and scientific terms used herein, have the same meaning as those generally understood by those skilled in the art to which this application belongs. Terms defined in commonly used dictionaries are additionally interpreted as having meanings consistent with the relevant technical literature and the contents of the current disclosure, and unless defined, shall not be overly interpreted as ideal or very formal meanings.

[0058] Figure 1 FIG. 1 is a flow chart of a method for filtering business travel service emails according to the present invention. Figure 1 As shown, the filtering method based on business travel service emails of the present invention includes:

[0059] S110, receiving business travel service emails.

[0060] S120, determining whether the business travel service email has a unique identification mark, if so, executing step S130, if not, executing step S140.

[0061] S130, configuring the validity identifier, email language information, and email source company information corresponding to the unique identification identifier to the business travel service email, and executing step S150.

[0062] S140. Obtain at least a validity mark of a first-time received business email, where the validity mark includes a valid email label and an invalid email label.

[0063] S150: Obtain at least the email language information and email source company information of the business travel service email with a valid email label, and establish a mapping relationship with the unique identification identifier of the business travel service email.

[0064] S160: Determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, match the business travel service email to the task stack where the reply task is located. If not, configure the business travel service email to the task stack in an idle state.

[0065] Among the emails that come into the business travel service line, there are some emails that do not need to be known and processed by the customer service, and when the emails are assigned to the customer service personnel, they are assigned when they are idle. It may happen that the previous email has not been processed by this customer service and needs to be transferred internally. The above two situations will affect the efficiency of service email processing. It is hoped that the customer service work efficiency can be improved through system optimization. The platform, storage medium and method of the business travel service invalid email filtering and distribution system based on the GPT algorithm model of the present invention. The present invention relates to business travel service email filtering and distribution, and realizes email filtering and distribution based on the text parsing results of the email content.

[0066] In a preferred embodiment, step S110 includes:

[0067] S111 , configuring a mapping relationship table between the mail language information package corresponding to each task stack and the corresponding company information pool.

[0068] S112. The server receives a business travel service email sent by the client, but is not limited to this.

[0069] In a preferred embodiment, in step S120, when a business travel service email having the same unique identification identifier as the business travel service email already exists in the server, step S130 is executed.

[0070] When there is no business travel service email having the same unique identification identifier as the business travel service email in the server, step S140 is executed, but the present invention is not limited thereto.

[0071] In a preferred embodiment, in step S140, the business email is input into a trained first AI model to obtain at least a validity mark of the first received business email, the validity mark including a valid email label and an invalid email label, and the first AI model is a GPT model, but is not limited to this.

[0072] In a preferred embodiment, step S150 includes:

[0073] S151. Input the business travel service email with a valid email tag into a trained second AI model to obtain at least the email language information and the email source company information. The second AI model is a GPT model.

[0074] S152: Establish a mapping relationship between a valid email label, email language information, and email source company information and a unique identification identifier of a business travel service email, but the present invention is not limited thereto.

[0075] In a preferred embodiment, step S160 includes:

[0076] S161. Determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, execute step S162; if not, execute step S163.

[0077] S162: Match the business travel service email to the task stack where the reply task is located.

[0078] S163: According to the email language information and the email source company information, the business travel service email is configured to an idle task stack that meets the reply condition, but the present invention is not limited thereto.

[0079] In a preferred embodiment, step S163 includes:

[0080] S1631. Filter out candidate task stacks that meet reply conditions in the mapping relationship table according to the email language information and the email source company information of the business travel service email.

[0081] S1632: Identify the current working status of the candidate task stack that meets the reply condition.

[0082] S1633: Configuring the business travel service email to an idle candidate task stack, but not limited to this.

[0083] The specific implementation methods of the present invention are as follows:

[0084] First, configure the mapping relationship table of the email language information package corresponding to each task stack and the corresponding company information pool. The server receives the business travel service email sent by the customer. Then, determine whether the business travel service email already has a unique identification identifier. When there is already a business travel service email with the same unique identification identifier as the business travel service email in the server, execute the first AI model. When there is no business travel service email with the same unique identification identifier as the business travel service email in the server, execute the subsequent second AI model is a GPT model step. Configure the validity identifier, email language information and email source company information corresponding to the unique identification identifier to the business travel service email, and execute the subsequent first AI model is a GPT model step. Input the business email into the trained first AI model, at least obtain the validity identifier of the first received business email, the validity identifier includes a valid email label and an invalid email label, and the first AI model is a GPT model. Next, input the business travel service email with a valid email label into the trained second AI model, at least obtain the email language information and the email source company information, and the second AI model is a GPT model. Establish a mapping relationship between the valid email label, the email language information and the email source company information and the unique identification identifier of the business travel service email. Finally, determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, match the business travel service email to the task stack where the reply task is located. If not, filter out the candidate task stack that meets the reply condition in the mapping relationship table based on the email language information and email source company information of the business travel service email. Identify the current working status of the candidate task stack that meets the reply condition. Configure the business travel service email to the candidate task stack in the idle state.

[0085] The present invention aims to filter emails that do not require customer service processing in the business scenario of business travel services, and distribute emails according to the customer's information and service demands in the email. When an email comes in, the email text content is parsed, and the GPT algorithm model is used to analyze whether the email content requires manual customer service to know or process (that is, email validity), email language, email source customer company and other information. If the GPT algorithm model result shows that the email validity is invalid, the email will not be assigned manually and will be marked as completed by the system. If the GPT algorithm model result shows that the email validity is valid, a work order is created with the email information, and the email includes the email source company and email language. The email and the corresponding work order are assigned to manual customer service together.

[0086] Compared with the prior art, the invention has obvious effects. After using the invention, the average number of invalid emails filtered for business travel services increased by 1,100 per day, and at the same time, benefiting from the reasonable optimization of the distribution system, the per capita efficiency of mail service employees increased by 22%.

[0087] After the present invention is implemented, the specific implementation method of creating / associating a work order allocation with a valid email is as follows:

[0088] Based on the sessionid of this email (SessionId is a unique identifier used to identify a user session), check whether there is an email with the same sessionid in the database;

[0089] 1. If an email with the same sessionid exists

[0090] a. If an email with the same sessionid has created a work order and the work order is being processed, then this email will be directly associated with the work order to complete the assignment;

[0091] b. If an email with the same sessionid exists but no ticket has been created or the ticket is already completed, a ticket will be created using this email and assigned based on company information and language information;

[0092] 2. If an email with the same sessionid does not exist, a work order is created with this email and the work order is assigned based on the company information and language information.

[0093] Figure 2 Schematic diagram of the structure of the filtering system based on business travel service emails of the present invention. Figure 2 As shown, an embodiment of the present invention further provides a filtering system based on business travel service emails, which is used to implement the above-mentioned filtering method based on business travel service emails. The filtering system based on business travel service emails 5 includes:

[0094] The mail receiving module 51 receives business travel service mails.

[0095] The first determination module 52 determines whether the business travel service email already has a unique identification identifier. If so, the identification inheritance module is executed. If not, the effective identification module is executed.

[0096] The identification use module 53 configures the validity identification, email language information and email source company information corresponding to the unique identification identification to the business travel service email, and executes the validity identification module.

[0097] The validity identification module 54 at least obtains the validity identification of the first received business email, and the validity identification includes a valid email label and an invalid email label.

[0098] The information identification module 55 obtains at least the email language information and email source company information of the business travel service email with the valid email tag, and establishes a mapping relationship with the unique identification identifier of the business travel service email.

[0099] The task allocation module 56 determines whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, the business travel service email is matched to the task stack where the reply task is located. If not, the business travel service email is configured to the task stack in the idle state.

[0100] In a preferred embodiment, the mail receiving module 51 is configured to configure a mapping table of mail language information packages corresponding to each task stack and corresponding company information pools. The server receives business travel service mails sent by clients, but is not limited thereto.

[0101] In a preferred embodiment, the first judgment module 52 is configured to execute the identification inheritance module 53 when there is already a business travel service email with the same unique identification as the business travel service email in the server. When there is no business travel service email with the same unique identification as the business travel service email in the server, execute the effective identification module 54, but the present invention is not limited thereto.

[0102] In a preferred embodiment, the valid identification module 54 is configured to input the business email into a trained first AI model to obtain at least a validity mark for the first received business email, the validity mark including a valid email label and an invalid email label, and the first AI model is a GPT model, but is not limited to this.

[0103] In a preferred embodiment, the information identification module 55 is configured to input the business travel service email with a valid email tag into a trained second AI model to obtain at least email language information and email source company information, and the second AI model is a GPT model. A mapping relationship between the valid email tag, email language information, and email source company information and the unique identification identifier of the business travel service email is established, but not limited to this.

[0104] In a preferred embodiment, step S160 includes:

[0105] S161. Determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, execute step S162; if not, execute step S163.

[0106] S162: Match the business travel service email to the task stack where the reply task is located.

[0107] S163: According to the email language information and the email source company information, the business travel service email is configured to an idle task stack that meets the reply condition, but the present invention is not limited thereto.

[0108] In a preferred embodiment, the task assignment module 56 is configured to filter out the candidate task stack that meets the reply condition in the mapping relationship table according to the email language information of the business travel service email and the email source company information. Identify the current working state of the candidate task stack that meets the reply condition. Assign the business travel service email to the candidate task stack in the idle state, but not limited to this.

[0109] The filtering system based on business travel service emails of the present invention can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for replying, thereby enhancing the pertinence of email replies and improving user experience.

[0110] The embodiment of the present invention further provides a filtering device based on business travel service emails, comprising a processor and a memory in which executable instructions of the processor are stored, wherein the processor is configured to execute the steps of the filtering method based on business travel service emails by executing the executable instructions.

[0111] As shown above, the filtering device based on business travel service emails of this embodiment of the present invention can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for replying, enhance the pertinence of email replies, and thus improve user experience.

[0112] It will be appreciated by those skilled in the art that various aspects of the present invention may be implemented as systems, methods or program products. Therefore, various aspects of the present invention may be specifically implemented in the following forms, namely: complete hardware implementation, complete software implementation (including firmware, microcode, etc.), or a combination of hardware and software implementations, which may be collectively referred to herein as "circuits", "modules" or "platforms".

[0113] Figure 3 Schematic diagram of the structure of the filtering device based on business travel service mail of the present invention. Figure 3 The electronic device 600 according to this embodiment of the present invention is described. Figure 3 The electronic device 600 shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0114] like Figure 3 As shown, the electronic device 600 is in the form of a general computing device. The components of the electronic device 600 may include, but are not limited to: at least one processing unit 610, at least one storage unit 620, a bus 630 connecting different platform components (including the storage unit 620 and the processing unit 610), a display unit 640, etc.

[0115] The storage unit stores program codes, which can be executed by the processing unit 610, so that the processing unit 610 performs the steps according to various exemplary embodiments of the present invention described in the above method section of this specification. For example, the processing unit 610 can perform the following steps: Figure 1 Follow the steps shown in .

[0116] The storage unit 620 may include a readable medium in the form of a volatile storage unit, such as a random access memory unit (RAM) 6201 and / or a cache memory unit 6202 , and may further include a read-only memory unit (ROM) 6203 .

[0117] The storage unit 620 may also include a program / utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment.

[0118] Bus 630 may represent one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.

[0119] The electronic device 600 may also communicate with one or more external devices 700 (e.g., keyboards, pointing devices, Bluetooth devices, etc.), may also communicate with one or more devices that enable a user to interact with the electronic device 600, and / or communicate with any device that enables the electronic device 600 to communicate with one or more other computing devices (e.g., routers, modems, etc.). Such communication may be performed via an input / output (I / O) interface 650. Furthermore, the electronic device 600 may also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) via a network adapter 660. The network adapter 660 may communicate with other modules of the electronic device 600 via a bus 630. It should be understood that, although not shown in the figure, other hardware and / or software modules may be used in conjunction with the electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms, etc.

[0120] The embodiment of the present invention also provides a computer-readable storage medium for storing a program, and the steps of the filtering method based on business travel service emails are implemented when the program is executed. In some possible implementations, various aspects of the present invention can also be implemented in the form of a program product, which includes a program code. When the program product is run on a terminal device, the program code is used to enable the terminal device to execute the steps of various exemplary embodiments of the present invention described in the above method part of this specification.

[0121] As shown above, the filtering system based on business travel service emails of this embodiment of the present invention can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for replying, enhance the pertinence of email replies, and thus improve user experience.

[0122] Figure 4 Schematic diagram of the structure of the computer-readable storage medium of the present invention. Figure 4 As shown, a program product 800 for implementing the above method according to an embodiment of the present invention is described, which can adopt a portable compact disk read-only memory (CD-ROM) and include program code, and can be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited thereto. In this document, a readable storage medium can be any tangible medium containing or storing a program, which can be used by or in combination with an instruction execution system, an apparatus or a device.

[0123] The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination thereof. More specific examples (a non-exhaustive list) of readable storage media include: an electrical connection with one or more wires, a portable disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination thereof.

[0124] Computer readable storage media may include data signals propagated in baseband or as part of a carrier wave, wherein readable program codes are carried. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. The readable storage medium may also be any readable medium other than a readable storage medium, which may send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, device, or device. The program code contained on the readable storage medium may be transmitted using any suitable medium, including but not limited to wireless, wired, optical cable, RF, etc., or any suitable combination of the above.

[0125] Program code for performing the operations of the present invention may be written in any combination of one or more programming languages, including object-oriented programming languages ​​such as Java, C++, etc., and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user computing device, partially on the user device, as a separate software package, partially on the user computing device and partially on a remote computing device, or entirely on a remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computing device (e.g., through the Internet using an Internet service provider).

[0126] In summary, the purpose of the present invention is to provide a filtering method, system, device and storage medium based on business travel service emails, which can reduce the manpower expenditure in the email filtering process, and automatically match the most suitable task stack for reply, enhance the pertinence of email replies, and thus improve the user experience.

[0127] The above contents are further detailed descriptions of the present invention in combination with specific preferred embodiments, and it cannot be determined that the specific implementation of the present invention is limited to these descriptions. For ordinary technicians in the technical field to which the present invention belongs, several simple deductions or substitutions can be made without departing from the concept of the present invention, which should be regarded as falling within the protection scope of the present invention.

Claims

1. A filtering method based on business travel service emails, characterized in that: The following steps are involved: S110, receiving business travel service emails; S120, determining whether the business travel service email has a unique identification mark, if so, executing step S130, if not, executing step S140; S130, configuring the validity identifier, email language information, and email source company information corresponding to the unique identification identifier to the business travel service email, and executing step S150; S140, obtaining at least a validity mark of a first-time received business email, wherein the validity mark includes a valid email label and an invalid email label; S150, obtaining at least the email language information and email source company information of the business travel service email with the valid email label, and establishing a mapping relationship with the unique identification identifier of the business travel service email; S160: Determine whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, match the business travel service email to the task stack where the reply task is located. If not, configure the business travel service email to the task stack in an idle state.

2. The filtering method based on business travel service emails according to claim 1, characterized in that: The step S110 includes: S111, configuring a mapping relationship table of the mail language information package corresponding to each task stack and the corresponding company information pool; S112. The server receives the business travel service email sent by the client.

3. The filtering method based on business travel service emails as claimed in claim 2, characterized in that: In the step S120, when a business travel service email having the same unique identification identifier as the business travel service email already exists in the server, step S130 is executed; When there is no business travel service email having the same unique identification identifier as the business travel service email in the server, step S140 is executed.

4. The filtering method based on business travel service emails according to claim 1, characterized in that: In the step S140, the business email is input into a trained first AI model to obtain at least a validity mark of the first received business email, wherein the validity mark includes a valid email label and an invalid email label, and the first AI model is a GPT model.

5. The filtering method based on business travel service emails according to claim 1, characterized in that: The step S150 includes: S151, inputting the business travel service email with the valid email tag into a trained second AI model to obtain at least email language information and email source company information, wherein the second AI model is a GPT model; S152: Establish a mapping relationship between the valid email label, email language information, email source company information, and the unique identification identifier of the business travel service email.

6. The filtering method based on business travel service emails as claimed in claim 2, characterized in that: The step S160 includes: S161, determining whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed, if yes, executing step S162, if no, executing step S163; S162, matching the business travel service email to the task stack where the reply task is located; S163: According to the email language information and the email source company information, the business travel service email is configured to an idle task stack that meets the reply condition.

7. The filtering method based on business travel service emails according to claim 6, characterized in that: The step S163 includes: S1631, filtering out candidate task stacks that meet reply conditions in the mapping relationship table according to the email language information and email source company information of the business travel service email; S1632, identifying the current working state of the candidate task stack that meets the reply condition; S1633: Configuring the business travel service email to an idle candidate task stack.

8. A filtering system based on business travel service emails, used to implement the filtering method based on business travel service emails according to claim 1, characterized in that: include: Mail receiving module, receiving business travel service emails; A first determination module determines whether the business travel service email already has a unique identification identifier, and if so, executes an identification use module, and if not, executes a valid identification module; The identification use module configures the validity identification, email language information and email source company information corresponding to the unique identification identification to the business travel service email, and executes the effective identification module; A valid identification module, at least obtaining a validity mark of the first received business email, wherein the validity mark includes a valid email label and an invalid email label; An information identification module, which obtains at least the email language information and the email source company information of the business travel service email with the valid email label, and establishes a mapping relationship with the unique identification identifier of the business travel service email; The task allocation module determines whether the unique identification identifier of the business travel service email has a reply task that has been created but not completed. If so, the business travel service email is matched to the task stack where the reply task is located; if not, the business travel service email is configured to the task stack in an idle state.

9. A filtering device based on business travel service emails, characterized in that: include: processor; a memory storing executable instructions of the processor; Wherein, the processor is configured to execute the steps of the business travel service email filtering method according to any one of claims 1 to 7 by executing the executable instructions.

10. A computer-readable storage medium for storing a program, characterized in that: When the program is executed by a processor, the steps of the filtering method based on business travel service emails described in any one of claims 1 to 7 are implemented.

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