Service item integration optimization method and device

Abstract

The invention discloses a service item integration optimization method and device, and the method comprises the steps: calculating a corresponding region integration degree for an integrated item network constructed in each region; determining an integrated item network to be optimized according to the regional integration level; and carrying out optimization processing on the to-be-optimized integrated item network. By utilizing the scheme of the invention, the integrated handling degrees of different service items can be compared, so that an effective basis is provided for the optimization of the integrated item network, and the integration level of the integrated item network of each region is improved.

Description

Technical Field

[0001] The present invention relates to the field of information processing technology, and in particular to a service item integration optimization method and device. Background Art

[0002] At present, due to the differences in the level of informatization in various regions, as well as the differences in the understanding of services and the construction time, the different links and numbers of service items in various regions, the inconsistent materials required for service items, etc., the time limit for handling service items will also be different. In addition, in order to improve service quality and efficiency, the "integrated items" services launched by various regions also show personalized differences due to the lack of unified standards.

[0003] The so-called integrated matters refer to a network of related matters composed of all matters in a specific area, which is mainly reflected in the following two aspects: first, the integrated matters are oriented to a specific business scenario; second, the integrated matters are a collection of a series of related matters.

[0004] Since integration matters in different regions are relatively complex, and most of the elements of integration matters have format requirements, but most of the localities do not provide corresponding explanations when explaining integration matters, which further increases the difficulty of integration matter analysis. Accurate evaluation of integration matters plays a key role in the construction and optimization of the integration matter network, but there is currently no effective evaluation and optimization plan. Summary of the invention

[0005] The present invention provides a service item integration optimization method and device to compare the integration processing levels of different service items, thereby providing an effective basis for optimizing the integrated item network and improving the integration level of the integrated item network in each region.

[0006] To this end, the present invention provides the following technical solutions: The present invention provides a service item integration optimization method, the method comprising: For the integrated item network constructed in each region, the corresponding regional integration degree is calculated; the region is divided into units of geographical divisions; the regional integration degree is used to measure the degree of integrated handling of service items by the integrated item network; The integrated event network with a regional integration degree less than a set value is regarded as the integrated event network to be optimized; Optimizing the integrated event network to be optimized to improve the regional integration of the integrated event network to be optimized; The calculation of the corresponding regional integration includes: Constructing an integrated matter network graph corresponding to the integrated matter network; Counting common items according to the integrated item network graph, wherein the common items are a set of traditional items associated with all integrated items appearing in all regions; Based on the common items and all integrated items in this area, the regional integration degree of this area is calculated.

[0007] Optionally, the optimizing the integrated event network to be optimized includes: Determine the recommended integration items corresponding to each integration item network to be optimized; The suggested integration items are provided to the management party of the integration item network, so that the management party optimizes the integration item network to be optimized according to the suggested integration items.

[0008] Optionally, the determining of the recommended integration items corresponding to each integration item network to be optimized includes: Classify and count the items that have been integrated, have not been integrated, and cannot be integrated in each integrated item network, and obtain the statistical results corresponding to each integrated item network; The statistical results corresponding to the integration item networks in different regions are compared, and the recommended integration items corresponding to each integration item network to be optimized are determined based on the comparison results.

[0009] Optionally, the matters include: personal matters and legal matters.

[0010] Optionally, the method further comprises: evaluating the integrated matter network according to the regional integration level.

[0011] Optionally, the method further comprises: performing integration evolution analysis on the integrated matter network to determine an optimization status of the integrated matter network.

[0012] The present invention also provides a service item integrated optimization device, the device comprising: The integration degree calculation module is used to calculate the corresponding regional integration degree for the integrated matter network constructed in each region; the region is divided into units of geographical divisions; the regional integration degree is used to measure the degree of integration of the integrated matter network for service matters; A network determination module to be optimized, used to take an integrated matter network whose regional integration degree is less than a set value as an integrated matter network to be optimized; An optimization processing module, used for optimizing the integrated event network to be optimized so as to improve the regional integration of the integrated event network to be optimized; The integration calculation module includes: A graph building unit, used to build an integrated event network graph corresponding to the integrated event network; A statistical unit, used for counting common items according to the integrated item network map, wherein the common items are a set of traditional items associated with all integrated items appearing in all regions; The calculation unit is used to calculate the regional integration degree of the region according to the common matters and all the integrated matters in the region.

[0013] Optionally, the optimization processing module includes: A suggested integration item determination unit, used to determine the suggested integration items corresponding to each integration item network to be optimized; A sending unit is used to provide the recommended integration items to the management party of the integration item network, so that the management party optimizes the integration item network to be optimized according to the recommended integration items.

[0014] Optionally, the device further comprises: a checking module for performing integration evolution analysis on the integrated event network to determine an optimization status of the integrated event network.

[0015] The present invention also provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the steps of the service item integration optimization method are executed.

[0016] The service item integration optimization method and device provided by the present invention determine the integrated item network to be optimized based on the integrated handling degree of service items in different regions through regional integration quantification indicators, optimize the integrated item network to be optimized, improve the integration degree of the integrated item network in each region, and provide users with more efficient and fast services.

[0017] Furthermore, by comparing the matters that have been integrated, have not been integrated, and cannot be integrated in each integrated matter network, the recommended integration matters corresponding to each integrated matter network to be optimized are determined; the recommended integration matters are provided to the management party of the integrated matter network, that is, specific integration optimization suggestions are given to provide effective information for the optimization of the integrated matter network, thereby making the optimization of the integrated matter network more reasonable.

[0018] Furthermore, the integrated matters network may be evaluated according to the regional integration level.

[0019] Furthermore, the optimization status of the integrated event network can be determined by performing an integration degree evolution analysis on the integrated event network. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention, and for ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0021] Figure 1 is a flow chart of a method for constructing an integrated event network in an embodiment of the present invention; Figure 2 It is a schematic diagram of an integrated event sub-graph for a certain area in an embodiment of the present invention; Figure 3 It is a flow chart of the service item integrated evaluation method provided by an embodiment of the present invention; Figure 4 It is a structural diagram of a service item integrated evaluation device provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0022] The specific implementation of the present invention is described in detail below in conjunction with the accompanying drawings. It should be understood that the specific implementation described here is only used to illustrate and explain the present invention, and is not used to limit the present invention.

[0023] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0024] The service item integration optimization method and device provided by the present invention determine the integrated item network to be optimized based on the integrated handling degree of service items in different regions through regional integration quantitative indicators, and optimize the integrated item network to be optimized.

[0025] In view of the problem that the construction levels of integrated affairs networks in different regions are different and difficult to uniformly evaluate and optimize, the present invention provides a service affairs integration optimization method and device, which measures the degree of integrated handling of service affairs in each region using regional integration quantification standards to achieve optimization of the integrated affairs network constructed in each region.

[0026] When each region builds an integrated event network, it can be built using a pre-built service knowledge graph. The following first briefly describes the specific process of building an integrated event network.

[0027] like Figure 1FIG. 1 is a flow chart of a method for constructing an integrated event network in an embodiment of the present invention, comprising the following steps: Step 101, obtaining integrated matters and associated traditional matters and relationships in a specified area according to a service knowledge graph.

[0028] The service knowledge graph may be a service knowledge graph constructed with data shared by different regions. For example, it may include provinces, cities, districts, counties and other regions, service items in the region (divided into traditional personal items, corporate items, and "one thing" or integrated items), item handling guide information (handling materials, handling departments, etc.), etc. By querying the integrated item sub-graph of a specified area in the service knowledge graph, the integrated items and their related traditional items and relationships are obtained, and an integrated item network is constructed based on the integrated items and their related traditional items and relationships.

[0029] The information on the handling guide for personal services and legal person services may include but is not limited to: basic information, application materials, acceptance conditions, handling procedures, charging standards, setting basis, etc. The information on the handling guide for a service may include but is not limited to: basic information, handling matters, application materials, handling results, charging information, handling time, handling address, service information, etc.

[0030] The service knowledge graph includes nodes such as one thing, matter, material, and institutional department, and there are various associations between the nodes (one thing connects multiple matters, each matter connects multiple materials and institutions that accept it, and there are also affiliations between the institutions), and the service knowledge graph is stored in the graph database. The method for constructing the service knowledge graph is not limited in the embodiment of the present invention.

[0031] Due to the huge amount of data, we can build sub-graphs of integrated items for different regions, and use these sub-graphs to form the service knowledge graph. For example, the sub-graph of integrated items for a certain region is as follows: Figure 2 shown.

[0032] Step 102, constructing the integrated event network according to the integrated events and the associated traditional events and relationships.

[0033] The construction of the integrated affairs network may be established by relevant institutions in each region, which is not limited in the embodiment of the present invention.

[0034] Since there is no unified standard for constructing integrated affairs networks in various regions, and there are certain differences in the informationization level and service matters of various regions, in order to provide accurate evaluation and optimization of integrated affairs networks in different regions, the embodiment of the present invention calculates the regional integration degree of the integrated affairs networks in various regions, and on this basis optimizes the integrated affairs networks with low integration, improves their integration degree, so that they can provide more efficient and convenient services for users' business processing.

[0035] like Figure 3 FIG. 1 is a flow chart of a service item integration optimization method provided by the present invention, comprising the following steps: Step 301, for the integrated event network constructed in each region, calculate the corresponding regional integration degree.

[0036] The regional integration degree is used as a quantitative indicator to measure the degree of integration of the integrated matter network for service matters. The calculation process is to construct an integrated matter network map through the relationship between integrated matters and traditional personal and legal matters, that is, to map the integrated matter network constructed in each region into a corresponding integrated matter network map. Based on the integrated matter network map, the personal / legal matters in the integrated matters and the matters in the entire region are comprehensively considered, and the concept of common matters is proposed based on the integrated matter handling scope of all regions. The knowledge graph entity alignment, link prediction and other technologies are used to complete the relationship between similar matters, so as to realize the quantitative calculation of regional integration degree according to algorithms such as path calculation and weight calculation.

[0037] Among them, entity alignment refers to finding the same entity between two or more integrated matter network graphs corresponding to different regions. In this project, the integrated matter network graphs corresponding to the integrated matter networks constructed in different geographical divisions have a large number of identical entities but different nouns, such as different names of materials, identity cards and identity documents, xx application form and xx declaration form, etc. Through entity alignment, it is recognized that these two entities are actually the same and they are associated.

[0038] Among them, link prediction refers to predicting whether there is a certain relationship between two entities in the integrated event network graph, so as to discover similar relationships between different entities. For example, whether there is a "similar" relationship between event "A" and event "B", this relationship can be completed by the following steps: 1) Entity representation: Represent item "A" and item "B" in vector form, using technologies such as Word2Vec and BERT to achieve this.

[0039] 2) Similarity calculation: Calculate the similarity between the vectors of item "A" and item "B", for example, using methods such as cosine similarity.

[0040] 3) Link prediction: If the similarity between item "A" and item "B" exceeds the set threshold, it can be predicted that there is a "similar" relationship between them, and the similarity relationship is added to the corresponding integrated item network map.

[0041] Based on the integrated event network graph of each region, the regional integration degree of the corresponding integrated event network is calculated as follows: make<V,E> Represents an integrated event network consisting of all events and the relationships between them, where V represents the vertex and E represents the relationship between events.

[0042] For ease of description, the following parameters are set: Represents a collection of integrated items; Represents a collection of traditional personal and legal person matters; express and The relationship between them; express similarity between (i.e., different matters); Indicates all matters within the area loc; Indicates all traditional personal and legal matters within the area loc, ; Indicates all integration matters within the area loc, ; Indicates the degree of the edge (relation e) specified by vertex v. The degree is defined as the number of edges associated with the node. For example, if node A is connected to BCD respectively, the degree of node A is 3.

[0043] It should be noted that a node can have different relationships with different associated edges. For example, node A has a similarity relationship (sim) with nodes B, C, and D, a demand relationship (req) with nodes E and F, and a belonging relationship (bel) with node G, which can be recorded as: .

[0044] in, It can be obtained by calculating the similarity of different items. It is mainly used to calculate the similarity of each item in each region with other items in the common item set (that is, the set of traditional individual and legal person items associated with all integrated items (one thing) appearing in all regions). The calculation process is as follows: Each item is vectorized, and the vector dimension includes the attribute of the item (i.e. the basic information of the item), the attribute information of the first-degree associated nodes (referring to the nodes directly connected to the current node in the graph) and their relationship, etc. Then the similarity of all vectorized items is calculated, and the threshold is set to 90, that is, if the similarity is greater than 90, two items (such as items A and B) are considered similar items, and the A-similar-B relationship is constructed in the graph.

[0045] To calculate the regional integration, we first need to calculate the set of traditional individual and legal person matters associated with all integrated matters (one matter) appearing in all regions, which is recorded as the common matter set. : , ; in, represents all traditional personal and legal matters in region i, represents all the integrated items in the integrated item set k, It is a parameter used to control the scale of common events.

[0046] The above formula is a conditional probability. The number of relations of the integrated event k is greater than , and the number of similar relationships between traditional individual and legal person matters i is greater than .

[0047] The regional integration is calculated as follows: .

[0048] Step 302: Determine the integrated event network to be optimized according to the regional integration level.

[0049] For example, an integrated matter network whose regional integration degree is less than a set value can be used as an integrated matter network to be optimized.

[0050] Step 303, optimizing the integrated event network to be optimized to improve the regional integration of the integrated event network to be optimized.

[0051] In order to facilitate each region to optimize the integrated affairs network more specifically and obtain better optimization results.

[0052] In some non-limiting embodiments, recommended integration items corresponding to each integration item network to be optimized can be determined; the recommended integration items are provided to the management party of the integration item network so that the management party optimizes the integration item network to be optimized according to the recommended integration items.

[0053] The recommended integration items can be determined by statistical analysis methods, as follows: The traditional individual and legal person matters that have been integrated, have not been integrated, and cannot be integrated in each matter integration network are classified and counted. Among them, the matters that have been integrated refer to the number of integrated matters in the corresponding integrated matter network; the matters that have not been integrated refer to the number of matters that are not included in the common matters in this area; and the matters that cannot be integrated refer to the number of matters in the common matters that need to be excluded in this area.

[0054] Then, the statistical results corresponding to the integrated item networks in different regions are compared, and the recommended integrated items corresponding to each integrated item network to be optimized are determined based on the comparison results. Specifically, the individual and legal person items that can be integrated can be recommended based on the items that have been integrated and have not been integrated in the comparison, and the names of the recommended integrated items can be given.

[0055] For example, there is no "starting a business" in Province A, which means that in order to handle matters related to starting a business in Province A, users have to sort out the various matters that need to be handled and go to different departments to complete various procedures. Through integration calculation, we can list business licenses, industrial and commercial registrations, qualification certifications and other matters for Province A, which can be integrated into one "starting a business" and recommended to Province A for user convenience.

[0056] Of course, other optimization methods may also be used, as long as the regional integration of the optimized integrated event network can be guaranteed to be higher than the regional integration before optimization.

[0057] The service item integration optimization method provided by the present invention determines the integrated item network to be optimized through regional integration quantification indicators based on the degree of integrated handling of service items in different regions, optimizes the integrated item network to be optimized, improves the integration degree of the integrated item network in each region, and provides users with more efficient and fast services.

[0058] In some embodiments, the service item integration optimization method provided by the present invention can also evaluate these integrated item networks based on the calculated regional integration levels of each regional integrated item network, determine the developed and backward regions for item integration, and thus reflect the service efficiency of different regions.

[0059] In some embodiments, the service item integration optimization method provided by the present invention can further analyze the integration evolution of the integrated item network to determine the optimization status of the integrated item network. For example, the service item map is updated once a year to compare the changes in integration between this year and previous years to judge whether the service efficiency of a certain area has improved.

[0060] For example, by analyzing the evolution of related matters of integrated matters at two time points before and after the evolution of integrated matters, it was found that an integrated matter in a certain area included two related matters, namely, transfer of real estate and water, electricity and gas, which were later reformed into one matter, reducing the number of related matters handled jointly and further improving the efficiency of handling integrated matters.

[0061] The integration evolution analysis provides a comparison of the time dimension of a single region by showing the regional integration at different times. By comparing and analyzing the regional integration of the current and historical integrated event networks of a single region, we can understand the optimization of integrated events in each region's services and play an effective supervisory role.

[0062] Accordingly, the embodiment of the present invention also provides a service item integrated optimization device, such as Figure 4 Shown is a structural schematic diagram of the device.

[0063] In this embodiment, the service item integrated optimization device 400 includes the following modules: The integration degree calculation module 401 is used to calculate the corresponding regional integration degree for the integrated matter network constructed in each region; the region is divided into units of geographical divisions; the regional integration degree is used to measure the degree of integration of the integrated matter network for service matters; The network to be optimized determining module 402 is used to determine the integrated item network to be optimized according to the regional integration degree; for example, the integrated item network with a regional integration degree less than a set value is used as the integrated item network to be optimized; The optimization processing module 403 is used to optimize the integrated event network to be optimized so as to improve the regional integration of the integrated event network to be optimized.

[0064] A non-limiting embodiment of the integration calculation module 401 may include the following units: A graph building unit, used to build an integrated event network graph corresponding to the integrated event network; A statistical unit, used for counting common items according to the integrated item network map, wherein the common items are a set of traditional items associated with all integrated items appearing in all regions; The calculation unit is used to calculate the regional integration degree of the region according to the common matters and all the integrated matters in the region.

[0065] A non-limiting embodiment of the optimization processing module 403 may include the following units: A suggested integration item determination unit, used to determine the suggested integration items corresponding to each integration item network to be optimized; A sending unit is used to provide the recommended integration items to the management party of the integration item network, so that the management party optimizes the integration item network to be optimized according to the recommended integration items.

[0066] In some embodiments, the service item integration optimization device 400 may further include: an evaluation module for evaluating the integrated item network according to the regional integration level.

[0067] In some embodiments, the service item integration optimization device 400 may further include: an inspection module for performing integration evolution analysis on the integrated item network to determine the optimization status of the integrated item network.

[0068] The specific implementation of each of the above modules can be found in the description of the above method embodiments of the present invention, which will not be repeated here.

[0069] It should be noted that, for the above-mentioned method embodiments, for the sake of simplicity, they are all described as a series of action combinations, but those skilled in the art should know that the present invention is not limited by the described action sequence, because according to the present invention, certain steps can be performed in other sequences or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required by the present invention.

[0070] In the above embodiments, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0071] In several embodiments provided by the present invention, it should be understood that the disclosed device can be implemented in other ways.

[0072] The present invention also provides a storage medium, which is a computer-readable storage medium, on which a computer program is stored, and the computer program can be executed when it is run. Figure 1 or Figure 3 The storage medium may include a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, etc. The storage medium may also include a non-volatile memory (non-volatile) or a non-transitory memory, etc.

[0073] The above embodiments may be implemented in whole or in part by software, hardware, firmware or any other combination thereof. When implemented using software, the above embodiments may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions or computer programs. When the computer instructions or computer programs are loaded or executed on a computer, the process or function described in the embodiment of the present application is generated in whole or in part. The computer may be a general-purpose computer, a special-purpose computer, a computer network, or other programmable devices. The computer instructions may be stored in a computer-readable storage medium, or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transmitted from a website site, a computer, a server or a data provider to another website site, a computer, a server or a data provider by wired or wireless means.

[0074] The embodiments of the present invention are described in detail above. The present invention is described in detail using specific implementation methods herein. The description of the above embodiments is only used to help understand the method and system of the present invention. It is only a part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should belong to the scope of protection of the present invention, and the content of this specification should not be understood as limiting the present invention. Therefore, any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. A service item integration optimization method, characterized in that: The method comprises: For the integrated item network constructed in each region, the corresponding regional integration degree is calculated; the region is divided into units of geographical divisions; the regional integration degree is used to measure the degree of integrated handling of service items by the integrated item network; The integrated event network with a regional integration degree less than a set value is regarded as the integrated event network to be optimized; Optimizing the integrated event network to be optimized to improve the regional integration of the integrated event network to be optimized; The calculation of the corresponding regional integration includes: Constructing an integrated matter network graph corresponding to the integrated matter network; Counting common items according to the integrated item network graph, wherein the common items are a set of traditional items associated with all integrated items appearing in all regions; Based on the common items and all integrated items in this area, the regional integration degree of this area is calculated.

2. The service item integration optimization method according to claim 1 is characterized in that: The optimizing process of the integrated event network to be optimized includes: Determine the recommended integration items corresponding to each integration item network to be optimized; The suggested integration items are provided to the management party of the integration item network, so that the management party optimizes the integration item network to be optimized according to the suggested integration items.

3. The service item integration optimization method according to claim 2 is characterized in that: The determination of the recommended integration items corresponding to each integration item network to be optimized includes: Classify and count the items that have been integrated, have not been integrated, and cannot be integrated in each integrated item network, and obtain the statistical results corresponding to each integrated item network; The statistical results corresponding to the integration item networks in different regions are compared, and the recommended integration items corresponding to each integration item network to be optimized are determined based on the comparison results.

4. The service item integration optimization method according to claim 3 is characterized in that: The matters mentioned include: personal matters and legal person matters.

5. The service item integration optimization method according to claim 1 is characterized in that: The method further comprises: The integrated event network is evaluated according to the regional integration level.

6. The service item integration optimization method according to any one of claims 1 to 5, characterized in that: The method further comprises: An integration degree evolution analysis is performed on the integrated event network to determine the optimization status of the integrated event network.

7. A service item integrated optimization device, characterized in that: The device comprises: The integration degree calculation module is used to calculate the corresponding regional integration degree for the integrated matter network constructed in each region; the region is divided into units of geographical divisions; the regional integration degree is used to measure the degree of integration of the integrated matter network for service matters; A network determination module to be optimized, used to take an integrated matter network whose regional integration degree is less than a set value as an integrated matter network to be optimized; An optimization processing module, used for optimizing the integrated event network to be optimized so as to improve the regional integration of the integrated event network to be optimized; The integration calculation module includes: A graph building unit, used to build an integrated event network graph corresponding to the integrated event network; A statistical unit, used for counting common items according to the integrated item network map, wherein the common items are a set of traditional items associated with all integrated items appearing in all regions; The calculation unit is used to calculate the regional integration degree of the region according to the common matters and all the integrated matters in the region.

8. The service item integration optimization device according to claim 7 is characterized in that: The optimization processing module includes: A suggested integration item determination unit, used to determine the suggested integration items corresponding to each integration item network to be optimized; A sending unit is used to provide the recommended integration items to the management party of the integration item network, so that the management party optimizes the integration item network to be optimized according to the recommended integration items.

9. The service item integrated optimization device according to claim 7 or 8, characterized in that: The device also includes: The checking module is used to perform integration evolution analysis on the integrated event network and determine the optimization status of the integrated event network.

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