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Customer-relation management system

A customer relationship management and customer technology, applied in the field of customer relationship management system, can solve problems that cannot meet the needs of people's communication and use today

Inactive Publication Date: 2014-04-09
ZHENJIANG JINRUAN COMP TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Obviously, the existing customer relationship management system can no longer meet the communication needs of today's people

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0027] Use a specific software development tool to develop the client running software, and use a special database management tool on the market, such as SqlServer, to establish the database required by the system. The specific method is as follows:

[0028] The client running software consists of the following components:

[0029] Client interface --- used to interact with system users for input and output;

[0030] Data access components - used to access data in the database;

[0031] The database consists of the following parts:

[0032] Project table --- record the basic data of the implementation project, which has a field named CropID, which records the unique ID number of the client organization to which the project belongs;

[0033] Client institution table --- record the basic information of the client institution;

[0034] Customer department table --- record the customer's organization information;

[0035] Customer information table --- record the basic inform...

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PUM

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Abstract

The invention relates to a customer-relation management system which includes two basic components: client operation software and a database. The system is characterized in that the system is a customer-relation management system which uses specific implementation projects as carriers of customer relation data and is capable of reflecting different kinds of important customer information and customer internal organization structures of each implementation project. The customer-relation management system breaks through defects that traditional customer-relation management is limited to management of customer basic data and management of internal customer relation is neglected and thus more attention is attached to dynamical and real-time management of information such as the customer internal relation, customers and corresponding projects, project decision-making rights and the like, so that demands of business contacts and customer tackling are met better.

Description

[0001] technical field [0002] The present invention relates to a customer relationship management system, in particular to a specific implementation project as the carrier of customer relationship data, which can reflect various important customer information and customer internal organizational structure in the project for each implementation project Customer relationship management system. Background technique [0003] The customer relationship management system, referred to as CRM, is essentially a computer management software, which can store and classify the user's customer information, and the customer information can be easily retrieved. Due to the electronic data characteristics of computer software, it brings many significant conveniences to users and is quickly popularized and applied. [0004] However, the existing customer relationship management systems are limited to the application of management of basic customer data, as well as records and communication r...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 不公告发明人
Owner ZHENJIANG JINRUAN COMP TECH
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